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Communication Skills Training courses

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Effective Communication Training Outline

  • Communication
  • What is a Skilled Communicator?
  • Individual Evaluation
  • Communication Barriers
  • Case Study: New Neighbours
  • Asking the Questions
  • Asking the Good Questions
  • Applying the Answers
  • Probing
  • Listening Skills
  • How do you rate your Listening ability?
  • Active Listening Skills
  • The Communication Funnel
  • Communication Situations
  • One Little Word
  • Body Language
  • What do our bodies say?
  • Gestures
  • Emotions
  • A Personal Action Plan
  • Quick Quiz

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Who should attend this Effective Communication Course?

This course is recommended for anyone who desires improvement of the communication skills of themselves or their employees, in order to enhance efficacy and productivity within the workplace.

Prerequisites

There are no prerequisites for this course.

Effective Communication Training Overview

During this one-day Effective Communication training course, candidates will acquire a comprehensive understanding of the impact of communication on others, and how to improve personal communication skills to a level where information can be conveyed efficiently and effectively. Using communication wisely and efficaciously will mean that it will become easier to attain better results and the outcome of exchanges will be more productive. This course specialises in the use of communication within a business environment. Communicative ability not only involves the capability to convey information, but also to be able to listen to others and receive information. Hence, this training course includes listening based exercises and quizzes to emphasise the importance of listening in effective communication.

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What’s Included in this Effective Communication Course?

On this course, you will be provided with:

  • The Knowledge Academy Effective Communication Manual
  • Experienced Instructor
  • Certificate
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

What will you Gain from this Assertiveness Training Course?

  • Learn and utilise assertive styles for any situation.
  • Develop assertiveness skill to boost your Confidence
  • Understand how others perceive your behaviour.
  • Understand the communication processes necessary to be assertive.
  • Understanding your body language and confidence.

Assertiveness Skills Training Outline

Our Assertive Skills training course conveys a range of information to supply delegates with the best training experience :

Introduction to Assertiveness Skills

  • What does it mean to be assertive?
  • Rules of assertion
  • When to be assertive
  • Being assertive in the workplace

Getting your point across

  • Presenting clear messages
  • Ending conversations
  • Gaining confidence
  • Tools

Dealing with difficulty

  • Handling difficult people and situations
  • The art of saying no
  • Managing conflict
  • Moving forward

Emotional intelligence

  • Managing your emotions
  • Dealing with someone else’s emotions

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Who should attend this Assertiveness Training Course?

This Assertiveness Skills training course is aimed at those who wish to develop their skills to deal with different individuals and difficult situations.

Anyone who wants to learn about Emotional Intelligence, Art of saying 'NO', Conflict Management, and want to be confident in what they say and do can attend this course. 

Assertiveness Skills Training Overview

This 1-day Assertiveness Training course is designed to help candidates explore and gain an understanding of the issues associated with not being assertive, and the benefits of being assertive in a workplace environment.

Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially when put in uncomfortable or difficult situations where it is important to keep calm and be an assertive presence.

What is Assertive Language?

Assertion means standing up for what you want and stating your thoughts clearly and calmly. It means expressing your opinion, which sometimes leads to confrontation. It takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural, easy-going style.

Course Objectives

  • Understand the underlying principles of assertiveness
  • Recognise the different styles of communication
  • Identify specific situations in which we would like to become more assertive
  • To prepare, rehearse, or role play a different, more assertive response
  • Transferring that behaviour into 'real life' situations

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What's Included in this Assertiveness Skills Course?

  • A Comprehensive Assertiveness Training Course Folder.
  • An Assertiveness Skills Action Plan.
  • Full Access to Training Slides and Trainer Notes.
  • Certificate of Attendance.
  • 24/7 Support Before, During & After your Course.

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Negotiation Skills Training Outline

This Negotiation Skills training course covers the following areas:

What is Negotiation?

  • Negotiation and Influencing Skills
  • Factors that Impact Negotiation
  • Stages of Negotiation

Planning

  • Discussion
  • Defining Objectives
  • Achieving Success
  • Coming to an Agreement
  • Executing Action

Utilising Communication and Communicating Effectively

  • The Significance of Listening
  • Being Assertive
  • Tools and Techniques for Negotiation
  • Building Good Relationships
  • Being Confident and Comfortable
  • Collaborating with Others
  • Solving Conflict
  • Handling Difficult Situations and Manipulation Professionally
  • Varying Levels of Negotiation
  • Self-Assessment of Personal Negotiation Style

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Who should attend this Negotiation Training Course?

This training course is appropriate for anyone who wishes to develop their skills as negotiators.

Prerequisites

There are no prerequisites for Negotiation Skills training, hence anyone can participate.

Negotiation Skills Training Overview

Negotiation Skills enhances an individual’s power to influence others via communication, to shape decisions for the purpose of business goals. Negotiating is vital to many sectors, including sales, politics, buying, and insurance. Delegates will learn how to negotiate with confidence, and gain advantage in complex situations. 

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What’s Included in this Negotiation Training Course?

This training course includes:

  • The Knowledge Academy Negotiation Skills Manual
  • Experienced Trainer
  • Certificate
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Public Speaking Training Outline

This training course will explore the following areas:

Introduction to Public Speaking

  • Your current experiences of Public Speaking
  • Facing the Fear of Public Speaking
  • The Who, What and How of Speaking Successfully

Getting Your Point Across ​

  • Presenting clear messages
  • Gaining confidence in what you say
  • Controlling your pace and timing
  • Tools you know you can use

Controlling the Unexpected

  • Handling difficult people and situations
  • Practising the art of audience engagement
  • Moving awkward situations forward

Techniques of a Good Public Speaker

  • Controlling your Body Language
  • Engaging the audience with your tone and timing
  • Adapting to your audience

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Who Should Attend this Public Speaking Training Course?

This course is aimed at anyone who wish to develop their self-confidence and improve their techniques for speaking to large audiences.

This Public Speaking course is ideal for the following careers:

  • Lecturers
  • Public speakers
  • Business People
  • Anyone, working or in, Education
  • Managers
  • Team Leaders

Prerequisites

There are no formal requirements, therefore anyone can attend this Public Speaking training course.

Public Speaking Training Overview

This 1 day Public Speaking Training course will help you to deliver your message clearly and with impact to large audiences. You will learn to manage every aspect of preparing speeches from the initial planning of what you want to deliver based around a key message, keeping your content engaging, to techniques in how to present yourself and interact with your audience when on stage. All of this is aimed at building your confidence to speak in public with personality and getting your point across to the audience.

What is Public Speaking?

Public Speaking is art of communicating a message clearly to a large audience with the purpose of informing, persuading or entertaining. Public Speaking is a task which most people hate the idea of, but it is meant to highlight your knowledge and views on a subject which the audience is interested in. Regardless of the situation, you are speaking in order to engage and entertain the audience so they enjoy it. Public Speaking doesn’t mean just talking at people, it’s how you interact with the audience, your body language, the tone of your voice and how you present yourself and your topic.

Course Objectives

  • Facing the fear of public speaking
  • Demonstrating the different elements of engaging the audience
  • Identifying specific situations in which you need to think on the spot
  • To prepare, rehearse, and role play different Public Speaking Situations

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What's Included in this Public Speaking Course?

  • A Comprehensive Public Speaking Course Folder
  • An Public Speaking Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course

  • Learn how to manage your nerves when delivering a speech or lecture
  • Learn how to speak with confidence to reinforce your message
  • Learn how to build rapport with your audience and engaging with them
  • Learn how to speak easily and feel confident to be responsive to questions and situations outside of your control

 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Course Outline

  • Plan and Manage Call-Centre Resources
  • Establish and Meeting Performance Objectives
  • Understand Call Waiting Standards And Customer Expectations
  • Using "Downtime" and Outgoing Call Management
  • Quality Service and Integrity
  • React to and Plan for Operational Bottlenecks
  • Providing Feedback and Encourage and Reward Commitment
  • Evaluating Call Handling in Terms of Sales and Customer Care Training
  • Provide Effective Support and Develop the Management Skills of Team Leaders, Lead Agents and Supervisors
  • Do’s and Don'ts
  • Review and Questions
  • Action Plans

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Prerequisites

Delegates must have a basic understanding of how calls are done in a call centre and essential terminology of the call centre.

Audience

This course is ideal for:

  • Senior Call Handlers
  • Supervisors
  • Managers
  • Executives
  • Team Leaders
  • Staff Members

Call Centre Management Training ​Course Overview

Managing a call centre successfully is as much of an art as it is a skill. Call centre management is how organisations manage the daily operations of the call centre, including forecasting, scheduling, employee training, reporting and all customer interactions.

During this 1-day Call Centre Management course, delegates will learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. They will learn about quality service and integrity, evaluating call handling in terms of sales and customer care training, plan for operational bottlenecks, review and questions, action plans and more. Call centres are essential for creating healthy and maintaining positive relationships with customers.

This course enables delegates to make the best use of resources available, understand reports and plan for future activity of the call centre.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Communication and Interpersonal Skills​ Course Outline

  • How to Influence Others?
  • Understand Being More Sensitive to Feelings
  • Selling Ideas and Products
  • Relationship between Boss-Subordinate
  • Assessing and Motivating Others
  • Handling Stress and Mental and Physical Health

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Prerequisites

There are no formal prerequisites to attend this course.

Audience

This training is designed for individuals as well as for employees working for the organisation.

Communication and Interpersonal Skills​ Course Overview

Communication refers to exchanging the information by talking, writing, or by using some other means of communicating, whereas interpersonal skills are the qualities and behaviours we show while interacting with other people.

In this 1-day Communication and Interpersonal Skills training, delegates will gain in-depth knowledge of experience ways of expressing themselves more effectively at work. They will learn how to improve their interpersonal skills and how to maintain a relationship with people who are working in other places. Effective communication style and better-understanding will help to resolve conflicts in the working environment. It provides the skills of handling any critical communication situation with confidence. Other topics discussed include:

  • Assessing and motivating others
  • Mental and physical health and handling stress
  • Selling ideas and products
  • Boss-subordinate relationships
  • Influencing others

By attending this training course, delegates will understand the benefits of communication and interpersonal skills, which they can implement in their personal or professional life. They will be able to improve their effective communication, increases engagement, and creates a better relationship with other employees in your organisation.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 646-687-6780 or Inquire.

Package deals

Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.

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What our customers are saying

Frequently asked questions

FAQ's

Our Communication Skills courses are available across the world in thousands of locations.
As our courses are aimed at the introductory level, there are no prerequisites.
No, they are our own courses. We have specially designed our courses to cover skills most valuable to employers.
The Knowledge Academy is the Leading global training provider in the world for Communication Skills Training.
The price for Communication Skills Training certification in the United States starts from $495.

Why we're the go to training provider for you

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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