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Course Information

CCNA Voice Training Outline

Module 1: Voice Perspectives

  • Traditional Voice Versus Unified Voice
  • Understanding the Pieces of Cisco Unified Communications
  • Understanding the Cisco IP Phone Concepts and Registration

Module 2: Cisco Unified Communications Manager Express

  • Getting Familiar with CME Administration
  • Managing Endpoint and End Users with CME
  • Understanding the CME Dial-Plan
  • Configuring Cisco Unified CME Voice Productivity Features

Module 3: Cisco Unified Communications Manager

  • Administrator and End-User Interfaces
  • Managing Endpoints and End Users in CUCM
  • Understanding CUCM Dial-Plan Elements and Interactions
  • Enabling Telephony Features with CUCM
  • Enabling Mobility Features in CUCM

Module 4: Voicemail and Presence Solutions

  • Voicemail Integration with Cisco Unity Connection
  • Enabling Cisco Unified Presence Support

Module 5: Voice Network Management and Troubleshooting

  • Standard CME Management and Troubleshooting Issues
  • Management and Troubleshooting of Cisco Unified Communications Manager
  • Monitoring Cisco Unity Connection
  • Final Preparation

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Who should attend this CCNA Training Course?

This CCNA Voice Training Course is suitable for IT Professionals:

  • Network engineers
  • Data/telecoms engineers
  • Telecoms support engineer
  • Voice technologies administrator
  • Voice engineer or voice manager

CCNA Voice Prerequisites

There are no formal prerequisites for this course however Working knowledge of converged voice and data networks would be preferred.

CCNA Voice Training Overview

Note: This training course is retired now. Please check replacement of this course: CCNA.

As technology remains to grow, the dominion of voice, which was kept separate from data before, has now opened to combine with the data network. Voice and combined communication engineers in the market nowadays know the solutions and requirement for relating a business model to a collaboration and voice approach. CCNA Voice demonstrates the skills required to administer a voice network. This CCNA Voice training course makes individuals worthy of finding VoIP Manager, VoIP Engineer, Network engineers, Data/telecoms engineers, Telecoms support engineer, and VoIP Administrator job roles in various organisations.

In this 3-day CCNA Voice Training course, delegates will be able to deal with the voice-enabled networks. Delegates will get knowledge of the skills essential to configure, design, and engineer voice as well as collaboration solutions by utilising modern Cisco voice, collaboration types of equipment, and tools. They will learn various concepts such as traditional voice versus unified voice, managing endpoint and end-users with CME, CME dial-plan, enabling telephony features with CUCM, enabling mobility features in CUCM, management and troubleshooting of Cisco unified communications manager, and more. This course will be conducted by our expert trainers who have years of experience in teaching CCNA courses.

This course consists of various concepts such as:

  • Voice perspectives
  • Cisco unified communications manager express
  • Cisco unified communications manager
  • Voicemail and presence solutions
  • Voice network management and troubleshooting

After attending this CCNA voice training course, delegates will have the skills and ability to create and manage CCNA voice-enabled networks. They will be able to prepare and base configuration of the LAN infrastructure to support VoIP devices. Delegates will be able to use the process of creating as well as assigning directory numbers (DN) and user accounts to Cisco IP Phones.

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What's included in this CCNA Voice Training Course?

  • The Knowledge Academy Courseware Book
  • Exclusive Cisco exam preparation guidance
  • Cisco course materials 
  • Actual hardware
  • Pre and Post course support via email & phone
  • Experienced classroom-based instructor
  • Refreshments
  • Certificate

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


If you are a Network Administrator or Network Engineer looking to achieve the CCNA Voice certification
Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
In this training, you will learn the several topics such as voice perspectives, Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, voicemail or presence solutions, voice network management and troubleshooting.
CCNA is essential for the knowledge as well as understanding you get through it and can be professionally utilised for studying other networking elements such as CCNA wireless and CCNA security. You can switch to higher paid and challenging networking job with CCNA certificate.
Yes, CCNA is one of those vendor certifications that network engineers learn, test, and work to earn. CCNA stands for “Cisco Certified Network Associate.
Enhanced learning curve, recognition, a boost in Career, raise in salary, respect amongst the staff, and global acceptance are the benefits of CCNA certification.
Please arrive at the venue at 8:45 am.
The price for Retired: CCNA Voice Training certification in Australia starts from AUD6195
The Knowledge Academy is the Leading global training provider in the world for Retired: CCNA Voice Training.
Please see our CCNA Training courses available in Australia

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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We may not have any package deals available including this course. If you enquire or give us a call on +61 1-800-150644 and speak to our training experts, we should be able to help you with your requirements.