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Duration: 5 Days*
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This 5-day course is tailored to delegates who wish to develop the knowledge and skills required to support and troubleshoot Windows 10 PCs.
The Supporting and Troubleshooting Windows 10 course is designed for IT professionals who are tasked with delivering support for Windows 10 devices and associated network and security resources.
For delegates who have completed the course, they are expected to be able to:
Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
Troubleshoot startup issues and operating system services on a Windows 10 PC
Resolve issues that pertain to hardware devices and device drivers
Troubleshoot Windows 10 devices remotely
Troubleshoot issues that pertain to network connectivity
Troubleshoot client configuration failures and issues with application of Group Policy Objects
Troubleshoot issues related to user settings
Troubleshoot remote connectivity issues
Resolve issues related to accessing resources from devices that are domain-joined.
Resolve issues related to accessing resources from devices that are not domain-joined
Troubleshoot issues that pertain to application installation and operation
Maintain a device running Windows 10
Recover a device running Windows 10
We are fully accredited by Microsoft, for our Supporting and Troubleshooting Windows 10 course and we are a Silver Partner.
This is a 5 day course, with a total of 13 modules. Upon completing the course, delegates may progress onto the Supporting and Troubleshooting Windows 10 exam.
Module 1: Implementing a Troubleshooting Methodology
Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Lab: Implementing a Troubleshooting Methodology
Lab: Using Troubleshooting Tools
Module 2: Troubleshooting Startup Issues
Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
Lab: Troubleshooting Startup Issues
Lab: Recovering BitLocker-Encrypted Drives
Module 3: Troubleshooting Hardware and Device Drivers
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Configuring the Registry
Lab: Troubleshooting Device Driver Issues
Lab: Troubleshooting Hardware Issues
Module 4: Troubleshooting Remote Computers
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
Lab: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab: Troubleshooting Remote Computer by Using Windows PowerShell
Module 5: Resolving Issues with Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution
Lab: Resolving Network Connectivity Issues
Module 6: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues
Lab: Troubleshooting Issues with Group Policy Application
Lab: Resolving Issues with Group Policy
Module 7: Troubleshooting User Settings
Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings
Lab: Troubleshooting Sign in Problems
Lab: Troubleshooting the Application of User Settings
Module 8: Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Lab: Troubleshooting VPN Connectivity
Lab: Configuring and Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain
Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues
Lab: Troubleshooting File Access Issues
Lab: Troubleshooting Access to Encrypted Files
Lab: Troubleshooting Printer Issues
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access
Lab: Troubleshooting Resource Access for Clients That Are Not Domain Members
Module 11: Troubleshooting Applications
Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications
Lab: Troubleshooting Desktop Apps
Lab: Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10
Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Computer Performance
Applying Applications and Windows Updates
Lab: Monitoring and Troubleshooting Performance
Module 13: Recovering Data and Operating System
File Recovery in Windows 10
Recovering an Operating System
Lab: Recovering Data
Lab: Provisioning Computer to Comply with Company Standards
EDST Enterprise Desktop Support Technicians providing tier 2 support
IT professionals who provide support and administer Windows 10 desktops, devices, users, and associated network and security resources.
Students attending this course are expected to have the knowledge of the following:
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
Microsoft Active Directory Domain Services (AD DS) principles
Understanding of the Public Key Infrastructure (PKI) components
Windows Server 2012 R2 fundamentals
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2
There is no exam related to this course. However, delegates taking the Windows 10 Configuring exam will benefit from this course.
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Trusted & Approved
The Knowledge Academy are a Microsoft Silver Partner and therefore fully accredited.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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