Assertiveness Skills Training in Jacksonville

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Assertiveness Skills Training

Jacksonville

Gain the ability to express confidently with our Assertiveness Skills Training
Develop leadership skills by assertively articulating and advocating for your ideas
Build assertiveness as a foundation for making informed decisions

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Course information

Assertiveness Skills – How and When to be Assertive Training Course Outline

Module 1: Introduction to Assertiveness Skills

Benefits of Being Assertive
Assertiveness and Conflicts
Conflict Resolution Model
Mode
Competing/ Forcing
Accommodating
Avoiding
Collaborating
Compromising
What Does It Mean to be Assertive?
Rules of Assertion
When to be Assertive?
Being Assertive in the Workplace

Module 2: Getting Your Point Across

Presenting Clear Messages
Ending Conversations
Gaining Confidence
Tools

Module 3: Dealing with Difficulty

Handling Difficult People and Situations
Art of Saying No
Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

Managing Emotions
Dealing with Someone Else’s Emotions
Assertive Listening
Responding with Empathy

Module 5: Handling Difficult Situations

Dealing with Difficult People and Situations
CLASS Technique
How to Keep Calm in Challenging Situations?
Breathing Exercises

Who should attend this Assertiveness Skills - How and When to be Assertive Training Course?

This Assertiveness Skills - How and When to be Assertive Course in Jacksonville is designed to equip participants with the skills and knowledge necessary to communicate assertively and effectively in various personal and professional situations. This Communication Skills Training Course can be beneficial to professionals, including:

Managers and Leaders
Customer Service Representatives
Sales Professionals
Project Managers
Educators and Trainers
Entrepreneurs and Business Owners
Healthcare Professionals

Prerequisites of the Assertiveness Skills - How and When to be Assertive Training Course

There are no formal prerequisites for this Assertiveness Skills - How and When to be Assertive Training Course. However, basic communication skills and self-confidence would be beneficial for the delegates.

Assertiveness Skills - How and When to be Assertive Training Overview

Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. Communication Skills Courses like this in Jacksonville offers a comprehensive exploration of assertive communication, teaching participants how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.

Professionals across all sectors in Jacksonville can benefit from mastering assertiveness. Especially beneficial for team leaders, managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity.

The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This Communication Skills Course in Jacksonville is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work.

Course Objectives

To understand the principles of assertive communication and its importance
To distinguish between assertive, aggressive, and passive communication styles
To develop techniques for expressing opinions and needs assertively
To enhance conflict resolution skills through assertiveness
To build confidence in handling challenging conversations
To apply assertive communication in professional and personal contexts

Upon completing this Communication Skills Course in Jacksonville, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.

What’s included in this Assertiveness Skills - How and When to be Assertive Training Course?

World-Class Training Sessions from Experienced Instructors
Assertiveness Skills - How and When to be Assertive Certificate
Digital Delegate Pack

Why choose us

Our Jacksonville venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Jacksonville is the biggest city in the state of Florida. It is the biggest city by area in the United States. Jacksonville has an estimated population of around 854,000 people, making it the most populous city in Florida also. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16. Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school. At age 18, US citizens are able to engage in higher education. Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend. Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. Primary and secondary education in Jacksonville is overseen by the Duval County Public Schools board. There is roughly 125,000 pupils in the Jacksonville school district, attending 173 schools. There are approximately 62 magnet schools in this area to serve those pupils with a specialised academic or artistic interest. Three schools in Jacksonville are a regular feature in a list of the country’s top high schools. These are: Stanton College Preparatory School, Darnell-Cookman School of the Medical Arts and Paxon School for Advanced Studies. Jacksonville is home to a number of higher education institutes, such as: University of North Florida, Jacksonville University and Edwards Waters College. The latter is the United States oldest black college, it was established in 1866 in order to educate the freed former slaves. Jacksonville University is a private university, established in 1934. It offers over 70 majors and programs at the undergraduate level, as well as several Master's programs. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Jacksonville.

Address

Aetna
841 Prudential Drive
12th Floor
Jacksonville
Florida
32207

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Assertiveness Skills Training in Jacksonville. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Assertiveness Skills Training in Jacksonville, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Lynne was fantastic, very engaging and balanced between the courseware and practical examples. Amazing experience.

Mauro Manfrin

He is a great communicator and knowledgeable and has a good idea of people adaptability.

Margaret Akello

Very good and interesting topic, good discussion sparked

Benjamin Pagel

Assertiveness Skills Training in Jacksonville FAQs

What is Assertiveness?

Assertiveness is the ability to express one's feelings, beliefs, and needs directly and respectfully, without infringing on the rights of others. It's a balanced communication style that avoids passive or aggressive behaviours.

What are the benefits of being assertive?

Being assertive allows for clear and honest communication, reducing misunderstandings and fostering positive relationships. It empowers individuals to stand up for their needs and rights, leading to greater self-confidence and emotional well-being. Assertiveness also aids in conflict resolution, making it easier to find mutually beneficial solutions.

What are the golden rules of assertiveness?

The golden rules of assertiveness emphasise clear communication, respect for others, using "I" statements, maintaining composure, setting boundaries, practising empathy, and being assertive without aggression to foster healthy interpersonal interactions and resolve conflicts constructively.

What is a good example of assertiveness?

A good example of assertiveness is calmly and confidently expressing one's needs and opinions respectfully, such as politely declining additional work when overwhelmed with tasks but offering to discuss prioritisation with a supervisor to find a solution.

What causes a lack of assertiveness?

Lack of assertiveness can stem from various factors, including low self-esteem, fear of conflict or rejection, past negative experiences, cultural upbringing, and a desire to avoid confrontation or displeasing others.

How do you build assertiveness?

Building assertiveness involves developing self-confidence, clear communication skills, and setting boundaries. Practice expressing your thoughts and feelings assertively, using "I" statements, and learning to say no when necessary.

What are the three barriers of assertiveness?

The barriers to assertiveness include fear of conflict, low self-esteem, and passive communication styles. Overcoming these barriers involves building self-confidence, learning effective communication techniques, and addressing underlying beliefs that hinder assertive behaviour.

What are the core beliefs of assertiveness?

The core beliefs of assertiveness include valuing oneself and others equally, respecting personal rights and boundaries, expressing thoughts and feelings honestly and appropriately, and accepting responsibility for one's actions and choices.

What are the objectives of this Assertiveness Skills Course?

This Assertiveness Skills Training Course aims to explain the difference between Assertive and Aggressive behaviour, to help delegates make a positive first impression, to turn negative thoughts into positive ones, to choose assertive vocabulary, to tailor your body language and tone, to say no assertively and to manage criticism from others.

What are the characteristic features of this Assertiveness Skills Training Course?

This Assertiveness Skills Course covers understanding assertiveness, recognising assertive behaviours, developing effective communication skills, managing conflict, setting boundaries, and building self-confidence.

What is the main goal of this Assertiveness Skills Course?

Assertiveness Skills Training teaches people how to identify and express their needs, wants, and opinions in a way that is respectful of themselves and others. This type of Assertiveness Training is tailored to the specific needs of each delegate, and it can help people overcome challenges in various situations.

Who needs this Assertiveness Skills Training?

Assertiveness Skills Courses are beneficial for individuals across various professions and industries who aim to communicate effectively, express their needs confidently, and navigate interpersonal interactions with clarity and respect.

What are the techniques used in Assertiveness Training Course?

There are a variety of techniques that can be used in this Assertiveness Skills Training. Some of the most common techniques in Assertiveness Skills Course includes role-playing exercises, group discussions, individual exercises, case studies, and more.

What are the career options after completing this Assertiveness Skills Training?

After completing this Assertiveness Skills Certification Course, individuals can pursue careers in leadership roles, conflict resolution, or communication consulting. They may also find opportunities in human resources or coaching to help others develop assertiveness.

What are the topics covered in the Assertiveness Skills Certification?

The topics covered in this Assertiveness Skills Training Certification include the benefits of being assertive, the rules of assertion, presenting and ending conversations effectively, handling difficult people and situations, managing emotions, and more.

What will I learn in this Assertiveness Skills Certification Course?

Delegates will gain insights into the significance of cultivating assertiveness, understanding the appropriate timing and methods for expressing assertiveness, effective communication, handling challenging situations and individuals, and managing emotions in this Assertiveness Skills Training.

Why choose The Knowledge Academy in Jacksonville over others?

The Knowledge Academy in Jacksonville is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Assertiveness Skills Training Certification.

What is the cost/training fees for Assertiveness Skills Training certification in Jacksonville?

The training fees for Assertiveness Skills Training certification in Jacksonville starts from $1295

Which is the best training institute/provider of Assertiveness Skills Training in Jacksonville?

The Knowledge Academy is the Leading global training provider for Assertiveness Skills Training.

What are the best Communication Skills Course courses in Jacksonville?

Please see our Communication Skills Course courses available in Jacksonville

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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