ITIL® 4 Leader: Digital and IT Strategy Certification Overview

ITIL® 4 Leader: Digital and IT Strategy DITS Course Outline

Module 1: Introduction to ITIL®4: Digital and IT Strategy (DITS)

  • About ITIL®4: DITS
  • IT Service Management in the Modern World
  • Continual Improvement Model
  • ITIL Practices that Interact with ITIL®4: DITS
  • Digital and IT Strategy Context
  • Governance and Management Shift from Traditional to Digital Organizations
  • Accelerated Innovation Has Brought Greater Urgency to Business Change
  • Traditional Vs Continual Innovation Cycle
  • What Happens When Innovation Accelerates?

Module 2: What is Digital and IT Strategy?

  • Digital, Information, Operational, and Communications Technology
  • Information Technology (IT)
  • Operational Technology (OT)
  • Communication Technology (CT)
  • Digital Organization
  • Digitization
  • Digital Transformation
  • Products and Services
  • Wardley’s Strategy Cycle
  • Situational Awareness Vs Action
  • Tiers of Strategy
  • Traditional Perspective of Business, Digital, and IT Strategy
  • Business Strategy
  • Digital Strategy
  • Revised Perspective of Business, Digital, and IT Strategy
  • IT Strategy
  • Business Models
  • Role of Business Models
  • Business Models and Strategy
  • Business Model Canvas
  • Adapted Company Design Template
  • Operating Models
  • Operating Model Canvas
  • Strategy and the Service Value System
  • Opportunity and Demand
  • Opportunity
  • Demand
  • Value
  • Governance
  • Guiding Principles
  • ITIL® 7 Guiding Principles
  • Continual Improvement
  • Practices

Module 3: Strategy Journey

  • What is Strategy Journey?

Module 4: Introduction to Vision

  • What is the Vision?
  • Digital Disruption
  • Three Levels of Digital Disruption
  • Ecosystem Disruption
  • Industry Disruption
  • Market Disruption
  • Organizational Disruption
  • Being a Disruptor or Responding to Disruption
  • Deciding on a Balanced Strategic Focus
  • Customer/Market Relevance
  • Operational Excellence
  • Internal and External Focus
  • A Balanced Approach
  • ITIL®4 DITS Assignment 2*
  • Positioning Tools for Digital Transformation
  • Maturity Models
  • Four Types of Digital Mastery
  • Maturity Models
  • Limits of Maturity Models
  • Digital Positioning and Sense Making
  • Digital positioning Assessment Framework
  • Digital Positioning and Sense Making
  • Positioning Assessment Framework Focused on Business, Operational, Cultural and Experience Transformation
  • Positioning Assessment Framework Focused on Physical and Digital Presence, and Use of Emerging and Standard Technology
  • ITIL®4 DITS Assignment 1*
  • Creating a Vision
  • What is a Vision?
  • Confirming the Scope of the Vision
  • Defining the Vision
  • Environmental Analysis
  • Context of Strategy Applied to the Four Dimensions of Service Management and PESTLE
  • External Analysis
  • Tools for External Environment Analysis
  • Internal Analysis (The Four Dimensions of SM)
  • Interactions Between the Organization and its Environment
  • Four Dimensions and Their Influence on Digital Strategy
  • Tools for Internal Environmental Analysis
  • Interactions Between the Organization and its Environment
  • Using the Results of Environmental Analysis
  • Digital Readiness Assessment
  • Evaluating Current Organizational Capabilities
  • Gap Analysis
  • Output
  • Risks and Challenges of Digital Readiness Assessment

Module 5: Strategy Planning

  • Strategy Cycles and Planning Horizons
  • Strategy Cycles
  • Strategy Structure and Content
  • Strategy Consists of Many Artefacts
  • Elements of a Strategy Document
  • Oversight and Controls
  • Financial Aspects of Digital and IT Strategy
  • Funding Projects, Products, and Services
  • Balancing the Cost of Innovation and Operation
  • Full Cost Recovery Model
  • Financial Policies
  • Operational Vs Capital Expenditure
  • Funding Mix
  • Planning for Growth
  • Tax-Based Strategies
  • Charging Models
  • Examples of Common Digital Charging Models
  • Using Business Models for Strategy Planning
  • Barrett Model

Module 6: Strategic Approaches for Digital Organizations

  • Strategic Approaches for Digital Organizations
  • Key Focus Areas for Digital Organizations
  • Strategic Approaches for Customer/Market Relevance
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Seamless User Journey with Omnichannel Management
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer 360° Approach
  • Staying Relevant: Evaluating and Responding to Customer Feedback
  • Strategic Approaches for Operational Excellence
  • Continual Improvement as the Basis for Strategy
  • Automation
  • Description of the Three Levels of Automation
  • Service Optimization
  • Technology Modernization
  • Sourcing Strategies
  • Workforce Strategies
  • Employee 360 Approach

Module 7: Strategy Discussion and Approval

  • Portfolio Optimization
  • An Organization's Portfolios Enable a Return on Investment
  • Business Cases, Portfolio, and Strategy
  • Business Cases for Strategy
  • Costs
  • Risks
  • Returns and Benefits
  • Opportunity Costs
  • Communicating the Business Case
  • Intended Audience
  • Timing
  • Format

Module 8: Take Action

  • How Strategies Are Implemented?
  • Kotter’s Eight-Step Process
  • Satir Change Model
  • Large-Scale Transformation
  • Mergers and Acquisitions
  • Individual Changes
  • ITIL®4 DITS Assignment 3*
  • Typical Activities of a Digital Transformation Program
  • Scenario 1: Building Capabilities to Become a Digital Organization
  • Scenario 2: Conducting a Single Digital Transformation Initiative

Module 9: Did We Get There?

  • Key Facts About Measurement
  • Types of Metric
  • Lagging and Leading Metrics
  • Outside-In and Inside-Out Metrics
  • Metrics and Indicators
  • Cascading and Linking Measurement
  • Objectives and Key Results
  • Measuring Strategy
  • Measuring the Progress
  • Measuring the Relevance
  • Instrumenting Strategy
  • Operational Reports and Dashboards
  • Analytical Reports
  • Operational Vs Analytical Reports
  • Strategy Review

Module 10: How do we Keep the Momentum Going?

  • Long Term Momentum – Ensuring Organizational Viability
  • VUCA
  • Digital Transformation
  • Service Economy
  • Ensuring the Viability of Digital Organizations
  • ITIL®4 DITS Assignment 4*
  • Key Behavior Patterns and Organizational Characteristics
  • Short-Term Momentum: Parallel Operation
  • Parallel Operating Models (POMs)
  • Cannibalism
  • Erosion
  • Concurrence
  • Synergism
  • Ineffective Operating Models
  • Pace of Transition from the Old Model to a Digital Model
  • Role of Continual Improvement in Parallel Operating Models

Module 11: Digital Leadership

  • Digital Mind-Set
  • Relationship Management
  • Education and Learning
  • Self-Education
  • Evaluating Emerging Technology and Industry Trends
  • Agile Management Techniques
  • Defining and Using Strategic Metrics
  • Orchestrating Diverse Environments
  • Operationalizing Strategy
  • Business and Technology Management Skills

Module 12: Managing Innovation and Emerging Technologies

  • Definition
  • Managing Innovation as a Strategic Capability
  • Managing Innovation as a mindset and Culture
  • Achieving a Balanced Approach to Innovation
  • Formal Approach to Innovation Management
  • Organizing Innovation Management
  • Activities in Managing Innovation
  • Generating New Ideas
  • Filtering Ideas
  • Incubating Ideas
  • Evaluating Ideas
  • Selecting Ideas
  • Identify and Charter a Team to Build and Test the Innovation
  • Developing Prototypes
  • Design, Develop, and Testing
  • Building a Culture that Supports Innovation
  • Approaches to Innovation
  • Evaluating and Adopting Emerging Technology
  • Stages of Technology Adoption
  • Emerging Technology in Context

Module 13: Managing Strategic Risk

  • Definitions
  • Risk Management in Digital Organizations
  • Organizing Risk Management
  • Risk Identification
  • Risk Identification – DICE
  • Disruption Risks
  • Innovation Risks
  • Cybersecurity Risks
  • Engagement Risks
  • Qualitative Risk Analysis
  • Risk Matrix
  • Matrix Example for Qualitative Risk Analysis
  • Scenario-Based Analysis
  • Quantitative Risk Analysis
  • Risk Triggers
  • Risk Posture: Balancing Risk and Rewards of Digital Technology
  • Risk Attitude
  • Risk Treatment
  • Achieving a Risk-Informed Mind-set or Culture

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Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Certification Course in the United States is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organizations. It is beneficial for a variety of professionals including:

  • IT Service Managers
  • IT Project Managers
  • Enterprise Architects
  • Quality Assurance Managers
  • Digital Service Professionals
  • Business Strategists
  • Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this ITIL® 4 Strategic Leader: Digital and IT Strategy Course.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework in in the United States and globally. ITIL directs an organization's and individuals' use of technology as a tool to promote business change, transformation, and development.

This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in the United States is a highly specialized course that focuses on harmonizing digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy. Acquiring the skills and knowledge about handling digital business and IT strategies will lead the delegates to attain more possibilities and higher income if your expertise upgrades their company's production.

In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in the United States, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy. Our highly expert trainer with abundant knowledge will teach this ITIL Certification Training to delegates to know how a company leverages its digital and IT strategy to stay afloat in a world dominated by digital technologies.

Course Objectives

  • To understand the impact of disruptive technologies on strategic IT planning and execution
  • To learn to manage risks and enable business value in a digital environment
  • To develop skills to drive successful digital transformation within an IT organization
  • To gain proficiency in using ITIL frameworks for strategic decisions and operations
  • To develop leadership skills for facilitating effective collaboration in strategy development
  • To attain knowledge to align digital and IT strategies with business objectives

At the end of this ITIL Certification Course in the United States, delegates will be able to context strategy applied to the four dimensions of service management and pestle. They will also be able to manage innovation as a strategic capability, mind-set, and culture.

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What’s included in this ITIL® 4 Leader: Digital and IT Strategy DITS Training Course?

  • ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
  • Digital Delegate Pack

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ITIL® 4 Leader: Digital and IT Strategy DITS​ Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership. 

  • Question Type: Multiple Choice 
  • Total Questions: 30  
  • Total Marks: 30 Marks  
  • Pass Mark: 70%, or 21/30 Marks 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Leader: Digital and IT Strategy Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Leader: Digital and IT Strategy Certification, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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ITIL® 4 Leader: Digital and IT Strategy Certification FAQs

ITIL® 4 refers to the latest iteration of the ITIL framework, designed to provide organizations with practical guidance for managing IT services and aligning them with business needs. It emphasizes flexibility, collaboration, and integration with other management practices.
This training is crucial because it equips professionals with advanced knowledge and skills to develop and execute effective digital and IT strategies aligned with organizational goals, ensuring optimal utilization of resources and delivering value to stakeholders.
In this ITIL® 4 Leader: Digital and IT Strategy Training, delegates will learn advanced concepts and practices related to digital transformation, IT strategy development, governance, risk management, and stakeholder engagement. It focuses on enabling you to lead and drive effective digital initiatives within your organization.
This certification equips professionals with advanced leadership skills to drive digital transformation, align IT strategies with business objectives, and enhance organizational value, resulting in career advancement and industry recognition.
Delegates who wish to take this ITIL® 4 Leader: Digital and IT Strategy Course must hold an ITIL®4 Foundation Certificate.
This ITIL® 4 Leader: Digital and IT Strategy Course comes with a 2-day training session from experienced trainers, a digital delegate pack, and a certificate upon completion of the course.
Yes, delegates will receive a certificate upon successfully completing this ITIL® 4 Leader: Digital and IT Strategy Training.
Upon completing this ITIL® 4 Leader: Digital and IT Strategy Training, individuals can pursue roles such as IT Director, Digital Transformation Manager, IT Strategy Consultant, Service Delivery Manager, or IT Governance Analyst, among others, across various industries and organizations.
The Knowledge Academy in the United States is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL® 4 Leader: Digital and IT Strategy Certification.
The training fees for ITIL® 4 Leader: Digital and IT Strategy Certification certification in the United States starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Leader: Digital and IT Strategy Certification.
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