Lean Training | Advanced Lean Techniques And Understanding Customers Training in Melbourne

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Advanced Lean Techniques and Understanding Customers Training

Melbourne

Attain in-depth knowledge about how to apply Lean thinking in various industries.
Gain knowledge about how to identify and eliminate waste in business processes.
Learn techniques for creating customer personas and mapping customer journeys.

Dates & Prices Dates & Prices

Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

What is Lean Thinking?
Why is Lean Thinking Important?
Lean Thinking Principles
Benefits of Lean Thinking
Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

Overview of Process Improvement Techniques
Value Stream Mapping
Kaizen Events
Lean Six Sigma Methodologies

Module 3: Advanced Lean Techniques for Product Development

Overview of Lean Product Development
Agile Methodologies
Lean Start-Up Principles
Design Thinking Techniques

Module 4: Understanding Customer Needs

Importance of Understanding Customer Needs
Techniques for Gathering Customer Feedback
Analysing Customer Data
Creating Customer Personas
Mapping Customer Journey
Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

Using Customer Insights to Inform Business Strategy
Creating Customer-Focused Mission Statements
Building a Customer-Centric Culture

Module 6: Measuring Customer Success

Overview of Customer Success Metrics
Net Promoter Score (NPS)
Customer Lifetime Value (CLV)
Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

Using Lean Principles to Improve Customer Success
Creating Customer Success Plans
Implementing Customer Feedback Loops
Lean Marketing Techniques

Who should attend this Advanced Lean Techniques and Understanding Customers Training Course?

This Advanced Lean Techniques and Understanding Customers Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. This course is especially beneficial for the following professionals:

Lean Practitioners
Operations Managers
Process Engineers
Manufacturing Engineers
Business Analysts
Senior Executives
Product Managers

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

This Advanced Lean Techniques and Understanding Customers Training integrates advanced Lean methodologies with a deep understanding of customer needs and expectations. It emphasises the intersection between Lean principles and customer-centric approaches to drive organisational excellence. This course provides delegates with valuable insights into Lean techniques, emphasising their relevance in aligning operational efficiency with customer satisfaction.

Professionals aiming to elevate their Lean expertise by integrating customer-centric approaches should prioritise mastering this course. Individuals involved in Process Optimisation, Quality Management, Customer Support and those seeking to enhance customer-centricity across industries will significantly benefit from this advanced training. Mastery of advanced Lean techniques empowers professionals to align processes with customer expectations for heightened satisfaction.

This 1-day Lean Training equips delegates with advanced Lean skills and a customer-centric mindset essential for operational excellence. Delegates will explore advanced Lean techniques such as Lean Six Sigma, Voice of the Customer analysis, and Value Stream Mapping from a customer-focused perspective. Through practical exercises and case studies, delegates will learn to apply these techniques to optimise processes while meeting and exceeding customer expectations.

Course Objectives

To integrate advanced Lean methodologies with customer-centric approaches
To equip delegates with skills to analyse customer needs and align processes accordingly
To provide insights into advanced Lean techniques like Lean Six Sigma and Voice of the Customer
To demonstrate practical application through case studies and exercises
To encourage a culture of continuous improvement while prioritising customer satisfaction
To empower professionals to drive organisational excellence by aligning Lean principles with customer expectations

Upon completing this course, delegates will possess advanced Lean skills combined with a customer-centric mindset, enabling them to optimise processes in line with customer expectations.

What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

World-Class Training Sessions from Experienced Instructors
Advanced Lean Techniques and Understanding Customers Certificate
Digital Delegate Pack

Why choose us

Our Melbourne venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Melbourne is the capital city of the Australian state – Victoria. The population of Melbourne is around 4,500,000 people with its inhabitants known as Melburnians. The metropolitan area is located on the extended natural bay of Port Phillip and expands towards the Dandenong and Macedon mountain ranges. Melbourne was transformed into one of the world’s wealthiest and largest cities during the 1850s gold rush. Melbourne’s economy has particular strengths in areas such as finance, manufacturing, research, IT, education, logistics, transportation, and tourism. Melbourne is also home to the world’s largest mining company BHP Billiton. The seaport in Melbourne is Australia’s largest and handles more than $75 billion in trade every year. There are around 9 million visitors every year, this plays and important role in the economy with an annual $16 billion being brought in on tourism alone. Melbourne is home to many of Australia’s most prominent and well-known schools. Six out of 20 of the best ranked schools in Australia are located in Melbourne. Melbourne was further ranked the world’s fourth top University City just after London, Boston, and Tokyo. The University of Melbourne was ranked top among Australian universities in the 2010 THES international rankings. The University has approximately 43,000 students and 4,000 teach staff. The University of Melbourne is highly ranked in many academic areas such as Law, Computer Science & IT, Arts and Humanities, Dentistry and, Medicine. There are a number of private international schools which includes The Japanese School of Melbourne which is a weekend programme for Japanese Australian and Japanese national students. There are a number of other well-known universities in Australia including the Royal Melbourne Institute of Technology, La Trobe University, and Swinburne University of Technology. An increase in international students attending university in Melbourne has resulted in an increase in the number of places being made available to students.

Address

T: +61 272026926

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Lean Training | Advanced Lean Techniques And Understanding Customers Training in Melbourne. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's Lean Training | Advanced Lean Techniques And Understanding Customers Training in Melbourne, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Experience the most sought-after learning style with The Knowledge Academy's Lean Training | Advanced Lean Techniques And Understanding Customers Training in Melbourne. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Lean Training | Advanced Lean Techniques And Understanding Customers Training in Melbourne sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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What our customers are saying

Lean Training | Advanced Lean Techniques And Understanding Customers Training in Melbourne FAQs

What are advanced lean techniques?

Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations.

What are the pre-requisites?

There are no formal prerequisites for attending Advanced Lean Techniques and Understanding Customers Training, but having basic knowledge of Lean principles is beneficial.

Who should attend this course?

This course is ideal for anyone interested in improving customer experience, but it is more beneficial for managers and team leaders.

What is Lean Thinking?

Lean Thinking is a customer-focused approach to process improvement that seeks to eliminate waste and create value for customers.

What are the features of advanced Lean techniques?

Advanced Lean techniques have various features including, continuous improvement, waste reduction, customer focus, value stream mapping, and Kanban.

What is the duration of this course?

This course is [ ] day(s)

What are the benefits of advanced lean techniques?

Advanced Lean techniques are beneficial for increasing productivity, reducing costs, improving quality, enhancing customer satisfaction, and continuous improvement.

What will I learn in this Advanced Lean Techniques and Understanding Customers Training course?

In this Advanced Lean Techniques and Understanding Customers Training course, you will learn about the benefits of Lean thinking, value stream mapping, design thinking techniques, mapping a customer journey, customer churn rate, implementing customer feedback loops, and other related topics.

What is the cost/training fees for Advanced Lean Techniques and Understanding Customers Training certification in Melbourne?

The training fees for Advanced Lean Techniques and Understanding Customers Training certification in Melbourne starts from AUD1895

Which is the best training institute/provider of Advanced Lean Techniques and Understanding Customers Training in Melbourne?

The Knowledge Academy is the Leading global training provider for Advanced Lean Techniques and Understanding Customers Training.

What are the best Lean Training courses in Melbourne?

Please see our Lean Training courses available in Melbourne

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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