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ISO 9001 Training

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

ISO 9001 Lead Auditor Exam

ISO 9001 Lead Auditor Course Outline

Module 1: Definition and Fundamentals

  • International Organisation for Standardisation (ISO)
  • Introduction to ISO 9001
  • Basic Terminology of Quality Management System (QMS)
  • Principles of Quality Management System (QMS)
  • ISO 9001 Family of Standards and Versions
  • ISO 19011:2018
  • Fundamentals of ISO 9001:2015

Module 2: Structure

  • ISO 9001:2015 and Its Clauses        
  • Requirements of ISO 9001:2015 and Its Clauses
  • Process Approach
  • PDCA Cycle
  • Layout Standards that Follow the PDCA
  • Scope and Limitations
  • Limitations of ISO 9001
  • Benefits of ISO 9001

Module 3: Internal Audit Structure

  • Auditing Types, Procedures, and Planning
  • Auditing Techniques
  • Phases of an Audit
  • Assessment of Audit Reports and Documents

Module 4: Internal Auditor

  • Roles
  • Responsibilities
  • Leadership Skills

Module 5: Audit Programme

  • Audit Programme Overview
  • Process Audit Checklist

Module 6: Audit Report

  • Audit Reports Overview
  • Audit Findings
  • Follow-Ups

Module 7: Procedures

  • Procedures in Reference to the 9001:2015
  • Scope of QMS
  • Objectives of a QMS
  • Policies of a QMS

Module 8: Methods to Operate a QMS Efficiently

  • Challenges Faced During Implementation
  • Methods to Operate a QMS Efficiently
  • Implementation Process

Module 9: Risk Management

  • Risk and Opportunity
  • Risk-Based Thinking
  • Conducting Risk Assessments
  • Risk Assessment Methodology
  • Risk Assessment Implementation
  • Risk Register

Module 10: Roles and Responsibilities of a Lead Implementer and Quality Team

  • Roles and Responsibilities of a Lead Implementer and Quality Team
  • How to Maintain QMS Structure?
  • Corrective Actions
  • Records
  • Sequential Operation Process
  • Measurement and Monitoring of Processes
  • Controlling of Errors

Module 11: Lead Auditor Training

  • Roles and Responsibilities of a Lead Auditor
  • Team Selection and Planning
  • Lead Auditor Requirements, Scope, and Procedures
  • Design and Development
  • Tips for Lead Auditors
  • Report Preparation, Findings, Reconciliation, and Conclusions

Module 12: Audit Activities and Techniques

  • Opening Meeting
  • Daily Discussion Meetings
  • Closing Meeting
  • Presentation of Reports
  • Non-Conformance Report
  • Tools and Techniques

Module 13: Methods of Collecting Information

  • Visual Observation
  • Examination of Records
  • Employee Interviews

Module 14: Certification

  • Certification Process for Organisations
  • Selecting an ISO 9001 Registrar
  • Steps to Certification
  • Prepare for the Certification Audits
  • Stage 1 Audit
  • Stage 2 Audit
  • Re-Certification Audit

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Who should attend this ISO 9001 Training Course?

The course is aimed at anybody who will be leading audits or managing audit teams internally or externally. This includes:

  • Auditors who wish to conduct first, second and third party auditing
  • Quality managers and top-level management
  • ISO 9001 consultants

Prerequisites

There are no formal prerequisites for attending this ISO 9001 Lead Auditor Training course.

 

ISO 9001 Lead Auditor Course Overview

ISO 9001 is the international standard that specifies quality management system requirements. This standard is based on the numerous quality management principles that consist of motivation and top management implications, a strong customer focus, a process approach, and continual improvement. The ISO lead auditor is responsible for managing a team of internal auditors and closing an audit meeting. This training helps aspiring ISO 9001 professionals master the art of successfully designing, maintaining, and improving quality management systems. Individuals with these management skills can manage large-scale enterprise quality management project audits and command the highest salaries in the industry.

In this 5-day ISO 9001 Lead Auditor Training course, delegates will gain comprehensive knowledge of the ISO quality management standard for organisations. During this training, delegates will learn about the role of a lead auditor, including best practices for auditing and skills for carrying out an ISO 9001 audit. They will also learn how to determine the effectiveness of a company’s quality management system and take the lead in determining auditing processes. Our highly skilled instructor with years of teaching experience will conduct this course and make delegates highly skilled in quality management.

Course Objectives

  • To rectify errors that improve production and business processes
  • To come in touch with the successful implementation of ISO 9001
  • To know about the requirements of ISO 9001:2015 and its clauses
  • To get familiar with the principles of quality management systems
  • To gain an understanding of process approaches and implementations
  • To attain knowledge of the assessment of audit reports and documents

At the end of this training course, delegates will be able to take on and carry out the responsibilities of an auditor as a team member or lead auditor. They will be able to maintain the QMS documentation hierarchy for identifying changes and controlling documents that come from outside of an organisation.

Show moredown

What's included in this ISO 9001 Training Course?

This ISO 9001 course includes the following:

  • The ISO 9001 Lead Auditor Examination
  • The Knowledge Academy's ISO 9001 Lead Auditor Manual 
  • Certificate
  • Experienced Instructor 

 

Show moredown

ISO 9001 Lead Auditor Exam

The course includes an examination which will solidify your understanding of leading ISO 9001 audits and allow you to demonstrate your knowledge. The exam follows this format:

  • Multiple choice questions
  • Duration of 40 minutes
  • 50% pass mark
  • Closed book

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 9001 Foundation Exam

ISO 9001 Foundation Course Outline

The course consists of three modules, each focusing on a different aspect of ISO 9001.

Module 1: Definition and Fundamentals

  • International Organisation for Standardisation (ISO)
  • Introduction to ISO 9001
  • Basic Terminology of Quality Management System (QMS)
  • Principles of Quality Management System (QMS)
  • ISO 9001 Family of Standards and Versions
  • ISO 19011:2018
  • Fundamentals of ISO 9001:2015

Module 2: Structure

  • ISO 9001:2015 and its Clauses         
  • Requirements of ISO 9001:2015 and its Clauses
  • Process Approach
  • PDCA Cycle
  • Layout Standards that Follow the PDCA
  • Scope and Limitations
  • Limitations of ISO 9001
  • Benefits of ISO 9001

Show moredown

Who should attend this ISO 9001 Training Course?

This course is suitable for anybody requiring a basic understanding of ISO 9001 and how it helps to improve quality standards. Suggested job roles include:

  • Quality managers
  • Other managers
  • Supervisors

Prerequisites

There are no formal prerequisites to attend this ISO 9001 Foundation Training course.

Audience

This course is suitable for anybody who wants to learn about the fundamentals of ISO 9001 and how it helps improve quality standards

ISO 9001 Foundation Course Overview

ISO 9001 is the international standard and is recognised as a Quality Management System (QMS) that is designed to benefit organisations of any size. A Quality Management System (QMS) is a collection of policies, methods, and processes required to consistently provide services and products that meet customers' requirements. This training will assist individuals in using the Quality Management System (QMS) for integrating various internal processes and aims to provide a process-based approach to project execution. Additionally, this training course will assist businesses and organisations in becoming more efficient and improving customer satisfaction. Gaining skills in this training course can help one achieve rapid and significant professional growth and expand career opportunities in this field.

This 1-day ISO 9001 Foundation Training course is designed to provide delegates with in-depth knowledge about the benefits of the ISO 9001 Quality Management System (QMS) standard. They will learn about the requirements of ISO 9001:2015 and the clauses required to implement a QMS successfully. They will also acknowledge how international auditing standards govern audit management systems' guidelines. Our highly skilled instructor with years of teaching experience will conduct this training and equip the delegates with skills to recognise potential actions and tactics organisations can use to achieve conformity to ISO 9001.

Course Objectives

  • To learn the terminologies used in the Quality Management System (QMS)
  • To understand the purpose and intent of the ISO 9001:2015 standard
  • To learn about quality management principles and benefits
  • To understand the requirements of the ISO 9001:2015 standard
  • To learn about the process, approach, and implementation
  • To implement the model and the process for classifying QMS

After attending this ISO 9001 Foundation Training course, delegates will be able to manage the Quality Management System (QMS) in an organisation. They will also be able to increase customer satisfaction and the quality of their services while reducing costs.

Show moredown

What's included in this ISO 9001 Training Course?

This training course includes:

  • The ISO 9001 Foundation Examination
  • The Knowledge Academy's ISO 9001 Foundation Manual 
  • Certificate
  • Experienced Instructor 

Show moredown

ISO 9001 Foundation Exam

The course includes an examination which will solidify your understanding of ISO 9001 and allow you to demonstrate your knowledge. The exam follows this format:

  • Multiple choice questions
  • Duration of 40 minutes
  • 50% pass mark
  • Closed book

Show moredown

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

ISO 9001 Internal Auditor Exam

ISO 9001 Internal Auditor Course Outline

Module 1: Definition and Fundamentals

  • International Organisation for Standardisation (ISO)
  • Introduction to ISO 9001
  • Basic Terminology of Quality Management System (QMS)
  • Principles of Quality Management System (QMS)
  • ISO 9001 Family of Standards and Versions
  • ISO 19011:2018
  • Fundamentals of ISO 9001:2015

Module 2: Structure

  • ISO 9001:2015 and Its Clauses        
  • Requirements of ISO 9001:2015 and Its Clauses
  • Process Approach
  • PDCA Cycle
  • Layout Standards that Follow the PDCA
  • Scope and Limitations
  • Limitations of ISO 9001
  • Benefits of ISO 9001

Module 3: Internal Audit Structure

  • Auditing Types, Procedures, and Planning
  • Auditing Techniques
  • Phases of an Audit
  • Assessment of Audit Reports and Documents

Module 4: Internal Auditor

  • Roles
  • Responsibilities
  • Leadership Skills

Module 5: Audit Programme

  • Audit Programme Overview
  • Process Audit Checklist

Module 6: Audit Report

  • Audit Reports Overview
  • Audit Findings
  • Follow-Ups

Module 7: Procedures

  • Procedures in Reference to the 9001:2015
  • Scope of QMS
  • Objectives of a QMS
  • Policies of a QMS

Show moredown

Who should attend this ISO 9001 Training Course?

The course is suitable for anybody wishing to understand how to carry out internal ISO 9001 audits. This includes:

  • Quality managers
  • Other managers
  • Supervisors
  • Anybody else involved in the auditing of an ISO 9001 quality management system

Prerequisites

There are no formal prerequisites for attending this ISO 9001 Internal Auditor Training course.

Audience

This training is designed for everyone who wishes to enhance their understanding of managing the quality of products and gain skills in internal auditing.

ISO 9001 Internal Auditor Course Overview

ISO 9001 sets the requirements for a Quality Management system (QMS) when an organisation needs to validate its capacity to consistently produce products and services that satisfy customers and applicable legislative and regulatory criteria. An ISO internal audit's objective is to evaluate the efficiency of an organisation as measured by the degree of its quality and risk management systems. Studying this training provides aspiring candidates with methods of auditing the processes of Quality Management System (QMS) and verifying the working of those systems based on requirements. Obtaining the necessary quality management and auditing skills will help individuals advance in their careers and obtain higher job profiles. 

In this 2-day ISO 9001 Internal Auditor Training course, delegates will gain comprehensive knowledge of quality management and effectively conduct internal audits. During this training, delegates will learn about the requirements of ISO 9001 and its different clauses that determine the scope of the Quality Management System (QMS). They will also learn about the internal audit structure to become registered with the standard and verify the system's functionality. This course will be led by our highly professional and knowledgeable instructor with years of experience teaching ISO courses.

Course Objectives

  • To create and maintain an internal environment to achieve business objectives
  • To maintain documented information that supports process operations
  • To provide products that meet customer and regulatory requirements
  • To develop, implement, and improve the effectiveness of the system
  • To assign responsibilities and authorities for those processes
  • To identify the needs and expectations of interested parties

After attending this training, delegates will be able to maintain the highest quality product that enhances customer satisfaction and improves the system's overall performance. They will also be able to conduct internal audits on behalf of management and facilitate the implementation of the requirements.

Show moredown

What's included in this ISO 9001 Training Course?

The following is included with this ISO 9001 training course:

  • The ISO 9001 Internal Auditor Examination
  • The Knowledge Academy's ISO 9001 Internal Auditor Manual
  • Certificate
  • Experienced Instructor

Show moredown

ISO 9001 Internal Auditor Exam

The course includes an examination which will solidify your understanding of auditing ISO 9001 and allow you to demonstrate your knowledge. The exam follows this format:

  • Multiple choice questions
  • Duration of 40 minutes
  • 50% pass mark
  • Closed book

Show moredown

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

ISO 9001 Lead Implementer Exam

ISO 9001 Lead Implementer Course Outline 

Module 1: Definition and Fundamentals

  • International Organisation for Standardisation (ISO)
  • Introduction to ISO 9001
  • Basic Terminology of Quality Management System (QMS)
  • Principles of Quality Management System (QMS)
  • ISO 9001 Family of Standards and Versions
  • ISO 19011:2018
  • Fundamentals of ISO 9001:2015

Module 2: Structure

  • ISO 9001:2015 and its Clauses         
  • Requirements of ISO 9001:2015 and its Clauses
  • Process Approach
  • PDCA Cycle
  • Layout Standards that Follow the PDCA
  • Scope and Limitations
  • Limitations of ISO 9001
  • Benefits of ISO 9001

Module 3: Internal Audit Structure

  • Auditing Types, Procedures, and Planning
  • Auditing Techniques
  • Phases of an Audit
  • Assessment of Audit Reports and Documents

Module 4: Internal Auditor

  • Roles, Responsibilities, and Leadership Skills

Module 5: Audit Programme

  • Audit Programme
  • Process Audit Checklist

Module 6: Audit Report

  • Audit Reports
  • Audit Findings
  • Follow-Ups

Module 7: Procedures

  • Procedures in Reference to the 9001:2015
  • Scope of QMS
  • Objectives of a QMS
  • Policies of a QMS

Module 8: Methods to Operate a QMS Efficiently

  • Challenges Faced During Implementation
  • Methods to Operate a QMS Efficiently
  • Implementation Process

Module 9: Risk Management

  • Risk and Opportunity
  • Risk-Based Thinking
  • Conducting Risk Assessments
  • Risk Assessment Methodology
  • Risk Assessment Implementation
  • Risk Register

Module 10: Roles and Responsibilities of a Lead Implementer and Quality Team

  • Roles and Responsibilities of a Lead Implementer and Quality Team
  • How to Maintain QMS Structure?
  • Records
  • Sequential Operation Process
  • Measurement and Monitoring of Processes
  • Controlling of Errors

Show moredown

Who Should Attend this ISO 9001 Training Course?

This course has been specifically designed for:

  • Quality Management team members
  • Consultants, Experts, and Advisors implementing quality management functions
  • Participants who wish to become an expert in implementation processes in context to ISO 9001:2015

Prerequisites

There are no formal prerequisites for attending this ISO 9001 Lead Implementer Training course.

Audience

This course is suitable for anyone requiring a basic understanding of ISO 9001 and how it helps improve quality standards.

ISO 9001 Lead Implementer Course Overview

ISO 9001 is an international standard that specifies the requirements for a Quality Management System (QMS). It establishes the criteria for the Quality Management System (QMS) and the standard family that can be certified. Implementing Quality Management System (QMS) into organisations leads to consistent and improved control of business processes and enables successful working practices. This training assists organisations in ensuring that the same information, methods, and controls are used and applied consistently each time a process is carried out in order to deliver high-quality products and services that meet customer satisfaction. Individuals with these management skills can manage enterprise quality management projects and grab amazing career opportunities.

This 3-day ISO 9001 Lead Implementer Training course provides delegates with broad knowledge about benefits and the Quality Management System (QMS). They will learn ISO 9001:2015 and its clauses to provide context for the rest of the standard and its requirements. They will also understand the internal auditor's roles, responsibilities, and leadership skills, including the audit plan and program. Our highly skilled instructor with years of teaching experience will conduct this course and make delegates highly skilled in implementing Quality Management System (QMS).

Course Objectives

  • To learn about the implementation process based on ISO 9001
  • To get familiar with the methods for efficiently operating a QMS
  • To get an understanding of layout standards that follow the PDCA cycle
  • To evaluate reports and write-ups, report that critical information
  • To acquire knowledge of the assessment of audit reports and documents
  • To get in touch with the basic terminology and principles of QMS

After attending this course, delegates will be able to successfully implement various policies of the Quality Management System (QMS) in an organisation. They will be able to protect the business from unwanted risks.

Show moredown

What's included in this ISO 9001 Training Course?

ISO 9001 Lead Implementer includes:

  • The ISO 9001 Lead Implementer Exam
  • The Knowledge Academy ISO 9001 Lead Implementer Manual
  • Experienced Instructor
  • Certificate

 

Show moredown

ISO 9001 Lead Implementer Exam

The ISO 9001 Lead Implementer Exam is comprised of the following:

  • Multiple choice questions
  • Duration of 40 minutes
  • 50% pass mark
  • Closed book

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +32 35001305 or Enquire.

Package deals

Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.

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ISO 9001 Training FAQs

FAQ's

This depends on the training course you choose. ISO 20000 Foundation is 1 day, while the Auditor and Implementer courses run between 2 and 5 days.
We offer ISO 20000 training courses in locations all over the UK, as well as abroad. We make it easy to find a training venue near you.
Prerequisites vary according to the course. Please see each course for details.
The Knowledge Academy’s ISO 20000 training courses include the courseware, a certificate, and an experienced instructor.
The Knowledge Academy is the Leading global training provider for ISO 9001 Training.
The price for ISO 9001 Training certification in Belgium starts from €.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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