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Certified Service Desk Support Technician - United States

Key points about this course


Duration: 2 Days*

Support: 24/7

Dates & Prices Inquire
  • Understanding the role of a Service Desk Support Technician.
  • Understanding the terminology of Service Desk support.
  • Learning how to record, update and document requests.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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In-house

Course Information

Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.

Communication is vital for a Service Desk Technician as they have to interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

Certified Service Desk Support Technician Course Outline

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade different types of software

Who should attend this Helpdesk Training Course?

This IT support training course is for:

  • Anyone looking to become a Service Desk Technician
  • Anyone who wants to improve their IT Service Skills
  • Wants to work on the line of IT Support
  • Anyone who delivers internal IT support
  • Anyone who delivers external IT support

Prerequisites

There are no prerequisites for this Service Desk training course.

Please arrive at the venue at 8:45am.
there are no prerequisites for this course
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Service Desk Support Technician certification in the United States starts from $1169
The Knowledge Academy is the Leading global training provider in the world for Certified Service Desk Support Technician.
Please see our Helpdesk Training courses available in the United States

What's included in this Helpdesk Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Key points about this course


Duration: 2 Days*

Support: 24/7

View dates & prices

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Certified Service Desk Support Technician Dates & Prices

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Atlanta
Thu 12th Mar 2020
Places available
$2395
Los Angeles
Thu 12th Mar 2020
Places available
$2395
New York
Thu 12th Mar 2020
Places available
$2395
Sacramento
Thu 12th Mar 2020
Places available
$2695
Denver
Thu 12th Mar 2020
Places available
$2395
Austin
Thu 12th Mar 2020
Places available
$2395
Portland
Thu 12th Mar 2020
Places available
$2695
Thu 12th Mar 2020
Places available
$1795
Minneapolis
Thu 12th Mar 2020
Places available
$2695
Seattle
Thu 12th Mar 2020
Places available
$2395
San Francisco
Thu 12th Mar 2020
Places available
$2395
San Jose
Thu 12th Mar 2020
Places available
$2395
Houston
Thu 12th Mar 2020
Places available
$2395
Las Vegas
Thu 12th Mar 2020
Places available
$2695
Tampa
Thu 12th Mar 2020
Places available
$2695
Boston
Thu 12th Mar 2020
Places available
$2395
Philadelphia
Thu 12th Mar 2020
Places available
$2395
Detroit
Thu 12th Mar 2020
Places available
$2395
San Antonio
Thu 12th Mar 2020
Places available
$2695
Washington D.C.
Thu 12th Mar 2020
Places available
$2395
Irvine
Thu 12th Mar 2020
Places available
$2695
San Diego
Thu 12th Mar 2020
Places available
$2395
Dallas
Thu 12th Mar 2020
Places available
$2395
Phoenix
Thu 12th Mar 2020
Places available
$2395
Chicago
Thu 12th Mar 2020
Places available
$2395
Colorado Springs
Thu 12th Mar 2020
Places available
$2695
Thu 16th Apr 2020
Places available
$1795
Houston
Thu 14th May 2020
Places available
$2395
Minneapolis
Thu 14th May 2020
Places available
$2695
Seattle
Thu 14th May 2020
Places available
$2395
Philadelphia
Thu 14th May 2020
Places available
$2395
San Francisco
Thu 14th May 2020
Places available
$2395
San Jose
Thu 14th May 2020
Places available
$2395
Las Vegas
Thu 14th May 2020
Places available
$2695
Tampa
Thu 14th May 2020
Places available
$2695
Boston
Thu 14th May 2020
Places available
$2395
Detroit
Thu 14th May 2020
Places available
$2395
San Antonio
Thu 14th May 2020
Places available
$2695
Washington D.C.
Thu 14th May 2020
Places available
$2395
Irvine
Thu 14th May 2020
Places available
$2695
San Diego
Thu 14th May 2020
Places available
$2395
Dallas
Thu 14th May 2020
Places available
$2395
Phoenix
Thu 14th May 2020
Places available
$2395
Chicago
Thu 14th May 2020
Places available
$2395
Colorado Springs
Thu 14th May 2020
Places available
$2695
Portland
Thu 14th May 2020
Places available
$2695
Atlanta
Thu 14th May 2020
Places available
$2395
Los Angeles
Thu 14th May 2020
Places available
$2395
New York
Thu 14th May 2020
Places available
$2395
Sacramento
Thu 14th May 2020
Places available
$2695
Denver
Thu 14th May 2020
Places available
$2395
Austin
Thu 14th May 2020
Places available
$2395
Thu 14th May 2020
Places available
$1795
Thu 11th Jun 2020
Places available
$1795
Las Vegas
Thu 9th Jul 2020
Places available
$2695
Tampa
Thu 9th Jul 2020
Places available
$2695
Boston
Thu 9th Jul 2020
Places available
$2395
Detroit
Thu 9th Jul 2020
Places available
$2395
San Antonio
Thu 9th Jul 2020
Places available
$2695
Washington D.C.
Thu 9th Jul 2020
Places available
$2395
Irvine
Thu 9th Jul 2020
Places available
$2695
San Diego
Thu 9th Jul 2020
Places available
$2395
Dallas
Thu 9th Jul 2020
Places available
$2395
Phoenix
Thu 9th Jul 2020
Places available
$2395
Chicago
Thu 9th Jul 2020
Places available
$2395
Colorado Springs
Thu 9th Jul 2020
Places available
$2695
Portland
Thu 9th Jul 2020
Places available
$2695
Atlanta
Thu 9th Jul 2020
Places available
$2395
Los Angeles
Thu 9th Jul 2020
Places available
$2395
New York
Thu 9th Jul 2020
Places available
$2395
Sacramento
Thu 9th Jul 2020
Places available
$2695
Denver
Thu 9th Jul 2020
Places available
$2395
Austin
Thu 9th Jul 2020
Places available
$2395
Houston
Thu 9th Jul 2020
Places available
$2395
Minneapolis
Thu 9th Jul 2020
Places available
$2695
Seattle
Thu 9th Jul 2020
Places available
$2395
Philadelphia
Thu 9th Jul 2020
Places available
$2395
San Francisco
Thu 9th Jul 2020
Places available
$2395
San Jose
Thu 9th Jul 2020
Places available
$2395
Thu 16th Jul 2020
Places available
$1795
Thu 13th Aug 2020
Places available
$1795
Irvine
Thu 10th Sep 2020
Places available
$2695
San Diego
Thu 10th Sep 2020
Places available
$2395
Dallas
Thu 10th Sep 2020
Places available
$2395
Phoenix
Thu 10th Sep 2020
Places available
$2395
Chicago
Thu 10th Sep 2020
Places available
$2395
Colorado Springs
Thu 10th Sep 2020
Places available
$2695
Atlanta
Thu 10th Sep 2020
Places available
$2395
Portland
Thu 10th Sep 2020
Places available
$2695
Los Angeles
Thu 10th Sep 2020
Places available
$2395
New York
Thu 10th Sep 2020
Places available
$2395
Sacramento
Thu 10th Sep 2020
Places available
$2695
Denver
Thu 10th Sep 2020
Places available
$2395
Austin
Thu 10th Sep 2020
Places available
$2395
San Francisco
Thu 10th Sep 2020
Places available
$2395
San Jose
Thu 10th Sep 2020
Places available
$2395
Houston
Thu 10th Sep 2020
Places available
$2395
Minneapolis
Thu 10th Sep 2020
Places available
$2695
Seattle
Thu 10th Sep 2020
Places available
$2395
Philadelphia
Thu 10th Sep 2020
Places available
$2395
Thu 10th Sep 2020
Places available
$1795
Las Vegas
Thu 10th Sep 2020
Places available
$2695
Tampa
Thu 10th Sep 2020
Places available
$2695
Boston
Thu 10th Sep 2020
Places available
$2395
Detroit
Thu 10th Sep 2020
Places available
$2395
San Antonio
Thu 10th Sep 2020
Places available
$2695
Washington D.C.
Thu 10th Sep 2020
Places available
$2395
Thu 8th Oct 2020
Places available
$1795
Thu 12th Nov 2020
Places available
$1795
Portland
Thu 12th Nov 2020
Places available
$2695
Los Angeles
Thu 12th Nov 2020
Places available
$2395
New York
Thu 12th Nov 2020
Places available
$2395
Sacramento
Thu 12th Nov 2020
Places available
$2695
Denver
Thu 12th Nov 2020
Places available
$2395
Austin
Thu 12th Nov 2020
Places available
$2395
Philadelphia
Thu 12th Nov 2020
Places available
$2395
San Francisco
Thu 12th Nov 2020
Places available
$2395
San Jose
Thu 12th Nov 2020
Places available
$2395
Houston
Thu 12th Nov 2020
Places available
$2395
Minneapolis
Thu 12th Nov 2020
Places available
$2695
Seattle
Thu 12th Nov 2020
Places available
$2395
Las Vegas
Thu 12th Nov 2020
Places available
$2695
Tampa
Thu 12th Nov 2020
Places available
$2695
Boston
Thu 12th Nov 2020
Places available
$2395
Detroit
Thu 12th Nov 2020
Places available
$2395
San Antonio
Thu 12th Nov 2020
Places available
$2695
Washington D.C.
Thu 12th Nov 2020
Places available
$2395
Irvine
Thu 12th Nov 2020
Places available
$2695
San Diego
Thu 12th Nov 2020
Places available
$2395
Dallas
Thu 12th Nov 2020
Places available
$2395
Phoenix
Thu 12th Nov 2020
Places available
$2395
Chicago
Thu 12th Nov 2020
Places available
$2395
Colorado Springs
Thu 12th Nov 2020
Places available
$2695
Atlanta
Thu 12th Nov 2020
Places available
$2395
Thu 10th Dec 2020
Places available
$1795

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Key points about this course


Duration: 2 Days*

Support: 24/7


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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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