Administrative Assistant Training Overview

Administrative Assistant Masterclass Course Outline

Module 1: Introduction  

  • Introduction to Administrative Assistant
  • Personal Best and Professional Best
  • Improving Your Assertiveness
  • Self-Management
  • Time Management and To-Do List
  • Listening and Asking Questions
  • Learning to Say No 
  • Taking Care of Company Property  
  • Good Organisational System 
  • Filling System and Virtual Environment
  • Setting and Managing Information 
  • Eisenhower Principle 
  • Create Routines and Stopping Procrastination 

Module 2: Productivity Tools

  • Productivity Mind Map
  • Defining Your Priorities
  • 80/20 Rule
  • Productivity Tools

Module 3: Business Etiquette

  • Fear of Embarrassment
  • Handshake
  • Business Card Etiquette
  • Skill of Making Small Talk
  • Making that Great First Impression
  • Business Dining
  • Demonstration of Business Dining
  • Telephone and Meetings Etiquette
  • Netiquette: Do not Send and Offend

Module 4: Management of Time in a Smart Way

  • Plan Your Day Right
  • Outline Your Day
  • Truth About Multitasking
  • Time Management Tools
  • Pomodoro Technique

Module 5: Business Writing and Note-Taking System

  • Why Write?
  • Three Cs
  • Word Agreement
  • Active and Passive Voice
  • Sentences and Sentence Types
  • More on Paragraphs
  • Readability
  • Practical Language and Punctuation
  • Writing Business Letter and Its Parts
  • Managing Specific Requests
  • Reports and Writing Proposals
  • Spelling and Proofreading
  • Referencing
  • Note Taking Methods
  • Asana and Evernote
  • Audio Players
  • Editing and Revising Notes

Module 6: Using Business and Excel Spreadsheet

  • Excel 101
  • Customising the Worksheet  
  • Sorting
  • Conditional Formatting   
  • Duplicates
  • Extracting the Information Needed by You  
  • Combining and Filtering   

Module 7: Dealing with Difficult People

  • Reciprocal Relationships
  • Agreement Frame
  • Ten Commandments
  • Preventing Problems and Changing Yourself
  • Causes of Difficult Behaviour
  • Five-Step Process
  • Managing Anger
  • De-Stress: Options Helping You to Keep Calm

Module 8: Minute Taker’s Workshop

  • Role of Minute Taker
  • Skills of a Minute Taker
  • Meeting Agreements
  • Minutes Styles
  • Techniques for Preparing Minutes
  • Writing and Editing Minutes
  • Taking Minutes in Interactive Meeting
  • Meeting Book

 

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Who should attend this Administrative Assistant Masterclass?

This Administrative Assistant Masterclass Course is designed for anyone who wants to learn about the skills involved in becoming an excellent Administrative Assistant. This Administrative Assistant Masterclass can be beneficial for a wider range of professionals, including:

  • Administrative Assistants
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Secretaries
  • Receptionists
  • Team Coordinators
  • Administrative Coordinators

Prerequisites of the Administrative Assistant Masterclass

There are no formal prerequisites for the Administrative Assistant Masterclass Course.

Administrative Assistant Masterclass Overview

The role of an Administrative Assistant is pivotal in ensuring the smooth operations of any business or organisation. These professionals are the backbone of office management, juggling tasks that range from scheduling and correspondence to database management and event coordination. Training for Administrative Assistants is about understanding organisational dynamics and enhancing interpersonal communication.

This Administrative Assistant Masterclass is a pivotal training opportunity designed to elevate your skills to excel in the role of an Administrative Assistant. This masterclass delves deep into these evolving competencies, covering everything from advanced technological proficiency to nuanced interpersonal dynamics.

This 1-day training is designed to empower delegates with the knowledge, tools, and strategies necessary to excel in their administrative roles. From mastering time management to honing communication skills and utilising the latest office technologies, our course provides practical, hands-on training that ensures you're well-prepared for the dynamic demands of the workplace.

Course Objectives:

  • To effectively manage daily administrative tasks, including scheduling and document management
  • To enhance your communication skills to facilitate efficient interaction within the workplace
  • To utilise technology and software for improved productivity and organisation
  • To prioritise and manage time effectively to meet deadlines and reduce stress
  • To develop problem-solving and critical thinking skills to address challenges efficiently
  • To strengthen your teamwork and collaboration abilities
  • To understand the importance of confidentiality and ethical conduct in administrative roles
  • To adapt to evolving workplace demands and excel as a versatile administrative professional

Upon completing the Administrative Assistant Masterclass, delegates will be armed with a comprehensive understanding of modern administrative best practices and cutting-edge tools. This enriched knowledge will empower them to excel in their roles, driving efficiency and innovation in their respective organisations.

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What’s included in this Administrative Assistant Masterclass?

  • World-Class Training Sessions from Experienced Instructors          
  • Administrative Assistant Masterclass Certificate        
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Administrative Assistant Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Administrative Assistant Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

What our customers are saying

Administrative Assistant Training FAQs

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The training fees for certification in the United States starts from $1295
The Knowledge Academy is the Leading global training provider for .
Please see our courses available in the United States
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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