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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Certified Helpdesk Support Technician - United States

Key points about this course


Duration: 2 Days*

Support: 24/7

Dates & Prices Inquire
  • Understanding the role of a Helpdesk Support Technician.
  • Learning how to use service management systems.
  • Learning how to problem-solve and troubleshoot any issues.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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In-house

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Inquire for daily discount code 266 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 2 Days*

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

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646-687-6780
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Certified Helpdesk Support Technician Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

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Philadelphia
Thu 9th Jul 2020
Places available
$2395
New York
Thu 9th Jul 2020
Places available
$2395
Colorado Springs
Thu 9th Jul 2020
Places available
$2695
Minneapolis
Thu 9th Jul 2020
Places available
$2695
Denver
Thu 9th Jul 2020
Places available
$2395
Atlanta
Thu 9th Jul 2020
Places available
$2395
Washington D.C.
Thu 9th Jul 2020
Places available
$2395
Los Angeles
Thu 9th Jul 2020
Places available
$2395
Dallas
Thu 9th Jul 2020
Places available
$2395
San Antonio
Thu 9th Jul 2020
Places available
$2695
Portland
Thu 9th Jul 2020
Places available
$2695
Chicago
Thu 9th Jul 2020
Places available
$2395
Irvine
Thu 9th Jul 2020
Places available
$2695
Detroit
Thu 9th Jul 2020
Places available
$2395
Houston
Thu 9th Jul 2020
Places available
$2395
San Diego
Thu 9th Jul 2020
Places available
$2395
Boston
Thu 9th Jul 2020
Places available
$2395
San Jose
Thu 9th Jul 2020
Places available
$2395
Sacramento
Thu 9th Jul 2020
Places available
$2695
Phoenix
Thu 9th Jul 2020
Places available
$2395
Las Vegas
Thu 9th Jul 2020
Places available
$2695
San Francisco
Thu 9th Jul 2020
Places available
$2395
Austin
Thu 9th Jul 2020
Places available
$2395
Tampa
Thu 9th Jul 2020
Places available
$2695
Seattle
Thu 9th Jul 2020
Places available
$2395
Thu 30th Jul 2020
Places available
Was: $2495
Now: $1495
Thu 27th Aug 2020
Places available
Was: $2495
Now: $1495
Washington D.C.
Thu 3rd Sep 2020
Places available
$2395
Los Angeles
Thu 3rd Sep 2020
Places available
$2395
Dallas
Thu 3rd Sep 2020
Places available
$2395
San Antonio
Thu 3rd Sep 2020
Places available
$2695
San Jose
Thu 3rd Sep 2020
Places available
$2395
Portland
Thu 3rd Sep 2020
Places available
$2695
Chicago
Thu 3rd Sep 2020
Places available
$2395
Irvine
Thu 3rd Sep 2020
Places available
$2695
Detroit
Thu 3rd Sep 2020
Places available
$2395
Houston
Thu 3rd Sep 2020
Places available
$2395
San Diego
Thu 3rd Sep 2020
Places available
$2395
Boston
Thu 3rd Sep 2020
Places available
$2395
Sacramento
Thu 3rd Sep 2020
Places available
$2695
Phoenix
Thu 3rd Sep 2020
Places available
$2395
Las Vegas
Thu 3rd Sep 2020
Places available
$2695
San Francisco
Thu 3rd Sep 2020
Places available
$2395
Austin
Thu 3rd Sep 2020
Places available
$2395
Tampa
Thu 3rd Sep 2020
Places available
$2695
Seattle
Thu 3rd Sep 2020
Places available
$2395
Philadelphia
Thu 3rd Sep 2020
Places available
$2395
New York
Thu 3rd Sep 2020
Places available
$2395
Colorado Springs
Thu 3rd Sep 2020
Places available
$2695
Minneapolis
Thu 3rd Sep 2020
Places available
$2695
Denver
Thu 3rd Sep 2020
Places available
$2395
Atlanta
Thu 3rd Sep 2020
Places available
$2395
Thu 24th Sep 2020
Places available
Was: $2495
Now: $1495
Thu 22nd Oct 2020
Places available
Was: $2495
Now: $1495
Sacramento
Thu 5th Nov 2020
Places available
$2695
Irvine
Thu 5th Nov 2020
Places available
$2695
Detroit
Thu 5th Nov 2020
Places available
$2395
Houston
Thu 5th Nov 2020
Places available
$2395
San Diego
Thu 5th Nov 2020
Places available
$2395
Boston
Thu 5th Nov 2020
Places available
$2395
Phoenix
Thu 5th Nov 2020
Places available
$2395
Las Vegas
Thu 5th Nov 2020
Places available
$2695
San Francisco
Thu 5th Nov 2020
Places available
$2395
Austin
Thu 5th Nov 2020
Places available
$2395
Tampa
Thu 5th Nov 2020
Places available
$2695
Seattle
Thu 5th Nov 2020
Places available
$2395
Atlanta
Thu 5th Nov 2020
Places available
$2395
Philadelphia
Thu 5th Nov 2020
Places available
$2395
New York
Thu 5th Nov 2020
Places available
$2395
Colorado Springs
Thu 5th Nov 2020
Places available
$2695
Minneapolis
Thu 5th Nov 2020
Places available
$2695
Denver
Thu 5th Nov 2020
Places available
$2395
Chicago
Thu 5th Nov 2020
Places available
$2395
Washington D.C.
Thu 5th Nov 2020
Places available
$2395
Los Angeles
Thu 5th Nov 2020
Places available
$2395
Dallas
Thu 5th Nov 2020
Places available
$2395
San Antonio
Thu 5th Nov 2020
Places available
$2695
San Jose
Thu 5th Nov 2020
Places available
$2395
Portland
Thu 5th Nov 2020
Places available
$2695
Thu 12th Nov 2020
Places available
Was: $2495
Now: $1495
Thu 10th Dec 2020
Places available
Was: $2495
Now: $1495

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Inquire for daily discount code 266  Remaining (Live Counter)

Key points about this course


Duration: 2 Days*

Support: 24/7


Course Information

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.

A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?

Certified Helpdesk Support Technician Course Outline

This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.

The following subjects will be taught during this course:

  • Understanding the role of a Helpdesk Support Technician
  • Learning how to use service management systems
  • Learning how to problem-solve and troubleshoot any issues
  • Understanding the processes of service support
  • Learning communication skills and customer management techniques

Who should attend this Helpdesk Training Course?

The Helpdesk Support Technical course is for those who:

  • Provide internal IT support for employees
  • Provide external IT support for employees
  • Wants to work in the line of IT Support
  • Wants to learn how to become a Helpdesk Support Technician

Prerequisites

There are no prerequisites for this IT Service training course.

Please arrive at the venue at 8:45am.
There are no prerequisites for this course
Anyone who wants to develop their careers as an IT professional
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Helpdesk Support Technician certification in the United States starts from $1195
The Knowledge Academy is the Leading global training provider in the world for Certified Helpdesk Support Technician.
Please see our Helpdesk Training courses available in the United States

What’s Included in this Helpdesk Training Course?

  • The Knowledge Academy’s Kanban Practitioner Manual
  • Experienced Kanban Instructor
  • Completion Certificate
  • Refreshments
 

Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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