Administrative Assistant Training in Philadelphia

Administrative Assistant Training Course Outline

Module 1: Introduction

• Introduction to Administrative Assistant
• Personal Best and Professional Best
• Improving Your Assertiveness
• Learning to Say No
• Self-Management
• Time Management and To-Do List
• Listening and Asking Questions
• Taking Care of Company Property
• Good Organisational System
• Filling System and Virtual Environment
• Setting and Managing Information

Module 2: Productivity Tools

• Productivity Mind Map
• Defining Your Priorities
• 80/20 Rule
• Productivity Tools

Module 3: Business Etiquette

• Making that Great First Impression
• Fear of Embarrassment
• Handshake
• Business Card Etiquette
• Skill of Making Small Talk
• Business Dining
• Demonstration of Business Dining
• Telephone and Meeting Etiquette
• Netiquette: Do not Send and Offend
• Stakeholder Management

Module 4: Management of Time in a Smart Way

• Plan Your Day Right
• Outline Your Day
• Truth About Multitasking
• Create Routines and Stopping Procrastination
• Eisenhower Principle
• Pomodoro Technique
• Time Management Tools

Module 5: Business Writing and Note-Taking System

• Why Write?
• Three Cs
• Word Agreement
• Active and Passive Voice
• Sentences and Sentence Types
• Readability
• Practical Language and Punctuation
• Writing Business Letters and Its Parts
• Managing Specific Requests
• Writing Proposals
• Reports
• Referencing
• Spelling and Proofreading
• Editing and Revising
• Presenting-Substance
• Audio Players

Module 6: Using Business and Excel Spreadsheet

• Excel 101
• Customising the Worksheet
• Sorting
• Conditional Formatting
• Duplicates
• Extracting the Information Needed by You
• Combining and Filtering

Module 7: Dealing with Difficult People

• Reciprocal Relationships
• Agreement Frame
• Conflict Management
• Preventing Problems & Changing Yourself
• Causes of Difficult Behaviour
• Five-Step Process
• Managing Anger
• De-stress: Options Helping you to Keep Calm

Module 8: Minute Taker’s Workshop

• Role of Minute Taker
• Skills of a Minute Taker
• Meeting Agreements
• Note Taking Methods
• Note Taking
• Writing and Editing Minutes
• Minutes Styles
• Taking Minutes in Interactive Meeting
• Techniques for Preparing Minutes
• Meeting Book
• Asana and Evernote

Module 9: Networking

• What is Networking?
• Benefits of Networking

Who Should Attend this Administrative Assistant Training?

This Administrative Assistant Training Course is designed for anyone who wants to learn about the skills involved in becoming an excellent Administrative Assistant. This course can be beneficial for a wider range of professionals, including:

• Administrative Assistants
• Executive Assistants
• Personal Assistants
• Office Managers
• Secretaries
• Receptionists
• Team Coordinators
• Administrative Coordinators

Prerequisites of the Administrative Assistant Training

There are no formal prerequisites for the Administrative Assistant Training Course. However, a basic understanding of office procedures and business communication would be beneficial for the delegates.

Administrative Assistant Training Overview

Administrative Assistant Course in Philadelphia introduces the essential skills to support business operations efficiently. It covers communication, scheduling, document management, and coordination, equipping learners for effective administrative roles. 

Delegates develop skills in organising workloads, managing information, preparing business documents, coordinating meetings, and improving workplace productivity. They learn practical techniques to perform administrative responsibilities with confidence and professionalism.

This 1-Day course offered by The Knowledge Academy enables delegates to apply administrative skills in office and business environments. Delegates can manage daily administrative tasks and contribute to an organised and efficient workplace.

Administrative Assistant Training Course Objectives

• To develop time management and organisational skills
• To enhance communication abilities, both written and verbal
• To manage office documentation and correspondence efficiently
• To utilise office software and tools proficiently
• To improve problem-solving and decision-making skills
• To coordinate meetings and events effectively

Upon completion of the Administrative Assistant Course, delegates will possess practical skills that can significantly enhance their performance in real-world administrative roles, contributing to increased efficiency and professionalism in the workplace.

What’s Included in this Administrative Assistant Training?

• World-Class Training Sessions from Experienced Instructors
• Administrative Assistant Certificate
• Digital Delegate Pack