Course information

Installing and Configuring Service Level Dashboard 50524A Training Course Outline

Module 1: What is the Service Level Dashboard

  • Service Level Dashboard Overview
  • System Center Operations Manager 2007 R2
  • Windows SharePoint Services 3.0 SP1
  • Web Parts
  • Service Level Dashboard Audience

Module 2: Configuring System Center Operations Manager 2007 R2

  • Management Pack Components
  • Service Level Objectives
  • Creating a Group
  • Creating Availability Service Level Objective
  • Creating Service Level Objectives

Module 3: Installing Service Level Dashboard

  • Prerequisites
  • Installing the Service Level Dashboard
  • Installing the Service Level Dashboard

Module 4: Configuring the Service Level Dashboard

  • Configuring the Initial Dashboard Settings
  • Granting Permissions
  • Creating Additional Service Level Dashboard Sites
  • Configuring Initial Dashboard Settings
  • Viewing and Changing the Display
  • Creating a New Site
  • Creating a New Site Collection

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Who should attend this Installing and Configuring Service Level Dashboard 50524A Training?

The Installing and Configuring Service Level Dashboard 50524A Training in Pittsburgh is typically designed for IT professionals and administrators who are responsible for managing and monitoring the performance of IT services within an organization. This training is suitable for:

  • IT Administrators
  • System Administrators
  • IT Operations Staff
  • Service Desk Managers
  • IT Managers
  • Network Administrators
  • Support Analysts
  • Help Desk Professionals

Prerequisites of the Installing and Configuring Service Level Dashboard 50524A Training

To attend this Installing and Configuring Service Level Dashboard 50524A Training course, delegates should have:

  • Understanding of SharePoint Services 3.0
  • Understanding of System Centre Operations Manager 2007 R2
  • Understanding of Service Level Agreements

Installing and Configuring Service Level Dashboard 50524A Training Course Overview

The Installing and Configuring Service Level Dashboard 50524A Training in Pittsburgh offers a deep dive into managing and monitoring service levels efficiently within an IT framework. This course is essential for understanding the dynamics of service level agreements (SLAs) and their impact on IT services.

Understanding this course in Pittsburgh is crucial for IT professionals who aim to ensure that IT services align with the business needs and SLA requirements. System administrators, IT managers, and support staff will find this training particularly beneficial for mastering service level management and dashboard configuration.

This 2-day training in Pittsburgh by the Knowledge Academy equips delegates with the skills to install, configure, and utilize the Service Level Dashboard effectively. Participants will learn to track and report on service levels, improving IT service delivery and alignment with business objectives.

Course Objectives

  • To understand the fundamentals of Service Level Dashboard
  • To learn to install and configure the dashboard effectively
  • To master the monitoring of service levels using the dashboard
  • To develop skills in aligning IT services with business needs
  • To gain insights into improving IT service management and reporting

At the end of this course in Pittsburgh, participants will have a complete knowledge of how to set up and configure the Service Level Dashboards. They will be proficient in maintaining control of service level, harmonizing IT services with the business targets and SLA requirements, as a result of which the service delivery and operations efficiency will be enhanced.

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What's Included in this Installing and Configuring Service Level Dashboard 50524A Training?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

Why choose us

Our Pittsburgh venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Pittsburgh has around a population of 305,000 inhabitants living within the commonwealth’s second largest city. The city is located southeast of the Ohio River in the north east of the United States of America. Pittsburgh is characterized by the Appalachia border. The city is renowned for its number of bridges (446) and its steel-related businesses spanning over 300 of them. Pittsburgh has four main areas (North side, south side, east end and west end) surrounding the Golden triangle (downtown area) containing 90 neighbourhoods. The downtown area is the cultural district with art venues and theatres, sports and literature.Pittsburgh has several public schools including charter and magnet schools, City Charter High School, Pittsburgh Montessori School, Pittsburgh Gifted Center and Barack Obama Academy of International. The city also has many private schools including North Catholic High School, Bishop Canevin High School, Seton-La Salle Catholic High School and Central Catholic High School.Carnegie Mellon University is Pittsburgh main university with around, 15,000 students. It’s a private institution with 7 colleges and schools including, the College of Engineering, College of Fine Arts, Dietrich College of Humanities and Social Sciences. Carnegie was rated 24th university in the world and the best technology school in the United States.The University of Pittsburgh has 17 schools and colleges with around 28,000 enrolled students. Pittsburgh University is located within the Oakland neighbourhood working as a commonwealth system of higher education. The university has 17 undergraduate and graduate schools. There are four undergraduate schools including the western Pennsylvania: Bradford, Greensburg, Johnstown and Titusville. The university has a developed Greek system of 39 fraternities and sororities including Delta Phi, Pi Kappa Pi, Delta Zeta and Kappa Delta. The university has several sports teams including the Pittsburgh panthers (Athletics team), Football team and Pittsburgh panther’s men’s basketball team. 

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Address

Penn Center East Monroeville
201 Penn Center Boulevard
Suite 400
Pittsburgh
Pennsylvania
15235

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft System Center Training | Installing And Configuring Service Level Dashboard 50524A Training in Pittsburgh. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Microsoft System Center Training | Installing And Configuring Service Level Dashboard 50524A Training in Pittsburgh, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Microsoft System Center Training | Installing And Configuring Service Level Dashboard 50524A Training in Pittsburgh FAQs

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The training fees for certification in Pittsburgh starts from $2895
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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