Personal Development Courses

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Attention Management Training Course Outline

Module 1: Introduction to Attention Management

  • What is Attention Management?
  • Types of Attention
  • Link Between Time Management and Attention Management
  • Urgency Vs Importance

Module 2: Setting Goals and Objectives

  • Why Set Goals?
  • SMART Goals
  • How to Achieve Goals?
    • Steps to Achieve Goals

Module 3: Attention Management Principles

  • Avoiding Interruptions and Distractions
  • Efficiency in Meetings
  • Delegating
  • Resting your Brain
  • Multitasking
  • Planning for Procrastination
  • Art of Saying “No”
  • Emotional Intelligence
  • Areas for Emotional Development
  • Introduction to Developing and Breaking Habits
  • Developing a New Habit and Breaking Habits

Module 4: Prioritisation Techniques

  • Pareto Principle 80/20
  • 2 Minute Rule
  • MoSCoW Technique
  • AHP
  • 5 WHYs
  • Grid Analysis Decision-Making Tool

Module 5: Influencing Attention Management

  • Techniques to Influence Attention Management
  • Effective Communication
  • Motivating Through Attention Management

Show moredown

Who should attend this Attention Management Training Course?

Attention Management Course equips learners with the ability to increase focus and improve productivity. This Course is ideal for professionals looking to boost their work efficiency and time management. Many professionals can greatly benefit from attending this course, such as:

  • Executives and Managers
  • Content Writers
  • IT Professionals
  • Project Managers
  • Healthcare Professionals
  • Data Analysts
  • Financial Analysts
  • Researchers and Scientists

Prerequisites of the Attention Management Training Course

There are no formal prerequisites for this Attention Management Course. 

Attention Management Training Course Overview

Attention Management is a key skill in today's distraction-filled work environment. This Personal Development Courses Training focuses on techniques to enhance focus and manage distractions effectively. Understanding and applying these skills are crucial for maintaining high productivity levels and achieving a balanced work-life.

Mastering Attention Management is vital for professionals across various sectors. It is especially beneficial for roles demanding high concentration levels, such as analysts, writers, and programmers. By learning to control their attention, these professionals can improve their efficiency, quality of work, and overall job satisfaction.

 The Knowledge Academy's 1-day Attention Management Training offers a focused approach to mastering attention control. The course equips delegates with practical strategies to handle distractions, maintain focus, and enhance their cognitive abilities, leading to improved work performance.

Course Objectives:

  • To understand the fundamentals of attention management
  • To develop strategies to minimise distractions
  • To enhance concentration and focus in professional tasks
  • To learn techniques for maintaining mental clarity
  • To improve productivity through effective attention control
  • To balance attention between multiple tasks efficiently

Upon completion of this course, delegates will have a deeper understanding of how to manage their attention effectively. They will be equipped with practical skills to maintain focus, manage distractions, and enhance productivity, benefiting their professional performance and personal well-being.

 

Show moredown

What’s included in this Attention Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Attention Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

  • Introduction
  • What Constitutes Great Customer Service?
  • Importance of Customer Service
  • Customer Service Skills
  • Methods of Communication

Module 2: Communication Barriers

  • Introduction
  • Types of Barriers
    • Language
    • Psychological
    • Physical
    • Attitudinal
    • Cultural
    • Environmental
  • Delivering Effective Customer Service
  • Questions and Answers
  • Meet Customer Expectations

Module 3: Handling Difficult Customers

  • Types of Difficult Customers
  • How to Deal with Difficult Customers?
  • Solving the Problem

Module 4: Assertiveness Techniques

  • Introduction of Body Language
  • Structure Communication with Customers
  • How to Deal with Difficult Customers?
  • Dealing with Difficult Situations
  • Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

  • Introduction of Neuro-Linguistic Programming
  • Examples of NLP
    • Generic
    • Visual
    • Auditory
    • Kinaesthetic

Module 6: Body Language

  • Introduction to Body Language
  • Types of Body Language
    • Facial Expression
    • Body Posture
    • Gestures
    • Handshakes

Show moredown

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

  • Supervisors
  • Sales Associates
  • Bank Tellers
  • Customer Service Representatives
  • Call Centre Agents
  • Educators
  • Managers
  • Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course. 

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives:

  • To understand customer needs and expectations
  • To develop communication skills for effective customer interaction
  • To learn strategies for handling complaints and difficult situations
  • To enhance the ability to create a positive customer experience
  • To build skills for effective problem-solving in customer service
  • To foster a customer-centric approach in professional conduct

Upon completion of this course, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.

Show moredown

What’s included in this Exceptional Customer Service Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Exceptional Customer Service Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Supervisory Skills Outline

Module 1: Introduction to Supervisor

  • Meaning and Definition
  • Role of a Supervisor
  • Responsibility of a Supervisor
  • Importance of Supervision
  • Functions of a Supervisor

Module 2: Interacting with Others

  • Employee Feedback
  • Interdepartmental Relationships 
  • Supervisor as a Role Model
  • Performance Management

Module 3: Dealing with Conflict

  • Conflicts 
  • Dealing with Conflicts
  • Key Challenges Facing the Supervisor

Module 4: Applying Adair Action Centered Leadership

  • Adair Action Centred Leadership
  • Core Functions of Leadership
  • Situational Leadership

Module 5: Management Tools and Techniques

  • Balanced Scorecard
  • Benchmarking
  • Big Data Analytics
  • Change Management Programmes

Module 6: Planning, Delegating, and Team Building Blocks

  • Manpower
  • Scheduling
  • Communication
  • Effective Delegation
  • Team Building Blocks
  • Tuckman Ladder

Module 7: Personal Motivation and Motivating Others

  • Introduction
  • Maslow’s Hierarchy of Needs

Module 8: NLP and Body Language  

  • What is NLP?
  • Basic Categories of Communication
  • Body Language for an Effective Relationship

Module 9: Goal Setting and SMART

  • Process Objectives
  • Outcome Objectives
  • Specific
  • Measurable
  • Achievable
  • Realistic
  • Time-Based

 

Show moredown

Who should attend this Supervisory Skills Course?

The Supervisory Skills Course is designed for individuals who are transitioning into supervisory roles or seeking to enhance their leadership abilities as supervisors. This course will help various professionals, including:

  • New Supervisors
  • Team Leaders
  • Frontline Managers
  • Aspiring Managers
  • Shift Supervisors
  • Lead Employees
  • Senior Managers

Prerequisites for the Supervisory Skills Course

There are no formal prerequisites to attend this Supervisory Skills course. 

Supervisory Skills Overview

Supervisory Skills are essential for effective management and leadership in the workplace. This course provides an in-depth understanding of the key skills required for successful supervision. Developing these skills is crucial for those looking to enhance their ability to lead teams, manage projects, and drive organisational success.

Professionals in managerial or supervisory roles, such as Team Leaders, Department Heads, And Project Managers, will greatly benefit from this course. These skills are vital for managing teams effectively, improving productivity, and fostering a positive work environment. Mastery of supervisory skills is also important for those aspiring to move into leadership positions.

The Knowledge Academy’s 1-day Supervisory Skills Course offers practical, hands-on training. Delegates will learn strategies to enhance their leadership and management capabilities, improve team dynamics, and achieve organisational objectives effectively, via the Personal Development Courses.

Course Objectives:

  • To develop effective team leadership strategies
  • To enhance communication skills for better team management
  • To learn techniques for conflict resolution and problem-solving
  • To understand the fundamentals of team motivation and engagement
  • To improve decision-making and prioritisation skills
  • To cultivate a supportive and productive work environment

Upon completion, delegates will have gained essential supervisory skills that will enable them to lead and manage teams more effectively. They will be equipped to handle various managerial challenges, leading to improved team performance and organisational growth.

Show moredown

What’s included in this Supervisory Skills Course?

  • World-class Training Sessions from Experienced Instructors   
  • Supervisory Skills Certificate      
  • Digital Delegate Pack 

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Time Management Training Course Outline

Module 1: Introduction to Time Management

  • Importance of Organisation
  • Role of an Organiser when Managing a Schedule within a Certain Time Frame
  • Building a Daily Activity Log to Maintain your Schedule and Time
  • Fundamental Skills for Managing a Schedule and Time Management
  • Features of a Schedule Time

Module 2: Identify Objectives and Goals

  • Introduction to Goal Setting
  • Identify the Principles of Goal Setting
  • SMART Goals

Module 3: Effective Time Management Skills

  • Identify Different Tasks and Managing Time
  • Examine How to Manage Your Time in an Efficient Manner
  • Identify Energy Flow Within a Timeframe 

Module 4: Exploring Your Growth

  • Organise Regular Reviews Within the Correct Time Frame
  • Difference Between Planned and Actual Use
  • Monitoring the Results

Module 5: Introduction to Scheduling

  • Long-Term Scheduling
  • Medium-Term Scheduling
  • Short-Term Scheduling
  • Task Scheduling

Module 6: Creating a Plan

  • Making an Action Plan to Ensure Your Time is Being Managed Effectively
  • Elements of an Action Plan
  • Role of Planning
  • Executing a Plan
  • Assess Methods of Making a Schedule

Module 7: Overview of Priority Task

  • Prioritisation of Your Time Within Certain Tasks
  • Difference Between Urgency and Importance
  • Creating a Paired Comparison Analysis Tool
  • Pareto Analysis Technique
  • Grid Analysis Tool for Decision-Making

Module 8: Introduction to Routines

  • About Routines
  • Setting a Routine and Managing Time
  • Using Routine to Manage an Effective Time-Span

Module 9: Establishing Your Work

  • Gathering Tools
  • Successful Skills Which Helps you to Maintain your Schedule

Module 10: Manage a Meeting

  • Various Meetings for Different Purposes
  • Planning for a Meeting

Module 11: Evaluation of Time Management

  • Maintaining a Log
  • Interruptions
  • Tools to Use for Evaluation

Module 12: Delegation of Time

  • About Delegates
  • Delegation Process
  • Advantages of Delegation

Module 13: Managing Scheduling Technology

  • Required Tools and Skills
  • Using Technology for Your Benefits
  • Managing Technology
  • Paper Handling

Show moredown

Who should attend this Time Management Training?

The Time Management Training is designed for individuals and professionals who want to enhance their productivity, prioritise tasks effectively, and make the most of their time. This course will be particularly more beneficial for the following professionals:

  • Employees
  • Entrepreneurs
  • Business Owners
  • Project Managers
  • Students
  • Office Workers
  • Team Leaders

Prerequisites for the Time Management Training

There are no prerequisites to attend this course. 

Time Management Training Course Overview

Among the Personal Development Courses, this Time Management Course is essential in the modern workplace, crucial for enhancing productivity and achieving a balanced work-life rhythm. This training delves into methods and strategies to efficiently manage time, a skill beneficial across all professional fields. The course offers a comprehensive understanding of time management principles and their practical applications.

Effective time management is key to success in any professional role. It is particularly vital for those in managerial positions, project coordinators, and self-employed individuals who juggle multiple tasks. By mastering this skill, professionals can improve their efficiency, meet deadlines more consistently, and manage workloads effectively, leading to career advancement and personal satisfaction.

The Knowledge Academy's 1-day Time Management Training provides an intensive, focused exploration of time management techniques. The course is structured to equip delegates with practical skills and tools to better manage their time, enhance productivity, and reduce stress. Participants learn to prior

Course Objectives:

  • To understand the principles of effective time management
  • To develop skills in prioritising tasks and managing deadlines
  • To learn techniques for reducing time wastage and increasing efficiency
  • To gain insights into balancing professional and personal commitments
  • To enhance productivity through better workload management
  • To cultivate a disciplined approach to time management

Delegates will leave this course with a refined skill set in time management, enabling them to handle their professional and personal commitments more effectively. The Personal Development Courses equips them with strategies to improve their productivity and work quality, leading to a more organised, stress-free, and fulfilling career and life.

Show moredown

What’s included in this Time Management Training?

  • World-class Training Sessions from Experienced Instructors   
  • Time Management Certificate      
  • Digital Delegate Pack 

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Stress Management Training Course Outline

Module 1: Introduction to Stress Management

  • What is Stress?
  • What is Stress Management?
  • Why It is Important?
  • Ways to Improve Stress Management Skills

Module 2: Causes and Impacts of Stress

  • Primary Causes of Stress
    • Financial Problems
    • Career
    • Relationship Problems
    • Academic
    • Health Problems
    • Personal Habits or Environment
  • Impacts of Stress

Module 3: Recognise the Symptoms of Stress

  • Physical Symptoms
  • Mental Symptoms
  • Behavioural Symptoms
  • Cognitive Symptoms

Module 4: Dealing with Stress

  • Four A’s of Stress Management
    • Avoid
    • Alter
    • Adapt
    • Accept

Module 5: Avoid Build Up of Stress

  • Steps to Avoid Stress Build-up

Module 6: Resolve Conflict

  • Introduction to Resolve Conflict
  • Types of Conflicts
  • Types of Business Conflicts
  • Importance of Conflict Management

Show moredown

Who should attend this Stress Management Training Course?

Stress Management Course is one of the Personal Development Courses that equips learners with the necessary knowledge on how to manage stress and improve mental health. It is perfect for anyone looking to effectively manage stress, reduce conflicts and improve their overall well-being. The following professionals can greatly benefit from attending this Stress Management Course:

  • Project Managers
  • Software Developers and Engineers
  • CEOs
  • Team Leaders
  • Project Managers
  • Senior Managers
  • HR Personnel and Wellness Coordinators

Prerequisites of the Stress Management Training Course

There are no formal prerequisites for this Stress Management Course and anyone who is interested can attend this course.

 

Stress Management Training Course Overview

Stress Management is an increasingly relevant topic in today’s fast-paced work environment. This course is designed to address the challenges of managing stress, which is a common issue faced by professionals across various industries. Learning effective stress management techniques is key to maintaining mental well-being and enhancing overall productivity.

Professionals, especially those in high-pressure roles such as healthcare, finance, and technology, stand to benefit greatly from mastering stress management. Effective handling of stress not only improves individual performance but also contributes to a healthier, more positive workplace culture.

The Knowledge Academy’s 1-day Stress Management Training provides practical tools and strategies for managing stress. The course includes techniques to identify stress triggers, ways to reduce stress in the workplace, and methods to cultivate a more balanced approach to work and life.

Course Objectives:

  • To identify personal and professional stress triggers
  • To learn techniques for effective stress reduction
  • To develop strategies for maintaining work-life balance
  • To enhance resilience in high-pressure situations
  • To understand the impact of stress on mental and physical health
  • To cultivate a positive mindset to manage stress effectively

Upon completing this Stress Management Course, delegates will be equipped with a range of strategies to manage stress more effectively. They will gain valuable insights into maintaining their well-being, leading to improved performance and a more fulfilling professional life.

 

 

Show moredown

What’s included in this Stress Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Stress Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Managing Budgets Course Outline

Module 1: What is the Purpose of a Budget?

  • Budgeting
  • Budget Preparation
  • What is the Purpose?
  • Advantages of Budgeting
  • Limitations of Budgeting 

Module 2: Key Terminology

  • Key Components
  • Budget Manual, Period, and Committee
  • Financial Terminology
  • Profit and Loss
  • Balance Sheets

Module 3: Understanding Cost

  • Cost Concepts, Classification, and Behaviour
  • Cost Behaviour Patterns
  • Determining the Fixed and Variable Elements of Semi-Variable Costs
  • Cost Variance

Module 4: Methods of Measuring Financial Performance

  • KPIs
  • Metrics, Measures, and Targets
  • Ratio Analysis
  • Analysing Trends in Financial Flows
  • Break-Even Analysis and Contribution
  • Break-Even Point
  • Contribution/Sales (C/S) Ratio
  • Margin of Safety
  • Break-Even Charts
  • Profit/Volume (P/V) Graph

Module 5: Budgeting Techniques

  • Prioritisation
  • Incremental Budgeting
  • Zero-Based Budgeting

Module 6: Management of the Budget

  • How to Build a Budget?
  • Zero-Based Budgeting
  • Budget Control Cycle
  • Framework for Budgeting
  • Budget Manual and Preparation
  • Flexible Budgeting
  • Budget Review

Show moredown

Who should attend this Introduction to Managing Budgets Training Course?

Among the Personal Development Courses, the 'Introduction to Managing Budgets' Course offers essential insights into Financial Management, catering to professionals seeking to enhance their financial expertise. Following is a compilation of the individuals who can gain valuable knowledge by participating in this Budget Management Course:

  • Financial Analysts
  • Department Heads
  • Fund Managers
  • CEOs and CFOs
  • Investors and Entrepreneurs
  • Accounting Staff
  • Project Managers

Prerequisites of the Introduction to Managing Budgets Training Course

There are no formal prerequisites for this Introduction to Managing Budgets Course.

Introduction to Managing Budgets Course Overview

Managing Budgets effectively is a crucial skill in today’s business environment. This Personal Development Training Course introduces the fundamental aspects of budget management, emphasising its importance in strategic planning and financial control. Understanding budgeting is essential for making informed decisions and ensuring financial stability within an organisation.

Professionals in managerial, financial, and administrative roles will find this skill particularly beneficial. Effective budget management is key for Project Managers, Department Heads, and Finance Professionals, enabling them to oversee resources efficiently, meet organisational objectives, and contribute to overall financial health.

The Knowledge Academy’s 1-day Introduction to Managing Budgets Course offers practical insights into the budgeting process. Concepts like budget preparation, analysis, and monitoring are covered via the Personal Development Courses.

Course Objectives:

  • To understand the principles of budgeting and financial planning
  • To learn the process of creating and managing a budget
  • To develop skills in analysing financial performance against budgets
  • To gain insights into cost control and resource allocation
  • To enhance the ability to forecast financial needs and trends
  • To cultivate decision-making skills based on budgetary information

Delegates completing this Budget Management Course will gain foundational knowledge in managing budgets. They will be better equipped to handle financial responsibilities, make informed decisions, and contribute to the financial success of their organisations.

 

Show moredown

What’s included in this Introduction to Managing Budgets Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Managing Budgets Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Organisational Skills Training Course Outline

Module 1: What is an Organisation?

  • Fundamentals of Effective Organisation
  • Facets of Organisation within a Company
  • Interconnectivity of Planning Skills

Module 2: Self-Management

  • Stress Management
  • Self-Motivation
  • Self-Confidence
  • Time Management and Organisational Skills
  • Healthy and Balanced Lifestyle

Module 3: Methods of Organisation

  • General Organising
  • Planning
  • Scheduling
  • Coordinating Resources
  • Time Management

Module 4: Time Management

  • Introduction to Time Management
  • Ways to Improve Time Management Skills
  • Delegate Tasks
  • Prioritise Your Work
  • Avoid Procrastination
  • Schedule Tasks
  • Avoid Stress
  • Establish Deadlines
  • Avoid Multitasking
  • Start Early
  • Take Breaks
  • Further Time Management Skills

Module 5: Personal Action Plan

  • Identify Objectives and Goals
  • Creating a Plan
  • Evaluation

Module 6: Staying Organised within a Team

  • Interpersonal Conflict
  • Styles of Conflict
  • Overcoming Interpersonal Conflict
  • Attributes of an Organised Team

Show moredown

Who should attend this Organisational Skills Training Course?

This Organisational Skills Course equips learners with proper organisational skills for boosting workplace efficiency and time management. It is ideal for professionals looking to be more productive efficient in their work. This course is beneficial to a variety of professionals, such as:

  • Project Managers
  • Administrative Assistants
  • Sales Executives
  • Human Resources (HR) Managers
  • Executives and Directors
  • Team Leaders
  • Sales and Marketing Team Managers

Prerequisites of the Organisational Skills Training Course

There are no formal prerequisites for attending this Organisational Skills Course.

Organisational Skills Training Course Overview

Organisational skills are a key component of professional efficiency and effectiveness. This Personal Development Training Course delves into the techniques and strategies essential for optimal organisation in the workplace. Strong organisational skills are vital for managing tasks, time, and resources effectively, leading to improved productivity and job satisfaction.

Professionals across various fields, especially those in administrative, managerial, and coordination roles, greatly benefit from honing their organisational skills. These skills are crucial for streamlining workflows, enhancing time management, and reducing workplace stress. They are particularly important for those looking to improve their efficiency and advance in their careers.

The Knowledge Academy's 1-day Organisational Skills Course is designed to provide practical tools and techniques for improving organisational abilities. This Personal Development Training covers aspects such as task prioritisation, effective use of resources, and managing workspaces, all aimed at enhancing workplace efficiency.

Course Objectives:

  • To enhance the ability to prioritise and manage tasks efficiently
  • To improve time management and scheduling skills
  • To develop techniques for effective resource utilisation
  • To learn strategies for maintaining an organised workspace
  • To cultivate skills for managing workflow and deadlines
  • To foster a systematic approach to professional tasks

Upon completing this course, delegates will have a strengthened skill set in organisational strategies, enabling them to manage their responsibilities more effectively. They will leave with practical tools to implement in their daily work, leading to improved efficiency and productivity.

Show moredown

What’s included in this Organisational Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Organisational Skills Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Building Business Relationships Course Outline

Module 1: What is Building Business Relationships?

  • What Defines a Good Relationship?
  • What do Clients Want?   

Module 2: Behaviours Cycle

  • Emotional Intelligence in the Workplace 
  • Importance of Emotional Intelligence

Module 3: Meeting Relationship Expectations

  • What are the Expectations?
  • How to Meet Client Expectations?

Module 4: Stakeholder Management

  • How to Engage with Stakeholders?
  • Understanding What Stakeholders Want?
  • How to Meet Stakeholder Expectations?

Module 5: Communication Vehicles

  • Importance of Communication
  • Effective Communications Methods

Module 6: Influencing Relationships with Integrity

  • Integrity and Its Importance
  • Building a Relationship on Integrity

Module 7: NLP and Body Language

  • What is NLP?
  • Body Language for Effective Communication
  • Correct Body Language for an Effective Relationship

Module 8: Self-Assessment of Personal Style 

  • Continual Self-Assessment

Module 9: Working with Different Points of View

  • Understanding that Different People have Different View
  • How to Overcome this Factor to Create a Good Business Relationship?

Show moredown

Who should attend this Building Business Relationships Course?

The Building Business Relationships Management Training Course is one of the Personal Development Courses, designed for professionals across various industries who are willing to enhance their interpersonal skills and develop strong and productive business relationships. This course will help the following professionals:

  • Sales Professionals
  • Business Development Professionals
  • Account Managers
  • Client Relationship Managers
  • Team Leaders and Managers
  • Customer Service Representatives
  • Project Managers
  • Entrepreneurs
  • Business Owners

Prerequisites for the Building Business Relationships Management Training Course

There are no formal prerequisites to attend this Building Business Relationships Management Training Course.      

 

Business Relationship Management Training Course Overview

 Business Relationship Management Training is a crucial skill in the corporate world, central to establishing and maintaining successful professional connections. This is one of the Personal Development Courses that addresses the strategies and techniques required to create, develop, and nurture effective business relationships. In today’s interconnected business landscape, these skills are essential for mutual growth and success.

Professionals in sales, marketing, customer service, and business development particularly need to master this skill. Strong business relationships enhance client retention, facilitate networking, and contribute to overall business growth. These skills are also valuable for leaders and managers who need to foster positive relationships within their teams.

The Knowledge Academy's 1-day Business Relationship Management Training Course is tailored to provide insights into the dynamics of professional relationships. This Personal Development Training includes effective communication strategies, understanding client needs, and building trust, all aimed at enhancing business relationships.

Course Objectives:

  • To understand the key components of successful business relationships
  • To develop communication skills for effective networking
  • To learn strategies for building trust with clients and partners
  • To enhance the ability to understand and meet client needs
  • To cultivate long-term relationships for business growth
  • To practice relationship-building in various business scenarios

After completing this Business Relationship Management Certification Course, delegates will be better equipped to build and maintain strong business relationships. They will leave with practical skills that will help them in networking, client retention, and professional collaboration, leading to enhanced business opportunities and success.

Show moredown

What’s included in this Building Business Relationships Management Training Course?

  • World-class Training Sessions from Experienced Instructors   
  • Building Business Management Training Certificate            
  • Digital Delegate Pack 

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

  • What is Conflict?
  • Types of Conflict Events
  • What are Difficult People?
  • Types of Difficult People
  • Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

  • How to Implement Conflict Resolution Methods
  • Behaviours Needed for Conflict Resolution
  • Conflict Resolution Approaches – Win/Win Vs Compromise
  • Responses to Conflict
  • Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

  • Assertive Behaviour
  • Non-assertive Behaviour
  • Aggressive Behaviour
  • Benefits of Being Assertive
  • Working Towards Solving the Problem, not Attacking the Person
  • Assertive in Different Types of Conflict Situations
  • Why Conflict Arises?

Module 4: Effective Communication Techniques

  • Non-verbal Communication
  • Listening is Key
  • Tips for Approaching and Communicating with Difficult People

Show moredown

Who should attend this Dealing with Difficult People Training Course?

Attending the Dealing with Difficult People Course can significantly enhance your skill set for effectively handling challenging individuals and successfully resolving conflicts. This course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this course:

  • Project Managers
  • Supervisors
  • Team Leaders
  • Sales Representatives
  • Customer Service Executives
  • Human Resources (HR) Professionals
  • Senior Managers

Prerequisites of the Dealing with Difficult People Training Course

There are no formal prerequisites for this Dealing with Difficult People Course. 

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day Dealing with Difficult People Course offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives:

  • To understand the dynamics of difficult interactions
  • To develop communication strategies for challenging situations
  • To learn techniques for maintaining composure under pressure
  • To enhance conflict resolution and negotiation skills
  • To build empathy and understanding in dealing with varied personalities
  • To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development courses, delegates will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

 

Show moredown

What’s included in this Dealing with Difficult People Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Dealing With Difficult People Certificate
  • Digital Delegate Pack

 

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Emotional Intelligence Course Outline

Module 1: Introduction to Emotional Intelligence

  • What is Emotional Intelligence?
  • What Emotional Intelligence IS NOT?
  • Power of Emotion in Communication
  • Why is Emotional Intelligence Important?
  • Emotional Intelligence to Organisations
  • Competencies for Emotional Intelligence
  • Need to Improve Emotional Intelligence?
  • Improving Your Emotional Intelligence
  • Model for Self-Directed Change

Module 2: Thinking, Feeling, and Acting

  • What Causes Us to Think, Feel, and Act the Way We Do?

Module 3: Developing the Emotional Intelligence

  • Ways to Develop Emotional Intelligence
    • Utilise an Assertive Style of Communicating
    • Respond Instead of Reacting to Conflict
    • Practice Self-Awareness
    • Empathise with Others
    • Take Criticism Well

Module 4: Habits and Emotional Intelligence

  • Habits
  • How to Stop Habits from Forming?
  • How to Change Existing Habits?

Module 5: Consuming Information: Personality Types

  • How We Take in Information?
  • Myers Briggs Test

Module 6: Changing Past Conditioning

  • How to Change Your Past Conditioning?

Module 7: Avoiding Conflict

  • Managing and Handling Conflict
  • Conflict at the Workplace
  • Conflict Management
  • Steps to Managing Conflict
  • Steps to Managing Conflict – Problem Solving Process
  • Techniques for Avoiding Conflict
  • Communication Styles
  • Listening
  • Barriers to Active Listening
  • How to Be a Good Listener?
  • Use of Voice
  • Empathy
  • Harness the Power of Emotion in Communication
  • Role of Emotions
  • Emotional Awareness
  • Emotion Strategies
  • Behaviours Demonstrating Higher EQ
  • Levels of EQ
  • Communicating a Difficult Message

Module 8: Self Confidence Skills for Improved Emotional Intelligence

  • Self Confidence Skills
  • Positive Attitude
  • Conversation
  • Body Language
  • Presentation
  • Workplace Challenges
  • Leadership
  • Development Focus for Emotional Intelligence

Show moredown

Who should attend this Emotional Intelligence Training Course?

The Emotional Intelligence Course is a fundamental component of the Personal Development Courses, designed to provide a crucial understanding of principles like self-awareness, self-management, and relationship management. Anyone looking to manage and hone their emotions can benefit from this course. Moreover, it greatly benefits the following professionals:

  • Managers
  • Supervisors
  • Team Leaders
  • Sales Executives
  • Customer Service Executives
  • Educators
  • Healthcare Professionals

Prerequisites of the Emotional Intelligence Training Course

There are no formal prerequisites to attend this Emotional Intelligence Course.

Emotional Intelligence Course Overview

This Emotional Intelligence Course provides an in-depth understanding of EI and its relevance in today's workplace. Mastering Emotional Intelligence is key to effective communication, leadership, and relationship building, contributing significantly to career success and personal growth.

Emotional Intelligence is particularly crucial for professionals in leadership, human resources, customer service, and team-based roles. EI skills enable individuals to manage their own emotions, understand others' emotions, and foster a positive work environment. These skills are essential for conflict resolution, team dynamics, and effective leadership.

The Knowledge Academy’s 1-day Emotional Intelligence Course offers a comprehensive exploration of EI concepts. The Personal Development Training Courses covers self-awareness, emotional regulation, empathy, and interpersonal skills, equipping delegates with practical tools to enhance their emotional intelligence.

Course Objectives:

  • To understand the principles of Emotional Intelligence
  • To develop self-awareness and emotional regulation skills
  • To enhance empathy and understanding of others' emotions
  • To learn effective communication strategies rooted in EI
  • To improve conflict resolution and interpersonal skills
  • To cultivate leadership qualities through Emotional Intelligence

Upon completion of this course, delegates will possess a deeper understanding of emotional intelligence and its practical applications. They will have the skills to manage emotions effectively, improve their interactions with others, and lead with empathy and insight, benefiting both their professional and personal lives.

 

Show moredown

What’s included in this Emotional Intelligence Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Emotional Intelligence Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Managing Difficult Conversations Training Course Outline

Module 1: We Need to Talk

  • Delivering Bad or Sad News 
  • Dealing with Rude or Disrespectful Behaviour 
  • Dealing with Bad Behaviour or Poor Performance
  • Saying ‘No’

Module 2: Avoiding Conversation at Own Peril 

  • Complaining: Surest Sign of Avoiding
  • Avoiding
  • Why We Love Avoiding Difficult Conversations?

Module 3: Nail the Real Issue

  • Finding Out Real Issue 
  • Problem or No Problem: Just Think Before You Speak
  • Setting Expectations

Module 4: Establishing Your Goal

  • Clarify a Productive Goal
  • Backup Plan

Module 5: Resist Temptation

  • Lose the Urge to Control the Other Person
  • Top Tools to Recall: Resisting Unproductive Goals

Module 6: Designing Your ABC Message

  • Nuts and Bolts of the ABC Method
  • ABCs in Action
  • Top Tools to Recall While Designing Your ABC Message

Module 7: Delivering Your ABC Message

  • Anticipate Their Reactions
  • Unhook Emotionally
  • Story of Support
  • Setting the Stage
  • Top Tools to Recall: Delivering Your ABC Message

Module 8: Remembering That It’s a Talk and Not a Lecture

  • First Step in Listening: Shut Up
  • Good News: Listening Can Be Learned
  • Tools to Become a Better Listener
  • Ask Good Questions
  • Acknowledge the Other Person
  • Clarify If Needed
  • Top Tools to Recall: Listen Instead of Lecture

Module 9: Dealing with Defences

  • What is Defensiveness Really About?
  • Defensiveness: Attempt to Undermine Your Perspective
  • What Not to Do?
  • Cut Them Some Slack
  • Final Caution
  • Top Tools to Recall While Dealing with Defences

Module 10: Managing Freak-Outs

  • Basic Instincts
  • Fight, Flee, or Fold
  • Battle Your Basic Instincts
  • How Can You Diffuse Talking Time Bombs?
  • Top Tools to Recall While Fizzling Out Freak-Outs

Module 11: Tools to Stay Cool

  • What to Do if You Can’t Handle Heat?
  • Top Tools to Recall for Staying Cool

Module 12: Tell Me More

  • Why Do These Techniques Work?
  • Top Tools to Recall: Advanced Listening Skills

Module 13: Respond, Do Not React

  • Resist the Urge to Respond Defensively
  • Learning to Respond Powerfully
  • Wrap It Up!
  • Top Tools to Recall: Responding Powerfully

Module 14: Ultimate Power Tool

  • Being Genuine is Key
  • Simple Tools for Relationship Building
  • Helpful Hint: The Right Time for Appreciation

 

Show moredown

Who should attend this Managing Difficult Conversations Training Course?

The Managing Difficult Conversations Training Course is tailored for individuals who want to navigate challenging discussions with confidence and effectiveness. This is one of the Personal Development Courses that is essential for professionals across various roles who encounter tough conversations in the workplace and seek to improve their communication and conflict resolution skills. Many professionals can greatly benefit from attending this course, including:

  • Managers and Supervisors
  • Mediators and Conflict Resolution Specialists
  • Human Resources (HR) Professionals
  • Team Leaders and Project Managers
  • Customer Service Representatives
  • Business Owners and Entrepreneurs
  • Healthcare Professionals
  • Educators and Counsellors

Prerequisites of the Managing Difficult Conversations Training Course

There are no formal prerequisites for this Managing Difficult Conversations Training Course.

Managing Difficult Conversations Training Course Overview

Managing Difficult Conversations is a critical skill in the professional environment. This course focuses on strategies and techniques for effectively handling challenging interactions. The ability to navigate difficult conversations with tact and confidence is essential for maintaining positive relationships and resolving conflicts constructively.

This Personal Development Training is particularly important for managers, HR professionals, team leaders, and customer service representatives. Professionals in these roles often face situations where difficult conversations are necessary, whether it's addressing performance issues, resolving conflicts, or providing sensitive feedback.

The Knowledge Academy’s 1-day Managing Difficult Conversations Training Course equips delegates with the tools and confidence to handle tough interactions. It covers key aspects such as communication techniques, emotional intelligence, and conflict resolution strategies, ensuring delegates can manage difficult conversations effectively.

Course Objectives:

  • To understand the dynamics of difficult conversations
  • To develop effective communication strategies for challenging situations
  • To enhance skills in empathy and active listening
  • To learn techniques for de-escalating conflict
  • To practice providing constructive feedback in sensitive scenarios
  • To foster a positive approach to resolving conflicts and misunderstandings

Delegates completing this course will be better equipped to manage difficult conversations in a professional and constructive manner. They will leave with practical skills that enable them to approach challenging interactions with confidence, leading to more effective communication and stronger relationships in the workplace.

Show moredown

What’s included in this Managing Difficult Conversations Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Managing Difficult Conversations Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Sentiment Analysis Training Course Outline

Module 1: Introduction

  • Sentiment Analysis Applications
  • Sentiment Analysis Research
  • Sentiment Analysis as Mini NLP

Module 2: Problem of Sentiment Analysis

  • Definition of Opinion
  • Affect, Emotion, and Mood
    • Psychology
    • Sentiment Analysis
  • Different Types of Opinions

Module 3: Document Sentiment Classification

  • Supervised Sentiment Classification
  • Unsupervised Sentiment Classification
  • Sentiment Rating Prediction
  • Cross-Domain Sentiment Classification
  • Cross-Language Sentiment Classification
  • Emotion Classification of Documents

Module 4: Sentence Subjectivity and Sentiment Classification

  • Subjectivity
  • Sentence Subjectivity Classification
  • Sentence Sentiment Classification
  • Dealing with Conditional Sentences
  • Dealing with Sarcastic Sentences
  • Cross-Language Subjectivity and Sentiment Classification
  • Using Discourse Information for Sentiment Classification
  • Emotion Classification of Sentences

Module 5: Aspect Sentiment Classification

  • Rules of Sentiment Composition
  • Negation and Sentiment
  • Modality and Sentiment
  • Coordinating Conjunction 
  • Sentiment Words in Non-Opinion Contexts
  • Rule Representation
  • Word Sense Disambiguation and Coreference Resolution

Module 6: Aspect and Entity Extraction

  • Frequency-Based Aspect Extraction
  • Exploiting Syntactic Relations
  • Using Supervised Learning
  • Mapping Implicit Aspects
  • Grouping Aspects into Categories
  • Exploiting Topic Models
  • Entity Extraction and Resolution
  • Opinion Holder and Time Extraction

Module 7: Sentiment Lexicon Generation

  • Dictionary-Based Approach
  • Corpus-Based Approach
  • Desirable and Undesirable Facts

Module 8: Analysis of Comparative Opinions

  • Problem Definition
  • Identify Comparative Sentences
  • Identifying the Preferred Entity Set
  • Special Types of Comparison
  • Entity and Aspect Extraction

Module 9: Opinion Summarisation and Search

  • Aspect-Based Opinion Summarisation
  • Enhancements to Aspect-Based Summary
  • Contrastive View Summarisation
  • Traditional Summarisation
  • Summarisation of Comparative Opinions
  • Opinion Search
  • Existing Opinion Retrieval Techniques

 Module 10: Analysis of Debates and Comments

  • Recognising Stances in Debates
  • Modelling Debates/Discussions
  • Modelling Comments

Module 11: Mining Intentions

  • Problem of Intention Mining
  • Intention Classification
  • Fine-Grained Mining of Intentions

Module 12: Detecting Fake or Deceptive Opinions

  • Different Types of Spam
  • Supervised Fake Review Detection
  • Supervised Yelp Data Experiment
  • Automated Discovery of Abnormal Patterns
  • Model-Based Behavioural Analysis
  • Group Spam Detection
  • Identifying Reviewers with Multiple User IDs
  • Exploiting Burstiness in Reviews
  • Some Future Research Directions

Show moredown

Who should attend this Sentiment Analysis Training Course?

Sentiment Analysis Training is designed to equip individuals with the skills and knowledge necessary to analyse and interpret sentiments, emotions, and opinions expressed in text data. This course will benefit the following professionals:

  • Marketers
  • Customer Service Representatives
  • Product Managers
  • Social Media Managers
  • Sales Professionals
  • Investors
  • Customer Experience (CX) Managers

Prerequisites of the Sentiment Analysis Training Course

There are no formal prerequisites for this Sentiment Analysis Training Course. However, prior experience in Natural Language Processing (NLP) would be helpful for the delegates.

Sentiment Analysis Training Course Overview

Sentiment Analysis is a valuable technique in today's digital landscape, allowing us to decipher emotions within textual data. This is one of the Personal Development Courses that delves into the world of sentiment analysis, its methodologies, and its wide-ranging applications across industries. Understanding sentiment is crucial for extracting insights from unstructured data, such as customer reviews and social media comments.

Professionals in marketing, data analysis, customer service, and social media management should aim to master sentiment analysis. It empowers them to comprehend customer sentiments, identify market trends, and enhance the overall customer experience. In a data-driven world, these skills are invaluable.

The Knowledge Academy's 1-day Sentiment Analysis Training equips delegates with practical knowledge and hands-on experience in sentiment analysis. The course covers various tools and methodologies to effectively gauge public opinion and sentiment from text data, enabling professionals to make informed decisions

Course Objectives:

  • To grasp the fundamentals of Sentiment Analysis.
  • To explore different sentiment analysis tools and techniques
  • To develop proficiency in interpreting sentiment data
  • To apply sentiment analysis in real-world business scenarios
  • To gain insights into customer attitudes and preferences
  • To enhance data-driven decision-making processes. 

Upon completing this course, delegates will possess a strong foundation in sentiment analysis. They will be able to extract meaningful insights from textual data, enabling them to make informed decisions, improve customer experiences, and identify emerging trends in their respective fields.

 

Show moredown

What’s included in this Sentiment Analysis Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Sentiment Analysis Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Handling Abusive Customers Training Course Outline

Module 1: What is Problem Solving?

  • Generating Alternatives
  • Evaluating and Selecting Alternatives
  • Implementing Solutions

Module 2: Identifying (Potentially) Difficult Customers

  • Customers Who Emit a Bad Vibe
  • Customers Who Refuse to Sign a Contract
  • Customers Who Try to Push Your Schedule
  • Customers Who Talk about Other Vendors
  • Customers Who Point Out That “You Are the Expert”
  • Customers Who Refuse a Standing Meeting
  • Customers Who Refuse Payment Before Full Delivery
  • Customers Who Ask for a Discount

Module 3: Rude Customers and Managing Emotion in the Team

  • Staying in Control During Confrontations
  • Best Responses to Rude Customers
  • Why Does Customer Rudeness Matter?
  • Strategies for Handling Rude Customers
    • Stay Calm, Don't React and Don't Take It Personally
    • Listen and, If Appropriate, Apologise
    • Stand Firm and Solve the Problem
  • When to Step In and Dealing with the Aftermath
  • Supporting Team Members After a Confrontation
  • What to Do When Emotions Run High
  • Ways to Handle Emotions in the Team

Module 4: A Policy for Dealing with Angry and Abusive Customers

  • Abusive Customers Should Never Be Mistaken for Angry Customers
  • Three-Strike Rule
  • Manager/Specialist Listens to the Call
  • Follow-Up Call
  • Dealing with Repeat Offenders
  • Routing Calls to a Specialised Advisor
  • Request Future Communication Is Handled Via Email
  • Dropping the Customer
  • Handling Abusive Customers on Email and Live Chat

Module 5: Dealing with Specific Customer Situations

  • When You’re Late or Know You’ll Be Late
  • Customer Is in a Hurry
  • When a Customer Jumps Ahead in a Line of Waiting Customers
  • When a Customer Asks to Be Served Ahead of Other Waiting Customers
  • Customer’s Negative Attitude About Company Due to Past Experiences
  • Customer Has Been Through Voicemail Hell
  • When a Customer Is Experiencing a Language Barrier
  • Customer Needs to Follow a Sequence of Actions        
  • Customer Insults Your Competence
  • Customer Won’t Stop Talking on the Phone
  • Customer Won’t Stop Talking and Is Getting Abusive on the Phone
  • Customer Has Been Waiting in a Line
  • When You Don’t Have the Answer
  • When Nobody Handy Has the Answer
  • Threatens to Go Over Your Head
  • Demands to Speak with Your Supervisor, Who Isn’t Available           
  • Threatens to Complain to the Press
  • Customer Makes an Embarrassing Mistake
  • Customer Threatens Bodily Harm or Property Damage
  • Customer Makes a Racist Remark and Sexist Remark
  • Customer Is Playing to an Audience of Other Customers
  • You Want Feedback from the Customer
  • You Need to Respond to a Customer Complaint Made in Writing
  • Customer Complains About a Known Problem

Show moredown

Who should attend this Handling Abusive Customers Training Course?

The Handling Abusive Customers Training Course is a crucial program designed for professionals across various customer-facing roles who need to effectively manage difficult interactions with customers. This training is particularly beneficial for:

  • Customer Service Representatives
  • Call Center Agents
  • Frontline Retail Staff
  • Hospitality Staff
  • Support Staff
  • Client-Facing Professionals
  • Customer Support Representatives
  • Retail Store Associates

Prerequisites of the Handling Abusive Customers Training Course 

The Handling Abusive Customers Training Course doesn't have formal prerequisites. However, participants should possess a basic understanding of customer service principles and effective communication.

Handling Abusive Customers Training Course Overview

In today's customer-centric business world, the Handling Abusive Customers Training is increasingly becoming a necessity. Among the Personal Development Courses, this course is crucial in equipping professionals across various customer-facing roles with the skills to effectively manage difficult and confrontational interactions. It focuses on maintaining professionalism and ensuring customer satisfaction, even in challenging situations. By learning how to navigate these interactions, employees can uphold the company's reputation and build stronger customer relationships.

For professionals in high-pressure, service-oriented industries, mastering the art of handling abusive customers is indispensable. This training goes beyond just improving customer relations; it also significantly contributes to creating a more positive and less stressful work environment. Employees who are adept at managing difficult interactions report higher job satisfaction and are better equipped to maintain a calm and professional demeanour.

The Knowledge Academy's one-day training programme is designed to offer practical, real-world skills in managing abusive customer interactions. Through a blend of theoretical understanding and hands-on scenarios, delegates are taught to navigate and defuse confrontational situations effectively. The course emphasises the development of key skills such as empathy, communication, and emotional resilience. Participants will gain valuable insights and techniques, enabling them to handle even the most challenging customer interactions with confidence and professionalism, thereby enhancing their role in customer service and support.

Course Objectives:

  • To equip delegates with strategies to de-escalate tense situations
  • To enhance communication skills for handling challenging interactions
  • To develop empathy and understanding in dealing with diverse customer behaviours
  • To strengthen emotional resilience in face of customer hostility
  • To foster a positive approach to resolving customer grievances
  • To ensure adherence to company policies while maintaining customer satisfaction

Delegates completing this course will be proficient in managing difficult customer interactions with professionalism and tact. They will acquire vital skills for maintaining positive customer relationships and a harmonious work environment.

Show moredown

What’s Included in this Handling Abusive Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Handling Abusive Customers Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Enhance Customer Experience Training Course Outline

Module 1: Strategy Alignment

  • Overview of Strategy Alignment
  • Strategy Alignment
  • Operating Model
  • Comparing Lean, Six Sigma, and Rapid Improvement
  • Agile Project Management
  • Comparing Deployment Strategies
  • Voice of the Customer (VOC)
  • Design Thinking
  • Lean
  • Elements of a Lean System

Module 2: Project Identification

  • Lean Supply Chain
  • CT Flow Down
  • Operational Analysis
  • Metric Categories
  • Scoping Projects
  • A3 Form
  • Project Charters
  • Project Prioritisation
  • Information Technology Ecosystems

Module 3: Lean Six Sigma Basics

  • Understand the Voice of the Customer
  • Create Robust Product and Process Designs
    • Reduce Complexity
  • Deploy Lean Six Sigma Teams
  • Performance Measurements
  • Create Value Stream Maps (VSM)
  • Eliminate Unnecessary Operations
  • Implement Just-in-Time Systems
    • Reorganise Physical Configurations
    • 5S and Standardised Work
    • Link Operations
    • Balance Material Flow
    • Mistake-Proofing
    • High Quality
    • Reduce Set-Up Time (SMED)
    • Total Preventive Maintenance
    • Level Demand
    • Reduce Lot Sizes
  • Supplier Networks and Support
  • Implement Visual Control and Pull
    • Systems – Kanban
  • Continually Update Process Technologies

Module 4: Rapid Improvement Events

  • Prepare for the Rapid Improvement Event
    • Create a Project Charter
    • Assign a Project Leader and Team Members
    • Reserve a Conference Room
    • Obtain Supplies and Equipment
    • Ensure Facilities Are Available Including Breakout Rooms
    • Ensure Support Personnel Are Available to Assist the Team
    • Collect Process Information of Floor Layouts, Process, and Procedures
    • Collect Information of Operational Cycle Times
    • Developing a Schedule for the Rapid Improvement Event
    • Setting up Flip Charts and Organising Other Materials
    • Rapid Improvement Event Communication Email
    • Rapid Improvement Event Kick-Off Agenda
  • Conducting the Event
    • Bring Team Together to Discuss Roles and Responsibilities
    • Discuss Event Deliverables
    • Conduct Team Training as Required
    • Create Detailed Value Flow Maps and Layouts of the Process
    • Facilitate to Ensure Full Participation of Team Members
    • Collect Data at Every Operation
    • Analyse Data and Develop Prioritised Improvements
    • Change the Process
    • Apply 5S and Mistake-Proofing Methods
    • Evaluate the Rapid Improvement Event

Module 5: Data Collection and Analysis

  • Big Data Collection and Analytics
  • Metadata Definition and Lineage
  • Information Quality Governance
  • Value Stream Mapping
  • Process Characterisation
  • Simple Analysis of Process Data
  • Mapping High-Volume Transactions
  • Data Collection for Services
  • Measuring Process Complexity
  • Customer Experience Mapping

Module 6: Process Improvement

  • Common Process Changes
  • Control Tool Effectiveness and Sustainability
  • Root Cause Analysis and Improvement Strategies
  • Robotic Process Automation
  • Automating for Solution Sustainability

Module 7: Building a Case for Change

  • Psychology of Groups
  • Change Readiness
  • Project Transition
  • Building a Case for Change
  • Accelerating Change

Module 8: Implementing Solutions

  • Control Strategy
  • Control Tools
  • Quality Control Plan
  • Communicating the Proposed Changes
  • Follow-Up Activities
  • Creating Metric Dashboards

Module 9: Organisational Change

  • Sustaining Process Improvements
  • Governing Organisations
  • Security
  • General Data Protection Regulation
  • Changing an Organisation

 

 

Show moredown

Who Should Attend the Customer Experience Training Course?

The Enhance Customer Experience Course is designed for professionals who are dedicated to improving the interactions and satisfaction of their customers. This course will benefit the following professionals:

  • Customer Service Managers and Representatives
  • Sales and Marketing Professionals
  • Business Owners
  • Entrepreneurs
  • Product Managers
  • Retail Managers
  • Call Center Managers
  • Brand Managers

Prerequisites of the Customer Experience Training Course

There are no formal prerequisites to attend the Enhance Customer Experience Training Course.

Customer Experience Training Course Overview

The Customer Experience Training is a crucial program in today's customer-centric business environment. This is one of the Personal Development Courses that focuses on equipping professionals with advanced skills and strategies to elevate the customer experience. In an era where customer satisfaction is paramount, this masterclass offers insightful techniques to create memorable and positive customer interactions, essential for business success and growth.

Understanding and enhancing the Customer Experience is vital for professionals in marketing, customer service, and sales roles. In a competitive market, the ability to deliver exceptional customer experiences can differentiate a business from its competitors. This masterclass is particularly beneficial for those looking to not only meet but exceed customer expectations, thereby fostering loyalty and driving business success.

The Knowledge Academy’s 1-day Customer Experience Training provides comprehensive training in this area. Delegates will explore various aspects of customer interaction and satisfaction, learning how to effectively apply these concepts in their roles. The program combines theoretical knowledge with practical application, ensuring participants can immediately implement these strategies in their professional lives.

Course Objectives:

  • To understand the fundamentals of an exceptional Customer Experience
  • To learn how to effectively map and analyse the customer journey
  • To develop strategies for personalising customer interactions
  • To gain insights into measuring and enhancing customer satisfaction
  • To explore innovative techniques for engaging with customers
  • To enhance communication skills tailored to customer needs

Upon completion, delegates will have a thorough understanding of how to enhance customer experiences effectively. They will be equipped with practical tools and strategies to make impactful changes in their customer interactions, leading to increased customer satisfaction and loyalty.

Show moredown

What’s included in this Enhance Customer Experience Course?

  • World-Class Training Sessions from Experienced Instructors
  • Enhance Customer Experience Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Conscious Listening Training Course Outline

Module 1: Introduction to Conscious Listening

  • Understanding Conscious Listening and its Importance
  • Exploring the Benefits of Conscious Listening in Various Contexts
  • Identifying and Overcoming Barriers to Effective Listening
  • Delving into the Psychology of How We Listen and Process Information
  • Conducting a Self-Assessment of Current Listening Skills
  • Setting Personal Goals for Improvement in Listening Skills

Module 2: Mechanics of Listening

  • Step-By-Step Process of Listening
  • Difference Between Active and Passive Listening
  • Understanding and Interpreting Tone, Pace, and Pitch
  • Techniques for Maintaining Focus and Attention
  • Impact of Personal Biases and Preconceptions on Listening

Module 3: Empathetic Listening

  • Defining Empathetic Listening and its Significance
  • Techniques for Developing Empathy in Listening
  • Role of Empathy in Building Relationships and Trust
  • Practicing Empathetic Listening in Difficult Conversations
  • Balancing Empathy with Objectivity

Module 4: Listening in a Digital Age

  • Challenges and Opportunities of Listening
  • Impact of Technology on Listening Skills
  • Adapting Listening Strategies for Virtual Meetings and Calls
  • Understanding the Nuances of Digital Communication
  • Strategies for Effective Listening Across Different Digital Platforms
  • Managing Distractions in Digital Environments

Module 5: Critical Listening and Analysis

  • Defining Critical Listening and its Applications
  • Strategies for Listening Analytically and Critically
  • Techniques for Evaluating the Credibility and Validity of Information
  • Distinguishing Facts from Opinions in What We Hear
  • Role of Critical Listening in Problem-Solving and Decision-Making
  • Practice Exercises for Honing Critical Listening Skills

Module 6: Listening for Leadership and Teamwork

  • Role of Listening in Effective Leadership
  • Listening Strategies for Team Building and Management
  • Encouraging Open Communication in Teams
  • Navigating and Resolving Conflicts Through Better Listening
  • Developing a Listening-Focused Culture in Organisations

Module 7: Advanced Techniques in Conscious Listenin

  • Mastering the Art of Reflective and Clarifying Questions
  • Techniques for Integrating Listening into Persuasive Communication
  • Overcoming Complex Listening Challenges
  • Developing a Continuous Improvement Plan for Listening Skills
  • Exploring Cultural Influences on Listening

Show moredown

Who should attend this Conscious Listening Training Course?

A Conscious Listening Training Course is beneficial for a wide range of individuals, especially those who seek to enhance their communication skills, both in professional and personal contexts. However, this course will include the following job roles:

  • Managers
  • Team Leaders
  • Human Resources Professionals
  • Sales Representatives
  • Customer Service Professionals
  • Public Speakers
  • Marketing Professionals

Prerequisites of Conscious Listening Training Course

There are no formal prerequisites for attending this Conscious Listening Training Course.

Conscious Listening Training Course Overview

Conscious Listening is about carefully paying attention and fully understanding what you hear, also it is more than just hearing the sounds or words.Top of Form It is crucial in enhancing communication, fostering empathy, and improving relationships in both personal and professional contexts. For individuals, Conscious Listening helps them to get more involved and understand better, so they can give smarter and more effective responses. In organisational contexts, the skill of Conscious Listening contributes to leadership, teamwork, and customer relations, ultimately leading to a more productive and harmonious work environment. Having the required knowledge of Conscious Listening can foster better teamwork which in result propel your career and gets ample of job opportunities.

The Knowledge Academy’s 1-day Conscious Listening Training provides delegates with comprehensive knowledge of the benefits of Conscious Listening in various aspects. They will get familiar with the introduction to conscious listening, emphasising its importance in various aspects of life and work, learn to identify and overcome barriers to effective listening. Furthermore, it covers the mechanics of listening, differentiating between active and passive listening, understanding non-verbal cues, and the impact of personal biases on listening.

Course Objectives:

  • To provide an understanding of Conscious Listening and its significance
  • To develop skills in active listening for improved personal and professional relationships
  • To adapt listening skills for digital communication and understand the impact of technology
  • To enhance critical listening abilities for effective decision-making and problem-solving
  • To learn how to apply listening strategies in leadership and teamwork

After completing this Conscious Listening course, delegates will be able to practice empathetic listening in challenging conversations and enhance their listening skills in digital environments. They will also be able to develop critical listening skills and apply these skills in problem-solving and decision-making.

Show moredown

What’s included in this Conscious Listening Training Course?

 

  • World-Class Training Sessions from Experienced Instructors
  • Conscious Listening Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Strategic Planning and Thinking Training Course Outline

Module 1: Introduction to Strategic Planning

  • Defining What "Strategic" Means
  • Using the Strategic Planning Process
  • Assessing the Benefits of Strategic Planning
  • Preparing for the Planning Process

Module 2: Stakeholder Involvement and Undertaking a Strategic Review

  • How do You Define Stakeholders?
  • Stakeholder Research
  • Collaborator/Competitor Analysis
  • Boston Consulting Group (BCG) Matrix
  • Thinking about the Relationship Between Outputs, Outcomes, and Impact

Module 3: Strategic Direction

  • Identifying Strategic Direction
  • Mission, Vision, Values, and Direction
  • How Review Findings Will Impact On the Organisation's Strategic Direction
  • Relationship Between Organisation Strategy and Brand Identity, and Aligning the Two
  • Setting Strategic Objectives
  • Applying SMART Strategic Thinking Skills

Module 4: Establishing Success Criteria

  • Be Transparent 
  • Include Past Plans in the Process 
  • Agree on Terminology
  • Engaged Leadership 
  • Avoid Rushing to Conclusions
  • Plan for Change Management
  • Strategic Planning Takes Time

Module 5: Listing Priority Areas for Action and Developing Objectives

  • Strategic Plan Development
  • SWOT Analysis to Set Priorities
  • Long Term Strategic Objectives

Module 6: Using Outcomes-Based Tools and Action Planning Tools

  • Using Outcomes-Based Tools
  • Using Action Planning Tools

Module 7: Implementing the Strategy

  • Strategy Implementation
  • Key Factors Involved in Implementing Strategy
  • Communicating Strategic Plan

Module 8: Monitoring and Evaluation

  • Undertaking Effective Monitoring and Evaluation
  • Difference Between Monitoring, Evaluation, and Impact Assessment
  • Identifying the Indicators and How to Measure their Achievement
  • Recognising Emergent Approaches to Monitoring and Evaluation

Show moredown

Who should attend this Strategic Planning and Thinking Training Course?

The Strategic Planning and Thinking Course is designed for professionals seeking to enhance their strategic decision-making skills. This Personal Development Training Course is ideal for individuals in various roles who are responsible for shaping and executing organisational strategies. The following professionals can greatly benefit from attending this Course:

  • Business Managers and Executives
  • Project Managers
  • CEOs and CFOs
  • Entrepreneurs and Business Owners
  • Department Heads
  • Marketing Managers
  • Team Leaders

Prerequisites of the Strategic Planning and Thinking Training Course

There are no formal prerequisites for this Strategic Planning and Thinking Course.

 

Strategic Planning and Thinking Training Course Overview

Strategic Planning and Thinking are crucial skills in today’s dynamic business environment. This is one of the Personal Development Courses that addresses the need for strategic approaches to challenges and opportunities in the workplace. Understanding and applying these skills are essential for long-term planning, effective decision-making, and achieving sustainable growth.

These skills are particularly important for professionals in managerial, executive, and entrepreneurial roles. They enable individuals to anticipate market trends, adapt to changing environments, and make informed decisions. Strategic thinking is key to driving innovation and staying competitive.

The Knowledge Academy’s 1-day Strategic Planning and Thinking Training Course provides delegates with the tools and methodologies for effective strategic analysis and planning. The Personal Development Training Courses focuses on developing a strategic mindset, enhancing decision-making skills, and fostering innovative thinking.

Course Objectives:

  • To understand the principles of strategic thinking and planning
  • To develop skills in analysing business environments
  • To learn techniques for long-term goal setting and planning
  • To enhance decision-making capabilities in a strategic context
  • To foster innovative thinking for business growth
  • To practice strategic planning in various business scenarios

Upon completing this course, delegates will have a strengthened ability to think and plan strategically. They will be better equipped to lead their organisations toward sustainable growth and success, making informed decisions that align with long-term objectives.

Show moredown

What’s included in this Strategic Planning and Thinking Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Strategic Planning and Thinking Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Active Listening Skills Course Outline

Module 1: An Overview of Active Listening Skills

  • What is Active Listening?
  • Importance of Active Listening Skills

Module 2: Steps for Active Listening Skills

  • Listen Attentively but Relaxed
  • Keep Your Mind Open to Listening
  • Pause Before Responding
  • Ask Question for Clarification Anything
  • Explain in Brief in Your Wording
  • Feel Same What the Speaker Feels

Module 3: How to Improve Your Active Listening Skills

  • Face the Speaker and Make Eye Contact
  • Show to the Speaker That You are Interested and Listen Properly
  • Provide Feedback
  • Do Not Interrupt the Speaker
  • Try to Do A Conversation in Front of the Mirror
  • Listen and Make a Virtualisation Picture

Module 4: Benefits of Active Listening Skills

  • Understand the Motive of Conversation
  • Successful Conversation
  • Save Time and Money
  • Build a Strong Network and Good Relation with Speaker
  • Reduce the Stress Level
  • Engagement and Motivation
  • Add-Ons Teaching Skills
  • Problem-Solving or Handing Issues

Module 5: Outcomes of Active Listening

  • Person Feel You are Interested in Listening
  • Increased Self-Confidence and Understanding
  • Clarifying Misunderstanding

Show moredown

Who should attend this Active Listening Skills Training Course?

The Active Listening Skills Course is one of the Personal Development Courses tailored for individuals looking to enhance their communication capabilities. This course is essential for professionals in diverse fields who aim to improve their ability to actively listen, understand, and respond effectively. The following professionals can greatly benefit from attending this course:

  • Customer Service Representatives
  • Sales Professionals
  • Managers and Supervisors
  • Teachers and Educators
  • Project Managers
  • Team Leaders
  • Human Resources Professionals
  • Legal and Compliance Professionals

Prerequisites of the Active Listening Skills Training Course

There are no formal prerequisites for this Active Listening Skills Course.

 

Active Listening Skills Course Overview

Active listening is a fundamental skill in effective communication, crucial in both personal and professional contexts. This course focuses on the development of active listening skills, enabling individuals to fully understand and respond to the information being communicated. In today's fast-paced world, the ability to listen actively is invaluable for building meaningful relationships and making informed decisions.

Active Listening is particularly important for professionals in roles that require high levels of interaction and communication, such as managers, therapists, educators, and customer service representatives. By mastering active listening, these professionals can improve their engagement with clients, colleagues, and stakeholders, leading to enhanced relationships and better outcomes.

The Knowledge Academy's 1-day Active Listening Skills Course is one of the Personal Development Courses, designed to enhance delegates' listening abilities. It provides practical techniques and exercises to improve attention, empathy, and understanding in conversations. This training helps participants develop a skill set that is essential for effective communication and relationship building.

Course Objectives:

  • To understand the principles of active listening
  • To develop skills in empathetic and non-judgmental listening
  • To learn techniques for maintaining focus and attention
  • To enhance the ability to understand and interpret verbal and non-verbal cues
  • To improve communication skills for better interpersonal relationships
  • To practice active listening in a variety of scenarios

Upon completing one of these Personal Development Courses, delegates will possess enhanced active listening skills, enabling them to communicate more effectively and build stronger relationships. They will leave with a set of practical tools to apply in their professional and personal lives, leading to improved understanding and collaboration.

Show moredown

What’s included in this Active Listening Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Active Listening Skills Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Creative Writing Training Course Outline

Module 1: Introduction to Creative Writing

  • What is Creative Writing?
  • Main Elements of Creative Writing
  • Types of Creative Writing
  • Techniques Used in Creative Writing

Module 2: Challenges for Translation

  • Challenges to Writers
  • Challenges for Translation
  • Experiment Challenges
  • Design and Quality Challenges

Module 3: Composition and Creative Writing

  • Introduction to Composition Writing
  • Types of Composition Writing

Module 4: Seven Processes of Creative Writing

  • Planning or Prewriting
  • Drafting (or Writing the First Draft)
  • Sharing Your First Draft
  • Evaluating Your Draft
  • Revising Your Content
  • Editing
  • Publishing Your Final Product

Module 5: Writing Fiction

  • Literary Fiction
  • Form and Structure
  • Finding Characters
  • Basics of Story Making

Module 6: Creative Nonfiction

  • Meaning of Creative Nonfiction
  • Characteristics of Creative Nonfiction
  • Tips for Creative Nonfiction Writing
  • Common Literary Nonfiction Subgenres

Module 7: Basics of Writing Poetry

  • Listening to Language
  • Finding Language
  • Awakening and Shaping Language
  • Playing with Language

Module 8: Performing Writing

  • Introduction to Performing Writing

Module 9: Writing in the Academy and Community

  • Introduction

Module 10: Tips to Improve Creative Writing

  • Do Not Underestimate the Reader
  • Edit
  • Give Your Characters Life
  • Utilise Strong Words
  • Check Your Commas
  • Grab Attention from the Start
  • Give the Reader a Satisfactory Ending

Show moredown

Who should attend this Creative Writing Training Course?

The Creative Writing Training Course is designed for individuals eager to refine their creative writing skills. This course is ideal for aspiring writers, professionals in content creation, and anyone seeking to enhance their storytelling abilities. The following individuals can greatly benefit from attending this course:

  • Journalists
  • Content Creators
  • Copywriters
  • Teachers and Educators
  • Public Relations Professionals
  • Bloggers
  • Content Marketers

Prerequisites of the Creative Writing Training Course

There are no formal prerequisites for this Creative Writing Course.

Creative Writing Training Course Overview

Creative Writing is an art form that enables expression, storytelling, and communication in unique and imaginative ways. Among the Personal Development Courses, this course offers an introduction to the diverse world of creative writing, highlighting its importance in personal expression and professional communication. Understanding and developing creative writing skills can enhance one’s ability to engage and captivate audiences.

Professionals in fields such as marketing, advertising, journalism, and education will find this course particularly beneficial. It’s also ideal for aspiring writers and those in any role requiring narrative skills. Creative writing enhances one’s ability to convey messages compellingly and creatively, making it a valuable skill in many professions.

The Knowledge Academy’s 1-day Creative Writing Training Course is designed to unlock creativity and improve writing skills. The training covers various aspects of creative writing, from character development to plot structuring, providing delegates with the tools to express themselves more effectively through writing.

Course Objectives:

  • To explore the fundamentals of Creative Writing
  • To develop skills in character creation and development
  • To learn the art of crafting engaging narratives and plots
  • To enhance descriptive and expressive writing abilities
  • To understand various genres and styles in creative writing
  • To practice writing with feedback and guidance

Upon completion, delegates will have honed their creative writing skills, enabling them to craft more engaging and imaginative works. They will leave with a deeper understanding of storytelling techniques and the confidence to apply these skills in both personal and professional contexts.

Show moredown

What’s included in this Creative Writing Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Creative Writing Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

E-mail Etiquette Training Course Outline

Module 1: Introduction to E-Mail

  • What is E-Mail?
  • Impact of E-Mail on Business
  • Handheld Electronic Devices
  • E-Mail Pitfalls and Potential

Module 2: Managing Mailbox

  • E-Mail Management
  • Receiving and Processing E-mail
  • Auto-Reply Messages
  • Using Folders and Filters

Module 3: Message Preparation

  • CC and BCC
  • SMART Subject Lines
  • Greetings
  • Message Ending
  • Signatures
  • Disclaimers and Confidentiality
  • Attachments

Module 4: Writing E-Mails

  • Traditional Vs Modern Business Writing
  • What Goes Wrong in Written Communication?
  • ABC of Modern Business Writing
  • Benefits of ABC Approach
  • Rules of Good Writing

Module 5: Planning and Structuring Messages

  • Steps to Success in Planning Messages
  • Structure Message Logically
  • Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

  • Online Communication
  • Use E-Mails to Build Relationships
  • Creating Real Bond
  • Keep It Brief

Module 7: Nurturing E-Mail Netiquette

  • Punctuation
  • Use Active Voice
  • Electronic Emotions
  • Abbreviations

Module 8: Practicing Safe E-Mail

  • Scam Spam
  • Spam Filters
  • Flamers and Trolls
  • Mail Bombing
  • Chain Letters
  • Hoaxes and Snooping

Module 9: Safety and Security

  • E-Mail Safety and Security
  • Controlled Access
  • Encryption
  • Digital Signature and Certificate
  • Techniques to Protect Messages
  • Computer Viruses

Show moredown

Who should attend this E-mail Etiquette Training Course?

The E-mail Etiquette Course is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:

  • Business Executives and Managers
  • Customer Service Representatives
  • Sales Representatives
  • Administrative Assistants
  • Marketing Managers
  • Lead Generation Specialists
  • Client Relations Managers

Prerequisites of the E-mail Etiquette Training Course

There are no formal prerequisites for this E-mail Etiquette Course.

E-mail Etiquette Training Course Overview

E-mail Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via e-mail. With most of the business correspondence conducted electronically, understanding e-mail etiquette is crucial for maintaining professionalism and clarity in communications.

This training is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for administrative staff, managers, customer service representatives, and anyone who seeks to improve their written communication skills. Mastery of e-mail etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.

The Knowledge Academy's 1-day E-mail Etiquette Training Course offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.

Course Objectives:

  • To understand the key principles of E-mail Etiquette
  • To learn how to compose clear, concise, and professional e-mails
  • To develop skills in structuring e-mails for maximum clarity and impact
  • To understand the appropriate use of tone and language in e-mails
  • To learn how to handle sensitive or confidential information via e-mail
  • To practice effective e-mail communication strategies in various scenarios

Upon completing this course, delegates will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.

Show moredown

What’s included in this E-mail Etiquette Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • E-mail Etiquette Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Podcasting Course Outline

Module 1: Introduction to Podcasting

  • What is Podcasting?
  • Benefits of Podcasting
  • Why Podcasting Works as a Content Platform?
  • How to Start Your Podcast?

Module 2: Watching and Listening to Podcasts

  • Finding and Auditioning Podcasts
  • Podroll
  • Podcatching

Module 3: Podcasting How-to

  • Developing Your Podcast
  • Doing Show Prep Setting up Your Studio and Recording
  • Editing/ Mastering
  • Encoding for Distribution
  • Uploading
  • Updating Your Feed

Module 4: Recording an Audio Podcast

  • Introducing the Waveform
  • Recording Levels
  • Important Audio Terms and Concepts
  • Recording Yourself
  • Recording a Podcast

Module 5: Assembling Sound

  • Introduction to Digital Audio Editing
  • Editing the Sound Recording
  • Using a Multitrack Setup to Add Music, Sound Effects, and Comments
  • Locking and Backing up Your Podcast
  • Mastering Your Podcast
  • Creating an Audio Mixdown
  • Adjusting the Volume

Module 6: Video Podcast Production

  • Watching Video Podcasts on Your Television
  • Glossary of Video Basics
  • Video Equipment
  • Camera Stabilisers
  • Lights
  • Preproduction
  • Production
  • Video Postproduction

Module 7: Serving It Up

  • Registering Your Own Domain
  • Securing Your Domain
  • Hosting Your Podcast Files
  • Uploading Your Files
  • Creating Your Podcast’s Websites

Show moredown

Who should attend this Introduction to Podcasting Training Course?

The Introduction to Podcasting Course is designed for individuals interested in exploring the world of podcasting. This course is ideal for podcast creators, content producers, and those seeking to communicate their ideas through this dynamic medium. The following individuals can greatly benefit from attending this course:

  • Podcasters
  • Content Creators
  • Journalists
  • Bloggers
  • Youtubers
  • Marketing Professionals
  • Entrepreneurs
  • Social Media Managers

Prerequisites of the Introduction to Podcasting Training Course

There are no formal prerequisites for this Introduction to Podcasting Course.

Introduction to Podcasting Course Overview

Podcasting has emerged as a significant medium for information sharing and storytelling in the digital age. This is one of the Personal Development Courses that provides a comprehensive introduction to podcasting, covering the essential aspects of creating, producing, and distributing podcasts. Understanding the art and technology behind podcasting is crucial for anyone looking to engage audiences in this increasingly popular format.

This course is especially beneficial for professionals in media, marketing, communications, and education, as well as for entrepreneurs and freelancers looking to leverage this medium. Podcasting skills are valuable for those who wish to share expertise, tell stories, or build a brand presence in an engaging and accessible way

The Knowledge Academy’s 1-day Introduction to Podcasting Course provides practical insights into starting and managing a podcast. It covers topics such as content creation, audio recording, editing, and strategies for building an audience, offering delegates the tools to successfully launch and maintain a podcast.

Course Objectives:

  • To understand the basics of podcasting and its potential impact
  • To learn the technical aspects of recording and producing a podcast
  • To develop skills in content creation and storytelling for audio
  • To gain insights into audience engagement and distribution platforms
  • To understand the importance of consistency and branding in podcasting
  • To explore monetisation and marketing strategies for podcasts

Delegates completing this course will have a foundational understanding of podcasting, including the technical and creative aspects. They will be equipped to start their own podcasts, using their new skills to engage and grow their audience effectively.

Show moredown

What’s included in this Introduction to Podcasting Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Introduction to Podcasting Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Report Writing Training Course Outline

Module 1: Preparation for Report Writing

  • What is a Report?
  • Effective Report Writing
  • Setting Your Objectives
  • Thinking about the Reader
  • Obtaining the information

Module 2: Planning the Project

  • Prioritising the Information
  • Structuring your Material
  • Sequencing your Material

Module 3: Writing the Report

  • Accuracy, Brevity and Clarity
  • Writing Style
  • Using Illustrations
  • Presentation, Format and Layout
  • Editing
  • Proofing

Show moredown

Who should attend this Report Writing Training Course?

The Report Writing Course is tailored for individuals seeking to enhance their Report Writing skills. This course is essential for professionals across various sectors who need to convey information clearly and effectively through written reports. Here is a list of professionals who can greatly benefit from attending this course:

  • Business Analysts
  • Project Managers
  • Technical Writers
  • Data Analysts
  • Researchers
  • Consultants
  • Public Officials
  • Academic Professionals

Prerequisites of the Report Writing Training Course

There are no formal prerequisites for this Report Writing Course.

Report Writing Training Course Overview

Report Writing Training is an essential course designed to enhance the Report Writing skills of professionals. In the modern business world, the ability to communicate information clearly and effectively through written reports is invaluable. This training is relevant for a wide range of industries and roles, as it covers the fundamental principles of structuring, writing, and presenting reports in a professional manner.

The skill of writing clear and concise reports is crucial for professionals in business, research, administration, and management sectors. Effective Report Writing enables individuals to convey information, analysis, and recommendations in a structured and understandable way. This skill is particularly important for those in roles that require regular reporting on project progress, research findings, or business outcomes.

The Knowledge Academy's 1-day Report Writing Training Course offers comprehensive instruction in the art of professional Report Writing. Delegates will learn techniques to improve clarity, precision, and effectiveness in their reports. The training includes practical exercises to apply these skills, ensuring that delegates leave with a strong foundation in creating reports that are both informative and engaging.

Course Objectives:

  • To understand the key components of a professional report
  • To enhance skills in structuring reports for clarity and impact
  • To learn techniques for writing concisely and persuasively
  • To develop abilities in presenting data and findings effectively
  • To gain insights into tailoring reports to different audiences
  • To improve proofreading and editing skills for report refinement

Delegates completing this course will have a solid foundation in professional Report Writing. They will be equipped to produce high-quality reports that effectively communicate key information, findings, and recommendations, thus enhancing their professional communication skills and contributing to their career development.

Show moredown

What’s included in this Report Writing Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Report Writing Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Motivation and Goal Setting Training Course Outline

Module 1: Introduction

  • Motivation and Goal Setting
    • Introduction to Motivation
    • Introduction to Goal Setting
  • Importance of Goals
    • Goals Give You Focus
    • Goals Help You Measure Progress
    • Goals Help You Stay Motivated
    • Goals Help You Beat Procrastination
    • You Achieve Even More
    • Goals Help to Determine What You Want in Life

Module 2: Goal Setting Theory

  • Method 1: 1-4C F
    • Principles of Goals
  • Method 2: SMART
    • Specific
    • Measurable
    • Attainable
    • Relevant
    • Time-Bound
  • Method 3: Backwards Goal Setting

Module 3: How to Prioritise Your Personal Goals?

  • Overview

Module 4: Process of Goal Setting

  • Self-Awareness
  • Awareness of Your Options
  • Awareness of Options that Best “Fit” You
  • Awareness of Steps Required to Reach Goal

Module 5: Strategies of Maintaining Motivation and Progress Towards Your Goals

  • How to Visualise Your Long-Range Goals?
  • Set Your Goals in Writing
  • Keep a Record of Your Progress
  • Maintain Positive Expectations

Module 6: Maslow’s Need Hierarchy Model

  • Physiological Needs
  • Safety and Security Needs
  • Social Needs
  • Esteem Needs
  • Self-Actualisation

Module 7: Self-Motivation at Work

  • Motivation Challenges

Module 8: Useful Goal Setting Tools

  • Non-Digital Goal Setting Tools
    • Keep a Goal-Setting Journal
    • Try Backward Goal-Setting
    • Get Some Social Support
  • Digital Goal Setting Tools
    • Way of Life
    • Coach me Goal Tracking
    • Momentum

Show moredown

Who should attend this Motivation and Goal Setting Training Course?

The Motivation and Goal Setting Training Course is designed for individuals striving to boost their motivation and achieve their personal and professional goals. This course is ideal for anyone seeking to overcome obstacles, enhance productivity, and create a roadmap for success. The following individuals can greatly benefit from attending this course:

  • Managers and Team Leaders
  • Sales and Marketing Team Members
  • HR Professionals
  • Employee Development and Training Specialists
  • Project Managers
  • Executives and Business Leaders
  • Customer Service Team Members

Prerequisites of the Motivation and Goal Setting Training Course

There are no formal prerequisites for this Motivation and Goal Setting Course.

Motivation and Goal Setting Training Course Overview

Motivation and Goal Setting Training is a vital course designed to enhance personal and professional growth. In today’s fast-paced and competitive business environment, the ability to set and achieve goals is crucial. Among the Personal Development Courses, this course highlights the importance of motivation and goal setting in driving personal and organisational success, making it relevant across a range of professions.

Understanding and mastering motivation and goal setting is essential for professionals at all levels, particularly those in leadership and management roles. It is beneficial for anyone looking to improve their ability to set clear objectives, stay motivated, and achieve their goals. This skill set is key in enhancing productivity, focus, and overall performance in both personal and professional contexts.

The Knowledge Academy's 1-day Motivation and Goal Setting Training provides delegates with practical tools and techniques to set achievable goals and stay motivated. The course combines theory with interactive activities, ensuring participants understand how to apply these skills in real-world situations. Delegates will leave with a clear framework for setting, pursuing, and achieving their personal and professional goals.

Course Objectives:

  • To understand the principles of effective goal setting
  • To learn techniques for maintaining motivation towards achieving goals
  • To develop skills for setting realistic and achievable objectives
  • To identify personal and professional goals and the steps to achieve them
  • To explore strategies to overcome challenges and stay focused
  • To enhance self-awareness in relation to goal setting and motivation

Upon completion of this course, delegates will be equipped with the skills to set clear and achievable goals and maintain motivation to achieve them. These skills are crucial for personal development and professional advancement, enhancing both individual and team performance.

Show moredown

What’s included in this Motivation and Goal Setting Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Motivation and Goal Setting Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Getting Back into Work Masterclass Course Outline

Module 1: Set Yourself for the Success

  • Make Time for your Return to Work
  • Make a Return-to-Work Plan
  • Get in the Right Frame of Mind

Module 2: Build your Confidence

  • Identify Your Strengths and Skills
  • Remind Yourself of Your Experience and Achievements
  • Recognise Your Self-Doubts

Module 3: Get Clear on your Career Direction

  • Think About What You Want from your Next Job
  • How to Find Your Desired Career Path?

Module 4: Update Your Skills and Knowledge

  • Identify What Skills and Knowledge Need Updating
  • Find Out Where You can Update with Training Courses
  • Consider How Else You can Update

Module 5: Network

  • Use and Develop Your Networks
  • Create Your Return-to-Work Introduction

Module 6: Find Job Opportunities

  • Networking
  • Jobs Boards and Recruiters
  • Government Supported Schemes
  • Speculative Applications
  • Retraining Support
  • Start-up Advice
  • Volunteering Opportunities

Module 7: Prepare Yourself for Interviews

  • Write your CV and Cover Letter
  • Understand the Different Types of Interview Questions
  • General Interview Questions
  • Competency-Based Interview Questions
  • Strengths-Based Interview Questions

Module 8: Negotiate Efficiently

  • What is Negotiation?
  • Types of Negotiation
  • Negotiation Techniques in the Workplace
  • Important Negotiation Skills for Workplace Success

Module 9: Get Ready to Return to Work

  • Plan for Charges at Home
  • Find Solutions for any Caring Responsibilities
  • Get into a Return-to-Work Mind-set
  • Work Through your Finances

 

 

Show moredown

Who should attend this Getting Back into Work Masterclass?

The Getting Back into Work Masterclass is tailored for individuals aiming to re-enter the Workforce after a break or hiatus. This Masterclass is essential for professionals seeking guidance, strategies, and confidence to successfully transition back into their careers. The following individuals can greatly benefit from attending this Masterclass:

  • Career Break Returnees
  • Redundant Workers
  • Early Retirees
  • Career Changers
  • Former Entrepreneurs
  • Freelancers and Contract Workers

Prerequisites of the Getting Back into Work Masterclass

There are no formal prerequisites for this Getting Back into Work Masterclass.

Getting Back into Work Masterclass ​Course Overview

The idea of going back to work after a long period of time away from the workplace can be daunting. There is always a risk of getting left behind, which can disrupt confidence and make the idea of going back to work look intimidating but make your return to work a successful one. You can conquer the fear, and handle it head-on, and now is the time to take the initiative and re-evaluate in which direction your profession or career to go.

In this 1-day training, delegates will gain knowledge of how to tackle the situation when you are going to apply for a new job role completely after a career break. Delegates will attain the understanding of how we can give appropriate answers when employers ask you about ‘why you took time off in the first place’. This course will provide the knowledge of creating a career plan for their better future.

This training will cover various concepts, such as:

  • Make a return to work plan
  • Remind your experience and achievements
  • Managing various kinds of interviews questions
  • Identify your skills and knowledge needs to update

At the end of this training, delegates will also understand how to find new job opportunities after a long career break. Delegates will attain the knowledge of how to prepare yourself for interview questions. Delegates will accomplish the understanding of building networks and then utilise them for creating return-to-work introduction and adapting new working environment during this training.

Show moredown

What’s included in this Getting Back into Work Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Getting Back into Work Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Voice Over Artist Masterclass​ Outline

Module 1: Introduction to Voice Over Artist

  • What is a Voice Over?
  • Who is a Voice Over Artist and What is the Job of a Voice Artist?
  • Creating Character Voices

Module 2: Set Up, Tools, and Resources

  • How to Set a Home Recording Studio?
  • Voice Over Recording Tool
  • Software for Edit Audio

Module 3: Training Voice

  • Warming Up Your Voice
  • How to Increase the Resonance and Depth of Voice?
  • Mouth Closure and Tension
  • Vocal Elements
  • How to Voice Numbers and Hard Words with Perfection?

Module 4: Audio Editing and File Types

  • Introduction to Audio Editing
  • Audio File Types and Managing Different Files
  • Keyboard Shortcuts

Module 5: Reading Scripts and Using Appropriate Voice Styles

  • Reading Sight
  • Understanding Voice Acting Script
  • Tips for Recording Audio Scripts

Module 6: Building Voice Over Business

  • Tips for Your Voice Over Website
  • How to Create Showreels?
  • Role of a Voice Over in Different Businesses
  • Voice Over Business Plan
  • Boilerplates

 

Show moredown

Who should attend this Voice Over Artist Masterclass?

The Voice Over Artist Masterclass is designed for individuals aspiring to excel in the field of voice acting. This Masterclass is ideal for professionals looking to refine their skills, explore opportunities, and learn the intricacies of the voice over industry. The following individuals can greatly benefit from attending this Masterclass:

  • Aspiring Voice Over Artists
  • Actors and Performers
  • Content Creators
  • Radio Personalities
  • Podcasters
  • Social Media Managers
  • Public Speakers
  • Audio Producers

Prerequisites of the Voice Over Artist Masterclass

There are no formal prerequisites for this Voice Over Artist Masterclass.

Voice Over Artist Masterclass Overview

The Voice Over Artist Masterclass is an essential training course tailored for aspiring and established voice-over artists. In the current digital age, where media and advertising are ever-expanding, the demand for skilled voice-over artists is on the rise. This masterclass addresses the growing need for quality voice talent in various sectors, including radio, television, and online platforms.

Voice-over work is crucial in numerous industries, ranging from entertainment to corporate marketing. This masterclass is particularly beneficial for actors, broadcasters, narrators, and anyone interested in pursuing a career in voice-over. It provides an understanding of the voice-over industry's nuances, helping professionals to refine their skills and adapt to various formats and styles.

The Knowledge Academy's 1-day Voice Over Artist Masterclass offers in-depth training covering the technical and artistic aspects of voice-over work. Delegates will learn from experienced voice-over professionals, gaining insights into voice modulation, script interpretation, and recording techniques. The course includes practical sessions, allowing participants to apply their learning and receive constructive feedback.

Course Objectives:

  • To develop an understanding of the voice-over industry and its requirements
  • To enhance voice modulation and control for different types of voice-over work
  • To learn effective script analysis and interpretation skills
  • To gain practical experience in recording and editing voice-overs
  • To understand how to create a professional voice-over portfolio
  • To receive personalised feedback and tips for career advancement

Delegates completing this masterclass will have a comprehensive understanding of the voice-over industry and the skills required to succeed. They will be better equipped to pursue voice-over opportunities, with improved techniques and a professional approach to their craft.

Show moredown

What’s included in this Voice Over Artist Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Voice Over Artist Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Audio Transcription Masterclass Outline

Module 1: Introduction to Audio Transcription

  • Basics of Transcribing Straight Forward Paragraphs
  • Formatting Requirements
  • Commonly Misspelt Words
  • Different Business Document Formats
  • Using Audio Transcription Equipment
  • Accurately Producing Business Documentation

Module 2: Transcribing

  • Transcribing: A Letter, Memo, and Report
  • Changing of Line Spacing

Module 3: Transcribing a Variety of Documents

  • Special Marks
  • Brackets and Vertical Space
  • Routing of Documents
  • Display of Text in Columns

Module 4: Transcribing Various Documents from Dictation Comprising

  • Hesitations
  • Corrections
  • Missing Text

Module 5: Transcribing Different Types of Documents as well as Timing

  • Enhancing Timing and Audio Transcription Skills to Maximise Speed

 

Show moredown

Who should attend this Audio Transcription Masterclass Training Course?

The Audio Transcription Masterclass is tailored for individuals interested in honing their audio transcription skills. This masterclass is perfect for beginners and those aiming to become proficient in accurately transcribing spoken content. The following individuals can greatly benefit from attending this masterclass:

  • Transcriptionists
  • Data-Entry Professionals
  • Media and Journalism Professionals
  • Content Creators
  • Virtual Assistants
  • Podcasters
  • Researchers
  • Linguistics and Communication Professionals

Prerequisites of the Audio Transcription Masterclass

There are no formal prerequisites for this Audio Transcription Masterclass.

Audio Transcription Masterclass Overview

The Audio Transcription Masterclass is a specialised course designed to equip participants with the skills required for accurate and efficient audio transcription. In the age of digital media and communication, the need for professional transcription services is increasing across various sectors. This course is relevant for individuals looking to develop or enhance their transcription abilities, which are crucial in legal, medical, business, and media fields.

Audio Transcription is a valuable skill in professions where documentation and record-keeping are paramount. This includes legal secretaries, medical transcriptionists, journalists, and administrative assistants. Proficiency in audio transcription ensures accurate representation of spoken words in written format, which is vital for record accuracy, legal compliance, and information dissemination. Mastering this skill is essential for professionals who require fast, precise transcription as part of their job role.

The Knowledge Academy's 1-day Audio Transcription Masterclass provides comprehensive training in transcription techniques, tools, and best practices. The course is designed to enhance listening skills, typing speed, and accuracy. Delegates will engage in practical exercises using real-world audio samples, ensuring they gain hands-on experience. The training also covers the use of transcription software and equipment, preparing participants for a variety of transcription scenarios.

Course Objectives:

  • To develop advanced listening skills for accurate transcription
  • To increase typing speed and efficiency while transcribing
  • To learn the use of transcription software and tools
  • To understand formatting and editing requirements for transcription
  • To practice transcribing different types of audio material
  • To enhance attention to detail and accuracy in transcription

Delegates completing this masterclass will have a thorough understanding of audio transcription processes and techniques. They will be equipped with the skills to transcribe audio accurately and efficiently, an asset in many professional fields requiring high-quality transcription services.

Show moredown

What’s included in this Audio Transcription Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Audio Transcription Certificate
  • Digital Delegate Pack

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +32 35001305 or Enquire.

Package deals

Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.

Swipe for more. Don’t miss out!

Personal Development Courses FAQs

Personal Development involves actively improving one's skills, knowledge, and self-awareness to achieve personal goals and enhance quality of life. It is important as it fosters self-improvement, enhances employability, and leads to better life satisfaction by empowering individuals to realise their potential and adapt effectively to various life challenges.
The primary goal of Personal Development Courses is to facilitate individuals in gaining skills, knowledge, and self-awareness that aid in achieving personal and professional goals. These courses aim to enhance one’s ability to manage challenges, increase productivity, and improve overall quality of life by fostering personal growth and development.
Taking Personal Development Training Courses offers multiple benefits, including improved self-awareness, enhanced skill sets, and better decision-making abilities. With our Personal Development Courses, you can gain a competitive advantage in the job market.
Learning Personal Development Courses can significantly enhance your performance at work. It equips you with improved communication skills, better time management, and increased self-awareness, all of which are crucial in a professional setting. With The Knowledge Academy’s Personal Development Courses, you can gain a competitive advantage in the job market.
There are no specific prerequisites for the Personal Development Courses. Willingness to learn and engage in self-reflection is the only key requirement in learning these courses.
Personal Development Training is suitable for you if you are seeking to improve skills like communication, leadership, and time management, and are open to self-reflection for personal or career growth.
Yes. Upon successful completion of the programme, participants will be awarded certificates for the respective courses.
On The Knowledge Academy’s Personal Development Training page, fill in your details and contact information from the “Enquire Now” drop down menu, and one of our agents will get back to you regarding the further details.
The duration of a Personal Development Training course can vary widely, ranging from a few hours for a workshop to several weeks. The Knowledge Academy 1-day Personal Development Courses provides in depth understanding and skills to advance in your personal and professional life.
The Knowledge Academy is the Leading global training provider for Personal Development Courses.
The price for Personal Development Courses certification in Belgium starts from €1195.

Why we're the go to training provider for you

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Personal Development Courses

cross
UP TO 40% OFF

NEW YEAR Big Sale

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.