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One of our training experts will be in touch shortly to go over your training requirements.

Course Information

What will you Gain from this Assertiveness Training Course?

  • Learn and utilise assertive styles for any situation.
  • Develop assertiveness skill to boost your Confidence
  • Understand how others perceive your behaviour.
  • Understand the communication processes necessary to be assertive.
  • Understanding your body language and confidence.

Assertiveness Skills Training Outline

Our Assertive Skills training course conveys a range of information to supply delegates with the best training experience:

Introduction to Assertiveness Skills

  • What does it mean to be assertive?
  • Rules of assertion
  • When to be assertive
  • Being assertive in the workplace

Getting your point across

  • Presenting clear messages
  • Ending conversations
  • Gaining confidence
  • Tools

Dealing with difficulty

  • Handling difficult people and situations
  • The art of saying no
  • Managing conflict
  • Moving forward

Emotional intelligence

  • Managing your emotions
  • Dealing with someone else’s emotions

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Who should attend this Assertiveness Training Course?

This Assertiveness Skills training course is aimed at those who wish to develop their skills to deal with different individuals and demanding situations.

Anyone who wants to learn about Emotional Intelligence, Art of saying 'NO', Conflict Management, and want to be confident in what they say and do can attend this course. 

Assertiveness Skills Training Overview

This 1-day Assertiveness Training course is designed to help candidates explore and gain an understanding of the issues associated with not being assertive, and the benefits of being assertive in a workplace environment.

Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially when put in uncomfortable or demanding situations where it is important to keep calm and be an assertive presence.

What is Assertive Language?

Assertion means standing up for what you want and stating your thoughts clearly and calmly. It means expressing your opinion, which sometimes leads to confrontation. It takes courage. Assertiveness is a learned behaviour, and some find it harder than others because of their natural, easy-going style.

Course Objectives

  • Understand the underlying principles of assertiveness
  • Recognise the distinctive styles of communication
  • Identify specific situations in which we would like to become more assertive
  • To prepare, rehearse, or role play a different, more assertive response
  • Transferring that behaviour into 'real life' situations

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What's Included in this Assertiveness Skills Course?

  • A Comprehensive Assertiveness Training Course Folder.
  • An Assertiveness Skills Action Plan.
  • Full Access to Training Slides and Trainer Notes.
  • Certificate of Attendance.
  • 24/7 Support Before, During & After your Course.

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Assertiveness Skills - How and When to be Assertive FAQs


Assertion means standing up for what you want and stating your opinion clearly and calmly.
We will help you to develop and polish your assertiveness skills with the help of our industry expert trainers.
Tips you can follow to be more assertive and confident at your workplace: Recognise your value, know your rights, know your boundaries, Prepare and Practice, learn how to say “No”.
Assertiveness Skills Training Course is 1 day.
With the help of The Knowledge Academy's Assertiveness Training Course, you will Build Assertive Behaviours which helps you to handle any Difficult situation and Person at anyplace.
The price for Assertiveness Skills - How and When to be Assertive certification in the United States starts from $995
The Knowledge Academy is the Leading global training provider in the world for Assertiveness Skills - How and When to be Assertive.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.