PA and Secretarial Course

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Minute Taking Training Outline

Module 1: Role of a Minute Taker

  • Introduction
  • Who is a Minute Taker?
  • Roles and Skills of a Minute Taker
  • Challenges and Solutions
  • Meeting Agreements

Module 2: Minutes Styles

  • Choosing a Style
  • Formal Minutes
  • Action Minutes
  • Informal Minutes
  • Recording Motions and Resolutions
  • What to Record?

Module 3: Techniques for Preparing Minutes

  • Writing Minutes
  • Editing Minutes

Module 4: Interactive Meetings

  • Taking Minutes in an Interactive Meeting
  • Role of the Facilitator in an Interactive Meeting
  • Members More Able to Participate
  • Role of the Minute Taker at an Interactive Meeting

Module 5: Developing Your Minute Taking Skills

  • Appearances
  • A Personal Action Plan

Module 6: Listening Skills

  • Active Listening
  • Repercussions of Poor Listening
  • Non-Verbal Communication Skills
  • Paralinguistic
  • Background Interference
  • Surrounding Interferences
  • Misunderstandings, Misconceptions and Poor Judgement
  • Judgemental Interference

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Who should attend this Minute Taking Training?

The Minute Taking Course is designed for anyone who wants to improve their process of recording the discussions and decisions made during a meeting. The following professionals can benefit from attending this course:

  • Administrative Professionals
  • Executive Assistants
  • Secretaries
  • Personal Assistants
  • Office Managers
  • Compliance Officers
  • HR Professionals
  • Board Secretaries

Prerequisites of the Minute Taking Training

There are no formal prerequisites for the Minute Taking Course. However, a basic understanding of meetings and how they work would be beneficial for delegates.

Minute Taking Training Course Overview

Efficient Minute Taking is important for writing down and keeping important information from meetings and talks. If you want to be a PA or Secretary, being good at this can help you a lot. When you can write down and organise the important stuff talked about in meetings, it shows that you're good at your job. It also ensures everyone knows what's going on and who's responsible for what is important for PA and Secretarial Courses.

Being good at Minute Taking is super important for people who want to be Personal Assistants, Secretaries, or work in support roles. These jobs often need careful writing down of what happens in meetings, what decisions are made, and what needs to be done next, and it needs to be done exactly right. Also, bosses and leaders can get a lot out of being good at this, because it makes things go smoother and helps them make better decisions.

The Knowledge Academy’s 1-day PA and Secretarial Training Course is designed to teach you all the important things you need to know to take good minutes. You'll do things like talk with others and practice writing down what's important. After the course, you'll feel more confident and be better at your job, which will help the whole team communicate better and make smarter choices.

Course Objectives

  • To understand the fundamental principles of Minute Taking
  • To develop proficiency in active listening and note-taking techniques
  • To learn how to create structured and concise meeting minutes
  • To enhance their ability to document action items, decisions, and follow-ups effectively
  • To gain practical experience in real-time Minute Taking scenarios
  • To cultivate time-management skills for efficient Minute Taking
  • To learn to adapt to various meeting dynamics and communication styles
  • To receive valuable feedback and personalised guidance for continuous improvement

After completing the Minute Taking Course, delegates will receive a certification that shows you're good at taking minutes. It proves you have skills in this area. Having this certificate can help you find better jobs.

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What’s included in this Minute Taking Training Course?      

  • World-Class Training Sessions from Experienced Instructors          
  • Minute Taking Training Certificate        
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Perfect Executive Personal Assistant Training Outline

Module 1: Role of the Executive Personal Assistant

  • Role of the Executive PA
    • Attributes of a Good PA
    • Understanding Business Strategy
    • Operating Efficiently and Effectively
    • Being a Natural Problem Solver
    • Being a Rigorous Planner
    • Being a Strong Influencer
    • Key Influencing Tactics
    • Personal Assistants

Module 2: Maintaining Your Focus

  • Maintaining Your Focus in a High-Pressure Role
  • How to Cope with Overabundance of Small Things on Your To-Do List?

Module 3: Working with Senior Management

  • What is Senior Executive?
    • Important Reasons to Build Relationships with Senior Executives
  • Costs and Risks
  • Understanding Business Goals

Module 4: Work Styles and Productivity

  • What is Work Style and Productivity?
  • Six Work Styles
  • Communication Styles
  • Communicating with Different Styles

Module 5: Communicating Effectively with Manager

  • Building a Better Partnership with Your Manager

Module 6: Communicating Confidently with Managers

  • Communication Skills
  • Verbal and Non-Verbal Communication
  • Types of Non-Verbal Communication
  • Questioning and Listening Techniques

Module 7: Representing Your Manager

  • What is Representing Your Manager Means?

Module 8: Organising Meetings and Setting Out an Agenda

  • Organising Meetings
  • Making Good Decisions

Module 9: Interpersonal Communication with Colleagues

  • Conversations with Impact
    • Effective Conversational Skills
  • Body Language
  • Project and Time Management
  • Project Management Cycle
  • Personal Organisation and Prioritisation

Module 10: Guide to Appraisals

  • Appraisals
    • Written Part
    • How Would You Rate Your Performance?
    • Spoken Part
  • Setting Clear Objectives

Module 11: Networking Skills

  • Developing Your Networking Skills
  • Benefits of Networking

 

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Who should attend this Perfect Executive Personal Assistant Training Course?

The Perfect Executive Personal Assistant Training Course is designed for anyone who wants to become an Executive Personal Assistant. The following professionals can benefit from attending this course:   

  • Aspiring Executive Personal Assistants
  • Current Executive Personal Assistants
  • Personal Assistants to CEOs and Senior Executives
  • Secretaries with responsibilities for High-level Executives
  • Office Managers
  • Professionals Transitioning to Executive Assistant Roles
  • Administrative Coordinators

Prerequisites of the Perfect Executive Personal Assistant Training Course

There are no formal prerequisites for the Perfect Executive Personal Assistant Training Course. However, a basic understanding of Office Administration or Customer Service would be extremely beneficial for delegates.

Perfect Executive Personal Assistant Training Course Overview

The Perfect Executive Personal Assistant is not just an individual who performs administrative tasks; they are crucial for an executive's day-to-day operations. Their expertise ranges from managing schedules, coordinating meetings, and handling communication, to anticipating the needs of their superiors, all while maintaining an impeccable level of discretion and professionalism.

Beyond these duties, the ideal assistant embodies adaptability, understanding the ever-evolving dynamics of the business landscape. Executive Personal Assistants, Secretaries, Administrative Assistants, and anyone aspiring to excel in organisational support roles should aim to master this skill. This knowledge equips them to handle complex tasks, streamline communications, and enhance productivity.

This intensive 1-day training is designed to empower delegates with practical skills that immediately impact their performance. It covers a wide range of topics, including time management, communication, multitasking, and problem-solving. The training enables delegates to become more effective in their roles, enhancing their value to their executives and organisations.

Course Objectives:

  • To learn to optimise time, balancing multiple tasks efficiently
  • To develop strong verbal and written communication skills for effective interaction
  • To acquire event management skills for organising successful corporate events
  • To familiarise with modern office tools and software for streamlined operations
  • To understand the importance of confidentiality and discretion in executive support
  • To hone skills in prioritising tasks and making informed decisions under pressure
  • To develop the ability to adapt to changing priorities and handle unexpected situations with grace

After completing the Perfect Executive Personal Assistant Training Course, delegates will receive a certification that attests to their expertise and competence in providing top-tier executive support. This certification not only bolsters their resume but also opens doors to exciting career opportunities where their skills and knowledge will be in high demand.

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What’s included in this Perfect Executive Personal Assistant Training Course?

  • World-Class Training Sessions from Experienced Instructors          
  • Perfect Executive Personal Assistant Certificate        
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Touch Typing Training Course Outline

Module 1: Introduction to Touch Typing

  • What is Touch Typing?
  • Benefits of Touch Typing

Module 2: Injuries and Risks

  • Introduction
  • Repetitive Strain Injury

Module 3: Developing Keyboard Skills

  • Standard Keyboard
  • Home Row /Home Keys
  • Special keys
  • Training

Module 4: Memorising Keyboards

  • Introduction
  • Keyboard Layout
  • Key Types
    • Character Keys
    • Modifier Keys
  • Keyboard Styles

Module 5: Key Drills

  • Introduction
  • Hints
  • Practice

Module 6: Touch Typing Test

  • Introduction
  • Tips
  • Short cut keys
  • Key Drills

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Who should attend this Touch Typing Course?

This Touch Typing Training Course equips delegates with the tips and tricks required to improve their typing skills and achieve work targets efficiently. It is designed to teach delegates the basics of touch typing, such as roper finger placement on the keyboard and how to type without looking at the keys. The following professionals can benefit from attending this course:

  • Administrative Assistants
  • Data Entry Operators
  • Writers and Authors
  • Journalists
  • Content Creators
  • Researchers
  • Transcriptionists

Prerequisites of the Touch Typing Course

There are no formal prerequisites for the Touch Typing Training Course. However, a basic understanding of using keyboards and the ability to type a few words per minute can be beneficial to the delegates.

Touch Typing Course Overview

Touch Typing, an essential skill in today's digital age, is the focus of this course. In a world where efficiency and productivity are paramount, the ability to type accurately and swiftly is more valuable than ever. Whether you're a seasoned professional or just starting your career, mastering this skill, either via practice or by pursuing Touch Typing Courses, is crucial for staying competitive in the workplace.

Touch Typing is a fundamental skill that all professionals should aim to master. From administrative roles to creative writing positions, the proficiency to type efficiently enhances employability. This skill is not only desirable but often a prerequisite in many job applications. So, professionals across various industries, from data entry clerks to content creators, should strive to improve their touch typing capabilities.

This 1-day Touch Typing Course offered by The Knowledge Academy empowers delegates to boost their Words Per Minute (WPM) rate, a key measure of typing proficiency. This course equips delegates with effective methods to memorise the keyboard layout, improving their typing accuracy and speed. By offering a practical and hands-on learning experience, we ensure that our delegates can immediately apply their newfound skills, thereby enhancing their professional prospects in writing and administrative roles.

Course Objectives

  • To increase typing accuracy, master the correct keyboard layout
  • To improve typing speed, aim for a competitive Words Per Minute (WPM) rate
  • To ensure efficient typing, enhance memorisation of numbers, letters, and symbols
  • To type without looking at the keyboard, develop the necessary skill
  • To apply touch typing skills effectively, engage in practical work scenarios and daily tasks
  • To enhance employability prospects, prioritise touch typing proficiency in writing and administration roles

Upon completion of this Touch Typing Course, delegates will experience increased typing proficiency, leading to enhanced efficiency in their work and communication. They will also gain the confidence to tackle tasks that require typing with greater speed and accuracy.

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What’s included in this Touch Typing Course?

  • World-Class Training Sessions from Experienced Instructors         
  • Touch Typing Certificate       
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Shorthand Training Course Outline

Module 1: Application of Principles and Rules

  • Application of Principles and Rules

Module 2: Numbers

  • Numbers

Module 3: Alphabet and Word Beginnings/Endings

  • Alphabet
    • Letter F
    • Letter L
    • G or J
    • T and D
    • R Principle (BR, CR, GR, PR)
    • R Principle
    • R Principle (AR, OR, UR)
    • Letter Y
  • Word Beginnings
    • UNDER and ELECTRO
    • TRANS and OVER
    • MULTI, and NATION/NON
    • SEMI and SUPER
    • MENT and SELF
    • -SHUN, -SHL, and –SHIP

Module 4: Days of the Week, Month of the Year

  • Days of the Week
  • Months of the Year

Module 5: Brief Form Abbreviations and Blends

  • Brief Form Abbreviations
  • Blends

Module 6: Gerund, Plural Forms, and Punctuation

  • Gerunds
  • Plural Forms
  • Punctuation

Module 7:  Special Outlines, Distinguishing Outlines, and Groupings

  • Special Outlines
  • Distinguishing Outlines
  • Word Groupings

Module 8: Transcription Practice

  • Transcription Practice

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Who should attend this Shorthand Training Course?

The Shorthand Training Course is designed for anyone who wants to learn how to take shorthand, the process of writing down spoken words using a system of abbreviated symbols. This course can be beneficial for a wide range of professionals, including:

  • Secretaries
  • Personal Assistants
  • Court Reporters
  • Journalists and Media Professionals
  • Administrative Professionals
  • Stenographers
  • Writers

Prerequisites of the Shorthand Training Course

There are no formal prerequisites for attending this Shorthand Training Course. However, a basic understanding of grammar and punctuation would be beneficial for delegates.

Shorthand Training Course Overview

Shorthand is a method of rapid writing by using symbols and abbreviations, making it possible to transcribe speech in real-time. This skill is invaluable in various professional settings where quick and accurate note-taking is essential. The relevance of Shorthand persists in modern times, as it enhances efficiency in documentation and communication.

Proficiency in Shorthand is crucial for professionals who require fast and accurate note-taking abilities, such as Journalists, Secretaries, Court Reporters, and Administrative Staff. Mastering Shorthand can significantly improve productivity and accuracy in capturing information, making it a highly sought-after skill in these fields.

This 1-day Shorthand Course by The Knowledge Academy will equip delegates with the fundamental skills needed to write Shorthand efficiently. Participants will learn the core techniques and principles, enabling them to transcribe spoken words swiftly and accurately. By the end of the course, delegates will have the confidence to apply Shorthand in their professional roles.

Course Objectives

  • To understand the basic principles of Shorthand
  • To learn common Shorthand symbols and abbreviations
  • To practice writing and reading Shorthand passages
  • To improve speed and accuracy in Shorthand writing
  • To apply Shorthand techniques in real-life scenarios
  • To develop the ability to transcribe spoken words in real-time

Upon completing this course, delegates will possess a solid foundation in Shorthand, enabling them to take quick and accurate notes. This skill will enhance their professional capabilities, particularly in roles requiring efficient documentation and communication.

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What’s included in this Shorthand Training Course?      

  • World-Class Training Sessions from Experienced Instructors          
  • Shorthand Certificate        
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Reception Skills Training Course Outline

Module 1: Dealing with and Recognising Different Types of Callers

  • Screamer
  • Rambler
  • Ladder
  • Demander

Module 2: Understanding the Role of a Receptionist

  • Duties of a Receptionist
  • Characteristics of a Great Receptionist
  • How to Prepare for a Receptionist Interview?
  • Popular Interview Questions
  • Effective Time Management

Module 3: Importance of First Impressions

  • Introduction
  • Tips on Creating a Good First Impression
  • Importance of Telephone Manners
  • Creating a Good First Impression on the Telephone

Module 4: Projecting a Professional Image

  • How to Conduct Yourself Professionally in the Workplace?
  • Stay in Control
  • Non-Verbal Communication in Business
  • Dress Sense
  • Clarity and Direction
  • Hands and Gestures
  • How to Write a Professional Email?

Module 5: Successful Questioning Techniques

  • Introduction
  • Leading or “Loaded”
  • Recall and Process
  • Types of Questions
  • Funneling
  • Interpreting Disguises
  • Open Questions
  • Probing

Module 6: Maintaining a Positive Attitude

  • Change Your Language from Negative to Positive
  • Ways to Manage Stress
  • Self-Motivation
  • Self Confidence
  • Healthy Lifestyle

Module 7: Building Rapport Techniques

  • Overview
  • Rapport Building Techniques

Module 8: Effective Listening Skills

  • Listening Skills
  • Things to Avoid When on the Phone

Module 9: Dealing with Cold Callers

  • Overview
  • Corporate TPS
  • Things to Note About Corporate TPS
  • Tips on How to Deal with Cold Callers

Module 10: Tone, Pitch, and Pace

  • Introduction
  • Process of Communication
  • Effective Communication

Module 11: Dealing with Difficult Callers, Remaining Calm, and Professional

  • Work as Quickly as Possible
  • Listen to the Entire Story First
  • Apologise
  • Make Sure You Understand
  • Try to Solve the Issue
  • Compensate the Customer for their Trouble

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Who should attend this Receptionist Training?

The Receptionist Course is designed for anyone who wants to improve their skills as a Receptionist in organisations of various industries. This Receptionist Course can be beneficial for a wide range of professionals, including:

  • Aspiring and Current Receptionists
  • Front Desk Managers
  • Administrative Assistants
  • Customer Service Representatives
  • Office Managers
  • Hospitality Industry Staff
  • Retail Associates at Information Desks

Prerequisites of the Receptionist Training

There are no formal prerequisites for the Receptionist Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.

Receptionist Training Course Overview

Reception skills are crucial for creating a positive first impression in any organisation. This course provides comprehensive training on effective communication, customer service, and administrative tasks, equipping participants with the essential skills to excel in reception roles. Mastering these skills is vital for enhancing the overall experience of clients and visitors, ensuring smooth and efficient operations at the front desk.

Proficiency in this Receptionist Course is important for professionals in various fields, including Front Desk Staff, Administrative Assistants, Office Managers, and anyone involved in customer-facing roles. By mastering these skills, individuals can ensure smooth operations, improve customer satisfaction, and contribute to a welcoming environment. This expertise is particularly valuable in industries such as hospitality, healthcare, corporate offices, and any business that prioritises customer interaction.

This 1-day Receptionist Training Course provided by The Knowledge Academy will equip delegates with practical skills and knowledge to perform their duties efficiently. Delegates will learn through interactive sessions and hands-on activities, enabling them to handle reception tasks with confidence and professionalism. The training will cover various aspects, from greeting visitors to handling administrative duties and addressing customer queries effectively.

Course Objectives

  • To develop effective communication skills, ensuring clear and professional interactions
  • To enhance customer service techniques, creating a positive experience for clients and visitors
  • To manage phone calls and emails efficiently, ensuring prompt and accurate responses
  • To improve time management and organisational skills, enabling smooth workflow and task prioritisation
  • To handle difficult situations and complaints professionally, maintaining calm and resolving issues effectively
  • To maintain a professional appearance and demeanour, reflecting the organisation’s values

Upon completing the Receptionist Course, delegates will receive a Receptionist Certification, validating their newly acquired reception skills and demonstrating their commitment to professional development. This Receptionist Certification will enhance their career prospects and serve as a testament to their capability in handling reception duties with excellence.

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What’s included in this Reception Training?

  • World-Class Training Sessions from Experienced Instructors          
  • Receptionist Certificate        
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Administrative Assistant Training Course Outline

Module 1: Introduction

  • Introduction to Administrative Assistant
  • Time Management and To-Do List
  • Self-Management
  • Listening and Asking Questions
  • Assertiveness and Communication

Module 2: Productivity Tools

  • Productivity Mind Map
  • Defining Your Priorities
  • 80/20 Rule
  • Productivity Tools
  • Utilising the Eisenhower Box

Module 3: Business Etiquette

  • Handshake and Business Card Etiquette
  • Skill of Making Small Talk
  • Making that Great First Impression
  • Business Dining Etiquette
  • Telephone and Meeting Etiquette

Module 4: Management of Time in a Smart Way

  • Plan Your Day Right
  • Outline Your Day
  • Time Management Tools
  • Pomodoro Technique
  • Overcoming Procrastination

Module 5: Business Writing and Note-Taking System

  • Three Cs of Business Writing
  • Word Agreement
  • Active and Passive Voice
  • Writing Business Letters
  • Note Taking Methods

Module 6: Using Business and Excel Spreadsheet

  • Excel 101
  • Sorting and Organising Data
  • Conditional Formatting
  • Managing Duplicates
  • Basic Data Analysis Techniques

Module 7: Dealing with Difficult People

  • Understanding Difficult Behaviour
  • Five-Step Conflict Resolution Process
  • Techniques for Managing Anger
  • Building Effective Relationships
  • Maintaining Professionalism

Module 8: Minute Taker’s Workshop

  • Role of Minute Taker
  • Preparing for Meetings
  • Minute Taking Techniques
  • Writing Effective Minutes
  • Review and Editing of Minutes

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Who should attend this Administrative Assistant Training?

This Administrative Assistant Training Course is designed for anyone who wants to learn about the skills involved in becoming an excellent Administrative Assistant. This Administrative Assistant Course can be beneficial for a wider range of professionals, including:

  • Administrative Assistants
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Secretaries
  • Receptionists
  • Team Coordinators
  • Administrative Coordinators

Prerequisites of the Administrative Assistant Training

There are no formal prerequisites for the Administrative Assistant Training Course.

Administrative Assistant Training Course Overview

The role of an Administrative Assistant is pivotal in ensuring smooth and efficient operations within an organisation. This course offers comprehensive training to equip individuals with the necessary skills to excel in this vital position. From managing schedules and communications to overseeing office operations, this course covers all aspects essential for a successful administrative career.

Proficiency as an Administrative Assistant is crucial for maintaining organisational efficiency and productivity. Professionals such as Office Managers, Executive Assistants, and Administrative Staff should aim to master these skills to enhance their effectiveness and career prospects. This course is designed to provide the tools and knowledge required to thrive in these roles.

This 1-day Administrative Assistant Training Course by The Knowledge Academy will help delegates by providing practical insights and hands-on experience in various administrative tasks. Participants will learn to manage time effectively, handle office communications, and utilise essential office software. This training ensures that delegates are well-prepared to handle the demands of their roles with confidence and competence.

Course Objectives

  • To develop time management and organisational skills
  • To enhance communication abilities, both written and verbal
  • To manage office documentation and correspondence efficiently
  • To utilise office software and tools proficiently
  • To improve problem-solving and decision-making skills
  • To coordinate meetings and events effectively

Upon completing the Administrative Assistant Certification Training, delegates will possess a comprehensive skill set that enables them to perform their duties with greater efficiency and professionalism, significantly contributing to the success of their organisation.

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What’s included in this Administrative Assistant Training?

  • World-Class Training Sessions from Experienced Instructors          
  • Administrative Assistant Certificate        
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Data Entry Masterclass​ Outline

Module 1: Introduction to Data Entry

  • What is Data Entry?
    • Importance of Data Entry
    • Types of Data Entry
    • Data Entry Software Proficiency
  • How to Become a Data Entry Professional?

Module 2: MS-Word

  • MS- Word Window Elements
  • File Management
  • Using the Interface
  • Editing Text
  • Viewing Options
  • Insertion Options
  • Formatting Document

Module 3: MS-Excel

  • Worksheet Basics
  • File Management
  • Working with Workbooks
  • Menus and Toolbars
  • Editing Data
  • AutoFill
  • Data Viewing Options
  • Formatting Cells

Module 4: Windows and Data Entry Project Examples

  • Windows Basics
  • User Interface
  • Windows Accessories

Module 5: Data Entry Project Examples

  • File Conversion from Image to Excel - Job Example
  • Data Entry - Collect Specified Information from a Website
  • Data Entry from Website

Module 6: Upwork and Freelancing

  • Get Started with Upwork
  • Apply and Don't Apply Project Information
  • How to Become Successful on Freelancer?

 

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Who should attend this Data Entry Masterclass?

This Data Entry Masterclass is designed for anyone who wants to improve their Data Entry skills. The following professionals can benefit from attending this course:

  • Data Entry Operators
  • Administrative Professionals
  • Office Assistants
  • Entrepreneurs
  • Data Analysts
  • Researchers
  • Freelancers

Prerequisites of the Data Entry Masterclass

There are no formal prerequisites for the Data Entry Masterclass. However, some basic understanding of computers and typing will be beneficial for the delegates in making the most out of this Data Entry Course.

Data Entry Masterclass Overview

Data Entry can be described as the process of entering data/information into the computer system by using devices like a keyboard, scanner, disk, and voice. In other words, Data Entry is the work of entering a specific type of data into a computer or any other electronic device using specific software. This work is executed by experienced Data Entry Operators who have complete knowledge regarding Data Entry.

Understanding the nuances of Data Entry is vital, not just for Data Entry Operators but for a wide range of professionals across industries. From administrative personnel and clerks to freelancers and entrepreneurs, anyone dealing with data in the digital age can benefit from mastering Data Entry. Proficiency in this skill can streamline workflow, enhance data accuracy, and unlock opportunities for the delegates.

The Knowledge Academy's 1-day Data Entry Course is your gateway to becoming a proficient Data Entry Professional. This training will be delivered by experienced, successful, and top-rated Data Entry Professionals, providing you with real-world insights and practical knowledge. Delegates can expect to gain a clear understanding of the various Data Entry job types available on freelance marketplaces, along with the basics required for Data Entry tasks.

Course Objectives:

  • To master advanced Data Entry techniques that improve efficiency and data integrity
  • To apply your knowledge of Data Entry in real-world scenarios and gain hands-on experience
  • To develop time management skills, ensuring timely completion of Data Entry tasks
  • To understand the importance of data security and confidentiality in the Data Entry process
  • To become proficient in Data Entry software and tools commonly used in the industry

Upon completion of this Data Entry Course, delegates can benefit by gaining valuable skills that are highly sought after in various industries, enhancing their employability and career prospects. Additionally, they will have the knowledge and confidence to explore freelance opportunities, increasing their income potential and flexibility in the digital job market.

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What’s included in this Data Entry Masterclass?

  • World-Class Training Sessions from Experienced Instructors         
  • Data Entry Certificate       
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Office Manager Course Outline

Module 1: Become an Office Manager

  • Introduction
  • Interacting and Influencing
  • Dealing with Rumours and Gossips
  • Office Personalities
  • Getting Support for Your Projects
  • Conflict Resolution

Module 2: Communication Skills at the Workplace

  • Introduction to the Communication
  • Ten Commandments of Positive Relationships   
  • Self-Awareness Affects Your Self-Image 
  • Communication and Barriers
  • Asking Good Questions 
  • Listening Skills  
  • Body Language and Frame of Reference  
  • Johari Windows   
  • Five Approaches to Relationship   
  • Self-Attitude and Persuasion    
  • Assertiveness

Module 3: Organisational Skills

  • Remove the Clutter
  • Scheduling Your Time
  • Tools to Fight Procrastination
  • Discipline is the Key to Stay Organised
  • Paper and Paperless Storage
  • An Organisation in Your Work Area
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation

Module 4: Delegation Skills

  • Introduction
  • Need for Delegation    
  • Steps for Delegation    
  • When, How, and What to Delegate?     
  • Choosing the Right Person      
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback

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Who should attend this Office Management Course?

This Office Management Course is ideal for individuals seeking to enhance their administrative skills, improve organisational efficiency, and develop effective Office Management techniques. It suits those aiming to excel in managing office operations and ensuring a smooth workflow. This course can be beneficial for a wide range of professionals, including:

  • Office Managers
  • Administrative Managers
  • Operations Managers
  • Team Leaders
  • Executive Assistants
  • Secretaries
  • Project Coordinators

Prerequisites of the Office Management Course

There are no formal prerequisites for the Office Management Course.

Office Management Course Overview

Office Management is a critical aspect of any organisation, ensuring the smooth and efficient operation of daily activities. Effective office management enhances productivity, supports staff well-being, and ensures a seamless workflow. This course provides comprehensive insights into managing office environments, focusing on both administrative and operational aspects, making it essential for anyone aiming to excel in a managerial role.

Proficiency in Office Management is vital for maintaining organisational efficiency and fostering a productive work environment. Professionals such as Office Managers, Administrative Assistants, and Team Leaders should aim to master this subject. Enhancing these skills can lead to better task delegation, improved communication, and overall enhanced office operations, contributing significantly to an organisation's success.

This 1-day training course offered by The Knowledge Academy offers delegates practical skills and knowledge to manage an office effectively. Participants will learn essential techniques for time management, resource allocation, and staff coordination. By the end of the day, delegates will be equipped with the tools and strategies necessary to streamline office processes, increase productivity, and support organisational goals.

Course Objectives

  • To understand the key principles of Office Management
  • To develop effective communication and interpersonal skills
  • To learn time management and organisational techniques
  • To enhance problem-solving and decision-making abilities
  • To manage office resources efficiently
  • To implement effective office policies and procedures

Upon completing this course, delegates will have a solid understanding of effective Office Management practices, enabling them to contribute to a well-organised, efficient, and productive work environment. This will enhance their career prospects and benefit their organisations.

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What’s included in this Office Manager Course?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Management Certificate        
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Office Skills Training Course Outline

Module 1: Introduction

  • Some Basic Elements and Definitions
  • Basic Computer Literacy

Module 2: Front Desk and Other Skills

  • Reception Manning
  • EPABX Skills
  • Office Stationery and Supplies
  • Critical Thinking Skills
  • Quick-Learning Skills

Module 3: Office Automation Skills

  • EPABX
  • Fax Machine
  • Photocopiers
  • Computers
  • Scanners
  • Printers
  • Equipment Repairs and Maintenance

Module 4: Basic Administration Skills

  • Organising Meetings
  • Strategic Planning and Scheduling Skills
  • Time-Management Skills
  • Verbal and Written Communication Skills

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Who should attend this Office Skills Training?

The Office Skills Course is designed for anyone who wants to learn the essential skills needed to succeed in the workplace. The following professionals can particularly benefit from attending this course:

  • Administrative Professionals
  • Office Assistants
  • Human Resources (HR) Professionals
  • Receptionists
  • Data Entry Operators
  • Team Coordinators
  • Personal Assistants
  • Business Owners

Prerequisites of the Office Skills Training

There are no formal prerequisites for the Office Skills Training.

 

Office Skills Training Course Overview

The Office Skills Training is designed to equip professionals with the necessary tools and techniques to excel in their administrative roles. This comprehensive training course covers a range of vital skills, from time management to effective communication, ensuring participants are well-prepared to handle the demands of a modern office environment.

Proficiency in Office Skills is crucial for anyone aiming to maintain a smooth and productive work environment. These skills are particularly important for Administrative Assistants, Office Managers, and Executive Assistants who play a pivotal role in the day-to-day operations of any organisation. Mastering these skills can lead to increased job performance, career advancement, and greater professional satisfaction.

This 1-day training course offered by The Knowledge Academy is meticulously structured to provide delegates with practical knowledge and hands-on experience. Participants will gain valuable insights into effective office management practices, improve their organisational skills, and enhance their ability to communicate clearly and professionally. By the end of the day, delegates will have a solid foundation in essential Office Skills that can be immediately applied in their workplace.

Course Objectives

  • To understand the fundamentals of office administration
  • To develop effective time management strategies
  • To enhance communication skills for better workplace interactions
  • To master the use of essential office software and tools
  • To improve organisational skills and task prioritisation
  • To learn techniques for managing stress and maintaining work-life balance

After completing this Office Skills Online Training, delegates will be equipped with a comprehensive set of skills that will enable them to perform their roles more effectively and efficiently. They will have the confidence and competence to contribute positively to their organisation's success.

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What’s included in this Office Skills Training?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Skills Masterclass Certificate        
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Secretarial Masterclass​ Course Outline

Module 1: Introduction

  • Introduction to Public Relations (PR)
  • Introduction to Human Resource Management (HRM)
  • Office Technology
  • Keyboard and Computer Techniques
  • Basic Office Procedures
  • Office Organisation
  • Business Math and Finance Skills

Module 2: Roles and Responsibilities

  • Responsibility
  • Skills and Qualities
  • Changing Role of the Secretary       

Module 3: Effective Written Business Communication

  • Correct Layout of Letters and Emails
  • Different Business Writing Situations
  • Business Correspondence Skills
  • English and Writing
  • Presentations: Preparation and Impactful Delivery
  • Presentations Using PowerPoint
  • Personal Communication Skills

Module 4: Effective Filing Systems

  • Identifying Various Techniques of Filing
  • How to Ensure the Effectiveness of Your Filing System?

Module 5: Event Planning and Management

  • Personal Effectiveness and Time Management
  • Management Appreciation
  • Transcription Best Practices
  • Managing Stationery Supply and Stock
  • Effectively Managing Your Work, Your Subordinates, and Your Manager

 

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Who should attend this Secretarial Masterclass?

The Secretarial Masterclass Course is designed for anyone who wants to learn the skills and knowledge needed to be a successful Secretary. The following professionals can benefit from attending this course:

  • Secretaries
  • Human Resources (HR) Professionals
  • Administrative Assistants
  • Office Coordinators
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Data Entry Operators

Prerequisites of the Secretarial Masterclass

There are no formal prerequisites for the Secretarial Masterclass.

Secretarial Masterclass Overview

The Secretarial Masterclass offers a comprehensive exploration of essential skills and knowledge for professionals in the administrative field. Mastering the art of being a proficient Personal Assistant (PA) or secretary is of paramount importance. This course provides a roadmap for success in this dynamic role, emphasising its enduring relevance in facilitating smooth operations within organisations.

Proficiency in PA and Secretarial Training Courses is indispensable for professionals aiming to excel in administrative roles. This includes Personal Assistants, Secretaries, and anyone responsible for managing daily tasks, schedules, and communications within a corporate setting. A strong grasp of this subject ensures the practical support and organisation of executives, enhancing productivity and overall business performance.

This intensive 1-day training is tailored to empower delegates with practical skills and knowledge. Delegates will learn to streamline administrative processes, manage time efficiently, and excel in communication. The course equips them with the ability to handle challenging situations, prioritise tasks, and improve organisational proficiency, all of which are essential in the daily work of PAs and secretaries.

Course Objectives:

  • To efficiently manage schedules and appointments
  • To enhance communication and interpersonal skills
  • To handle confidential information and maintain discretion
  • To organise and prioritise tasks for maximum productivity
  • To utilise relevant software tools for administrative tasks
  • To solve common organisational challenges
  • To create a positive and professional office environment
  • To stay updated on the latest trends in secretarial practices

Upon completing the Secretarial Masterclass, delegates will have honed their expertise in both traditional and modern secretarial practices, blending administrative proficiency with strategic insight.

 

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What’s included in this Secretarial Masterclass?

  • World-Class Training Sessions from Experienced Instructors            
  • Secretarial Masterclass Certificate         
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Teeline Shorthand Masterclass​ Course Outline

Module 1: Introduction

  • Overview of Teeline Shorthand
  • Teeline Shorthand Theory

Module 2: Teeline Alphabets

  • Alphabet from A to M
  • Alphabet from N to Z

Module 3: Teeline Letters

  • Join Letters
  • T, D and F
  • Punctuation Marks
  • Joining S
  • Soft C
  • Distinguishing Outlines

Module 4: Teeline Words

  • Downward and Upward Short L
  • Use of L
  • Common Word Outlines
  • Writing Outlines for Words Beginning WH
  • Words Ending with –TION

Module 5: Teeline Grammar

  • Use of Vowels
  • Vocabulary Using Vowels
  • Simple Word Groupings
  • Outlines to Represent Double Vowels
  • Vowel Indicators for Word Endings

Module 6: Teeline Timing

  • Days of The Week
  • Months of The Year

 

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Who should attend this Teeline Shorthand Masterclass?

Teeline Shorthand is a system of speed writing that allows people to record spoken language quickly and efficiently. This Teeline Shorthand Masterclass is designed for anyone who wants to improve their note-taking skills, transcribe audio or video recordings, or learn a new skill. This Teeline Shorthand Masterclass can be beneficial for a wide range of professionals, including:

  • Secretaries
  • Personal Assistants
  • Court Reporters
  • Journalists
  • Administrative Professionals
  • Language Interpreters
  • Transcriptionists

Prerequisites of the Teeline Shorthand Masterclass

There are no formal prerequisites for the Teeline Shorthand Masterclass. However, a basic understanding of the English language will be beneficial for the delegates.

Teeline Shorthand Masterclass Overview

The Teeline Shorthand Masterclass offers an indispensable tool for professionals in the field of PA and Secretarial roles. As the pace of business communication accelerates, the ability to take rapid, concise notes is pivotal. Teeline Shorthand, a renowned shorthand system, is still incredibly relevant in our digital age, enabling professionals to jot down information efficiently.

Proficiency in Teeline Shorthand is crucial for PA and Secretarial professionals, especially in the working environment. Those who should aim at mastering this skill include Executive Assistants, Personal Assistants, and Secretaries who need to transcribe meetings, phone calls, and other critical information with precision.

This intensive 1-day training equips delegates with the practical skills and knowledge needed to excel in their roles. Our expert instructors guide delegates through immersive practical sessions, teaching the nuances of Teeline Shorthand. This training empowers them to handle real-world scenarios in PA and Secretarial settings, making them indispensable assets to their employers.

Course Objectives:

  • To master the Teeline Shorthand system to increase note-taking speed and accuracy
  • To enhance transcription skills for meetings, interviews, and other essential tasks
  • To develop the ability to create clear shorthand notes in various work scenarios
  • To apply Teeline Shorthand effectively to improve efficiency and productivity
  • To understand the principles of shorthand theory and application
  • To gain confidence in transcribing complex conversations and technical content
  • To utilise shorthand as a valuable skill for professional advancement
  • To network with peers and share experiences in a collaborative learning environment

Upon completing the Teeline Shorthand Masterclass, delegates will master the intricacies of this streamlined writing system, enhancing their transcription speed and accuracy. This training will make them indispensable assets in fast-paced professional settings where precise notetaking is paramount.

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What’s included in this Teeline Shorthand Masterclass?

  • World-Class Training Sessions from Experienced Instructors           
  • Teeline Shorthand Masterclass Certificate         
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Company Secretary Training Course Outline

Module 1: Introduction to Company Secretary’s Role and Responsibilities

  • Role of a Company Secretary
  • Legal and Regulatory Framework
  • Company Law and Compliance
  • Corporate Governance
  • Ethics and Professional Conduct

Module 2: Company Formation and Administration

  • Incorporation of Companies
  • Memorandum and Articles of Association
  • Statutory Registers and Records
  • Annual General Meetings
  • Board Meetings and Resolutions

Module 3: Corporate Compliance and Regulatory Requirements

  • Compliance with Companies Act
  • Filing Requirements with Registrar of Companies
  • Compliance with Corporate Governance Guidelines
  • Insider Trading and Disclosure Obligations

Module 4: Board Support and Shareholder Relations

  • Board Support and Relationship Management
  • Directors' Duties and Responsibilities
  • Shareholder Communication and Engagement
  • Dividends and Share Capital Management
  • Proxy Voting and General Meetings

Module 5: Corporate Restructuring and Mergers and Acquisitions

  • Mergers, Acquisitions, and Takeovers
  • Due Diligence and Legal Documentation
  • Restructuring and Reorganisation Processes
  • Amalgamation and Demerger
  • Post-Merger Integration and Compliance

Module 6: Corporate Secretarial Documentation

  • Drafting Board Resolutions and Minutes
  • Preparation of Annual Reports and Financial Statements
  • Statutory Forms and Returns
  • Legal Documentation and Agreements
  • Record Keeping and Documentation

Module 7: Corporate Governance and Risk Management

  • Principles of Corporate Governance
  • Board Committees and Roles
  • Risk Assessment and Management
  • Internal Control and Audit Processes
  • Compliance Monitoring and Reporting

Module 8: Professional Development and Ethics for Company Secretaries

  • Continuing Professional Development (CPD)
  • Ethical Considerations and Professional Conduct
  • Code of Conduct for Company Secretaries
  • Professional Skills and Competencies
  • Career Path and Future Trends

 

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Who should attend this Company Secretary Training Course?

In this Company Secretary Training Course, professionals will explore topics such as the preparation of minutes, handling statutory books, and liaising with board members. This  course can be beneficial to a wide range of professionals, including:

  • Aspiring Company Secretaries
  • Compliance Officers
  • Directors and Board Members
  • Administrative Professionals
  • Corporate Legal Advisors
  • Management Trainees
  • Corporate Legal Managers

Prerequisites of the Company Secretary Training Course

There are no formal prerequisites required for the Company Secretary Training Course.

Company Secretary Training Course Overview

This Company Secretary Course is an essential course designed to equip individuals with the knowledge and skills required for this pivotal role within organisations. Company Secretaries play a crucial part in ensuring compliance, governance, and transparency. Considering the intricate regulatory landscape, this training holds significant importance.

This course is vital for professionals looking to excel in corporate governance and compliance management. Professionals such as Legal Advisors, Compliance Officers, and aspiring Company Secretaries should aim to master this subject. Knowing the ins and outs of this course empowers professionals to make sound decisions, solve complex corporate challenges, and contribute significantly to an organisation’s success.

This intensive 1-day Company Secretary Course empowers delegates with essential knowledge and practical insights into corporate law, regulatory compliance, and company secretarial duties. Delegates will gain a deeper understanding of their roles and responsibilities in fostering good corporate governance. The course combines theoretical learning with practical applications, ensuring that delegates are well-prepared to handle real-world scenarios.

Course Objectives:

  • To explore the importance of legal and regulatory compliance
  • To enhance understanding of corporate governance principles
  • To foster effective communication and stakeholder management
  • To promote ethical considerations in company secretarial responsibilities
  • To develop skills in drafting board resolutions and statutory documentation
  • To learn techniques for identifying and managing risks within the organisation

After completing this course, delegates will be well-equipped to navigate the intricacies of corporate governance, legal compliance, and ethical decision-making. They will possess the knowledge and skills necessary to excel in their roles and contribute significantly to the growth and success of the organisations they serve.

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What’s included in this Company Secretary Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Company Secretary Course Certificate
  • Digital Delegate Pack

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.

PA and Secretarial Course FAQs

PA (Personal Assistant) and Secretarial Courses are related but not identical. PA Courses cover a more comprehensive range of administrative tasks, including schedule management, while Secretarial Courses focus on specific clerical duties.
There are no formal prerequisites for PA and Secretarial Training Courses.
The benefits of taking PA and Secretarial Training Courses include learning from experienced professionals and developing essential skills like time management and communication for a successful career as a PA or Secretary.
PA and Secretarial Courses can prepare you for a variety of administrative and executive support roles that include Personal Assistant (PA), Secretary, Office Manager, Event Planner and Executive Assistant.
The Knowledge Academy is the Leading global training provider for PA and Secretarial Course.
The training fees for PA and Secretarial Course in Philippines starts from $1295.
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