Office Management Course Overview

Office Manager Masterclass​​ Course Outline

Module 1: Become an Office Manager

  • Introduction
  • Interacting and Influencing
  • Dealing with Rumours and Gossips
  • Office Personalities
  • Getting Support for Your Projects
  • Conflict Resolution

Module 2: Communication Skills at the Workplace

  • Introduction to the Communication
  • Ten Commandments of Positive Relationships   
  • Self-Awareness Affects Your Self-Image 
  • Communication and Barriers
  • Asking Good Questions 
  • Listening Skills  
  • Body Language and Frame of Reference  
  • Johari Windows   
  • Five Approaches to Relationship   
  • Self-Attitude and Persuasion    
  • Assertiveness

Module 3: Organisational Skills

  • Remove the Clutter
  • Scheduling Your Time
  • Tools to Fight Procrastination
  • Discipline is the Key to Stay Organised
  • Paper and Paperless Storage
  • An Organisation in Your Work Area
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation

Module 4: Delegation Skills

  • Introduction
  • Need for Delegation    
  • Steps for Delegation    
  • When, How, and What to Delegate?     
  • Choosing the Right Person      
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback

 

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Who should attend this Office Manager Masterclass?

This Office Manager Masterclass Course is designed for anyone who wants to learn how to become an Office Manager. The following professionals can benefit from attending this course:

  • Office Managers
  • Administrative Managers
  • Operations Managers
  • Team Leaders
  • Executive Assistants
  • Secretaries
  • Project Coordinators

Prerequisites of the Office Manager Masterclass

There are no formal prerequisites for the Office Manager Masterclass. 

Office Manager Masterclass Overview

The Office Manager Masterclass Course introduces a comprehensive approach to modern office management. Office Managers, Personal Assistants (PAs), and Secretaries, along with professionals in various administrative roles, must aim to master this course. As the central hub of organisational operations, effective office management is pivotal to the success of any business.

Proficiency in Office Management is essential as it empowers PAs, Secretaries, and Office Managers to streamline operations, enhance productivity, and ensure seamless communication. This mastery is necessary for those seeking career growth and wishing to excel in their administrative roles. As businesses rely on efficient coordination, individuals pursuing PA and Secretarial Courses will find this Masterclass immensely beneficial.

This intensive 1-day training equips delegates with the latest tools and strategies needed to excel in their roles. This course covers essential topics, from time management and communication skills to effective delegation and crisis management. Delegates will gain practical insights, enhancing their problem-solving abilities and leadership skills. This training ensures that delegates can immediately apply their knowledge, making them invaluable assets to their organisations.

Course Objectives:

  • To develop advanced time management skills
  • To enhance communication and interpersonal skills
  • To master the art of effective delegation
  • To acquire crisis management strategies
  • To understand the latest trends in office technology
  • To strengthen problem-solving and decision-making abilities
  • To foster leadership skills for managing office teams
  • To boost overall efficiency and productivity

Upon completing the Office Manager Masterclass, delegates will have a deepened grasp of contemporary office management techniques and the nuances of leading diverse teams. It will position them to optimise office operations, foster a positive work environment, and drive organisational success through informed decision-making and strategic oversight.

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What’s included in this Office Manager Masterclass?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Manager Masterclass Certificate        
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Office Management Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Office Management Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

What our customers are saying

Office Management Course FAQs

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The training fees for certification in the United States starts from $1295
The Knowledge Academy is the Leading global training provider for .
Please see our courses available in the United States
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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