Supervisory Skills - Belgium

Supervisory Skills Outline

Module 1: Introduction to Supervisor

• Meaning and Definition
• Role of a Supervisor
• Responsibility of a Supervisor
• Importance of Supervision
• Functions of a Supervisor

Module 2: Interacting with Others

• Employee Feedback
• Interdepartmental Relationships 
• Supervisor as a Role Model
• Performance Management

Module 3: Dealing with Conflict

• Conflicts 
• Dealing with Conflicts
• Key Challenges Facing the Supervisor

Module 4: Applying Adair Action Centered Leadership

• Adair Action Centred Leadership
• Core Functions of Leadership
• Situational Leadership

Module 5: Management Tools and Techniques

• Balanced Scorecard
• Benchmarking
• Big Data Analytics
• Change Management Programmes

Module 6: Planning, Delegating, and Team Building Blocks

• Manpower
• Scheduling
• Communication
• Effective Delegation
• Team Building Blocks
• Tuckman Ladder

Module 7: Personal Motivation and Motivating Others

• Introduction
• Maslow’s Hierarchy of Needs

Module 8: NLP and Body Language  

• What is NLP?
• Basic Categories of Communication
• Body Language for an Effective Relationship

Module 9: Goal Setting and SMART

• Process Objectives
• Outcome Objectives
• Specific
• Measurable
• Achieveable
• Realistic
• Time-Based