Course information

VeriSM™ Foundation Course Outline

This VeriSM™ Foundation training will explore the following modules:

 

Module 1: An Introduction to VeriSM

  • What is VeriSM™?
  • Why is VeriSM™ Necessary?
  • How is VeriSM™ Beneficial?
  • VeriSM™ Framework
  • Who can VeriSM™ Benefit?
  • Training and Certification

Module 2: Service Management

  • What is Service Management?
  • Products and Services
  • Understanding Customer Demand
  • Service Provision
  • Delivering Value
  • Service Management in the Digital Era

Module 3: VeriSM™ Approach

  • Value-Driven
  • Evolving
  • Responsive
  • Integrated
  • VeriSM™ Methodology
  • VeriSM™ Across the Entire Organisation
  • VeriSM™ Model
  • Principles and Adopting VeriSM™
  • Kotter’s Organisational Change Model
  • Shadow Behaviour and Team Formation
  • Specifics around SIAM, DevOps, and Agile

Module 4: Management Mesh

  • What is the Management Mesh?
  • Resources
  • Environment
  • Materialising Technologies
  • Management Techniques

Module 5: Digital Transformation

  • What is Digital Transformation?
  • Impact of Digital Transformation on Organisations
  • Adapting to Digital Transformation

Module 6: Conclusion

  • To Conclude
  • Implementing VeriSM™ within your Organisation
  • VeriSM™ and Service Management

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Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:

  • Service Management Professionals
  • Business Managers
  • Project Managers
  • Team Leaders
  • Digital Transformation Specialists
  • Change Managers

Prerequisites of the VeriSM™ Foundation Course

There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.

VeriSM™ Foundation Course Overview

This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.

During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.

Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.

This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.

Our VeriSM™ Foundation course is accredited by EXIN.

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What’s included in this VeriSM™ Foundation Course?

  • VeriSM™ Foundation Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Foundation Certificate 
  • Digital Delegate pack consisting of course notes and exercises

 

Official VeriSM™ Foundation Exam Information

The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Pass Mark: 65% 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Foundation exam is carried out through EXIN.

Why choose us

Our Tampa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Tampa is located on Tampa Bay on the Gulf Coast, Florida with a population estimated at over 360,000. The city is sometimes referred to as one of the best outdoor cities and has been ranked as the fifth most popular American City to live. Some of the best places to visit in Tampa, include the Sunshine Skyway Bridge, Raymond James Stadium, Ybor City and the Tampa Riverwalk.

 

Tampa’s business sectors all play a vital role in the area’s economy such as; finance, retail, healthcare, shipping (both by air and sea), national defense, sports, tourism, and real estate.


There are several higher education institutions in Tampa. The main campus of the University of South Florida (USF) is based in the city, along with the University of Tampa, Hillsborough Community College, Southern Technical College and Stetson University College of Law.

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Address

Tampa, Florida, United States

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM Training | VeriSM Foundation Training in Tampa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM Training | VeriSM Foundation Training in Tampa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Team building opportunity

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The training fees for certification in Tampa starts from $2495
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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