Course information

Building Business Relationships Course Outline

Module 1: What is Building Business Relationships?

  • What Defines a Good Relationship?
  • What do Clients Want?   

Module 2: Behaviours Cycle

  • Emotional Intelligence in the Workplace 
  • Importance of Emotional Intelligence

Module 3: Meeting Relationship Expectations

  • What are the Expectations?
  • How to Meet Client Expectations?

Module 4: Stakeholder Management

  • How to Engage with Stakeholders?
  • Understanding What Stakeholders Want?
  • How to Meet Stakeholder Expectations?

Module 5: Communication Vehicles

  • Importance of Communication
  • Effective Communications Methods

Module 6: Influencing Relationships with Integrity

  • Integrity and Its Importance
  • Building a Relationship on Integrity

Module 7: NLP and Body Language

  • What is NLP?
  • Body Language for Effective Communication
  • Correct Body Language for an Effective Relationship

Module 8: Self-Assessment of Personal Style 

  • Continual Self-Assessment

Module 9: Working with Different Points of View

  • Understanding that Different People have Different View
  • How to Overcome this Factor to Create a Good Business Relationship?

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Who should attend this Building Business Relationships Course?

The Building Business Relationships Management Training Course is one of the Personal Development Courses, designed for professionals across various industries who are willing to enhance their interpersonal skills and develop strong and productive business relationships. This course will help the following professionals:

  • Sales Professionals
  • Business Development Professionals
  • Account Managers
  • Client Relationship Managers
  • Team Leaders and Managers
  • Customer Service Representatives
  • Project Managers
  • Entrepreneurs
  • Business Owners

Prerequisites for the Building Business Relationships Management Training Course

There are no formal prerequisites to attend this Building Business Relationships Management Training Course.      


Business Relationship Management Training Course Overview

 Business Relationship Management Training is a crucial skill in the corporate world, central to establishing and maintaining successful professional connections. This is one of the Personal Development Courses that addresses the strategies and techniques required to create, develop, and nurture effective business relationships. In today’s interconnected business landscape, these skills are essential for mutual growth and success.

Professionals in sales, marketing, customer service, and business development particularly need to master this skill. Strong business relationships enhance client retention, facilitate networking, and contribute to overall business growth. These skills are also valuable for leaders and managers who need to foster positive relationships within their teams.

The Knowledge Academy's 1-day Business Relationship Management Training Course is tailored to provide insights into the dynamics of professional relationships. This Personal Development Training includes effective communication strategies, understanding client needs, and building trust, all aimed at enhancing business relationships.

Course Objectives:

  • To understand the key components of successful business relationships
  • To develop communication skills for effective networking
  • To learn strategies for building trust with clients and partners
  • To enhance the ability to understand and meet client needs
  • To cultivate long-term relationships for business growth
  • To practice relationship-building in various business scenarios

After completing this Business Relationship Management Certification Course, delegates will be better equipped to build and maintain strong business relationships. They will leave with practical skills that will help them in networking, client retention, and professional collaboration, leading to enhanced business opportunities and success.

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What’s included in this Building Business Relationships Management Training Course?

  • World-class Training Sessions from Experienced Instructors   
  • Building Business Management Training Certificate            
  • Digital Delegate Pack 

Why choose us

Our Ghent venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ghent is the capital of the East Flanders Province and is the largest city in the East Flanders Province. Starting off as a settlement, Ghent has become one of the largest and richest cities in Northern Europe. Ghent has around 250,000 people living there. Ghent is the home to Ghent University which was established in 1817 by King William 1 of the Netherlands. Ghent University is a research university, which became the first Dutch speaking University in 1930. Ghent University is one of the largest Flemish Universities, housing over 41,000 students. Ghent is ranked among some of the best Universities in the world. Ghent produced many notable alumni such as Marguerite Legot, who was the first Belgian woman to serve as a government minister and Guy Verhofstadt, a former Prime Minister of Belgium. 

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Gordunakaai 59, 9000 



T: +32 35001305

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Building Business Relationships Training in Ghent. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Personal Development Training | Building Business Relationships Training in Ghent, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Personal Development Training | Building Business Relationships Training in Ghent. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Personal Development Training | Building Business Relationships Training in Ghent sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Personal Development Training | Building Business Relationships Training in Ghent FAQs

Business Relationship Management (BRM) is a strategic approach to understanding, defining, and supporting inter-business activities related to business networking. BRM enhances communication between a company and its partners or clients, aiming to improve relationships, align objectives, and achieve mutual success.
Business Relationship Management (BRM) is vital because it fosters collaboration between IT and business departments, aligning technology projects with business goals. This synergy enhances efficiency, improves service delivery, and ensures that technological investments directly support strategic objectives, maximising value and competitive advantage.
The Business Relationship Management Certification Course offers key benefits: it enhances strategic business partnership skills, improves relationship management with stakeholders, boosts understanding of business value creation, fosters alignment between business needs and IT services, and develops competencies in influencing and persuasion, leading to increased organisational efficiency and better alignment of business goals.
This course includes world-class training sessions from experienced instructors, a Business Relationship Management Certificate, and a digital delegate pack.
The duration of the Business Relationship Management Certification Course is 1-day.
Yes, the delegates will receive a certificate after completing this Business Relationship Management Certification Course.
After completing a Business Relationship Management Certification Course, job opportunities include roles like Business Relationship Manager, Account Manager, Client Services Manager, Business Analyst, and Customer Success Manager.
There are no prerequisites for attending on this Business Relationship Management Training Course.
In this Business Relationship Management Certification Course, you will learn essential components of building relations helping you to reduce marketing effort, get a successful outcome, create network opportunities, effective communication, and build strong business relationships.
The training fees for Building Business Relationships certification in Ghent starts from €1195
The Knowledge Academy is the Leading global training provider for Building Business Relationships.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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