Course information

Assertiveness Skills – How and When to be Assertive Training Course Outline

Module 1: Introduction to Assertiveness Skills

  • Benefits of Being Assertive
  • Assertiveness and Conflicts
  • Conflict Resolution Model
  • Mode
  • Competing/ Forcing
  • Accommodating
  • Avoiding
  • Collaborating
  • Compromising
  • What Does It Mean to be Assertive?
  • Rules of Assertion
  • When to be Assertive?
  • Being Assertive in the Workplace

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Ending Conversations
  • Gaining Confidence
  • Tools

Module 3: Dealing with Difficulty

  • Handling Difficult People and Situations
  • Art of Saying No
  • Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

  • Managing Emotions
  • Dealing with Someone Else’s Emotions
  • Assertive Listening
  • Responding with Empathy

Module 5: Handling Difficult Situations

  • Dealing with Difficult People and Situations
  • CLASS Technique
  • How to Keep Calm in Challenging Situations?
  • Breathing Exercises

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Who should attend this Assertiveness Skills - How and When to be Assertive Training Course?

This Assertiveness Skills - How and When to be Assertive Course in Salt Lake City is designed to equip participants with the skills and knowledge necessary to communicate assertively and effectively in various personal and professional situations. This Communication Skills Training Course can be beneficial to professionals, including:

  • Managers and Leaders
  • Customer Service Representatives
  • Sales Professionals
  • Project Managers
  • Educators and Trainers
  • Entrepreneurs and Business Owners
  • Healthcare Professionals

Prerequisites of the Assertiveness Skills - How and When to be Assertive Training Course

There are no formal prerequisites for this Assertiveness Skills - How and When to be Assertive Training Course. However, basic communication skills and self-confidence would be beneficial for the delegates.

Assertiveness Skills - How and When to be Assertive Training Overview

Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. Communication Skills Courses like this in Salt Lake City offers a comprehensive exploration of assertive communication, teaching participants how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.

Professionals across all sectors in Salt Lake City can benefit from mastering assertiveness. Especially beneficial for team leaders, managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity.

The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This Communication Skills Course in Salt Lake City is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work.

Course Objectives

  • To understand the principles of assertive communication and its importance
  • To distinguish between assertive, aggressive, and passive communication styles
  • To develop techniques for expressing opinions and needs assertively
  • To enhance conflict resolution skills through assertiveness
  • To build confidence in handling challenging conversations
  • To apply assertive communication in professional and personal contexts

Upon completing this Communication Skills Course in Salt Lake City, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.

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What’s included in this Assertiveness Skills - How and When to be Assertive Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Assertiveness Skills - How and When to be Assertive Certificate
  • Digital Delegate Pack

Why choose us

Our Salt Lake City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Salt Lake City is situated in the Wasatch Front within the north-central part of Utah, as well as it being the capital city of Utah is also one of two major urban areas within the Great Basins. SLC or Salt Lake as the city is otherwise known is the most populated city with Utah as it is home to an estimated 1,153,340 people as of 2014 as well as having a metropolitan population of around 2,423,912 people. Salt Lake City has 23 elementary, 5 middle and 3 high schools as well as a charter school. In 1847 the first classes for children within the Mormon families was held in a tent and now today salt city lake includes a number of catholic schools which include Rowland Hall-St. Mark's School which is Salt Lake City’s premier independent school and Judge Memorial Catholic High School. Some of the universities and colleges within Salt Lake City includes the LDS Business College, Westminster College, University of Utah, The Art Institute of Salt Lake City and the Salt Lake Community College. The University of Utah is renowned for the medical and research programs they run as well as holding the first artificial heart transplant within 1982 and it also worked alongside three other universities with ARPANET in 1969 where pioneer Ivan Sutherland had moved within the Computer Science department.

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Address

285 West Broadway
Salt Lake City
Utah
84101

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Assertiveness Skills Training in Salt Lake City. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Assertiveness Skills Training in Salt Lake City, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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What our customers are saying

Assertiveness Skills Training in Salt Lake City FAQs

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The training fees for certification in Salt Lake City starts from $1295
The Knowledge Academy is the Leading global training provider for .
Please see our courses available in Salt Lake City
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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