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Course Information

ILM Level 3 Diploma in Leadership and Management Course Outline

TCV: 37 

Course Outline 

Unit 1: 8600-308 Understanding Leadership 

CV: 2  

Module 1: Understand Leadership Styles 

  • Leadership and Management 
  • Key Responsibilities of the Leadership Role 
  • Personal Development as a Leader 

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential 

  • Leadership      
  • Leadership Theories      
  • Applying Theories and Models of Motivation to Your Leadership 
  • Leadership Style and Culture        
  • Adair’s Functional Leadership Model 
  • Barriers to Leadership Development  

Unit 2: 8600-406 Developing Your Leadership Styles 

CV: 4  

Module 3: Understand the Outcomes of Effective Leadership 

  • Importance of Performance and Engagement in an Organisation  

Module 4: Be Able to Assess Own Leadership Styles   

  • Review Own Leadership Styles by Using a Diagnostic 
  • Assess the Effectiveness of Leadership Styles  

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation 

  • Self-Assessment for Leadership Skills 
  • Impact of Changes in the Situation on the Effectiveness of the Adopted Style 
  • Factors that Impact Leadership Effectiveness  
  • Assess Leadership Behaviour in Terms of these Factors  
  • Action Plan for Developing Own leadership Style and Effectiveness 
  • Benefits of Implementing the Action Plan 
  • Explain How You Will Monitor and Evaluate the Action Plan 

Unit 3: 8600-309 Understand How to Establish an Effective Team 

CV: 1  

Module 6: Understand How to Develop and Maintain Effective Working Relationships 

  • Characteristics of Team and Group Type 
  • Policies and Procedures 

Module 7: Understand How to Build a Team 

  • The Communication Cycle  
  • Characteristics of Effective Communication 
  • Trust    
  • Building, Developing and Maintaining Trust  
  • Team Development 

Unit 4: 8600-328 Understand How to Lead Effective Meetings 

CV: 2  

Module 8: Understand How to Prepare and Plan a Meeting 

  • What is Meeting 
  • Types of Meetings 
  • Importance of Meeting at Workplace  
  • Things to Consider in Preparing for Meetings  
  • Information Provided to Meeting Attendees in Advance 

Module 9: Understand How to Manage a Meeting 

  • Personal Development Plan to Improve Performance When Managing Meetings  
  • Minutes of Meetings  
  • One-to-One Meetings 
  • Barriers to Communication in Meetings 

Unit 5: 8600-405 Developing People in the Workplace 

CV: 5  

Module 10: Understand the Importance of Promoting Personal Development 

  • Assess the Potential Benefits to the Organisation of Developing Individuals 
  • Assess the Benefits to the Individual of Personal Development 

Module 11: Be Able to Plan for an Individual’s Development 

  • What are Expectations?
  • How to Manage an Individual’s Expectations in Personal Development 
  • Development Vehicles 
  • Develop a Plan to Meet the Identified Development Needs of an Individual 

Unit 6: 8600-200 Developing Yourself as a Team Leader  

CV: 1  

Module 12: Understand the Role and Responsibilities of the Team Leader 

  • Role and Responsibilities 
  • Explain the Difference Between a Group and a Team  

Module 13: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement 

  • Seek Feedback on Workplace Performance 

Unit 7: 8600-230 Developing Yourself as an Effective Team Member 

CV: 3  

Module 14: Understand What is Meant by Teams and Teamwork 

  • Difference Between a Group and a Team 
  • Describe how a group becomes a team  
  • Characteristics of a Good Team 
  • Advantages of Working in a Team  

Module 16: Understand the Importance of Communication within a Team 

  • Importance of Team Communication 
  • Barriers to Communication that may Prevent a Team from Working Effectively 

Module 17: Know How to Deal with Conflict in a Team 

  • Causes of Conflict in a Team 
  • How Team Members Can Reduce Conflicts? 

Module 18: Review Own Performance as a Team Member 

  • Identify Own Strengths and Weakness as a Team Member  
  • Identify Ways to Improve Own Ability to Function Effectively in a Team 

Unit 8: 8600-218 Leading Your Work Team 

CV: 2  

Module 19: Understand the Difference Between Leadership and Management 

  • Difference Between Leadership and Management 
  • Importance of Leadership Within Own Team 

Module 20: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance 

  • Range of Different Leadership Styles 
  • Effects that Leadership has on a Team Performance  

Unit 9: 8600-341 Leading and Motivating a Team Effectively 

CV: 2  

Module 21: Know How to Communicate the Organisations Vision and Strategy to the Team 

  • Organisational Vision and Mission Statements 
  • Benefits of Effective Communication of the Mission and Purpose 

Module 22: Know How to Motivate and Develop the Team 

  • Drivers of Motivation  
  • Theories of Motivation 
  • Factors Affecting Motivation Levels in Different Situations 
  • Leadership and Motivation  
  • Delegating for Motivation and Performance  
  • Role Design for Motivation  
  • Motivating with Appraisals   

Unit 10: 8600-202 Planning and Monitoring Work  

CV: 2  

Module 23: Understand How to Work within the Organisational Guidelines to Achieve Team Goals 

  • How to Work Within the Organisational Guidelines to Achieve Team Goals  

Module 24: Understand How to Plan and Allocate Work 

  • Understand How to Plan and Allocate Work  

Module 25: Understand How to Monitor a Team’s Performance Against the Plan 

  • Understand How to Monitor a Team’s Performance Against the Plan  

Unit 11: 8600-319 Understanding Organising and Delegating in the Workplace 

CV: 1  

Module 26: Understand How to Organise People to Achieve Objectives 

  • Understanding Organisations 

Module 27: Understand How to Delegate to Achieve Workplace Objectives 

  • Core Management Concepts 

Unit 12: 8600-303 Planning and Allocating Work 

CV: 2  

Module 28: Know How to Plan Work in the Workplace 

  • Planning 
  • Goals and Objectives 
  • The ‘SMART’ Objective Setting Framework 
  • Vision and Mission statements  
  • Action Planning 
  • Resourcing 

Module 29: Know How to Allocate Work to Team Members 

  • Allocation of Responsibility 
  • Monitoring 
  • Time Management 
  • Active Listening 
  • Some Barriers to Effective Communication 
  • Characteristics of Effective Communication 

Module 30: Understand How to Improve the Performance of a Team in Delivering to Plan 

  • Performance Improvement Planning 
  • Allocate Work to Team Members 
  • Assess and Support Team Performance in Achieving Objectives  
  • Resources Required to Complete the Planned Activity 
  • Assess and Support Team Performance in Achieving Objectives 

Unit 13: 8600-323 Understanding Performance Management 

CV: 2  

Module 31: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs 

  • Value of Formal and Informal Performance Assessment in the Workplace 
  • Explain the Role of the First Line Manager in Performance Management  
  • Identify Ways to Ensure Fair and Objective Formal Assessment  
  • Explain How to Set SMART Objectives for a Team Member  

Module 32: Know How to Manage Performance of Individuals in the Team 

  • Explain How to Measure Performance Against Agreed Standards 

Module 33: Understand the Value of Feedback in the Workplace 

  • What is Feedback? 
  • Explain the Importance of Feedback to Improve Performance 
  • Describe How to Give Effective Feedback 

Module 34: Know How to Manage Underperformance in the Workplace 

  • Identify Potential Areas of Underperformance in the Workplace  
  • Causes for Failure to Meet Agreed Performance Levels 
  • Describe Actions to Restore Performance to Acceptable Levels  

Unit 14: 8600-201 Improving Performance of the Work Team 

CV: 1  

Module 35: Understand the Organisation’s Requirements in Relation to Team Performance 

  • Team’s Objectives for Achieving Organisational Targets 

Module 36: Understand How to Address Underperformance 

  • How the Individual Performance of Team Members Affects Performance of Team  
  • Identify Indicators of Underperformance in Relation to Own Team 

Module 37: Understand the Role of Motivation in Improving Performance 

  • Possible Causes of Underperformance 
  • List Actions that could be Taken to Rectify Underperformance 

Unit 15: 8600-310 Understanding How to Motivate to Improve Performance 

CV: 2  

Module 38: Understand the Factors that Influence Motivation Levels in the Workplace 

  • Define the Term Motivation 
  • Describe the Factors that may Affect Motivation Levels in the Workplace 
  • Explain How Individual Differences Affect Levels of Motivation in the Workplace 
  • Impact on Organisational Performance if Employee Motivation Levels are Low  

Module 38: Understand How a Theory of Motivation can be Used to Improve Performance Levels 

  • Describe a Recognised Theory of Motivation 
  • How Theory of Motivation can be Used to Improve Performance in the Workplace 
  • Explain How to Use Employee Engagement to Increase Motivation Levels  

Unit 16: 8600-311 Developing Yourself and Others 

CV: 2  

Module 39: Know How to Identify Development Needs 

  • Development 
  • Elements of Development 
  • Training and Education 

Module 40: Know How to Develop Self and Others to Achieve Organisational Objectives 

  • Benefits of Training and Development  
  • Identifying Developmental Needs 
  • Feedback 

Unit 17: 8600-302 Planning Change in the Workplace 

CV: 2  

Module 41: Understand the Forces for Change in an Organisation 

  • What is Change?   
  • Organisational Change 
  • Drivers of Change 
  • Examples of Drivers of Change  

Module 42: Know How to Identify and Plan Change in an Organisation 

  • Systems and Processes 
  • Benefits of change 
  • Managing Change 
  • Change Process 
  • Key Priorities for Minimising Resistance to Change 

Unit 18: 8600-300 Solving Problems and Making Decisions 

CV: 2  

Module 43: Know How to Describe a Problem, its Nature, Scope and Impact 

Problem and Decision 

  • Main Approaches to Problem Solving 

Module 44: Know How to Gather and Interpret Information to Solve a Problem 

  • The 5 Ws of Communicating Decisions 

Module 45: Know How to Evaluate Options to Make a Decision 

  • Advantages of Group Decision Making 

Module 46: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions 

  • Planning and Monitoring Techniques 
  • Stakeholder Mapping 

Unit 19: 8600-334 Understanding and Developing Relationships in the Workplace 

CV: 2  

Module 47: Understand the Needs and/or Expectations of Others 

  • Definition to Relationships and Stakeholders 
  • Benefits of Knowing What Stakeholders Needs 

Module 48: Know How to Meet the Needs and/or Expectations of Others 

  • Identifying Stakeholder Needs 
  • Delivering on Agreed Actions 
  • Effective Collaboration  
  • Features of Effective Collaboration   

Module 49: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others 

  • Stakeholder Consultation and Engagement 
  • Consultation Methods  
  • Effective Communication 

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There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management training course.


This course is designed for those in management positions but lack any formal training or experience. Team leaders seeking higher management roles in the future will find this course particularly useful.

ILM Level 3 Diploma in Leadership and Management Course Overview

ILM (The Institute of Leadership and Management) is a leading training provider of leadership and management qualifications globally. Management is the process of dealing with, engaging, and controlling the tasks or people in an organisation to achieve specific goals. Leadership also plays an essential role in achieving goals as it helps motivate others to follow your lead. A person who is responsible for planning, staffing, motivating, leading, directing, controlling, supervising, and managing tasks should develop leadership and management skills. Holding the skills and knowledge of leadership and management will surely help you climb the ladder of success in terms of value and career opportunities.

This 5-day ILM Level 3 Diploma in Leadership and Management training course will provide delegates with a broader understanding of key leadership and management skills, and an understanding of how to apply them in their workplace. Delegates will complete a variety of modules, enabling them to challenge themselves and develop new skills. They will also have the golden opportunity to obtain training from our expert trainers who have years of experience in teaching leadership and management training courses.

Course Objectives

  • To get familiar with how to plan and allocate work
  • To learn the importance of performance and engagement in an organisation
  • To recognise how to monitor and evaluate the action plan
  • To develop a plan to meet the identified development needs of an individual
  • To gain knowledge about establishing an effective team
  • To devise a strategy for improving your own leadership style and effectiveness

After attending this interactive training course, delegates will be able to work effectively and collaboratively with their teams to achieve the best results. They will also be able to implement their management and leadership skills successfully in the organisations.

The Knowledge Academy’s ILM Level 3 Diploma in Leadership and Management training demonstrates to the delegates all the required skills to effectively manage and lead their teams.

Delegates can also choose from our popular ILM Level 3 courses such as the ILM Level 3 Certificate in Leadership and Management, the ILM Level 3 Diploma in Management, and the ILM Level 3 Certificate in Leadership.

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What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ILM Level 3 Diploma in Leadership and Management FAQs


Please arrive at the venue at 8:45am.
There are no formal prerequisites for attending this course.
This course is designed for those in management positions but lack any formal training or experience. Team leaders seeking higher management roles in the future, will find this course particularly useful
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 5 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for ILM Level 3 Diploma in Leadership and Management certification in Australia starts from AUD6995
The Knowledge Academy is the Leading global training provider for ILM Level 3 Diploma in Leadership and Management.
Please see our ILM Level 3 courses available in Australia

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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