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Online Instructor-led (1 days)
Online Self-paced (8 hours)
This one-day intensive masterclass shall cover a range of topics within Salesforce and shall focus on the most important and necessary aspects. The modules covered are as follows:
Security and Authorization, and Authentication
Working with Salesforce Data
Force.com REST APIs
Force.com Bulk API
Force.com Streaming API
Data Loader in Architecture
Apex, Data Loader and Integrations
Declarative Integration Features
Visualforce, Portals, Sites, Site.com, and Ideas Integration
Integrating with Force.com is ideal for independent software vendors (ISVs), customer developers, and system integrators wanting to learn how to design and build integrations with Force.com cloud platform applications.
There are no firm prerequisites for this course; however, we do recommend that participants be familiar with the Force.com platform and proficient in an object-oriented programming language such as Java or C#.
Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud. This world leader in customer service solutions is all cloud based meaning that expensive hardware and software set up is redundant.
This one day course is precise and eliminates the unnecessary jargon that often accompanies longer, drawn out courses. Salesforce Masterclass shall equip delegates with the key components of the Salesforce products so that delegates are able to utilise the learnt skills immediately and effectively incorporate them into their enterprises.
This training course includes the following:
Learning the Basics
Sales and Marketing
Master Data for Sales and Purchase Processes
Process Sales and Purchases
This course is for those who are working in specific roles that require Microsoft Dynamics CRM and are responsible for using this tool. Job roles include:
Before starting this course it is recommended that delegates have a general understanding of Microsoft Windows, Microsoft Office, and Customer Relationship Management solution processes and practices.
Attendance at this Microsoft Dynamics CRM Masterclass will give delegates a complete overview of this Customer Relationship Management (CRM) software package. It is designed to help those working in Sales, Marketing, and Financial Service sectors to easily manage and maintain customer relationships, track sales, and deliver significant, serviceable data. Explore basic functionalities, including generating reports and using analytics; sorting, searching, and filtering information; and setting up master data for sales and purchase processes. By enhancing understanding of using this integrated CRM solution, delegates will be capable of enhancing business intelligence, identifying growth opportunities, and increasing profitability. This course covers all versions of Microsoft Dynamics CRM and helps delegates realise how they can improve customer satisfaction through the automation of business processes.
We provide you with:
The Oracle CRM Masterclass course has been designed to help delegates learn the fundamental concepts of the application and how to implement it to a business. Delegates will also learn the role of the administrator and how to setup tasks and templates.
The subjects that are taught during this Oracle course include:
This Oracle training course has been intended for:
There are no prerequisites for the Oracle CRM Masterclass course.
Oracle CRM (customer relationship management) is a variety of applications that show you vital information within a business. This information could be driven sales, revenue, marketing and other important sources of data. The Oracle CRM has been created on an open based architecture to improve data quality and business processes which allows you to share this information with other employees.
By using this tool to measure campaigns, you will be able to distribute this information to small teams in remote locations. There are over 50 Oracle CRM specific tools to use so that you can collect and present accurate information.
This course covers the following topics:
The course is aimed at any users of Dynamics AX looking to improve their understanding of the main Dynamics modules.
As this course is aimed at everybody, there are no prerequisites.
This 1-day masterclass in Microsoft Dynamics AX provides a comprehensive understanding of how to use this complete enterprise resource planning solution. Starting from the basics, the course focuses on the knowledge needed to use Dynamics AX, including how to effectively navigate the interface, finding and sorting data, and typical tasks that may be carried out during day to day usage of the program.
This course is customisable according to the version of Dynamics AX for which you require training.
At The Knowledge Academy, we include the following with this course:
Module 1. Introduction to Hubspot CRM
Module 2. Create Contacts, Companies and Deals
Module 3. Track and Report
HubSpot is a powerful CRM that is designed to work seamlessly with the HubSpot sales, customer service, and marketing tools. It can help you sell better, market better, and gain more powerful insights from customer interactions.
This 1-day HubSpot CRM training provides the delegates with the sales tools and strategy to help your sales team focus on the best prospects in your funnel, dives into the basics of using HubSpot CRM, and examines how to streamline the sales process with the management and automation tools.
Also, in this course, delegates will gain understanding of connecting HubSpot CRM to your email, create new contacts and deals, and use the full-featured dashboards and reports to understand the performance of your pipeline.
Module 1: Introduction to Salesforce CRM
Module 2: What is Programming Language
Module 3: Data Types and Operators in Apex
Module 4: Decision Control Statements If-else Statements in Apex
Module 5: Switch Statement in Apex
Module 6: Loops in Apex
Module 7: Object Oriented Concepts in Apex
In this Salesforce Apex Programming Language course, there are no formal prerequisites.
Anyone can attend this Salesforce Apex Programming Language course.
Apex is a proprietary and most powerful object-oriented programming language which is developed by Salesforce.com. It is used to execute flow and transaction control statements on the Force.com platform server in conjunction with calls to the application program interface. During this 2-day Salesforce Apex Programming Language training delegates will understand the fundamentals of Apex language and how to build software as service (SaaS) applications on Salesforce.com. This training will cover both basic and advance concepts:
Throughout this course, delegates will also understand the Apex language such as Java and work as database stored techniques, which allows developers to add business logic to system events with button clicks and visualforce pages.
Module 1: Introduction to Salesforce
Module 2: Data Modelling and Management
Module 3: Security
Module 4: Social
Module 5: User Interface
Module 6: Reporting
Module 7: Mobile
Module 8: App Development
In this Salesforce Platform App builder course, there are no formal prerequisites.
This Salesforce Platform App builder course is ideal for anyone who wants to gain knowledge about how to build the app on Salesforce Platform.
Salesforce Platform is an enterprise platform which specialises in customer relationship management (CRM). SP is used for cloud technology to enhanced connection with the partners and potential customers. During this 2-days Salesforce Platform app builder training delegates will learn how to build a custom homepage for lighting experience with cover both basic and advanced concepts:
Throughout this training, delegates will also learn about how to design, build, and implement custom applications with the help of using declarative customisation capabilities of the Force.com platform.
Module 1 - Navigating Salesforce
Module 2 - Managing Leads
Module 3 - Working with Contacts & Accounts
Module 4 - Tracking Opportunities (Pipeline Management)
Module 5 - Managing Campaigns
Module 6 - Working with Cases
Module 7 - Collaborating with Chatter
Module 8 - Reports & Dashboards
In this Salesforce Lightning Masterclass, there are no formal prerequisites.
This Salesforce Lightning Masterclass is ideal for anyone who wants to gain more knowledge about Salesforce Lightning.
Salesforce Lightning is an advanced feature of Salesforce. It is a component-based framework for app development which is used to improve the virtual interface of Salesforce apps in mobiles, smartphones, laptops, and desktops from anywhere in the world. During this 2-day Salesforce Lightning Masterclass delegates will understand, how to develop custom applications running in Lightning experiences. This training will cover both basic and advanced concepts such as:
Throughout this training, delegates will also understand the how to customise the record page and home page of salesforce Lightning. This training will be taught by our industry experienced instructor who is friendly and highly knowledgeable in Salesforce Lightning.
Module 1. Introduction to SalesForce Service Cloud
Module 2. SalesForce Objects
Module 3. Data Security
Module 4. Process Builder
Module 5. Visualforce
There are no formal prerequisites to attend this course.
This course is designed for those who want to learn about Salesforce.
The service Cloud part of SalesForce platform provides support and assistance to the customers. This helps to retain the customers, and enhances their satisfaction and trust. The important thing to note is that it facilitates faster service as compared to traditional methods, giving attention to each customer’s needs individually and taking a proactive approach towards the issues of the customer. Consequently, it enhances the experience of the customers and hence loyalty which in turn creates a good influence on sales.
This 1-day SalesForce Service Cloud training course is delivered by our industry experienced instructors who provide the knowledge from basic to advance of Service Cloud. By attending this course, delegates will gain understanding of Architecture and Environment of the Service cloud, SalesForce Objects, data security and process builder.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell