Course information

Office Manager Masterclass​​ Course Outline

Module 1: Become an Office Manager

  • Introduction
  • Interacting and Influencing
  • Dealing with Rumours and Gossips
  • Office Personalities
  • Getting Support for Your Projects
  • Conflict Resolution

Module 2: Communication Skills at the Workplace

  • Introduction to the Communication
  • Ten Commandments of Positive Relationships   
  • Self-Awareness Affects Your Self-Image 
  • Communication and Barriers
  • Asking Good Questions 
  • Listening Skills  
  • Body Language and Frame of Reference  
  • Johari Windows   
  • Five Approaches to Relationship   
  • Self-Attitude and Persuasion    
  • Assertiveness

Module 3: Organisational Skills

  • Remove the Clutter
  • Scheduling Your Time
  • Tools to Fight Procrastination
  • Discipline is the Key to Stay Organised
  • Paper and Paperless Storage
  • An Organisation in Your Work Area
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation

Module 4: Delegation Skills

  • Introduction
  • Need for Delegation    
  • Steps for Delegation    
  • When, How, and What to Delegate?     
  • Choosing the Right Person      
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback

 

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Who should attend this Office Manager Masterclass?

This Office Manager Masterclass Course is designed for anyone who wants to learn how to become an Office Manager. The following professionals can benefit from attending this course:

  • Office Managers
  • Administrative Managers
  • Operations Managers
  • Team Leaders
  • Executive Assistants
  • Secretaries
  • Project Coordinators

Prerequisites of the Office Manager Masterclass

There are no formal prerequisites for the Office Manager Masterclass. 

Office Manager Masterclass Overview

The Office Manager Masterclass Course introduces a comprehensive approach to modern office management. Office Managers, Personal Assistants (PAs), and Secretaries, along with professionals in various administrative roles, must aim to master this course. As the central hub of organisational operations, effective office management is pivotal to the success of any business.

Proficiency in Office Management is essential as it empowers PAs, Secretaries, and Office Managers to streamline operations, enhance productivity, and ensure seamless communication. This mastery is necessary for those seeking career growth and wishing to excel in their administrative roles. As businesses rely on efficient coordination, individuals pursuing PA and Secretarial Courses will find this Masterclass immensely beneficial.

This intensive 1-day training equips delegates with the latest tools and strategies needed to excel in their roles. This course covers essential topics, from time management and communication skills to effective delegation and crisis management. Delegates will gain practical insights, enhancing their problem-solving abilities and leadership skills. This training ensures that delegates can immediately apply their knowledge, making them invaluable assets to their organisations.

Course Objectives:

  • To develop advanced time management skills
  • To enhance communication and interpersonal skills
  • To master the art of effective delegation
  • To acquire crisis management strategies
  • To understand the latest trends in office technology
  • To strengthen problem-solving and decision-making abilities
  • To foster leadership skills for managing office teams
  • To boost overall efficiency and productivity

Upon completing the Office Manager Masterclass, delegates will have a deepened grasp of contemporary office management techniques and the nuances of leading diverse teams. It will position them to optimise office operations, foster a positive work environment, and drive organisational success through informed decision-making and strategic oversight.

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What’s included in this Office Manager Masterclass?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Manager Masterclass Certificate        
  • Digital Delegate Pack

Why choose us

Our Dallas venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Dallas is a large city in the state of Texas, USA. It is most famous for its oil and cotton industries and its busy railroad lines. The city has population of around 1,300,000 people and is home to a large amount of Fortune 500 companies. In Dallas, there are 337 public schools, almost 90 private schools and 38 colleges. Dallas is the centre of education in the southern central United States. The University of Texas Southwestern Medical School is an exclusive medical school admitting only about 200 students per year. Other universities include Texas Women’s University which is a nursing school located in Parkland Memorial Hospital, and Dallas Baptist University which is a private university that offers Biblical and Christian subjects. It enrols around 5,500 people and provides students with graduate, doctoral and undergraduate degrees. Criswell College is a university started by the First Baptist Church of Dallas in the 1970s, also offering Biblical studies and has around 400 students enrolled currently. Dallas Theological Seminary offers students seminaries in the evangelical faith and boasts an alumni of around 12,000 people. There are a number of universities in the close proximity of Dallas including The University of Dallas in Irving and the El Centro College. El Centro College was established in 1966 and has a student population of around 10,000 students and as is one of the only universities in Dallas which offers fashion design and marketing programs as well as food hospitality programs. The main school district of Dallas is the Dallas Independent School District which enrols over 160,000 students.  The School for the Talented and Gifted in Dallas was voted the best school in the United States numerous times and another Dallas school, the Science and Engineering Magnet has been named number two in the very same list on numerous occasions. There are a high number of private schools in Dallas, including The Hockaday School, Burton Adventist Academy, Parish Episcopal School, The Winston School, Yavneh Academy of Dallas and Dallas Lutheran School.

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Address

15455 Dallas Parkway, Suite 600,

Addison, Texas 75001.

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Office Manager Masterclass | PA And Secretarial Course in Dallas. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Office Manager Masterclass | PA And Secretarial Course in Dallas, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Office Manager Masterclass | PA And Secretarial Course in Dallas FAQs

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The training fees for certification in Dallas starts from $1295
The Knowledge Academy is the Leading global training provider for .
Please see our courses available in Dallas
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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