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One of our training experts will be in touch shortly to go overy your training requirements.

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One of our training experts will be in touch shortly to go over your training requirements.

Course Information

Course Outline

Module one. Introduction to Salesforce Service Cloud

  • Overview
  • Architecture
  • Environment
  • Sales Cloud
  • Service Cloud


Module two. Salesforce Objects

  • Standard Objectives
  • Custom objects
  • Schema Buider

Module three. Data Security

  • Create a Role Hierarchy
  • Define Sharing Rules
  • Control Access Records
  • Control Access Fields
  • Control Access Objects

Module four. Process Builder

  • Automating Business Processes
  • Importing and Exporting Data
  • Reports and Dashboards
  • Using Formula Fields

Module five. Visualforce

  • Visualforce Pages
  • Variables and Formulas
  • Standard Controllers
  • Records, Fields, and Tables
  • List Controllers
  • Using Forms

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There are no formal prerequisites to attend this course. 


This course is designed for those who want to learn about Salesforce.

Salesforce Service Cloud Training​ Course Overview

The service Cloud part of Salesforce platform provides support and assistance to the customers. This helps to retain the customers and enhances their satisfaction and trust. The important thing to note is that it facilitates faster service as compared to traditional methods, giving attention to each customer’s needs individually and taking a proactive approach towards the issues of the customer. Consequently, it enhances the experience of the customers and hence loyalty which in turn creates a good influence on sales.

This 1-day Salesforce Service Cloud training course is delivered by our industry experienced instructors who provide the knowledge from basic to advance of Service Cloud. By attending this course, delegates will gain understanding of Architecture and Environment of the Service cloud, Salesforce Objects, data security and process builder.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

SalesForce Service Cloud Training FAQs


Please arrive at the venue at 8:45am.
There are no formal prerequisites to attend this course.
This course is designed for those who want to learn about Salesforce CRM.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for SalesForce Service Cloud Training certification in Philippines starts from $1495
The Knowledge Academy is the Leading global training provider in the world for SalesForce Service Cloud Training.
Please see our CRM Training courses available in Philippines

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +44 1344 203999 and speak to our training experts, we should be able to help you with your requirements.