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Microsoft System Center Training courses

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Integrating MDM and Cloud Services with System Center Configuration Manager (M207032) Course Outline

 

Module 1: Extending the Configuration Manager infrastructure to support Internet-based and mobile devices

This module describes the challenges in managing a mobile and Internet-based workforce and how Configuration Manager integrated with MDM and cloud services solutions can address these challenges.

Lessons:

  • Managing a mobile and distributed workforce
  • Integrating Configuration Manager with cloud services and Internet-based management solutions
  • PKI requirements to support the Internet and MDM
  • Expanding content availability by using cloud-based distribution points

Lab: Preparing for cloud integration

  • Activating an Azure trial subscription
  • Configuring and enabling directory syncing

Lab: Implementing PKI for Configuration Manager site systems and clients

  • Creating certificate templates for Configuration Manager services
  • Deploying certificates to Configuration Manager

Lab: Configuring cloud-based distribution points

  • Creating and exporting an Azure management certificate for cloud-based distribution points
  • Setting up Azure and creating a cloud-based distribution point

Module 2: Managing clients on the Internet

This module explains how to manage client devices that are located outside of the corporate network and connected to the Internet.

Lessons:

  • Methods for managing Internet-based clients
  • Planning and implementing Internet-based client management
  • Planning and implementing Cloud Management Gateway

Lab: Configuring IBCM

  • Configuring the Configuration Manager site systems to support IBCM
  • Verify the client settings for IBCM

Lab: Configuring Cloud Management Gateway for managing clients on the Internet

  • Enabling the Cloud Management Gateway feature
  • Creating and exporting the Azure management certificate for cloud-based distribution points
  • Setting up the Cloud Management Gateway

Module 3: Managing Microsoft Store for Business apps by using Configuration Manager

This module explains how to deploy and manage Microsoft Store for Business apps by using Configuration Manager.

Lessons:

  • Overview of Microsoft Store for Business
  • Managing Microsoft Store for Business apps by using Configuration Manager

Lab: Microsoft Store for Business

  • Signing up for Microsoft Store for Business
  • Microsoft Store for Business

Lab: Deploying Microsoft Store for Business apps by using Configuration Manager

  • Setting up syncing with Microsoft Store for Business
  • Microsoft Store for Business apps

Module 4: Managing Office 365 apps by using Configuration Manager

This module explains how to deploy and manage Office 365 apps by using Configuration Manager.

Lessons:

  • Overview of Office 365 ProPlus
  • Deploying Office 365 client applications by using Configuration Manager
  • Managing and updating an Office 365 client deployment

Lab: Office 365 for to support application deployment by using Configuration Manager

  • Signing up for an Office 365 trial subscription
  • Assigning Office 365 ProPlus licenses to users
  • Modifying Office 365 ProPlus options for manual downloads

Lab: Deploying and managing Office 365 client applications by using Configuration Manager

  • Configuring infrastructure requirements to support
  • Deploying the Office 365 ProPlus to client devices application
  • Configuring software updates to support Office 365

Module 5: Mobile device management by using Configuration Manager

This module describes the methods and technologies used to manage mobile devices by using Configuration Manager.

Lessons:

  • Overview of mobile device management
  • Configuring the Exchange Server connector for mobile device management

Lab: Managing mobile devices by using the Exchange Server connector

  • Configuring security permissions for Exchange integration
  • Configuring the Exchange Server connector
  • Managing mobile devices by using Configuration Manager

Module 6: Hybrid MDM with Configuration Manager and Intune

This module describes how to integrate Configuration Manager with Intune and provide the foundation for device enrolment and management capabilities.

Lessons:

  • Planning and preparing for hybrid MDM
  • Configuring hybrid MDM with Configuration Manager and Intune

Lab: Configuring hybrid MDM

  • Validating and configuring prerequisites for Configuration Manager and Intune integration
  • Adding the Intune subscription to Configuration Manager
  • Adding terms and conditions for MDM users

Module 7: Device platform enrolment by using Configuration Manager MDM

This module explains how to enrol iOS, Android, and Windows-based devices in a hybrid Configuration Manager and Intune MDM solution.

Lessons:

  • Enrolling Windows devices into MDM
  • Enrolling Android devices into MDM
  • Enrolling iOS devices into MDM
  • Managing mobile devices in Configuration Manager

Lab: Enrolling Windows devices into hybrid mobile device management (MDM) environment

  • Enrolling Windows devices into a hybrid MDM environment
  • Configuring automatic MDM enrolment for Windows 10 devices
  • Enrolling Windows 10 and Windows 10 Mobile devices into MDM

Lab: Enrolling Android devices into a hybrid MDM environment

  • Enabling Android enrolment for MDM by using Configuration Manager and Microsoft Intune
  • Enrolling an Android device into MDM

Lab: Managing mobile devices in hybrid MDM

  • Configuring compliance settings for devices enrolled into MDM
  • Deploying and managing applications to devices enrolled into MDM
  • Performing on-demand management on devices enrolled into MDM

Module 8: On-premises mobile device management using Configuration Manager

This module explains on-premises MDM, its requirements, the types of devices it can manage, and how to configure on-premises mobile device management by using Configuration Manager. It also explains how to implement on-premises MDM in an existing Configuration Manager environment and the different ways to enrol Windows 10 devices.

Lessons:

  • Overview of on-premises mobile device management
  • Configuring on-premises MDM by using Configuration Manager

Lab: Managing mobile devices with an on-premises infrastructure

  • Configuring PKI for On-premises MDM
  • Preparing Configuration Manager prerequisites for on-premises MDM
  • Enrolling a standalone Windows 10 devices for On-premises MDM as a mobile client

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Who Should Attend this Course?

This course is intended for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organisations. A significant portion of this audience uses or intends to use the latest branch of Configuration Manager and Intune together to manage and deploy PCs, devices, and applications.

The secondary audience for this course are individuals interested in taking Microsoft Exam 70-703: “Administering System Centre Configuration Manager and Cloud Services Integration.”

Prerequisites 

Before attending this course, delegates should possess system administrator–level working knowledge of:

  • Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing
  • Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Installation, configuration, and troubleshooting for Windows-based personal computers
  • Basic concepts of PKI security
  • Basic understanding of scripting and Windows PowerShell syntax
  • Basic understanding of Windows Server roles and services
  • Basic understanding of the configuration options for iOS, Android, and Windows Mobile device platforms
  • Basic understanding of management tasks using Configuration Manager

Integrating MDM and Cloud Services with System Center Configuration Manager (M207032) Course Overview

Delegates taking this 3-day course will learn about mobile device management (MDM) technologies and the integration of various online cloud services with Microsoft System Centre Configuration Manager. This course focuses on both hybrid MDM using Microsoft Intune, and the on-premises MDM scenario. This course also covers integration with online services such as Microsoft Store for Business, Microsoft Office 365, and Microsoft Azure.

This Integrating MDM and Cloud Services with System Centre Configuration Manager course is fully accredited by Microsoft through the Microsoft Silver Partnership held by The Knowledge Academy.

After completing this course, delegates will be able to:

  • Describe the challenges in managing a mobile and Internet-based workforce and how Configuration Manager integrated with MDM and cloud services solutions can address these challenges
  • Describe and configure methods used to manage client devices that are located outside of the corporate network and connected to the Internet
  • Deploy and manage Microsoft Store for Business apps by using Configuration Manager
  • Deploy and manage Office 365 apps by using Configuration Manager
  • Manage mobile devices by using Configuration Manager
  • Describe and configure a hybrid MDM scenario by using Configuration Manager and Intune
  • Enrol iOS, Android, and Windows-based devices in a hybrid Configuration Manager and Intune MDM solution
  • Describe and configure on-premises mobile device management using Configuration Manager

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Integrating MDM and Cloud Services with System Center Configuration Manager (M207032) Examination

Taking this course will help to prepare delegates for the Administering Microsoft System Centre Configuration Manager and Cloud Services Integration 70-703 exam. The Knowledge Academy does not provide the exam and it must be taken separately. The examination will cover the following areas:

  • Configure and Maintain a Configuration Manager Management Infrastructure (35-40%)
  • Manage Inventory by Using Configuration Manager (10-15%)
  • Manage Applications by Using Configuration Manager (15-20%)
  • Deploy and Maintain Operating Systems by using Configuration Manager (20-25%)
  • Extend the Management Scope of Configuration Manager (10-15%)

Please Note: The Exam for this course will be retired by Microsoft on the 31st of December 2019.

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accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Hybrid Cloud and Datacenter Monitoring with Operations Management Suite (OMS) (M10996) Course Outline

 

Module 1: Overview of System Centre 2016

In this module, you will learn about the different components in System Centre 2016 including how they are placed within the architecture.

Lessons:

  • Overview of Operations Manager
  • Overview of Orchestrator
  • Overview of Data Protection Manager
  • Overview of Virtual Machine Manager
  • Overview of Service Manager

Lab: Reviewing System Centre Components

  • Review the Operations Manager Console and confirm version information
  • Review the Orchestrator Console and confirm version information
  • Review the Data Protection Manager Console and confirm version information
  • Review the Virtual Machine Manager Console and confirm version information
  • Review the Service Manager Console and confirm version information

Module 2: Upgrading to System Centre 2016

This module provides the knowledge that you require to successfully upgrade an existing System Centre 2012 R2 environment to System Centre 2016. This includes the prerequisite tasks that you should complete before upgrading, the order is which the upgrade is performed, and how to verify a successful upgrade to System Centre 2016.

Lessons:

  • Upgrading Orchestrator
  • Upgrading Service Manager
  • Upgrading Data Protection Manager
  • Upgrading Operations Manager
  • Upgrading Virtual Machine Manager

Lab: Upgrading to System Centre 2016

  • Upgrading Orchestrator to System Centre 2016
  • Upgrading Service Manager to System Centre 2016
  • Upgrading Data Protection Manager to System Centre 2016
  • Upgrading Operations Manager to System Centre 2016
  • Upgrading Virtual Machine Manager to System Centre 2016

Module 3: Integrating System Centre 2016 with Operations Management Suite

If you have invested in System Centre with components such as Operations Manager, Configuration Manager, and Service Manager, you can enhance Operations Management Suite (OMS) further by integrating them with OMS. In this module you are provided with a brief overview of OMS including its core features and architectural components. You will also learn some of the key benefits that can be achieved by integrating System Centre with OMS.

Lessons:

  • Overview of Operations Management Suite
  • Overview of System Centre 2016 Integration with OMS

Module 4: Introducing Operations Management Suite

Microsoft Operations Management Suite (OMS) is comprised of many separate components that integrate together to provide a comprehensive management and monitoring solution for the hybrid-cloud and datacentre environment. Although you can install each component as a separate entity, you can take advantage of several benefits when you configure integration between the components. In this module, you will learn about the components that make up the OMS product including how they are placed within it.

Lessons:

  • Core Concepts of Managing a Hybrid Cloud
  • Overview of Operations Management Suite
  • Overview of System Centre 2016 Integration with OMS
  • Overview of Key Azure Concepts in Relation to OMS

Module 5: Configuring Operations Management Suite

Before you can use Operations Management Suite (OMS) to monitor the hybrid cloud and datacentre environment, there are a number of configuration tasks that should be performed. This includes creating an OMS workspace, connecting data sources and configuring accounts for automation. This also includes adding Solution Packs to OMS to extend its monitoring capabilities. In this module, you will learn some of key configuration tasks that should be performed in order to operate OMS and customise it for your environment.

Lessons:

  • Configuring an OMS Workspace
  • Configuring Data Sources
  • Configuring Accounts
  • Configuring Other Features
  • Windows PowerShell and OMS

Lab: Configure Operations Management Suite for first-time use

  • Initial Configuration
  • Advanced Configuration
  • Confirm the OMS Agent and Operations Manager are connected to OMS
  • Add Solution Packs to OMS

Module 6: Operating Operations Management Suite

In this module, you will see how to operate OMS from both the OMS web portal, and through the OMS REST API. This enables you to integrate OMS with custom programs, or operate OMS normally as part of your operational toolkit.

Lessons

  • Operating Log Search
  • Analysing OMS Search Data
  • Integrating with OMS

Lab: Operating OMS

  • Operating OMS Log Analytics
  • Creating custom visualisations in OMS
  • Log search, alerts, and Power BI

Module 7: Overview of Operations Management Suite Automation and Control

This module focuses on the key features and capabilities available in the Automation and Control Solution Pack for OMS. This includes the Change Tracking solution and the Update Management solution.

Lessons

  • Overview of the Change Tracking solution in OMS
  • Overview of the Update Management solution in OMS

Module 8: Configuration of Operations Management Suite Automation and Control

This module focuses on the key configuration steps that should be completed after adding the Change Tracking and Update Management solutions to your OMS environment.

Lessons:

  • Configuring the Change Tracking solution in OMS
  • Configuring the Update Management solution in OMS

Lab: Configuring Operations Management Suite Automation and Control

  • Configure the Change Tracking Solution Pack
  • Configure the Update Management Solution Pack

Module 9: Operating Operations Management Suite Automation and Control

In this module, you will learn how to operate the various dashboards and views in both the Change Tracking and Update Management dashboards. This includes using the dashboards for specific scenarios such as correlating change tracking information with security and auditing information. You will also learn how to customise queries to create custom dashboards and define alert rules that can be used to notify you when there are changes to business-critical applications and services.

Lessons:

  • Operating the Change Tracking solution in OMS
  • Operating the Update Management solution in OMS

Lab: Operating Operations Management Suite Automation and Control

  • Operate the Change Tracking Solution Pack
  • Operate the Update Management Solution Pack

Module 10: Overview of Operations Management Suite Insight and Analytics

The Insight and Analytics Solution Pack for Microsoft Operations Management Suite (OMS) is built on the Log Analytics engine and provides two solutions. You can use these solutions to help address issues with workload performance and availability, map dependencies between applications and servers, and monitor network traffic from all locations relevant to the workload and its dependencies. This module provides you with an overview of the Insight and Analytics Solution Pack. This includes Service Maps and Network Performance Monitor.

Lessons:

  • Overview of the Service Map solution in OMS
  • Overview of the Network Performance Monitor solution in OMS

Module 11: Configuring Operations Management Suite Insight and Analytics

This module focuses on the key configuration tasks that you must complete in both the Service Map and Network Performance Monitor solutions that the Insight and Analytics Solution Pack includes.

Lessons:

  • Configuring the Service Map Solution in OMS
  • Configuring the Network Performance Monitor Solution in OMS

Lab: Configuring the Operations Management Suite Insight and Analytics Solution Packs

  • Adding the Insight and Analytics Solution Pack and deploying Agents
  • Configuring Networks in the Network Performance Monitor dashboard
  • Configuring Network Performance Monitor Rules

Module 12: Operating Operations Management Suite Insight and Analytics

In this module, you will learn how to operate the Service Map and Network Performance Monitor solutions from the Insight and Analytics solution pack. You will learn how to review application dependencies between monitored computers using the Service Map dashboard including detailed information provided in the properties for each computer. You will also learn how to review information such as changes and security events related to monitored computers in the Service Map dashboard. In the Network Performance Monitor dashboard, you will learn how to isolate and investigate networking issues detected such as bottlenecks, packet loss, and network latency. This module also covers how to review health events triggered by network monitoring rules to determine why a network is performing poorly and what can be done to transform an unhealthy network to a healthy one.

Lessons:

  • Operating the Service Map Solution in OMS
  • Operating the Network Performance Monitor Solution in OMS

Lab: Operating the Operations Management Suite Insight and Analytics Solution Packs

  • Using Network Performance Monitor to troubleshoot a networking issue
  • Using Service Map to review application dependency

Module 13: Overview of Operations Management Suite Protection and Recovery

In this module, you will learn about the key features and capabilities of the Protection and Recovery Solution Pack for Microsoft Operations Management Suite (OMS). This includes both the Backup and Microsoft Azure Site Recovery Solution Packs. You will learn the key differences between the solutions offered in OMS and traditional backup and recovery solutions. You will also learn how this solution can automate several protection and recovery tasks that you would normally perform manually.

Lessons:

  • Overview of the OMS Backup Solution
  • Overview of the Azure Site Recovery Solution

Module 14: Configuring Operations Management Suite Protection and Recovery

In this module, you will learn how to perform the key configuration tasks in both the OMS Backup and Azure Site Recovery solutions. The module describes the prerequisites required for each solution and the configuration steps necessary to enable backup and replication of important data in the environment.

Lessons

  • Configuring the OMS Backup Solution
  • Configuring the Azure Site Recovery Solution

Lab: Configuring the environment for the Protection and Recovery Solution Pack

  • Configure OMS Backup
  • Configure Azure Site Recovery

Module 15: Operating Operations Management Suite Protection and Recovery

In this module, you will learn how to use the OMS Backup and Azure Site Recovery solutions to protect and recover workloads, files and virtual machines. This includes using Azure Backup Server to protect and recover workloads such as Microsoft SQL Server and an Office SharePoint farm. You will also learn how to configure and use Recovery Plans in Azure Site Recovery to replicate data between on-premises and Azure.

Lessons:

  • Operating the OMS Backup Solution
  • Operating the Azure Site Recovery Solution

Lab: Operating the environment for the Protection and Recovery Solution Pack

  • Protect and Recover Data in Azure Backup Server
  • Replicate on-premises virtual machines to Azure using Azure Site Recovery

Module 16: Overview of Operations Management Suite Security and Compliance

In this module, you will learn about some of the key security and compliance features in OMS, including the Security and Audit solution and the Antimalware Assessment solution.

Lessons:

  • Overview of the Security and Audit solution in OMS
  • Overview of the Antimalware Assessment solution in OMS

Module 17: Configuring Operations Management Suite Security and Compliance

This module focuses on some of the key configurations that many customers undertake after implementing the Security and Compliance solution in OMS.

Lessons:

  • Configuring OMS to Collect Security Logs from Third Party Applications and Appliances
  • Mapping Security Log data with Operations Manager Audit Collection Services

Module 18: Operating Operations Management Suite Security and Compliance

In this module, you will learn how to use the various views and dashboards available in the Antimalware Assessment Solution and the Security and Audit Solution. This includes creating custom queries that you can use to obtain detailed information from the data that OMS collects.

Lessons:

  • Operating the Security and Audit Solution
  • Operating the Antimalware Assessment Solution

Lab: Operating the Security and Compliance Solution Pack

  • Adding the Security and Compliance Solution Pack to OMS
  • Reviewing the Antimalware Assessment Solution Pack
  • Reviewing the Security and Audit Solution Pack
  • Reviewing data collected from Operations Manager

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Who Should Attend this Course?

This course is intended for service administrators, devops, and cloud architects who are interested in using Operations Management Suite to provide hybrid cloud and datacenter monitoring for their organisation.

Prerequisites

Before attending this course, students must have:

  • 1 years’ experience of System Centre 2012 R2 or System Centre 2016
  • Working knowledge of SQL Server 2012, 2014, or 2016
  • Working knowledge of Windows Server 2012 R2 and Windows Server 2016

 

Hybrid Cloud and Datacenter Monitoring with Operations Management Suite (OMS) (M10996) Course Overview

This 3-day course will provide students with the key knowledge required to deploy and configure Operations Management Suite. Using hands-on labs, students will learn the following:

  • An overview of System Centre 2016
  • How to upgrade to System Centre 2016 from System Centre 2012 R2
  • Integrate System Centre 2016 with Operations Management Suite
  • An overview of Operations Management Suite
  • Base configuration and operations of Operations Management Suite
  • How to operate Operations Management Suite
  • Configuring Operations Management Suite Automation and Control
  • Operating Operations Management Suite Automation and Control
  • Configuring Operations Management Suite Insight and Analytics
  • Operating Operations Management Suite Insight and Analytics
  • Configuring Operations Management Suite Protection and Recovery
  • Operating Operations Management Suite Protection and Recovery
  • Configuring Operations Management Suite Security and Compliance
  • Operating Operations Management Suite Security and Compliance

Show moredown

Hybrid Cloud and Datacenter Monitoring with Operations Management Suite (OMS) (M10996) Examination

  • Please Note: The Exam for this course has been retired by Microsoft.

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

IT Service Management with System Center Service Manager (M10965) Course Outline

This course includes the following modules:

Module 1: Introduction to Configuration Management

Module 1: Service Management Overview

In this module, delegates will learn best practices and procedures in delivering effective IT Service Management and how System Centre 2016 Service Manager can be used to implement them in their organisations. They will also learn some of the key business drivers behind IT Service Management.

Lessons:

  • Business Drivers behind IT Service Management
  • Introduction to Microsoft System Centre 2016
  • System Centre 2016 Service Manager Overview and Key Features
  • Adopting Best Practices with Service Manager
  • Aligning IT Service Management Requirements to Service Manager

Module 2: Installing System Centre 2016 Service Manager

In this module, delegates will learn about the key components and architecture of Service Manager, including the hardware and software requirements. They will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.

Lessons:

  • System Centre 2016 Service Manager Architecture and Core Components
  • Hardware, Software, and Security Requirements
  • Planning and Sizing a System Centre 2016 Service Manager Deployment
  • Installing System Centre 2016 Service Manager
  • Installing and Configuring the Service Manager Self-Service Portal
  • Overview of the Service Manager Console
  • Upgrading to System Centre 2016 Service Manager

Lab: Installing System Centre 2016 Service Manager

  • Installing the Service Manager Management Group
  • Installing the Data Warehouse Management Group and registering the Service Manager Management Group
  • Installing the Service Manager Self-Service Portal and confirming a successful installation
  • Customising the Self-Service Portal

Lab: Upgrading to System Centre 2016 Service Manager

  • Backing up the Service Manager 2012 R2 environment
  • Upgrading Service Manager 2012 R2 to System Centre 2016 Service Manager

Module 3: Key Concepts and Features

In this module, delegates will learn many of the key features and concepts that will help them understand how to configure important functions in Service Manager.

Lessons:

  • Overview of Management Packs
  • Overview of the Service Manager CMDB
  • Managing Activities
  • Managing Workflows
  • Managing Templates
  • Security and User Roles

Lab: Configuring Service Manager for StockTrader and DinnerNow

  • Create a Management Pack, Work Item Templates and Configuration Items for DinnerNow
  • Create a Management Pack, Work Item Templates and Configuration Items for StockTrader

Module 4: Configuring Service Manager for Your Environment

In this module, delegates will learn some of the key configuration tasks that should be performed in Service Manager in order to customise it for their environments.

Lessons:

  • System Centre 2016 Service Manager Initial Configuration
  • Configuring Business Services
  • Configuring Access for your Support Teams
  • Configuring Notifications

Lab: Configuring Service Manager For Your Environment

  • Configuring Service Manager Settings.
  • Configuring Business Services.
  • Provisioning access for the DinnerNow and StockTrader support teams.
  • Configuring Notifications.

Module 5: Populating the Service Manager CMDB using Connectors

Connectors in Service Manager provide a key function in populating the Service Manager CMDB. For example, the Operations Manager CI Connector imports discovered objects such as web sites and databases into Service Manger so that they can be added to work items such as Incidents and Change Requests.

Lessons:

  • Integrating Service Manager with Active Directory and other System Centre Components
  • Integrating Service Manager with Exchange

Lab: Configuring Connectors in Service Manager

  • Configure System Centre Connectors
  • Configure the Exchange Connector

Module 6: Managing Incidents and Problems

In this module, delegates will learn how to differentiate an issue that occurs in the IT environment between an incident and a problem. They will also learn how to configure incidents and problems, which includes creating templates that can be used to auto-populate Incident forms.

Lessons:

  • The Definition of an Incident and a Problem
  • Managing Incidents
  • Managing Problems
  • Using Queues and Views with Incidents and Problems

Lab: Configuring Incident and Problem Management

  • Create an Incident using the Service Manager console
  • Using Incident Templates
  • Configuring an Incident Event Workflow to automatically update an Incident
  • Group Incidents and create a Problem Record
  • Creating Queues and Views to Filter Incidents

Module 7: Managing Changes and Releases

In this module, delegates will learn how Service Manager manages changes in the IT environment by using Change Requests. This includes creating and managing Activities such as Review Activities that are used to approve or reject changes. Delegates will also learn how Release Records are used to group, schedule and develop approved changes.

Lessons:

  • Managing Change Requests
  • Managing Release Records

Lab: Configuring Change and Release Management

  • Create a Change Request with Review and Dependent Activities
  • Create a Release Record to manage changes
  • Configuring a Release Record Workflow Rule for Notification

Module 8: Configuring and Managing the Service Catalogue

In this module, delegates will learn all aspects of Service Request fulfilment within Service Manager (with the exception of Service Level Management, which is covered in Module 10).

Lessons

  • The Service Catalogue, Request Offerings and Service Offerings
  • Managing Service Requests and Catalogue Groups
  • The Self-Service Portal

Lab: Configuring Service Requests

  • Create the Contoso Request Offering
  • Test the Contoso Request Offering
  • Create the StockTrader Request Offering
  • Test the StockTrader Request Offering

Module 9: Automating Business Processes with Orchestrator

In this module, delegates will learn how Orchestrator and Service Manager can be used to automate business processes.

Lessons:

  • Overview of Orchestrator
  • Configuring Runbooks in Orchestrator
  • Configuring Integration between Orchestrator and Service Manager
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator

Lab: Automating IT Processes in Service Manager

  • Automating a Request Offering for Contoso
  • Automating a Service Request for StockTrader

Module 10: Configuring Service Level Management

In this module, delegates will learn how Service Level Management is implemented in Service Manager.

Lessons:

  • Configuring Service Level Management
  • Viewing Service Level Agreement (SLA) Information in Service Manager

Lab: Configuring Service Level Management

  • Create a Service Level Objective for an Incident SLA
  • Create a Service Level Objective for a Service Request SLA
  • Configure SLA Notifications

Module 11: Using Reports and Analysing Data in Service Manager

In this module, delegates will learn how to run reports in Service Manager, including how to manage and maintain the data warehouse jobs and cubes on which reports rely on. Additionally, delegates will learn how to perform advanced analytics on cube data by using Excel and SharePoint.

Lessons

  • Running Reports in System Centre 2016 Service Manager
  • Configuring and Running Data Warehouse Jobs
  • Troubleshooting Failed Data Warehouse Jobs
  • Data Warehouse Cubes

Lab: Configuring Reports and Analysing Service Manager Data

  • Configuring, Running, and Exporting Reports
  • Creating a Custom Report
  • Configuring Data Warehouse Job Schedules
  • Viewing the Status of Data Warehouse Jobs
  • Managing the Analysis Library
  • Analysing Cube Data

Module 12: Advanced Troubleshooting and Disaster Recovery

In this module, delegates will learn some of the advanced troubleshooting techniques used to resolve problems in Service Manager. They will also learn how to perform disaster recovery for failed Service Manager components, such as the Service Manager databases.

Lessons:

  • Performing Advanced Troubleshooting in Service Manager
  • Performing Disaster Recovery in Service Manager

Lab: Performing Disaster Recovery in Service Manager

  • Recovering from a failed Service Manager Management Server
  • Recovering from a failed Service Manager Data Warehouse Management Server
  • Recovering from a failed Service Manager database

Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

In this final module, delegates will learn how to use the Service Manager Authoring Tool to create new and customised forms in Service Manager.

Lessons:

  • Key Concepts in Creating and Customising Forms in the Service Manager Authoring Tool
  • Creating New and Customised Forms by Using the Service Manager Authoring Tool

Lab: Creating Customised Forms by Using the Authoring Tool

  • Extending the Incident Class
  • Customising the Default Incident Form
  • Seal the Management Pack
  • Import the Management Pack and use the updated Incident form

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Who should attend?

This course is intended for cloud and datacentre administrators who are new to System Centre 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacentre. This course is also intended for Cloud and datacentre administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Centre 2016 Service Manager.

Prerequisites

Before attending this course, delegates must have the following technical knowledge:

  • Working knowledge of Windows Server 2012 R2 and Windows Server 2016
  • Working knowledge of SQL Server 2012 and SQL Server 2014
  • An understanding of the IT management processes that are included with ITIL® and MOF

ITIL® is a registered trade mark of Axelos Limited.

Reproduced under licence from Axelos Limited.

IT Service Management with System Center Service Manager (M10965)Course Overview

Delegates taking this 3-day course will learn how to deploy and configure System Centre 2016 Service Manager, including the purpose and position of Service Manager, how Service Manager aligns with other IT infrastructure frameworks, how to upgrade an older System Manager installation to System Manager 2016, and more.

When taking this course, our expert trainers will also teach delegates to configure incident and problem management, service requests, service level management, and the self-service portal. By the end of the course, delegates will become proficient in installing, using, and troubleshooting System Centre 2016 Service Manager.

This IT Service Management with System Centre Service Manager course is fully accredited by Microsoft through the Microsoft Silver Partnership held by The Knowledge Academy.

After completing this course, delegates will be able to:

  • Describe Service Manager 2016
  • Upgrade to Service Manager 2016
  • Install Service Manager 2016
  • Describe Service Manager usage cases
  • Configure base settings in Service Manager 2016
  • Configure Incident and Problem Management
  • Configure Activity, Change, and Release Management
  • Configure and Manage Service Requests
  • Automate business processes with Service Manager and Orchestrator
  • Configure Service Level Management
  • Customize the Self-Service Portal
  • Use Reports and Analyse Data in Service Manager
  • Perform advanced troubleshooting and disaster recovery in Service Manager
  • Customize Service Manager Forms

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IT Service Management with System Center Service Manager (M10965) Examination

The Knowledge Academy does not provide an examination for this course. Delegates will be given access to:

  • Tuition from one of our expert trainers
  • Certificate of completion
  • Refreshments

Please Note: The Exam for this course has been retired by Microsoft.

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Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Administering System Center Configuration Manager and Intune Outline

 

Module 1: Managing Computers and Mobile Devices in the Enterprise

This module describes the features of Configuration Manager that you can use to perform complex management tasks.

Lessons:

  • Overview of systems management by using enterprise management solutions
  • Overview of the Configuration Manager architecture
  • Overview of the Configuration Manager administrative tools
  • Tools for monitoring and troubleshooting a Configuration Manager site

Lab: Exploring the Configuration Manager tools

  • Searching in the Configuration Manager console
  • Using Windows PowerShell with Configuration Manager
  • Using Configuration Manager Service Manager to manage components
  • Monitoring site and component status
  • Reviewing log files by using the Configuration Manager Trace tool
  • Explain how to use Configuration Manager to address the challenges of managing systems and users in today’s enterprise
  • Describe the Configuration Manager architecture
  • Describe the management tools that you use to perform administrative functions for Configuration Manager
  • Describe the tools that you use to monitor and troubleshoot a Configuration Manager site

Module 2: Analysing Data using Queries and Reports

The Microsoft System Centre Configuration Manager database stores a large amount of data about the resources in your environment. You might not always want to perform all management tasks on all resources simultaneously. Therefore, to help you locate devices or user objects in your environment that meet specific criteria, you can create queries. You then can use these queries to create collections or to find additional information about specific resources. This module describes queries and methods of creating and running them. In addition to queries, you can run reports to view various types of information related to your Configuration Manager environment. To run Configuration Manager reports, you must install and configure a reporting services point, which this module details.

Lessons:

  • Introduction to queries
  • Configuring Microsoft SQL Server Reporting Services (SSRS)

Lab: Creating and running queries

  • Configuring boundaries and resource discovery
  • Creating data queries
  • Creating subselect queries
  • Creating status message queries

Lab: Configuring SSRS

  • Configuring a reporting services point
  • Creating a report by using Report Builder
  • Create and configure data and status message queries.
  • Configure and manage SSRS and the reporting services point.

Module 3: Preparing the Management Infrastructure to Support PCs and Mobile Devices

This module explains how to prepare the management infrastructure, including configuring boundaries, boundary groups, and resource discovery. Additionally, it describes how Configuration Manager interacts with the Microsoft Exchange Server environment to discover and manage mobile devices.

Lessons:

  • Configuring site boundaries and boundary groups
  • Configuring resource discovery
  • Configuring the Exchange Server Connector for mobile device management
  • Configuring user and device collections

Lab: Configuring boundaries and resource discovery

  • Configuring boundaries, boundary groups, and fall-back relationships
  • Configuring Active Directory discovery methods

Lab: Configuring user and device collections

  • Creating a device collection
  • Creating a user collection
  • Configuring a maintenance window
  • Configure boundaries and boundary groups
  • Configure resource discovery
  • Configure the Exchange Server connector mobile device management
  • Organise resources using device and user collections

Module 4: Deploying and Managing Clients

This module explains the supported operating systems and devices, the software requirements, and the different methods for installing the Configuration Manager client. This module also describes some of the default and custom client settings that you can configure. After installing the client software, you can configure the client settings to perform routine management tasks.

Lessons:

  • Overview of the Configuration Manager client
  • Deploying the Configuration Manager client
  • Configuring and monitoring client status
  • Managing client settings in Configuration Manager

Lab: Deploying the Microsoft System Centre Configuration Manager client software

  • Preparing the site for client installation
  • Deploying the Configuration Manager client software by using client push installation

Lab: Configuring and monitoring client status

  • Configuring and monitoring client health status

Lab: Managing client settings

  • Configuring client settings
  • Describe the requirements and considerations for installing the Configuration Manager client software
  • Deploy the Configuration Manager client software
  • Configure and monitor client status
  • Manage Configuration Manager client settings

Module 5: Managing Inventory for PCs and Applications

This module provides an overview of inventory collection, and explains how you can manage the information collected. You also will learn about the process of collecting hardware and software inventory, initiating inventory cycles, and initiating and securing inventory collection. This module also covers the use of software metering to monitor program usage, and the configuration and management of Asset Intelligence.

Lessons:

  • Overview of inventory collection
  • Configuring hardware and software inventory
  • Managing inventory collection
  • Configuring software metering
  • Configuring and managing Asset Intelligence

Lab: Configuring and managing inventory collection

  • Configuring and managing hardware inventory

Lab: Configuring software metering

  • Configuring software metering

Lab: Configuring and managing Asset Intelligence

  • Preparing the site for Asset Intelligence
  • Configuring Asset Intelligence
  • Monitoring license agreements by using Asset Intelligence
  • Viewing Asset Intelligence reports
  • Describe inventory collection
  • Configure and collect hardware and software inventory
  • Manage inventory collection
  • Configure software metering
  • Configure Asset Intelligence

Module 6: Distributing and Managing Content used for Deployments

Configuration Manager clients obtain content, such as packages, applications, software updates, and even operating system images, from distribution points. Configuration Manager relies on the distribution point infrastructure to provide content management functionality. In this module, you will review the content management features, configure distribution points, and learn how to distribute and monitor content. You also will perform content validation and content prestaging.

Lessons:

  • Preparing the infrastructure for content management
  • Distributing and managing content on distribution points

Lab: Distributing and managing content for deployments

  • Installing a new distribution point
  • Managing content distribution
  • Prepare the infrastructure for content management
  • Distribute and manage content on distribution points

Module 7: Deploying and Managing Applications

In this module, you will learn about the methods for creating, deploying, and managing applications with Configuration Manager. You also will learn to use the Software Centre and the Application Catalogue to install available applications. You will learn about managing deployments on unconventional applications. In addition, you will learn to install Windows 10 apps and virtualised applications.

Lessons:

  • Overview of application management
  • Creating applications
  • Deploying applications
  • Managing applications
  • Deploying virtual applications by using System Centre Configuration Manager (Optional)
  • Deploying and managing Windows Store apps

Lab: Creating and deploying applications

  • Installing and configuring the Application catalogue roles
  • Creating applications with requirements
  • Deploying applications

Lab: Managing application supersedence and removal

  • Managing application supersedence
  • Uninstalling the Excel Viewer application

Lab: Deploying virtual applications by using Configuration Manager (Optional)

  • Configuring support for App-V
  • Deploying virtual applications

Lab: Using Configuration Manager to deploy Windows Store apps

  • Configuring support for sideloading Windows Store apps
  • Configuring a Windows Store app
  • Deploying Windows 10 apps to users
  • Describe the application management features of Configuration Manager
  • Create applications
  • Deploy applications
  • Manage applications
  • Configure and deploy virtual applications
  • Configure and deploy Windows Store apps

Module 8: Maintaining Software Updates for Managed PCs

This module explains how to use the software updates feature in Configuration Manager to implement an end-to-end management process for the complex task of identifying, deploying, and monitoring software updates to your Configuration Manager clients.

Lessons:

  • The software updates process
  • Preparing a Configuration Manager site for software updates
  • Managing software updates
  • Configuring automatic deployment rules
  • Monitoring and troubleshooting software updates

Lab: Configuring the site for software updates

  • Configuring and synchronising the software update point

Lab: Deploying and managing software updates

  • Determining software update compliance
  • Deploying software updates to clients
  • Configuring automatic deployment rules
  • Describe how the software updates feature integrates with Configuration Manager
  • Prepare the Configuration Manager site for software updates
  • Manage the evaluation and deployment of software updates
  • Configure automatic deployment rules
  • Monitor and troubleshoot software updates

Module 9: Implementing Endpoint Protection for Managed PCs

Configuration Manager provides a number of security-related features that you can use to help protect client computers from malware threats, and to configure specific Windows Firewall settings for clients. Based on System Centre Endpoint Protection (Endpoint Protection) functionality, Endpoint Protection in Configuration Manager supports the deployment, management, and monitoring of antimalware policies and Windows Firewall settings on client computers. This module explains how to use configure Endpoint Protection Configuration Manager to implement Endpoint Protection and deploy and monitor Endpoint Protection policies.

Lessons:

  • Overview of Endpoint Protection in Configuration Manager
  • Configuring, deploying, and monitoring Endpoint Protection policies

Lab: Implementing Microsoft System Centre Endpoint Protection

  • Configuring the System Centre Endpoint Protection point and client settings
  • Configuring and deploying Endpoint Protection policies
  • Monitoring Endpoint Protection
  • Configure Endpoint Protection to detect and remediate malware and security vulnerabilities
  • Configure, deploy, and manage Endpoint Protection policies

Module 10: Managing Compliance and Secure Data Access

Many enterprise organisations require systems, such as servers, laptops, desktop computers, and mobile devices, to meet specific configuration and compliance requirements. Compliance settings in Configuration Manager can play a key role in identifying existing configurations, discovering systems that have adverse configuration changes, and remediating these settings automatically when necessary. Compliance settings also can help control how users manage and access data in the enterprise network environment. For computers that run Windows 8 and newer operating systems, you can manage data using folder redirection, offline files, and roaming profiles. You also can control access to data using remote connection profiles, virtual private network (VPN) profiles, Wi-Fi profiles, and certificate profiles. This module describes the compliance settings that you can manage using Configuration Manager. You will learn to use these settings to maintain configuration requirements and to provide secure data access to enterprise resources.

Lessons:

  • Overview of Compliance Settings
  • Configuring compliance settings
  • Viewing compliance results
  • Managing resource and data access

Lab: Managing compliance settings

  • Managing configuration items and baselines
  • Viewing compliance settings and reports
  • Configuring remediation in compliance settings
  • Using compliance information to create collections
  • Describe compliance settings features
  • Configure compliance settings
  • View compliance results
  • Manage resource and data access

Module 11: Managing Operating System Deployment

You can use the operating system deployment feature in Configuration Manager to create operating system images that you can deploy to unmanaged computers and those managed by Configuration Manager. There are several scenarios in which you can deploy operating systems by using Configuration Manager, including when you are working with new systems or when you are upgrading existing ones. Operating system deployment uses both Configuration Manager and Windows components to manage and deliver operating system images. You can configure settings on a reference computer prior to capturing an image of its operating system or by using task sequences that Configuration Manager creates after you deploy the image to a target system. This module explains how to use Configuration Manager to create a strategy for operating-system deployments. And also, it explains how to manage Windows as a service.

Lessons:

  • An overview of operating system deployment
  • Preparing a site for operating system deployment
  • Deploying an operating system
  • Managing Windows as a service

Lab: Preparing the site for operating -system deployment

  • Managing the site system roles used to support operating system deployment
  • Managing packages to support operating system deployment

Lab: Deploying operating -system images for bare-metal installations

  • Preparing the operating system image
  • Creating a task sequence to deploy an image
  • Deploying an image
  • Describe the terminology, components, and scenarios used to deploy operating systems by using Configuration Manager
  • Describe how to prepare a site for operating system deployment
  • Describe the process used to deploy an operating system image

Module 12: Managing and Maintaining a Configuration Manager Site

This module explains how to use manage and maintain a Configuration Manager site. It describes role-based administration, Remote Tools, and the site maintenance tasks that you can manage by using Configuration Manager. Additionally, it explains how to back up and recover a Configuration Manager site system.

Lessons:

  • Configuring role-based administration
  • Configuring Remote Tools
  • Overview of Configuration Manager site maintenance
  • Backing up and recovering a Configuration Manager site

Lab: Configuring role-based administration

  • Configuring a new scope for Toronto administrators
  • Configuring a new administrative user

Lab: Configuring Remote Tools

  • Configuring the Remote Tools client settings and permissions
  • Managing desktops by using Remote Control

Lab: Maintaining a Configuration Manager site

  • Configuring maintenance tasks in Configuration Manager
  • Configuring the Backup Site Server task
  • Recovering a site from a backup
  • Configure role-based administration
  • Configure Remote Tools to support client activity
  • Identify Configuration Manager Site Maintenance tasks
  • Back up and recover a Configuration Manager site

 

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Who should attend?

This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications.

This course also is for individuals who are interested in taking Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Courses 20703-1A and 20703-2A, or equivalent knowledge and skills, are necessary to prepare for this exam

Prerequisites

  • Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing.
  • Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.
  • Installation, configuration, and troubleshooting for Windows-based personal computers.
  • Basic concepts of public key infrastructure (PKI) security.
  • Basic understanding of scripting and Windows PowerShell syntax.
  • Basic understanding of Windows Server roles and services.
  • Basic understanding of the configuration options for iOS, Android, and Windows Mobile device platforms.

Students who attend this training can meet the prerequisites by attending the following courses or by obtaining equivalent knowledge and skills through hands-on activities:

  • Course 20697-1: Installing and Configuring Windows 10
  • Course 20697-2: Deploying and Managing Windows 10 Using Enterprise Services
  • Course 20411: Administering Windows Server 2012

Administering System Center Configuration Manager and Intune Overview

This 3-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. Delegates will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager.

Delegates will also learn how to optimise System Centre Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20703-2A, helps certification candidates prepare for Exam 70-703: Administering System Centre Configuration Manager and Cloud Services Integration.

 

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Administering System Center Configuration Manager and Intune Examination

  • The Exam for this course will be retired by Microsoft on the 31st of December 2019.

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Not sure which course to choose?

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Frequently asked questions

FAQ's

Microsoft System Center is a suite of tools for the management of Windows and Windows Server systems.
Our classroom Microsoft courses include a courseware book, refreshments, and a certificate upon completion. Where appropriate, they also include exams.
Our System Center training courses are available across the world in thousands of locations, making it easy to find a course near you.
Prerequisites for our System Center courses vary, please see the courses themselves for details.
The Knowledge Academy is the Leading global training provider in the world for Microsoft System Center Training.
The price for Microsoft System Center Training certification in the United States starts from $645.

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