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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Helpdesk Training - United States

Helpdesks are a vital part of any IT support service to provide a central point where customers can have their problems answered. Our Helpdesk Training courses provide knowledge and skills for vital IT roles including helpdesk, service desk and support.

Helpdesk Training Information

About Helpdesk Training

The IT Helpdesk/ Support Desk is a vital part of any business. As the first point of contact for the organisation's IT users, Helpdesk technicians are the backbone of day to day IT operations, making their skills invaluable to employers. Our range of Helpdesk training courses are specially designed to provide vital skills for support roles, allowing employers to be confident that potential candidates have the expertise needed to do the job.

Our Helpdesk courses are available across the world in thousands of locations.
As our courses are introductory, there are no prerequisites.
No, they are our own courses. We have specially designed our courses to cover skills most valuable to employers.
Please see our Helpdesk Training courses available in the United States
The Knowledge Academy is the Leading global training provider in the world for Helpdesk Training.
The price for Helpdesk Training certification in the United States starts from $1195.

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software. A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?


Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.


Certified IT 1, 2 & 3 Line Support Technician Training Overview

This 2-day Certified IT 1, 2, and 3 Line Support Technician course, delivered by our knowledgeable and experienced trainers, is designed to give delegates a basic understanding of how IT Support functions on multiple levels. The course covers the core elements of each level, aiming to help delegates understand how each level works and to which level they might be best suited.

Helpdesk Training Benefits for Individuals

  • Gain valuable IT skills

  • Learn how to troubleshoot common issues

  • Prepare for the role of Helpdesk/Support Technician

  • Get ready for new roles or improve existing knowledge


Helpdesk Training Benefits for Businesses

  • Ensure staff have the skills needed to carry out their roles

  • A range of choices depending on your training needs

  • Prepare employees for job changes and promotions

  • 1-day courses limit the amount of time required away from work

Reasons to choose
Helpdesk Training

  • Prepare for vital 1st, 2nd and 3rd line support roles

  • IT helpdesk skills are heavily in demand worldwide

  • IT helpdesk roles can command high salaries

  • Helpdesk skills allow you to work in any industry which uses IT

  • Support roles can lead to more senior roles in IT

Why choose
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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

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Resources Included

Resources are included for a comprehensive learning experience.

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Dates & Prices

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Thu 30th Jul 2020
Places available
Was: $2495
Now: $1495
Thu 27th Aug 2020
Places available
Was: $2495
Now: $1495
Phoenix
Thu 3rd Sep 2020
Places available
$2395
Boston
Thu 3rd Sep 2020
Places available
$2395
Los Angeles
Thu 3rd Sep 2020
Places available
$2395
Atlanta
Thu 3rd Sep 2020
Places available
$2395
Tampa
Thu 3rd Sep 2020
Places available
$2695
Houston
Thu 3rd Sep 2020
Places available
$2395
Denver
Thu 3rd Sep 2020
Places available
$2395
Colorado Springs
Thu 3rd Sep 2020
Places available
$2695
Detroit
Thu 3rd Sep 2020
Places available
$2395
San Jose
Thu 3rd Sep 2020
Places available
$2395
New York
Thu 3rd Sep 2020
Places available
$2395
Irvine
Thu 3rd Sep 2020
Places available
$2695
Sacramento
Thu 3rd Sep 2020
Places available
$2695
Dallas
Thu 3rd Sep 2020
Places available
$2395
Philadelphia
Thu 3rd Sep 2020
Places available
$2395
Seattle
Thu 3rd Sep 2020
Places available
$2395
San Diego
Thu 3rd Sep 2020
Places available
$2395
Washington D.C.
Thu 3rd Sep 2020
Places available
$2395
Minneapolis
Thu 3rd Sep 2020
Places available
$2695
Austin
Thu 3rd Sep 2020
Places available
$2395
Chicago
Thu 3rd Sep 2020
Places available
$2395
San Antonio
Thu 3rd Sep 2020
Places available
$2695
San Francisco
Thu 3rd Sep 2020
Places available
$2395
Portland
Thu 3rd Sep 2020
Places available
$2695
Las Vegas
Thu 3rd Sep 2020
Places available
$2695
Thu 24th Sep 2020
Places available
Was: $2495
Now: $1495
Thu 22nd Oct 2020
Places available
Was: $2495
Now: $1495
Minneapolis
Thu 5th Nov 2020
Places available
$2695
Irvine
Thu 5th Nov 2020
Places available
$2695
Sacramento
Thu 5th Nov 2020
Places available
$2695
Dallas
Thu 5th Nov 2020
Places available
$2395
Philadelphia
Thu 5th Nov 2020
Places available
$2395
Seattle
Thu 5th Nov 2020
Places available
$2395
San Diego
Thu 5th Nov 2020
Places available
$2395
Washington D.C.
Thu 5th Nov 2020
Places available
$2395
Austin
Thu 5th Nov 2020
Places available
$2395
Chicago
Thu 5th Nov 2020
Places available
$2395
San Antonio
Thu 5th Nov 2020
Places available
$2695
San Francisco
Thu 5th Nov 2020
Places available
$2395
Portland
Thu 5th Nov 2020
Places available
$2695
Las Vegas
Thu 5th Nov 2020
Places available
$2695
New York
Thu 5th Nov 2020
Places available
$2395
Phoenix
Thu 5th Nov 2020
Places available
$2395
Boston
Thu 5th Nov 2020
Places available
$2395
Los Angeles
Thu 5th Nov 2020
Places available
$2395
Atlanta
Thu 5th Nov 2020
Places available
$2395
Tampa
Thu 5th Nov 2020
Places available
$2695
Houston
Thu 5th Nov 2020
Places available
$2395
Denver
Thu 5th Nov 2020
Places available
$2395
Colorado Springs
Thu 5th Nov 2020
Places available
$2695
Detroit
Thu 5th Nov 2020
Places available
$2395
San Jose
Thu 5th Nov 2020
Places available
$2395
Thu 12th Nov 2020
Places available
Was: $2495
Now: $1495
Thu 10th Dec 2020
Places available
Was: $2495
Now: $1495

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Key points about this course


Duration: 2 days*

Support: 24/7



This course is exclusive to those in full or part time employment in the field in which the instruction is
being offered to provide continuing education and as required for the profession defined by law within this state.


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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