PA and Secretarial Training - Philippines

Prerequisites

There are no formal prerequisites to attend this Perfect Executive Personal Assistant Training course.

Audience

This Perfect Executive Personal Assistant Training course is ideal for anyone who wants to improve their career prospects or improve their effectiveness.

Perfect Executive Personal Assistant Training Overview

An executive personal assistant handles an executive or corporate manager's daily organisational and administrative duties in a company or corporation. They also help the organisations upgrade productivity by efficiently managing time, tasks, multitasking, and supporting decision-making processes to support organisational growth. Attending this Perfect Executive Personal Assistant Training Course enables them to attain many higher designations such as administration managers, administrative assistants, business managers, contract officers, and many other higher paid job roles. This knowledge obtained from this course will enable the learners to gain expertise in performing various operational roles more effectively and efficiently.

The Knowledge Academy’s Perfect Executive Personal Assistant Training course is designed to provide delegates with the knowledge and expertise to guide a company’s strategic direction through their collaborative efforts. In this 1-day training, delegates will gain an insight into the role of the executive personal assistant and various attributes of the good personal assistant. This training course will give elaborated information about how to communicate confidently with the managers to build a healthy relationship with senior executives in organisations.

This training will cover various essential topics, such as:

• Being a strong influencer
• What is senior executive?
• Key influencing tactics
• Organising meetings
• Communication skills
• Conversations with impact
• Questioning and listening techniques

At the end of this training course, delegates will be able to know how to work and communicate using different styles. They will also be able to understand business goals and implement strategies according to their organisation's requirements. Our highly professional trainer with years of experience in teaching such courses will conduct this training course and help delegates to gain comprehensive skills and knowledge required to become an efficient Executive Personal Assistant.

Delegates can also take our other popular courses like Minute Taking Training, Touch Typing Training, Office Manager Masterclass, Office Skills Masterclass, Secretarial Masterclass,  Administrative Assistant Masterclass, and more from our PA and Secretarial Training section to perform their professionally designated roles more effectively.

What's included in this Personal Assistant Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Who should attend this Touch Typing Training?

This course is designed for individuals looking to enhance their touch typing skills.

Prerequisites

There are no qualification-based or experiential prerequisites prior to undertaking this course.

Touch Typing Course Overview

This Touch Typing course is designed to elevate an individual’s ability to type accurately and quickly - a skill that is sought-after in the workplace and is becoming more and more of a presumed possession of all employees. This course delineates different methods of memorising the position of numbers, letters, and symbols to ensure that individuals are able to type efficiently and more productively.

The course will enable candidates to develop their words per minute (WPM) rate - a figure that is often required on job applications as a test of proficiency, consequentially enhancing employability prospects within writing and administration roles.

Given the practical nature of the activity itself, this touch typing course is very proactive to ensure that candidates learn how to apply their acquired knowledge and skills.

What's included in this Touch Typing Training Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Who should attend this Shorthand Training Course?

This course is designed for individuals who have little or no experience with Shorthand and would like to develop their Shorthand speed. This course would be especially useful for secretaries and office administrators.

Prerequisites

There are no prerequisites for enrolling on this Shorthand Training course.

Shorthand Training Overview

This 1 day Shorthand Training course aims to provide new and existing Shorthand users who would like to increase their speed in order to record information accurately and quickly. This course will focus on specific and different types of abbreviations, word beginnings and endings, and putting abbreviations into sentences and paragraphs. Delegates will also have the opportunity to practise these skills throughout the training course.

This training comes under the topic of PA and Secretarial Training, which encompasses a range of specific courses that provide delegates with the necessary skills and understanding.

What's included in this Shorthand Training Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Who should attend this Reception Skills course?

Reception Skills training is recommended for Reception Staff, Administrators, Consultants, Supervisors, Team Leaders, Team Managers, and Senior Managers.

Prerequisites

There are no prerequisites for this Reception Skills training course, hence anyone can attend. 

Reception Skills Training Overview

This Reception Skills training course explores what makes a good reception service. The reception is important because it is responsible for providing the first impression of a business, and is the point of contact with clients. As receptionists are the friendly faces that deal with customers, they must conduct themselves professionally at all times. Delegates will learn techniques that will enable them to remain calm under pressure, and how to handle challenging situations with confidence. They will also develop fundamental communication skills, telephone operation skills, and customer service skills. The importance of their role within public relations will be emphasised, and they will gain an understanding of how to enhance their existing skills to make them better reception workers. 

What's included in this Reception Skills Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Prerequisites

In this training, there are no formal prerequisites.

Audience

This Administrative Assistant Training is ideal for:

• Medical Assistants
• Executive assistants
• Administrative Assistants
• Business Professionals
• Project Assistants
• Anyone who is interested in being an Administrative Professional

Administrative Assistant Masterclass​ Course Overview

Administrative assistants are an essential part of daily operations in most of the organisations. Their main aim is to organise files, schedule appointments, prepare documents, and assist other staff. The administrative assistant position helps the delegates to make a career in operations and project management.

Becoming good administrative assistant is gaining trust which begins with showing up reliably, being there to help always when someone needs you, as the primary responsibility of the Administrative Assistant is to control the chaos in the office, and not itself becoming a part of it.

This Administrative Assistant Masterclass course will cover the following topics:

• To-Do Lists and Time Management
• Telephone Etiquette
• Working with Difficult People
• Listening and Asking Questions
• Learn to Say No
• The Skill of Making Small Talk
• Making that Great First Impression
• Business Dining
• Demonstration of Business Dining and many more.

At the end of this training, delegates will also improve their productivity skills as well as time management skills.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this training, there are no formal prerequisites. However, a computer with an internet connection is a basic requirement.

Audience

This Data Entry course is ideal for all types of people who are interested in becoming a freelancer and providing Data Entry services to their future clients. But it is much more beneficial for:

• Individuals who are interested to learn about Data Entry.
• Individuals who are interested in becoming a Data Entry Professional.

Data Entry Masterclass​ Course Overview

Data Entry can be described as the process of entering data/information into the computer system by using devices like a keyboard, scanner, disk, and voice. In other words, data entry is the work of entering a specific type of data into a computer or any other electronic device using specific software. This work is executed by experienced data entry operators who have complete knowledge regarding data entry.

This 1-day Data Entry course will help you to become a data entry professional and learn about Data Entry project types available on several freelance marketplaces, such as - Upwork, Fiverr, Freelancer.com, Peopleperhour etc. Delegates will learn about Data Entry from a well experienced, successful, top-rated Data Entry Professionals.

It will also allow delegates to get a clear understanding of:

• The types of Data Entry jobs available in freelance marketplaces.
• Basics required for Data Entry
• How to get success on Upwork and Freelancing?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this training, there are no formal prerequisites.

Audience

This Office Manager course is ideal for everyone, and it is much more beneficial for:

• Clerks, Admin Assistants, PAs
• Secretaries, Customer Support

Office Manager Masterclass​​ Course Overview

An office manager is a person who is responsible for organising all of the administrative activities that helps in the smooth working of an office. They need to be skilled at supervising other staff fairly and consistently. An office manager acts as the supervisor for administrative support staff.

This 1-day Office Manager course allows delegates to become office managers who are employed across the board in the public, private, and charity sectors. In brief, they are employed by any organisation that runs an office, from small businesses to public bodies and multinational corporations.

At the end of this training, delegates will be able to work with different personalities and improve their time management skills. Also, they will be able to understand their responsibilities.

Responsibilities typically include:

• Typing and dealing with correspondence, complaints and queries
• Preparing letters, presentations, and reports
• Supervising and monitoring the work of secretarial, clerical and administrative staff
• Organising induction programmes for new employees
• Ensuring that health and safety policies are up to date
• Attending meetings with senior management

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this training, there are no formal prerequisites.

Audience

This Office Skills courseware is suitable for anyone who is looking for their first job and wants to work in an office environment.

Office Skills Masterclass​ Course Overview

Office skills can be considered as the basic administrative skills that assist an office to operate smoothly. Employers usually expect from administrators to have experience or knowledge of necessary office skills before they recruit them. So, they can have abilities that allow them to schedule appointments, greet customers, make sure the proper functioning of the office and facilitate employees with office resources.

With the help of these skills, office administrators can be good at meeting and anticipating supervisor or employee needs. They can also make any visitors feel welcomed by providing a friendly presence and keeping a well-maintained office.

This office skills course covers a wide variety of topics that will help delegates to perform effectively as an office worker, manager or supervisor. This course has been developed to assist delegates to gain essential skills for working in an office. Also, it is flexible courseware that is designed to assist them in gaining work-ready office skills.

This 1-day course aims at those who are new to work in an office. The training is extremely thorough and should generate rapid improvement in productivity for everyone. This Office Skills Masterclass basically focuses on the following areas:

• Basic computer literacy skills
• Organisational skills
• Strategic planning and scheduling skills
• Time-management skills
• Verbal and written communication skills
• Critical thinking skills
• Quick-learning skills
• Detail-oriented
• Developing effective communication skills

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Secretarial Masterclass training, there are no formal prerequisites.

Audience

This courseware is mainly designed for:

• Senior Secretaries
• Executive Secretaries
• Personal Assistants to Top-Level Management

Secretarial Masterclass​ Course Overview

A secretary is an integral part of a management team and demands skills similar to the senior staff of an organisation. A secretary can be the person who is in charge of the company and often the first point of contact for business. So, they need to show a professional image in front of the visitors.

This Secretarial Masterclass course is designed to develop the skills of the Office Secretary. This outline is up to date as well as pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area.

This training will prepare delegates for roles in small or large organisations in all industry sectors and provides essential skills required for being an office secretary such as excellent office skills, accurate filing, dealing with people, communication skills and many more.

This training will also cover various concepts, such as:

• Event planning and management
• Personal effectiveness and time management
• Management appreciation
• Presentations: preparation and impactful delivery
• IT tips and tricks
• Presentations using PowerPoint

At the end of this training, delegates will understand the basic concepts of office organisation, Business Correspondence Skills, Personal effectiveness and time management. Delegates will gain knowledge of different IT tips and tricks.

The Knowledge Academy’s Secretarial Masterclass course will provide an understanding of necessary office procedures and will help in developing the required skills to be a professional secretary.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Teeline Shorthand Masterclass training, there are no formal prerequisites.

Audience

This Teeline Shorthand Masterclass training is designed for those who wish to become a personal assistant or secretary in an organisation. This course is also beneficial for journalists.

Teeline Shorthand Masterclass​ Course Overview

Shorthand is a method to take notes quickly by hand. Teeline is the simplest and easiest shorthand system to study. This shorthand method provides the basics and the theory through which delegates can increase their writing speed up to 120wpm, by practice. In areas of administration and journalism, Shorthand remains an essential and necessary skill, and Teeline is the easiest shorthand system to learn.

In this 1-day training, delegates will gain knowledge of how to write words, letters and sentences with the speed of 120wpm, through practice. Delegates will also understand the basic concepts of Teeline Shorthand theory.

This training will cover various concepts, such as:

• Working with Teeline alphabet
• How to utilise the shortcuts and techniques of speed building?
• Form words and sentences, groupings and outlines
• Working with Teeline grammar

At the end of this training, delegates will also understand the basic concepts of writing all the alphabets. Delegates will attain knowledge of how to write different types of words such as downward and upward short L, punctuation marks and outlines to represent double vowels.

The Knowledge Academy’s Teeline Shorthand Masterclass course provides an understanding of Teeline outlines for figures and dates such as days of a week and months of a year.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor