CDSPM (Certified Digital Services Project Manager) Course Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Module 1: Digital Service Principles (DSPs)

  • What are Digital Services?
  • Core Principles
    • Research and Understand Your Users
    • Create a Multidisciplinary Team
    • Make Use of Agile Methods
    • Iterate and Evaluate Frequently
    • Be Aware of Security and Privacy Protocols
    • Establish Service Code as Being Open Source
    • Utilise Open Standards and Common Platforms
    • Test the End-To-End Experience of the Service
    • Plan for Service Disruptions and Ensure That Users Succeed First Time
    • Make the User Experience Consistent Across Brand and Encourage to Use DS
    • Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

  • Waterfall Product Development
  • Agile Development
  • Agile Manifesto
  • Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

  • Digital Roles
    • Positions in Digital Service Development
    • Service Owner and Product Manager
    • Technical Architect and Service Engineers
    • Delivery Manager
    • Business Analyst and Business Change Lead
    • Solution Tester
    • User Researcher
    • Accessibility Lead
    • Content and Interaction Designers
    • Types of Teams
  • Cross-Functional Teams

Module 4: Digital Service Lifecycle

  • Introduction to Digital Service Lifecycle
  • Discovery
  • Alpha
    • Inception
    • Iteration
    • Conclusion
  • Beta
    • Private Beta and Public Beta
  • Service Management
    • Transitioning to a Live Service

Module 5: Digital User Experience

  • User Stories
    • Epics
    • Decomposing
    • User Experience
  • Analogue User Experience

Module 6: Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management and Cycle
  • Segmenting and Prioritising Stakeholders
  • Stakeholder Engagement
  • Benefits of Stakeholder Engagement
  • Designing a Stakeholder Engagement Plan
  • Principles for Successful Stakeholder Engagement
  • Influence Stakeholders
  • Stakeholder Management
  • KPIs
  • Communication Skills

Module 7: Digital Project Closure

  • Finalise Digital Sign Off
  • Reasons for Closure Could
    • Service No Longer Meets User Needs
    • Service is Outdated or Replaced
    • User Need No Longer Exists
    • Organisation Wishes to Move in a New Direction
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Who should attend this CDSPM (Certified Digital Services Project Manager) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course is designed to provide delegates with the specialised skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This Project Management Courses is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

  • Digital Project Managers
  • IT Project Managers and Leaders
  • Digital Transformation Managers
  • Software Development Managers
  • UX/UI Design Leads
  • E-commerce Managers
  • Technology Consultants

Prerequisites of the CDSPM (Certified Digital Services Project Manager) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

CDSPM (Certified Digital Services Project Manager) Course Overview

This Certified Digital Services Project Manager Course is designed to help you delve into the crux of project management when considering digital services. How to manage projects in this very domain is more than relevant knowledge; it is indeed key. This valuable course adds further value to professionals, making them more efficient at their workplace.

Excellence in Digital Services is critically important because it helps fill the technology gap for effectively delivering projects. IT professionals, software development professionals, or any person dealing with marketing and digital transformation should be exceptional at this. This world is going digital daily, and soon, one who knows how to do digital service projects will be in demand.

The Knowledge Academy's intensive 2-day Project Management Courses is intended to ensure that the knowledge and insights delivered to the delegates are sufficient for them to make a killing as Digital Services Project Managers. This Project Management Courses will combine lectures, case studies, and practical exercises to give the delegates a complete knowledge of the details involved in managing digital service projects.

Course Objectives

  • To understand the fundamentals of Digital Services Project Manager
  • To learn to adapt traditional techniques to the digital realm
  • To gain proficiency in using digital tools for project planning and execution
  • To explore best practices for stakeholder communication in digital projects
  • To master risk assessment and mitigation strategies in digital services
  • To learn Agile Project Management principles tailored to digital services

This Project Management Training will definitely empower the delegates with the know-how and skills of how to lead effective digital service projects. This is bound to place the delegates at a more competitive edge in the job market and increase the opportunities available for career advancement. They will be well placed to meet the demands in this field when they start practicing.

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What’s included in this CDSPM (Certified Digital Services Project Manager) Course?

  • Certified Digital Services Project Manager Examination
  • World-Class Training Sessions from Experienced Instructors
  • CDSPM (Certified Digital Services Project Manager) Certificate
  • Digital Delegates Pack
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Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book
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Train Your Workforce

Looking for CDSPM (Certified Digital Services Project Manager) Course in-house or onsite training in Halifax? We specialise in corporate group training and bulk bookings for organisations of all sizes in Halifax. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Halifax venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Halifax (otherwise known as the ‘Halifax Regional Municipality’) is the capital of Nova Scotia in Canada. Halifax has a population of around 410,000 people, most of which are based in the urban area of Halifax Harbour. The Halifax Regional Municipality consists of the former locations of Halifax, Dartmouth, Bedford, and the Municipality of Halifax County. This merge was completed in 1996. Halifax is a strong economic power and deals with business from across the globe, handling agriculture, mining, forestry and gas sectors for government services and private sector companies. It has been ranked the fourth best place to live in Canada. There is a high level of public schools located in Halifax, around 140 and are administered by the Halifax Regional School Board mostly, but a few by the Counseil scolaire acadien provincial. There are also six private schools which operate independently. There are a number of universities including Dalhousie University, Saint Mary’s University and the Atlantic School of Theology. Because of the number of universities and colleges, and their highness in quality, Halifax is seen a hub of youth culture.

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Ways to take CDSPM (Certified Digital Services Project Manager) Course in Halifax

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led CDSPM (Certified Digital Services Project Manager) Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access CDSPM (Certified Digital Services Project Manager) Course in Halifax delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master CDSPM (Certified Digital Services Project Manager) Course with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from CDSPM (Certified Digital Services Project Manager) Course industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn CDSPM (Certified Digital Services Project Manager) Course through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access CDSPM (Certified Digital Services Project Manager) Course resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access CDSPM (Certified Digital Services Project Manager) Course in Halifax from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective CDSPM (Certified Digital Services Project Manager) Course that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Package deals for CDSPM (Certified Digital Services Project Manager) Course in Halifax

Our training experts have compiled a range of course packages on a variety of categories in CDSPM (Certified Digital Services Project Manager) Course, to boost your career. The packages consist of the best possible qualifications with CDSPM (Certified Digital Services Project Manager) Course, and allows you to purchase multiple courses at a discounted rate.

Project Management Courses | Certified Digital Services Project Manager Training in Halifax FAQs

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What is the cost/training fees for in Halifax?

The training fees for in Halifax starts from CAD3995

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