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Module 1: Introduction
Module 2: Key Concepts of Service Management
Module 3: Key Concepts of ITIL® 4
Module 4: Guiding Principles
Module 5: ITIL® 4 Management Practices
The ITIL®4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry. This ITIL® 4 certification training is particularly valuable for:
There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.
ITIL® 4 is an IT service management framework that provides advice for developing, delivering, and continuously upgrading IT services to suit the changing demands of organisations and customers. The ITIL® 4 framework is important for IT professionals and organisations seeking to improve their IT service management practices. Our ITIL® 4 Foundation Certification Training aims to provide an understanding of the ITIL framework and its applications. This ITIL Certification will provide learners with in-depth knowledge of ITIL® practices, principles, and concepts, enabling them to streamline the service delivery and support functions of their organisations. Pursuing this ITIL Training helps individuals get equipped with the necessary IT service management skills and techniques to enhance their career opportunities and increase their earnings.
In this 2-day ITIL® 4 Foundation Certification Course, delegates will study the fundamentals of IT service management as well as how to apply ITIL® concepts and practices to improve business processes. During this ITIL Certification Training, they will learn various key concepts of service management, including value creation, stakeholder and service consumer roles, and service offerings. This certification training will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this ITIL 4 framework.
After attending this ITIL Certification Training, delegates will be able to create value with services, including outcomes, output, cost, risk, and warranty. They will also be able to apply the guiding principles effectively using measurement.
The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Mike Barnwell was friendly and knowledgable with lots of real world industry examples which really helped to add context to the ITIL 4 Foundation training.
great course content and ensured understanding before moving on
Very good training course. Engaging and well paced.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Total without package: €8475
Package price: €5095 (Save €3380)
Total without package: €8280
Package price: €4995 (Save €3285)
Total without package: €5485
Package price: €3295 (Save €2190)