VeriSM™ Foundation - United States

VeriSM™ Foundation Course Outline

This VeriSM™ Foundation training will explore the following modules:

Module 1: An Introduction to VeriSM™

This module will provide delegates with an insight into the fundamentals of VeriSM™. Various introductory questions such as ‘What is VeriSM™?’ and ‘Why is VeriSM™ necessary?’ will be answered, and delegates will become familiar with what VeriSM™ stands for. As well as this, the benefits of VeriSM™ will be investigated, and an overview of the VeriSM™ framework will ensue. From this module, delegates will gain a basic understanding of what VeriSM™ is all about and how they will benefit from implementing VeriSM™.

Module 2: Service Management

During this module, delegates will learn about the essentials of Service Management. Topics of interest include Products and Services, Understanding Customer Demand, and Service Provision. As well as this, the organisation’s role as a Provider will be explored, as will the process of Delivering Value. Likewise, delegates will learn about Service Management in the context of VeriSM™.

Module 3: The VeriSM™ Approach

Module 3 will examine the VeriSM™ methodology in detail. Service Management as everyone’s responsibility will be stressed, as will VeriSM™ principles such as Security, Quality, Cost, and Risk. The role of VeriSM™ in supporting organisations and adopting a VeriSM™ mindset will be covered. As well as this, the way in which VeriSM™ integrates best practices to provide their model is analysed.

Module 4: The Management Mesh

The Management Mesh, a vital component of the VeriSM™ methodology, will be covered in Module 4. Resources, Environment, Materialising Technologies, and Management Techniques are encompassed within the Management Mesh.

Module 5: Digital Transformation

This module will focus on the impact of emerging technologies on the organisation. Delegates will explore the significance of and adapting to Digital Transformation, and how Digital Transformation permits changes to business processes.

Module 6: Conclusion

This VeriSM™ Foundation training course will conclude with an overview of how to implement VeriSM™ within an organisation. Closing remarks will include what the emergence of VeriSM™ means for existing Service Management techniques.