Course information

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Module 1: Digital Service Principles (DSPs)

  • What are Digital Services?
  • Core Principles
    • Research and Understand Your Users
    • Create a Multidisciplinary Team
    • Make Use of Agile Methods
    • Iterate and Evaluate Frequently
    • Be Aware of Security and Privacy Protocols
    • Establish Service Code as Being Open Source
    • Utilise Open Standards and Common Platforms
    • Test the End-To-End Experience of the Service
    • Plan for Service Disruptions and Ensure That Users Succeed First Time
    • Make the User Experience Consistent Across Brand and Encourage to Use DS
    • Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

  • Waterfall Product Development
  • Agile Development
  • Agile Manifesto
  • Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

  • Digital Roles
    • Positions in Digital Service Development
    • Service Owner and Product Manager
    • Technical Architect and Service Engineers
    • Delivery Manager
    • Business Analyst and Business Change Lead
    • Solution Tester
    • User Researcher
    • Accessibility Lead
    • Content and Interaction Designers
    • Types of Team
  • Cross-Functional Teams

Module 4: Digital Service Lifecycle

  • Introduction to Digital Service Lifecycle
  • Discovery
  • Alpha
    • Inception
    • Iteration
    • Conclusion
  • Beta
    • Private Beta and Public Beta
  • Service Management
    • Transitioning to a Live Service

Module 5: Digital User Experience

  • User Stories
    • Epics
    • Decomposing
    • User Experience
  • Analogue User Experience

Module 6: Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management and Cycle
  • Segmenting and Prioritising Stakeholders
  • Stakeholder Engagement
  • Benefits of Stakeholder Engagement
  • Designing a Stakeholder Engagement Plan
  • Principles for Successful Stakeholder Engagement
  • Influence Stakeholders
  • Stakeholder Management
  • KPIs
  • Communication Skills

Module 7: Digital Project Closure

  • Finalise Digital Sign Off
  • Reasons for Closure Could
    • Service No Longer Meets User Needs
    • Service is Outdated or Replaced
    • User Need No Longer Exists
    • Organisation Wishes to Move in a New Direction

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Who should attend this CDSPM (Certified Digital Services Project Manager) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course is designed to provide delegates with the specialised skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This training is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

  • Digital Project Managers
  • IT Project Managers and Leaders
  • Digital Transformation Managers
  • Software Development Managers
  • UX/UI Design Leads
  • E-commerce Managers
  • Technology Consultants

Prerequisites of the CDSPM (Certified Digital Services Project Manager) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

CDSPM (Certified Digital Services Project Manager) Course Overview

This Certified Digital Services Project Manager Course is designed to help you delve into the crux of project management when considering digital services. How to manage projects in this very domain is more than relevant knowledge; it is indeed key. This valuable course adds further value to professionals, making them more efficient at their workplace.

Excellence in Digital Services is critically important because it helps fill the technology gap for effectively delivering projects. IT professionals, software development professionals, or any person dealing with marketing and digital transformation should be exceptional at this. This world is going digital daily, and soon, one who knows how to do digital service projects will be in demand.

The Knowledge Academy's intensive two-day training is intended to ensure that the knowledge and insights delivered to the delegates are sufficient for them to make a killing as Digital Services Project Managers. This course will combine lectures, case studies, and practical exercises to give the delegates a complete knowledge of the details involved in managing digital service projects.

Course Objectives

  • To understand the fundamentals of Digital Services Project Manager
  • To learn to adapt traditional techniques to the digital realm
  • To gain proficiency in using digital tools for project planning and execution
  • To explore best practices for stakeholder communication in digital projects
  • To master risk assessment and mitigation strategies in digital services
  • To learn Agile Project Management principles tailored to digital services

This course will definitely empower the delegates with the know-how and skills of how to lead effective digital service projects. This is bound to place the delegates at a more competitive edge in the job market and increase the opportunities available for career advancement. They will be well placed to meet the demands in this field when they start practicing.

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What’s included in this Certified Digital Services Project Manager (CDSPM) Training Course?

  • Certified Digital Services Project Manager Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Digital Services Project Manager (CDSPM) Certificate
  • Digital Delegate Pack 

Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Montreal venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Montreal is the largest city in the province of Quebec and is the 9th largest city in the whole of the continent of North America. The city is named after the hill in the heart on the city called Mount Royal. It has and estimated population of roughly 1.65 million people. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Montreal and find that picking a secondary school is a fraught decision involving school zones and ratings. Royal West Academy is one of the most prestigious schools in Montreal. It is a public Anglophone secondary school that performs excellently academically. Royal West Academy is part of the English Montreal School Board. The schools mission is to provide a structured environment for those who are committed to academic study. They offer top computer training courses and have an appreciation for the arts, social issues and community responsibilities. To enter this school students must pass an entrance exam due to the limit places that are available. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Montreal has the highest concentration of post-secondary students of all major cities in North America. There are 4 universities, seven degree awarding institutions and 12 CEGEPS (publicly funded pre‑university college in the province of Quebec) in a 5 mile radius. The University of Montreal is the second largest research university in the country. It is ranked 115th in the world and is the 5th highest ranked Canadian university in the world rankings. The university is affiliated with two other higher education institutions in the area; the École Polytechnique de Montréal (School of Engineering) and HEC Montréal (School of Business). The school of business is widely regarded as being one of the best business schools in Canada. The University of Montreal is a Francophone institute which means the lessons are taught predominantly in French.

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Address

Regus,
2001 University Street, Suite 1700
Montreal
Quebec
H3A 2A6

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Project Management Courses | Certified Digital Services Project Manager Training in Montreal. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Project Management Courses | Certified Digital Services Project Manager Training in Montreal, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Project Management Courses | Certified Digital Services Project Manager Training in Montreal FAQs

It is a process of forming, monitoring, and maintaining constructive relationships with those who have an interest in the project or will be affected by its outputs/deliverables.
Following are the various benefits of stakeholder engagement: Brand enhancement, Risk management, Strategic opportunities, Building trust, Increased investment, Partnerships, Improve productivity.
Following are the stages of project management: Conception and initiation, Planning, Execution, Performance and monitoring, Project close.
Certified Digital Services Project Managercourse is 2 days.
 There are the principles of digital project manager: Research and understand your users, Create a multidisciplinary team, Make use of agile methods, Iterate and evaluate frequently, Be aware of security and privacy protocols, Establish a service code as being open source.
The training fees for CDSPM (Certified Digital Services Project Manager) Course certification in Montreal starts from CAD2995
The Knowledge Academy is the Leading global training provider for CDSPM (Certified Digital Services Project Manager) Course.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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