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Microsoft Windows Training courses

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Installing and Configuring Windows 10 (M20698) Outline

 

Module 1: Installing Windows 10

This module describes the features of Windows 10 and the process for installing and deploying it. The module also describes how to upgrade to Windows 10, perform post-installation maintenance tasks, and manage volume activation.

 

Lessons

  • Overview of Windows 10

  • Planning your Windows 10 deployment

  • Installing and deploying Windows 10

  • Upgrading to Windows 10

  • Windows 10 installation maintenance

  • Managing volume activation

 

Lab : Upgrading to Windows 10

  • Migrating user settings

  • Upgrading from Windows 8.1 to Windows 10 (optional)

Lab : Maintaining a Windows 10 installation with Windows ICD

  • Create and configure a Windows Imaging and Configuration Designer (Windows ICD) provisioning package

 

After completing this module, students will be able to:

  • Describe the features and editions of Windows 10.

  • Plan to deploy Windows 10.

  • Install and deploy Windows 10.

  • Upgrade to Windows 10.

  • Maintain Windows 10 installations.

  • Manage Windows 10 activation.

 

Module 2: Performing post-installation configuration

This module provides an overview of the management tools in Windows 10. It describes how to customize the user interface, manage devices, drivers, and services, and configure several other features. The module also provides an overview of Client Hyper-V.

 

Lessons

  • Overview of management tools

  • Customizing the user interface

  • Managing devices, device drivers, and services

  • Configuring features, mobility, and power options

  • Overview of Client Hyper-V

 

Lab : Managing devices

  • Install a device driver

  • Resolving the device driver problem

Lab : Configuring features and power options

  • Turning on Windows features with Control Panel

  • Managing installed Windows features

  • Configuring power options

 

After completing this module, students will be able to:

  • Describe the different tools that you can use to configure Windows 10.

  • Explain how to navigate and customize the user interface.

  • Manage device drivers.

  • Configure Windows features, mobility options, and power settings.

  • Describe Client Hyper-V.

 

Module 3: Implementing networking

This module describes the homegroups, workgroups, and domains feature in Windows 10. It also describes how to configure IPv4 and IPv6 network connectivity, and how to implement name resolution. Additionally, the module describes how to troubleshoot network connectivity and implement wireless network connectivity.

 

Lessons

  • Homegroups, workgroups, and domains

  • Configuring IPv4 network connectivity

  • Configuring IPv6 network connectivity

  • Implementing name resolution

  • Troubleshooting network connectivity

  • Implementing wireless network connectivity

 

Lab : Implementing network connections

  • Verifying and testing network connectivity

  • Configuring automatic IPv4 addressing

  • Configuring and testing name resolution

Lab : Troubleshooting network connections

  • Resolving a network problem (1)

  • Resolving a network problem (2)

 

After completing this module, students will be able to:

  • Describe homegroups, workgroups, and domains.

  • Describe how to configure IPv4 network connectivity.

  • Describe how to configure IPv6 network connectivity.

  • Implement name resolution.

  • Troubleshoot network connections.

  • Implement wireless network connectivity.

 

Module 4: Implementing network security

This module describes how to implement network security by using the Windows 10 features such as Windows Firewall, connection security rules, and Windows Defender.

 

Lessons

  • Implementing Windows Firewall

  • Connection security rules

  • Implementing Windows Defender

 

Lab : Implementing network security

  • Creating and testing inbound rules

  • Creating and testing outbound rules

  • Creating and testing connection security rules

  • Configuring Windows Defender

 

After completing this module, students will be able to:

  • Describe Windows Firewall.

  • Understand rules regarding connection security.

  • Manage Windows Defender

 

Module 5: Managing Windows 10 with Group Policy

This module describes how to implement the Group Policy feature in Windows 10. The module also explains how you can configure Windows 10 devices by using Group Policy Objects (GPOs).

 

Lessons

  • Overview of Group Policy

  • Configuring Windows 10 devices with GPOs

 

Lab : Describe Windows Firewall.

  • Managing Windows 10 by using Group Policy

 

After completing this module, students will be able to:

  • Describe Group Policy processing and management.

  • Configure common settings for users and desktops by using Group Policy.

 

Module 6: Implementing remote management

This module describes how to implement remote management by using Windows 10 features such as Remote Desktop, Remote Assistance, and remoting with Windows PowerShell.

 

Lessons

  • Using Remote Desktop

  • Using Remote Assistance

  • Remoting with Windows PowerShell

 

Lab : Implementing remote management

  • Using Remote Desktop

  • Using Remote Assistance

  • Remoting with Windows PowerShell

 

After completing this module, students will be able to:

  • Use Remote Desktop to manage remote computers.

  • Use Windows Remote Assistance to manage remote computers.

  • Use Windows PowerShell remoting to manage remote computers.

 

Module 7: Managing storage

This module describes how to manage storage in Windows 10 devices by using the available storage options. It also explains how to manage and maintain disks, partitions, and volumes. The modules then describes how you can use the Storage Spaces feature, Microsoft OneDrive, and virtual hard disks to manage storage.

 

Lessons

  • Overview of storage options

  • Managing disks, partitions, and volumes

  • Maintaining disks and volumes

  • Implementing Storage Spaces

  • Implementing and managing OneDrive

  • Working with virtual hard disks

 

Lab : Managing storage

  • Adding a disk

  • Creating a simple volume

  • Creating a storage space

 

After completing this module, students will be able to:

  • Explain the different storage options in Windows 10.

  • Manage disks, partitions, and volumes.

  • Maintain disks, partitions, and volumes.

  • Manage Storage Spaces.

  • Explain how to implement Microsoft OneDrive.

  • Explain how to implement virtual hard disks.

 

Module 8: Managing files and resources

This module describes how to manage files and resources in Windows 10. The module starts by providing an overview of file systems and how file access works. The module then describes shared folders and Work Folders features. Finally, it describes how to manage printers.

 

Lessons

  • Overview of file systems

  • Configuring and managing file access

  • Managing shared folders

  • Implementing Work Folders

  • Managing printers

 

Lab : Creating, securing, and sharing a folder

  • Creating, securing, and sharing a folder

Lab : Implementing Work Folders

  • Configuring Work Folders

Lab : Managing printers

  • Installing and sharing a printer

 

After completing this module, students will be able to:

  • Describe the file systems that Windows 10 supports.

  • Configure and manage file permissions.

  • Create and manage share folders.

  • Create and use Work Folders.

  • Configure and manage printers

 

Module 9: Deploying and managing apps

This module describes the various methods available to deploy and manage apps in Windows 10. The module provides an overview of the Windows Store and Windows Store for Business, and describes other options such as desktop apps and web browsers.

 

Lessons

  • Overview of apps in Windows 10

  • The Windows Store and Windows Store for Business

  • Automating app deployment

  • Configure web browsers

 

Lab : Deploying and managing Windows Store apps

  • Sideloading an app

Lab : Deploying apps with Windows ICD

  • Creating a provisioning package

  • Deploying the package

  • Verifying deployment

Lab : Configuring Microsoft Edge

  • Configuring and using Microsoft Edge

 

After completing this module, students will be able to:

  • Describe the available app types in Windows 10.

  • Describe the Windows Store and Windows Store for Business.

  • Deploy and manage Windows Store apps.

  • Automate app deployment.

  • Configure Windows 10 web browsers.

 

 

Module 10: Securing Windows 10

This module describes how to implement security in Windows 10 devices. It also describes how to manage user accounts and their permissions by using the User Account Control (UAC) feature. Additionally, the module explains how to implement and manage BitLocker Drive Encryption.

 

Lessons

  • Managing user accounts

  • Configuring UAC

  • Implementing and Managing BitLocker

 

Lab : Configuring user accounts

  • Managing user accounts

  • Configuring UAC

Lab : Managing data security

  • Using BitLocker

 

After completing this module, students will be able to:

  • Manage user accounts.

  • Configure User Account Control (UAC).

  • Implement and manage BitLocker drive encryption

 

Module 11: Implementing remote connectivity

This module describes how to implement remote connectivity by using the available options, including virtual private networks (VPNs) and DirectAccess.

 

Lessons

  • Overview of remote connectivity options

  • Implementing VPNs

  • Implementing DirectAccess

 

Lab : Implementing a VPN

  • Deploying a virtual private network (VPN) server

  • Creating a VPN connection

 

After completing this module, students will be able to:

  • Describe remote connectivity options in Windows 10.

  • Implement virtual private networks (VPNs) in Windows 10.

  • Describe how to implement DirectAccess.

 

Module 12: Maintaining Windows 10

This module describes how maintain a Windows 10 environment by updating and monitoring the Windows 10 operating system. The module describes the Windows Update settings and how to use the Windows Server Update Services (WSUS), Microsoft System Center Configuration Manager, and Microsoft Intune to regularly update Windows 10. The module then explains how to monitor Windows 10 by using tools such as the Notifications & actions settings, Event Viewer, and Windows Performance Monitor.

 

Lessons

  • Updating Windows 10

  • Monitoring Windows 10

 

Lab : Maintaining Windows

  • Configuring updates for a single device

  • Configuring updates with GPOs

  • Monitoring reliability and performance

 

After completing this module, students will be able to:

  • Explain how to keep Windows 10 up to date.

  • Monitor Windows 10.

 

Module 13: Recovering Windows 10

This module describes the recovery options for Windows 10. It also explains how to recover lost files, manage devices and device drives, and perform system recovery.

 

Lessons

  • Recovering files

  • Performing system recovery

 

Lab : Troubleshooting and recovery

  • Using File History to recover files

  • Using Previous Versions to recover files

  • Recovering a device with a restore point

  • Using the advanced startup options to recover a device

 

After completing this module, students will be able to:

  • Configure file recovery and revert to previous versions of files.

  • Describe and use system recovery features in Windows 10.

Show moredown

Who should attend this course?

This course is intended for IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697 Windows 10 Configuring exam will also benefit from this course. This course is also intended to provide skills for Enterprise Desktop/Device Support Technicians (EDSTs) who provide Tier 2 support to users who run Windows 10 desktops and devices within a Windows domain environment in medium to large enterprise organizations.

 

Prerequisites

Before attending this course, students must have:

  • Knowledge of networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and DNS.

  • Knowledge of Active Directory Domain Services (AD DS) principles, and fundamentals of AD DS management.

  • Understanding of certificate-based security.

  • Understanding of Windows Server 2008 or Windows Server 2012 fundamentals.

  • Understanding of Windows client operating system essentials, such as a working knowledge of Windows Vista, Windows 7, or Windows 8.

Installing and Configuring Windows 10 (M20698) Overview

This Microsoft course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

 

After completing this course, students will be able to:

  • Describe the important new features of Windows 10.

  • Install Windows 10.

  • Configure a device running Windows 10.

  • Configure network connectivity for a Windows 10 device.

  • Manage storage in Windows 10.

  • Manage files and printers.

  • Manage apps.

  • Manage data security.

  • Manage device security.

  • Implement Windows 10 features to improve network security.

  • Monitor and update Windows 10 devices.

  • Restore files, roll back drivers, and recover Windows 10 devices.

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Installing and Configuring Windows 10 (M20698) Exam

Delegates must pass the associated exam (code 70-698). This exam covers the following topics:

  • Implement Windows (30-35%)

  • Configure and support core services (30-35%)

  • Manage and maintain Windows (30-35%)

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Configuring Windows 8.1 Course Outline | M20687

Please Note: Microsoft will be retiring this course M20687 on the 28th of February 2020

Module 1: Windows 8.1 in an Enterprise Environment

Windows client operating systems are essential to the functionality of almost every enterprise environment. Most users perform the bulk of their computing tasks in the Windows client interface, including editing documents, sending email, interacting with applications, and numerous other tasks. Managing these clients, then, is an important task for enterprise information technology (IT) administrators. You must manage Windows clients to ensure that operating systems and any applications are operating properly. Providing adequate security measures, deploying new clients when required, maintaining an inventory, and monitoring Windows clients in your environment are all essential tasks for IT administrators. This module introduces you to Windows 8.1 and provides an overview of how you can manage Windows 8.1 computers in your environment to meet common enterprise IT challenges.

Lessons

  • Managing Windows 8.1 in an Enterprise Environment
  • Overview of Windows 8.1

After completing this module, students will be able to:

  • Explain the different options for managing Windows 8.1 in an enterprise environment.
  • Describe Windows 8.1 and its UI.

Module 2: Installing and Deploying Windows 8.1

The Windows 8.1 operating system builds on the core functionality of Windows 8 and Windows 7 to provide a stable client experience across many device form factors and processor architectures. In this module, you will learn about the features that are available in different Windows 8.1 editions. This module introduces planning considerations and hardware requirements for a Windows 8.1 installation. You also will learn about the importance of device driver compatibility and application compatibility during installation. This module describes how you can perform a clean installation of Windows 8.1. It also describes how you can upgrade or migrate to Windows 8.1 and the upgrade paths that are supported. You will learn about the tools and technologies that you can use to customize an installation. You also will learn about Windows 8.1 activation and the different activation options.

Lessons

  • Preparing to Install and Deploy Windows 8.1
  • Installing Windows 8.1
  • Customizing and Preparing a Windows 8.1 Image for Deployment
  • Volume Activation for Windows 8.1

Lab: Installing Windows 8.1

Lab: Customizing and Capturing a Windows 8.1 Image

Lab: Deploying a Windows 8.1 Image

After completing this module, students will be able to:

  • Prepare to install and deploy Windows 8.1.
  • Install Windows 8.1.
  • Customize and prepare a Windows 8.1 image for deployment.
  • Describe volume activation for Windows 8.1.

Module 3: Tools Used for Configuring and Managing Windows 8.1

The Windows 8.1 operating system provides several methods to configure operating system components while signed in locally or connected remotely. This module describes the primary management tools in Windows 8.1 and the scenarios for using them.

Lessons

  • Tools Used to Perform Local and Remote Management of Windows 8.1
  • Using Windows PowerShell to Configure and Manage Windows 8.1
  • Using Group Policy to Manage Windows 8.1

Lab: Using Management Tools to Configure Windows 8.1 Settings

After completing this module, you will be able to:

  • Identify the tools used to perform local and remote management of Windows 8.1.
  • Use Windows PowerShell to configure and manage Windows 8.1.
  • Use Group Policy to manage Windows 8.1.

Module 4: Managing Profiles and User State in Windows 8.1

User profiles store user settings and data. For users working on a single computer, profiles can be stored locally. However, for users who roam between multiple computers, the user profile, or at least some parts of it, should be available on the network. This module describes the different user profile types. It also describes Microsoft User Experience Virtualization (UE-V), which you can use to synchronize settings between computers without using roaming user profiles. The operating system itself provides user profiles, whereas UE-V is a separate product that is part of the Microsoft Desktop Optimization Pack. In this module, you will learn about UE-V features and how to deploy and configure it on your network. You also will learn how to migrate user state and settings to computers that run Windows 8.1 operating systems.

Lessons

  • Managing User Profiles
  • Configuring User State Virtualization
  • Migrating User State and Settings

Lab: Configuring Profiles and User State Virtualization

Lab: Migrating User State by Using USMT

After completing this module, you will be able to:

  • Manage user profiles.
  • Configure User State Virtualization.
  • Migrate user state and settings.

Module 5: Managing Disks and Device Drivers

Although most computers that run Windows 8.1 have a single physical disk that is configured as a single volume, this is not always the case. For example, there might be times when you want to have multiple operating systems on a single computer, or you might want to have virtual memory on a different volume. Therefore, it is important that you understand how to create and manage simple, spanned, and striped volumes. You also might be interested in implementing the Storage Spaces feature. In addition to traditional storage, you can use Windows 8.1 to create and access virtual hard disks from within the operating system installed on a physical computer. To help maintain and optimize file system performance, you must be familiar with file system fragmentation and the tools that you can use to defragment a volume. Additionally, a good understanding of disk quotas is helpful if you are managing available disk space on installed volumes.

Lessons

  • Managing Disks, Partitions, and Volumes
  • Maintaining Disks, Partitions, and Volumes
  • Working with Virtual Hard Disks
  • Installing and Configuring Device Drivers

Lab: Managing Disks

Lab: Configuring Device Drivers

After completing this module, you will be able to:

  • Manage disks, partitions, and volumes.
  • Maintain disks, partitions, and volumes.
  • Explain how to use virtual hard disks.
  • Install and configure device drivers.

Module 6: Configuring Network Connectivity

Network connectivity is essential in today’s business environment. An increasing number of computer users want to connect their computers to a network. These users might be part of a business network infrastructure, a home office, or they might need to share files and access the Internet. The Windows 8.1 operating system provides enhanced networking functionality compared with earlier Windows client operating systems, and it provides support for newer technologies. By default, Windows 8.1 implements both TCP/Internet Protocol version 4 (IPv4) and TCP/Internet Protocol version 6 (IPv6). Understanding IPv4, IPv6, and the operating system’s access capabilities will help you configure and troubleshoot Windows 8.1 networking features.

Lessons

  • Configuring IPv4 Network Connectivity
  • Configuring IPv6 Network Connectivity
  • Implementing Automatic IP Address Allocation
  • Implementing Name Resolution
  • Implementing Wireless Network Connectivity

Lab: Configuring a Network Connection

Lab: Resolving Network Connectivity Issues

After completing this module, you will be able to:

  • Describe how to configure IPv4 network connectivity.
  • Describe how to configure IPv6 network connectivity.
  • Implement automatic IP address allocation.
  • Implement name resolution.
  • Implement wireless network connectivity.

Module 7: Configuring File Access and Printers on Windows 8.1 Clients

This module provides the information and tools that you need to manage access to shared folders and printers on a computer that is running the Windows 8.1 operating system. Specifically, the module describes how to share and protect folders, configure folder compression, and how to install, configure, and manage printers. Additionally, this module introduces Microsoft OneDrive (formerly known as SkyDrive) functionality. To maintain network or local file and printer systems, it is essential to understand how to safeguard these systems and make them operate as efficiently and effectively as possible. This includes setting up File permissions (previously known as NTFS permissions), compressing and managing shared folders and files, and configuring printers.

Lessons

  • Managing File Access
  • Managing Shared Folders
  • Configuring File Compression
  • Configuring File Access
  • Managing Printers

Lab: Configuring File Access

Lab: Configuring Printers

After completing this module, you will be able to:

  • Implement file access management in Windows 8.1.
  • Configure and manage shared folders.
  • Configure file compression in Windows 8.1.
  • Describe the purpose and functionality of OneDrive.
  • Configure and manage printers.

Module 8: Implementing Network Security

When computers are connected to a network, they are exposed to potential security threats. You need to formulate a strategy to protect your computers. User policies, antivirus software, encrypted network traffic, and other protective measures work together to help shield your Windows 8.1 computers from security threats. It also is important to identify possible threats and to optimize appropriate Windows-based network security features, such as Windows Firewall and Windows Defender.

Lessons

  • Overview of Threats to Network Security
  • Configuring Windows Firewall
  • Securing Network Traffic by Using IPsec
  • Guarding Windows 8.1 Against Malware

Lab: Configuring Inbound and Outbound Firewall Rules

Lab: Configuring IPsec Rules

Lab: Configuring Malware Protection

After completing this module, you will be able to:

  • Describe the threats to network security.
  • Configure Windows Firewall.
  • Secure network traffic by using Internet Protocol security (IPsec).
  • Guard Windows 8.1 against malware.

Module 9: Configuring Resource Access for Domain-Joined Devices and Devices That Are Not Domain Members

Before you can start working on a computer that is running the Windows 8.1 operating system, you must sign in. Signing in to a computer is a mandatory step, and based on your computer membership, you can sign in with a local account, a domain account, or a Microsoft account. In an Active Directory Domain Services (AD DS) environment, you typically would use a domain account exclusively because it has many benefits. However, in today’s world, users are not restricted to using company-owned computers only. They commonly use their own devices for accessing company data. Windows 8.1 and Windows Server 2012 R2 have several new features such as Workplace Join, Work Folders, and Remote Business Data Removal that are useful in such Bring Your Own Device (BYOD) scenarios. In this module, you will learn about the benefits of domain accounts and Windows 8.1 features that are useful when administrators need to control resource access for devices that are not domain members. You also will learn how to configure and use Workplace Join and Work Folders.

Lessons

  • Configuring Domain Access for Windows 8.1 Devices
  • Configuring Resource Access for Devices That Are Not Domain Members
  • Configuring Workplace Join
  • Configuring Work Folders

Lab: Configuring Resource Access for Devices That Are Not Domain Members

After completing this module, you will be able to:

  • Configure domain access for Windows 8.1 devices.
  • Configure resource access for devices that are not domain members.
  • Configure the Workplace Join feature in Windows 8.1.
  • Configure the Work Folders feature in Windows 8.1.

Module 10: Securing Windows 8.1 Devices

Users are becoming increasingly computer literate, and they expect more from the technology that they use at work. They expect to be able to work from home, from branch offices, and on the road without a decrease in their productivity or a loss of access to the programs and applications that they need most. As the needs of users have changed, the demands on information technology (IT) support professionals have increased. Today, support professionals need to provide more capabilities and to support greater flexibility while continuing to minimize security risks. In this module, you will explore features of the Windows 8.1 operating system that you can use to maintain a secure computer environment for your users, such as Encrypting File System (EFS), BitLocker Drive Encryption, and User Account Control (UAC).

Lessons

  • Authentication and Authorization in Windows 8.1
  • Applying Security Settings by Using Group Policy
  • Securing Data with EFS and BitLocker
  • Configuring and Testing UAC

Lab: Implementing Local GPOs

Lab: Securing Data by Using BitLocker

Lab: Configuring and Testing UAC

After completing this module, you will be able to:

  • Implement authentication and authorization features in Windows 8.1.
  • Use Group Policy Objects (GPOs) to apply security settings.
  • Describe how to secure data with EFS and BitLocker.
  • Describe how to configure UAC.

Module 11: Configuring Applications for Windows 8.1

Computer users require applications for every task they perform, such as editing documents, querying databases, and generating reports. As part of administering the Windows 8.1 operating system, you need a strategy for deploying and managing the applications that users in your organization will run on their new Windows 8.1 computers and devices. Based on the specific needs of your organization, you can choose from a variety of methods to deploy and manage applications—from manual deployment methods to fully automated management technologies. You also need a strategy to handle the application compatibility issues that might arise when you try to run applications that were designed for older versions of Windows operating systems.

Lessons

  • Application Deployment Options in Windows 8.1
  • Managing Windows Store Apps
  • Configuring Internet Explorer Settings

Configuring Application Restrictions

Lab: Configuring Internet Explorer Security

Lab: Configuring AppLocker

After completing this module, you will be able to:

  • Describe application deployment options in Windows 8.1.
  • Install and manage Windows Store apps.
  • Configure and secure Internet Explorer.
  • Configure application restrictions.

Module 12: Optimizing and Maintaining Windows 8.1 Computers

Users have high expectations of technology. Therefore, performance is a key issue in today’s business environment, and it is important to consistently optimize and manage your systems’ performance. The Windows 8.1 operating system includes several monitoring and configuration tools that you can use to obtain information about computer performance, to maintain reliability, and to configure operating system and app updates.

Lessons

  • Optimizing Performance in Windows 8.1
  • Managing the Reliability of Windows 8.1
  • Managing Software Updates in Windows 8.1

Lab: Optimizing Windows 8.1 Performance

Lab: Maintaining Windows Updates

After completing this module, you will be able to:

  • Optimize performance in Windows 8.1.
  • Manage the reliability of Windows 8.1.
  • Manage software updates in Windows 8.1.

Module 13: Configuring Mobile Computing and Remote Access

Mobile computers are available in many types and configurations. This module includes descriptions of various available mobile devices and describes how you can synchronize them with a computer that is running the Windows 8.1 operating system. Additionally, this module describes various power options that you can configure in Windows 8.1.

Windows 8.1 helps end users become more productive, regardless of their location or that of the data they need. For users who want to use virtual private networks (VPNs) to connect to enterprise resources, new features in Windows 8.1 and Windows Server 2012 R2 create a seamless experience. You can use Direct Access, VPN, and Remote Desktop functionality to enable users to access their work environments from anywhere they are connected.

Lessons

  • Configuring Mobile Computers and Device Settings
  • Overview of Direct Access
  • Configuring VPN Access
  • Configuring Remote Desktop and Remote Assistance

Lab: Configuring a Power Plan

Lab: Implementing Direct Access by Using the Getting Started Wizard

Lab: Implementing Remote Desktop

After completing this module, you will be able to:

  • Configure mobile computers and device settings.
  • Configure Direct Access.
  • Configure VPN access.
  • Configure Remote Desktop and Remote Assistance.

Module 14: Recovering Windows 8.1

It is important to protect data on your computer from accidental loss or corruption. To recover from a problem, typically it is easier to restore system settings than to reinstall an operating system and apps. The Windows 8.1 operating system provides a number of features that you can use to protect important data files, in addition to tools that you can use to recover a computer that will not start or that starts with errors. You can use features such as File History, System Protection, and synchronization with Microsoft OneDrive (formerly known as SkyDrive) to protect your data. To support your users, it is important that you understand how to use these features and tools.

Lessons

  • Backing Up and Restoring Files in Windows 8.1
  • Recovery Options in Windows 8.1

Lab: Recovering Windows 8.1

After completing this module, you will be able to:

  • Backup and restore files in Windows 8.1.
  • Explain the use of recovery options in Windows 8.1.

Module 15: Configuring Client Hyper-V

Hyper-V is the primary platform for infrastructure virtualization. Hyper V enables multiple operating systems to run in individual virtual machines that share the same physical platform. Virtual machines can be isolated or connected to a network. This module will introduce you to Client Hyper V in Windows 8.1 and explain the fundamentals of working with virtual machines in a Client Hyper V environment.

Lessons

  • Overview of Client Hyper-V
  • Creating Virtual Machines
  • Managing Virtual Hard Disks
  • Managing Checkpoints

Lab: Configuring Client Hyper-V

After completing this module, you will be able to:

  • Describe the functionality and benefits of using Client Hyper V.
  • Create virtual machines.
  • Manage virtual hard disks.
  • Manage checkpoints.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

Show moredown

Who should attend this Microsoft Windows Training Course?

This course is intended for IT professionals who administer and support Windows 8.1 PCs, devices, users, and associated network and security resources. The networks with which these professionals typically work are configured as Windows Server domain-based environments with managed access to the Internet and cloud services. This course is also intended to provide foundation configuration skills for Enterprise Desktop/Device Support Technicians (EDSTs) who provide Tier 2 support to users who run Windows desktops and devices within a Windows domain environment in medium to large enterprise organizations.

Prerequisites

Before attending this course, students should have:
  • At least two years of experience in the IT field
  • Knowledge of networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Knowledge of Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the certificate security and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Understanding of Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Understanding of Microsoft Windows Client essentials; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Basic understanding of Windows PowerShell syntax
  • Basic awareness of Windows deployment tools (Windows ADK components: Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals) but no actual prerequisite skills with the specific tools are assumed

Please Note: Microsoft will be retiring this course M20687 on the 28th of February 2020

Configuring Windows 8.1 Course Overview | M20687

Get expert instruction and hands-on practice administering and configuring Windows 8.1 in this 3-day Microsoft Official Course. This course is designed for experienced IT professionals who have knowledge and experience administering Windows PCs and devices in a domain environment with managed access to the Internet. You will learn the skills you need to administer Windows 8.1 in a Windows Server domain environment and also provide secure, managed access to users from their non-domain joined Windows devices. You will learn how to install and customize Windows 8.1 operating systems and apps, integrate and control access to domains and cloud services, and migrate and synchronize settings across multiple devices. In addition, you will learn how to implement mobile security and customize configurations using Windows management tools including Group Policy and Windows PowerShell cmdlets. You will also learn how to configure user settings and profiles, local and remote network connectivity, Client Hyper-V, virtual apps, and Internet Explorer 11. Finally, you will learn how to optimize security and provide controlled access from Windows 8.1 PCs and devices to specified resources through Workplace Join services and Work Folders.

NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2.

After completing this course, you will be able to:
  • Describe solutions and features related to managing Windows 8.1 in an enterprise network environment.
  • Determine requirements and perform the tasks for installing and deploying Windows 8.1.
  • Manage profiles and user state between Windows devices.
  • Determine the most appropriate management tools to configure Windows 8.1 settings.
  • Configure disks, partitions, volumes, and device drivers in a Windows 8.1 system.
  • Configure network connectivity.
  • Configure resource connectivity for both domain-joined and non-domain joined PCs and devices.
  • Implement Windows 8.1 technologies to secure network connections.
  • Configure file, folder, and printer access.
  • Implement tools and technologies that can help secure Windows 8.1 PCs and devices.
  • Configure and control desktop apps, Windows Store apps, and virtual apps.
  • Optimize and maintain Windows 8.1 PCs and devices.
  • Configure mobile computer settings and to enable remote access.
  • Determine how to recover Windows 8.1 from various failures.
  • Describe and configure Client Hyper-V.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

Please Note: Microsoft will be retiring this course M20687 on the 28th of February 2020

 

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Configuring Windows 8.1 Exam Information | M20687

Please Note: The exam for this course has been retired by Microsoft

Please Note: Microsoft will be retiring this course M20687 on the 28th of February 2020

What's included in this Microsoft Windows Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Supporting Windows 8.1 Course Outline | M20688​

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

Module 1: Implementing a Troubleshooting Methodology

This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.

Lessons

  • Overview of Windows 8.1
  • Overview of Troubleshooting Steps

Lab: Troubleshooting Windows 8.1

  • After completing this module, students will be able to:
  • Describe Windows 8.1.
  • Describe a typical troubleshooting methodology and apply it to troubleshooting Windows 8.1.

Module 2: Troubleshooting Startup Issues

This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.

Lessons

  • Overview of the Windows 8.1 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

Lab: Recovering BitLocker-Encrypted Drives

After completing this module, students will be able to:

  • Describe the Windows8.1 startup architecture.
  • Optimize and troubleshoot startup settings.
  • Troubleshoot Windows 8.1 operating system services.
  • Recover drives encrypted with BitLocker Drive Encryption.

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.

Lessons

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry

Lab: Troubleshooting Hardware and Device Drivers

After completing this module, students will be able to:

  • Describe the process for troubleshooting hardware.
  • Troubleshoot physical hardware failures.
  • Troubleshoot hardware device drivers.
  • Monitor Windows 8.1 reliability.
  • Configure the Windows 8.1 registry.

Module 4: Troubleshooting Remote Computers

This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.

Lessons

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Lab: Troubleshooting Remote Computers

After completing this module, students will be able to:

  • Use Remote Desktop to manage remote computers.
  • Use Windows Remote Assistance to manage remote computers.
  • Use Windows PowerShell remoting to manage remote computers.

Module 5: Resolving Network Connectivity Issues

This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

Lab: Resolving Network Connectivity Issues

After completing this module, students will be able to:

  • Determine the network configuration of client computers.
  • Troubleshoot network connections.

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Lab: Troubleshooting Group Policy

  • After completing this module, students will be able to:
  • Describe how GPOs are applied to computers.
  • Resolve client-side configuration failures and GPO application issues.

Module 7: Troubleshooting User Settings

This module describes how to troubleshoot sign-in issues and issues in the application of user settings.

Lessons

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

Lab: Troubleshooting Sign-in Problems

Lab: Troubleshooting the Application of User Settings

After completing this module, students will be able to:

  • Troubleshoot user sign-in issues.
  • Troubleshoot the application of user desktop settings.

Module 8: Configuring and Troubleshooting Remote Connectivity

This module describes how to troubleshoot issues in VPN connectivity, NAP, and Direct Access.

Lessons

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting Direct Access

Lab: Configuring Network Access Protection Client Settings

Lab: Configuring and Testing Direct Access

After completing this module, students will be able to:

  • Troubleshoot VPN connections.
  • Troubleshoot NAP.
  • Configure and troubleshoot Direct Access.

Module 9: Troubleshooting Resource Access within a Domain

This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.

Lessons

  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Lab: Troubleshooting Resource Access within a Domain

After completing this module, students will be able to:

  • Troubleshoot file access issues.
  • Troubleshoot file permissions issues.
  • Troubleshoot printer access issues.

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

This module describes how to configure and troubleshoot Workplace Join, Work Folders, and OneDrive Access.

Lessons

  • Configuring Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Lab: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

After completing this module, students will be able to:

  • Configure Workplace Join.
  • Configure and troubleshoot Work Folders.
  • Configure and troubleshoot Microsoft OneDrive access.

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.

Lessons

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Internet Explorer
  • Implementing Client Hyper-V

Lab: Troubleshooting Desktop Apps

Lab: Troubleshooting Windows Internet Explorer

After completing this module, students will be able to:

  • Troubleshoot desktop app installation.
  • Troubleshoot desktop app compatibility.
  • Manage Windows Store apps.
  • Troubleshoot Internet Explorer.
  • Implement Client Hyper-V.

Module 12: Maintaining Windows 8.1

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

 Lessons

  • Managing Windows Activation
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates

Lab: Maintaining Windows 8.1

After completing this module, students will be able to:

  • Manage Windows volume activation.
  • Monitor and configure performance options in Windows 8.1.
  • Protect Windows 8.1 from malicious software and viruses.
  • Update Windows 8.1.

Module 13: Recovering Windows 8.1

This modules explains how to restore files and recover a Windows 8.1 system.

Lessons

  • File Recovery in Windows 8.1
  • Recovery Options in Windows 8.1

Lab: Troubleshooting a Windows 8.1 Computer (1)

Lab: Troubleshooting a Windows 8.1 Computer (2)

After completing this module, students will be able to:

  • Recover files in Windows 8.1.
  • Recover a computer running Windows 8.1.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who should attend this Microsoft Windows Training Course?

his course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

 

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

Supporting Windows 8.1 Course Overview | M20688​

Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.  This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, 3-day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2.
Microsoft OneDrive® is used as part of the lab for this course, which may not be available in all countries.  Please confirm with your Microsoft training provider that this cloud service is available in your area. Training Providers please reference the course setup guide for more details.

After completing this course, students will be able to:
  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot computers remotely.
  • troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment.
  • Design and implement extranet connectivity for Windows 8.
  • Recover a computer running Windows 8.1.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

 

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Supporting Windows 8.1 Exam Information | M20688​

Please Note: The exam for this course has been retired by Microsoft.

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

What's included in this Microsoft Windows Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Implementing and Managing Windows 10 Course Outline | M20697-1

This Implementing and Managing Windows 10 training course covers the following modules: 

Module 1: Overview of Windows 10

  • Introducing Windows 10
  • Navigating the Windows 10 User Interface

Lab: Navigating and Customising the User Interface

  • Navigating the Windows 10 User Interface
  • Configuring Start
  • Configuring the Desktop

Module 2: Installing Windows 10

  • Installing Windows 10
  • Upgrading to Windows 10

Lab: Installing Windows 10

  • Upgrading Windows 7 to Windows 10
  • Migrating User Settings

Module 3: Configuring Your Device

  • Overview of Tools You Can Use to Configure Windows 10
  • Common Configuration Options
  • Managing User Accounts
  • Using OneDrive

Lab: Configuring Windows 10

  • Using the Settings App
  • Using Control Panel
  • Using Windows PowerShell
  • Using GPOs

Lab: Synchronising Settings with OneDrive

  • Connecting a Microsoft Account
  • Synchronising Settings between Devices

Module 4: Configuring Network Connectivity

  • Configuring IP Network Connectivity
  • Implementing Name Resolution
  • Implementing Wireless Network Connectivity
  • Overview of Remote Access

Lab: Configuring Network Connectivity

  • Verifying and Testing IPv4 Settings
  • Configuring Automatic IPv4 Settings
  • Configuring and Testing Name Resolution

Module 5: Managing Storage

  • Overview of Storage Options
  • Managing Disks, Partitions, and Volumes
  • Maintaining Disks and Volumes
  • Managing Storage Spaces

Lab: Managing Storage

  • Adding a Disk
  • Creating a Simple Volume
  • Compressing a Folder
  • Enabling Disk Quotas
  • Creating a Storage Space

Module 6: Managing Files and Printers

  • Overview of File Systems
  • Configuring and Managing File Access
  • Configuring and Managing Shared Folders
  • Work Folders
  • Managing Printers

Lab: Configuring and Managing Permissions and Shares

  • Creating, Managing, and Sharing a Folder
  • Using Conditions to Control Access and Effective Permissions

Lab: Configuring and Using Work Folders

  • Configuring Work Folders

Lab: Installing and Managing a Printer

  • Managing and Using a Printer

Module 7: Managing Apps in Windows 10

  • Overview of Providing Apps to Users
  • The Windows Store
  • Web Browsers

Lab: Installing and Updating Apps from the Windows Store

  • Sideloading an App
  • Signing In with a Microsoft Account
  • Installing and Updating Windows Store Apps

Lab: Configuring Windows 10 Web Browsers

  • Configuring and Using Microsoft Edge
  • Configuring and Using Internet Explorer

Module 8: Managing Data Security

  • Overview of Data-Related Security Threats
  • Securing Data with EFS
  • Implementing and Managing BitLocker

Lab: Managing Data Security

  • Using EFS
  • Using BitLocker

Module 9: Managing Device Security

  • Using Security Settings to Mitigate Threats
  • Configuring UAC
  • Configuring Application Restrictions

Lab: Managing Device Security

  • Creating Security Policies
  • Testing Security Policies
  • Configuring UAC Prompts
  • Configuring and Testing AppLocker

Module 10: Managing Network Security

  • Overview of Network-Related Security Threats
  • Windows Firewall
  • Connection Security Rules
  • Windows Defender

Lab: Managing Network Security

  • Creating and Testing Inbound Rules
  • Creating and Testing Outbound Rules
  • Creating and Testing Connection Security Rules
  • Configuring Windows Defender

Module 11: Troubleshooting and Recovery

  • Managing Devices and Drivers
  • Recovering Files
  • Recovering Devices

Lab: Troubleshooting and Recovery

  • Managing Device Drivers
  • Using File History to Recover Files
  • Using Previous Versions to Recover Files
  • Recovering a Device with a Restore Point
  • Using the Advanced Start-up Options to Recover a Device

Module 12: Maintaining Windows 10

  • Updating Windows
  • Monitoring Windows 10
  • Optimising Performance
  • Configuring Updates for a Single Device
  • Configuring Updates with GPOs
  • Monitoring Events
  • Monitoring Reliability and Performance

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who should attend?

This course is intended for IT professionals who are required to use Windows 10 within a business environment. The networks that these individuals work with are typically configured as Windows Server domain-based environments with managed access to Cloud Services and the Internet. This course would also prove useful for those who are employed as Device Support or Enterprise Desktop Support Technicians. This is because these professionals must deliver Tier 2 support to users running Windows 10 desktops and devices within Windows domain environments in medium to large enterprises.

Prerequisites

There are several prerequisites associated with this Microsoft training course:

  • Understanding of Active Directory Domain Services (AD DS) principles, and the core concepts of AD DS management
  • Understanding of network fundamentals, such as TCP/IP, UDP, and DNS
  • Knowledge of Windows Server 2008 or 2012 fundamentals
  • Knowledge of certificate-based security
  • Familiarity with Windows client operating system essentials e.g. practical knowledge of Windows Vista, 7 or 8

Implementing and Managing Windows 10 Course Overview | M20697-1

This course provides students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a corporate Windows Server domain environment. The skills that this course details include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students also will learn how to configure security for data, devices, and networks, and maintain, update, and recover Windows 10.

After completing this course, you will be able to:

  • Describe the important new features of Windows 10.
  • Install Windows 10.
  • Configure a device that is running Windows 10.
  • Configure network connectivity for a Windows 10 device.
  • Manage storage in Windows 10.
  • Manage folders and printers.
  • Manage apps.
  • Manage data security.
  • Manage device security.
  • Implement Windows 10 features to improve network security.
  • Restore files, roll back drivers, and recover Windows 10 devices.
  • Monitor and update Windows 10 devices.
 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Implementing and Managing Windows 10 Exam Information | M20697-1

Please Note: The exam for this course has been retired by Microsoft

What's included in this Microsoft Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Deploying and Managing Windows 10 Using Enterprise Services Outline

Module 1: Managing Desktops and Devices in an Enterprise Environment

  • Desktop and Device Management Trends
  • Managing Windows 10 in the Enterprise
  • Managing a Mobile Workforce
  • Supporting Devices in the Enterprise
  • Extending IT Management and Services to the Cloud
  • Lab: Planning for Windows 10 and Device Management in the Enterprise

Module 2: Deploying Windows 10 Enterprise Desktops

  • Overview of Windows 10 Enterprise Deployment
  • Customizing Enterprise Desktop Deployments
  • Deploying Windows 10 by Using the Microsoft Deployment Toolkit (MDT) and Windows Assessment and Deployment Kit (WADK)
  • Maintaining a Windows 10 Installation Using DISM and Windows Imaging and Configuration Designer (ICD)
  • Volume License Activation for Windows 10
  • Lab: Building a Reference Image by Using Windows Assessment and Deployment Kit (ADK) Tools
  • Lab: Using MDT to Deploy Windows 10 Desktops
  • Lab: Maintaining a Windows 10 Installation by Using Windows ICD

Module 3: Managing User Profiles and User State Virtualization

  • Managing User Profiles and User State
  • Implementing User State Virtualization by Using Group Policy
  • Configuring the User Experience Virtualization (UE-V)
  • Managing the User State Migration Tool (USMT)
  • Lab: Configuring User Profiles and User State Virtualization
  • Lab: Migrating User State by Using USMT

Module 4: Managing Desktop and Application Settings by Using Group Policy

  • Managing Group Policy Objects
  • Administrative Templates
  • Configuring Enterprise Desktops by Using Group Policy
  • Overview of Group Policy Preferences
  • Lab: Configuring Group Policy Objects and Settings
  • Lab: Using Group Policy Preferences to Manage Desktop Settings

Module 5: Managing Windows 10 Sign-In and Identity

  • Overview of Enterprise Identity
  • Planning for Cloud Identity Integration
  • Use of Azure Active Directory
  • Lab: Integrating a Microsoft Account with a Domain Account
  • Lab: Joining Windows 10 to Azure Active Directory

Module 6: Managing Data Access for Windows-Based Devices

  • Overview of Data Access Solutions
  • Implementing Device Registration
  • Implementing Work Folders
  • Managing Online Data Using Cloud-Based Storage Solutions
  • Configuring Microsoft OneDrive
  • Lab: Configuring Data Access for Non-Domain Joined Devices
  • Lab: Managing Data Access by Using OneDrive

Module 7: Managing Remote Access Solutions

  • Overview of Remote Access Solutions
  • Supporting DirectAccess with Windows 10
  • Configuring a Virtual Private Network (VPN) Access to Remote Networks
  • Supporting RemoteApp
  • Lab: Implementing DirectAccess
  • Lab: Configuring RemoteApp

Module 8: Managing Windows 10 Devices by Using Enterprise Mobility Solutions

  • Overview of the EMS
  • Overview of Azure Active Directory Premium
  • Overview of Azure RMS
  • Overview of Intune
  • Lab: Implementing an Intune Subscription

Module 9: Managing Desktop and Mobile Clients by Using Microsoft Intune

  • Deploying the Intune Client Software
  • Overview of Intune Policies
  • MDM by Using Intune
  • Overview of Windows Information Protection (WIP)
  • Lab: Installing the Intune Client Software and Configuring a Policy
  • Lab: Managing Mobile Devices Using Intune

Module 10: Managing Updates and Endpoint Protection by Using Microsoft Intune

  • Managing Updates by Using Intune
  • Managing Endpoint Protection
  • Lab: Managing Updates and Endpoint Protection by Using Microsoft Intune

Module 11: Application and Resource Access by Using Microsoft Intune

  • Microsoft Intune Software Publisher Overview
  • Application Management by Using Intune
  • The Application Deployment Process
  • Managing Access to Organizational Resources
  • Use of Certificate Profiles, Wi-Fi Profiles, and VPN Profiles
  • Lab: Deploying Applications by Using Microsoft Intune
  • Lab: Managing Resource Access by Using Intune

Module 12: Configuring and Managing Client Hyper-V

  • Installing and Configuring Client Hyper-V
  • Configuring Virtual Switches
  • Creating and Managing Virtual Hard Disks
  • Creating and Managing Virtual Machines
  • Lab: Installing Client Hyper-V

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who should attend?

This training course is intended for IT professionals who wish to specialise in Windows 10 application and desktop deployments, and those who would like to manage cloud-based applications and data service conditions for sizeable enterprises. Deploying and Managing Windows 10 Using Enterprise Services is targeted at IT professionals who work with Windows Server domain-based networks that access cloud and internet services. This training course is appropriate for candidates who are interested in the successful completion of the 70-697 Configuring Windows Devices examination.

Prerequisites

Delegates should have at least 2 years of IT experience, and should possess the following knowledge:

  • Network Fundamentals, i.e. Transmission Control Protocol/Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS Principles)
  • Windows Server 2012 R2 Fundamentals
  • Windows client operating system essentials, such as Windows 7/Windows 8.1

Deploying and Managing Windows 10 Using Enterprise Services Overview

This course provides administrators with the knowledge and skills necessary to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students will learn how to plan and implement Windows 10 deployments in large organizations. Students will also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access by using technologies related to User Experience Virtualization (UE-V), Group Policy, Work Folders and Client Hyper-V. To support a variety of device and data management solutions, Microsoft Azure Active Directory (Azure AD), Microsoft Intune, Microsoft Store for Business and Office 365 are used for device management. These services are part of the Enterprise Mobility+ Security, which provides identity and access management, cloud-based device management, application and update management, and more secure data access to information stored both on the cloud and onsite within your corporate network.

After completing this course, you will be able to:

  • Manage PCs and devices in an enterprise environment.
  • Deploy Windows 10 enterprise desktops.
  • Manage Windows 10 sign-in and identity.
  • Manage user profiles and User Experience Virtualization.
  • Manage desktop and application settings by using Group Policy.
  • Manage devices in Office 365.
  • Manage PCs and devices by using Intune.
  • Configure and using Microsoft Store for Business.
  • Deploy apps and manage information access by using Intune.
  • Manage data access for Windows-based devices.
  • Configure and manage Client Hyper-V.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Deploying and Managing Windows 10 Using Enterprise Services Examination

Please Note: The exam for this course has been retired by Microsoft.

What's included in this Microsoft Windows Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Windows Operating System Fundamentals Course Outline

  • Module 1: Introducing, Installing, and Upgrading Windows 7

  • Module 2: Understanding Native Applications, Tools, Mobility, and Remote Management and Assistance

  • Module 3: Managing Applications, Services, Folders, and Libraries

  • Module 4: Managing Devices

  • Module 5: Understanding File and Print Sharing

  • Module 6: Maintaining, Updating, and Protecting Windows 7

  • Module 7: Understanding Backup and Recovery Method

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Who Should Attend?

This course is particularly suited to those who wish to validate their knowledge and improve their chances of building a career in technology, using Microsoft technologies.

 

Prerequisites

This course provides an ideal entry point for delegates with some practical experience or previous training. However, it is not required for delegates to have any on-the-job experience. 

Windows Operating System Fundamentals Course Overview

This Windows Operating System Fundamentals training course offers candidates an opportunity to enhance their understanding of numerous topics. These topics include: Operating System Configurations, Installing and Upgrading Client Systems, Managing Applications, Managing Files and Folders, Managing Devices, and Operating System Maintenance. By attending this course, delegates will be efficiently prepared to sit the associated exam.

 

The Knowledge Academy is a Microsoft Silver Partner, therefore this Windows Operating System Fundamentals training course is fully accredited.

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Windows Operating System Fundamentals Course Exam

This training course covers the following areas:

  • Understanding operating system configurations (15-20%)

  • Installing and upgrading client systems (15-20%)

  • Managing applications (15-20%)

  • Managing files and folders (15-20%)

  • Managing devices (15-20%)

  • Understanding operating system maintenance (15-20%)

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accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Deploying Windows Desktops and Enterprise Applications (M20695) Outline

This course will cover the following content:

Module 1: Assessing the network environment for supporting operating system and application deployment

  • Overview of the enterprise desktop life cycle
  • Assessing readiness for a desktop deployment by using Configuration Manager
  • Assessing deployment readiness by using MAP
  • Lab: Assessing the network environment for supporting operating system and application deployment
  • Collecting hardware and application inventory by using Configuration Manager
  • Using MAP to determine infrastructure readiness

Module 2: Determining operating system deployment strategies

  • Understanding tools and strategies you can use for operating system deployment
  • Using the High Touch with Retail Media deployment strategy
  • Using the High Touch with a Standard Image deployment strategy
  • Using a lite touch deployment strategy
  • Using a zero touch deployment strategy
  • Alternative deployment strategies for Windows desktops
  • Lab: Determining operating system deployment strategies
  • Identifying operating system deployment strategies for a small network
  • Identifying operating system deployment strategies for a medium-sized network
  • Identifying operating system deployment strategies for an enterprise network
  • Installing the Windows ADK

Module 3: Assessing application compatibility

  • Mitigating application compatibility issues
  • Using ACT to address application compatibility issues
  • Lab: Assessing application compatibility
  • Analyzing applications for potential compatibility issues
  • Mitigating application compatibility issues

Module 4: Planning and implementing user state migration

  • Overview of user state migration
  • Overview of USMT 10.0
  • Planning user state migration
  • Migrating user state by using USMT
  • Lab : Planning and implementing user state migration
  • Planning for user state migration
  • Creating and customizing USMT XML files
  • Capturing and restoring a user state by using the USMT

Module 5: Determining an image management strategy

  • Overview of the Windows image file format
  • Overview of image management
  • Lab : Determining an image management strategy
  • Assessing business requirements to support an image management strategy

Module 6: Preparing for deployments by using the Windows ADK

  • Overview of the Windows setup and installation process
  • Preparing boot images by using Windows PE
  • Using Windows SIM and Sysprep to automate and prepare an image installation
  • Capturing and servicing a reference image using DISM
  • Using the Windows ICD
  • Lab : Preparing the imaging and Windows PE environment
  • Configuring a custom Windows PE environment
  • Lab : Building a reference image by using Windows SIM and Sysprep
  • Building custom answer files by using Windows SIM
  • Installing a reference computer by using a custom answer file
  • Customizing your image in audit mode, and preserving the profile changes by using Sysprep
  • Lab : Capturing and servicing a reference image
  • Capturing a reference system image
  • Lab : Using the Windows ICD
  • Create a provisioning package
  • Create a Windows 10 deployment package

Module 7: Supporting PXE-initiated and multicast operating system deployments

  • Overview of PXE-initiated and multicast operating system deployments
  • Installing and configuring the Windows DS environment
  • Lab : Configuring Windows DS to support PXE and multicast operating system deployments
  • Planning the Windows DS environment
  • Installing and configuring the Windows DS server role

Module 8: Implementing operating system deployment by using the MDT

  • Planning for the MDT environment
  • Implementing MDT 2013 Update 2
  • Integrating Windows DS with MDT
  • Lab : Operating system deployment using the MDT
  • Planning for the MDT environment
  • Installing MDT 2013 Update 2, and addressing MDT prerequisites
  • Creating and configuring the deployment share
  • Deploying and capturing a reference operating system image

Module 9: Managing operating system deployment

  • Overview of operating system deployment
  • Preparing a site for operating system deployment
  • Deploying an operating system
  • Lab : Preparing the site for operating system deployment
  • Managing the site system roles used to support operating system deployment
  • Managing packages to support operating system deployment
  • Lab : Deploying operating system images for bare-metal installations
  • Preparing the operating system image
  • Creating a task sequence to deploy an image
  • Deploying an image

Module 10: Integrating MDT and Configuration Manager for operating system deployment

  • Integrating deployment tools with Configuration Manager
  • Integrating MDT with Configuration Manager
  • Lab : Integrating MDT and Configuration Manager for operating system deployment
  • Integrating MDT and Configuration Manager
  • Creating an MDT boot image
  • Creating and deploying an MDT task sequence by using Configuration Manager
  • Lab : Configuring UDI
  • Creating a UDI task sequence
  • Deploying Windows 10 by using a UDI task sequence

Module 11: Activating clients and managing additional configuration settings

  • Solutions for volume license activation
  • Determining additional client configuration settings
  • Lab : Configuring additional settings for computer clients
  • Planning for Windows 10 customization
  • Creating a common Windows Start menu and custom power plan
  • Creating a client preferences GPO

Module 12: Deploying Office 2016

  • Methods for deploying Microsoft Office 2016 editions
  • Customizing Office deployments
  • Deploy Office 2016 by using Office 365
  • Managing Office settings
  • Introducing Windows Store for Business
  • Distributing apps by using Windows Store for Business
  • Lab : Deploying Microsoft Office 2016 by using the Office Customization Tool
  • Using the Microsoft Office Customization Tool (OCT) to customize a Microsoft Office 2016 deployment
  • Deploying a customized version of Office 2016

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who should attend?

This Deploying Windows Desktops and Enterprise Applications training course is designed for IT professionals who are responsible for deploying, managing, and maintaining PCs, devices and apps. It is also designed for delegates from enterprise organisations of either medium or large organisations. In particular, this course would benefit Enterprise Desktop Administrators.

Prerequisites

As expert level training, this Deploying Windows Desktops and Enterprise Applications course requires candidates to meet a specific set of prerequisites. Therefore candidates must have an administrator-level knowledge of the following:

  • Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Installation, configuration, and troubleshooting for Windows-based personal computers
  • Basic concepts of Public Key Infrastructure (PKI) security
  • Basic understanding of scripting and Windows PowerShell syntax
  • Basic understanding of Windows Server roles and services

Deploying Windows Desktops and Enterprise Applications Course Overview | M20695

This 3-day course is intended for IT professionals who deploy, manage, and maintain PCs, devices, and applications across medium-sized, large, or enterprise organizations. Typically, this audience comes from a desktop support background and progresses to the role of Enterprise Desktop Administrator. A significant portion of this audience uses or intends to use Microsoft System Center Configuration Manager (Configuration Manager) to manage and deploy PCs, devices, and enterprise applications. The Enterprise Desktop Administrator might also use toolsets such as the Windows Assessment and Deployment Kit (Windows ADK), and the Microsoft Deployment Toolkit (MDT) to support assessment, operating system, and application deployment tasks.

After completitng this course you will be able to; 

  • Assess the network environment to support operating system and application deployment tasks.
  • Identify the most appropriate Windows deployment strategy based upon organizational requirements.
  • Assess Windows 10 application compatibility issues and identify mitigation solutions.
  • Describe and configure strategies to migrate user state during operating system deployments.
  • Describe image management and use Windows ADK to prepare and support automated deployment strategies.
  • Identify solutions to support PXE-initiated and multicast solutions when performing operating system deployment tasks.
  • Configure an operating system deployment process using the Microsoft Deployment Toolkit.
  • Configure an operating system deployment strategy using System Center Configuration Manager.
  • Integrate the Microsoft Deployment Toolkit with Configuration Manager to support operating system deployment procedures.
  • Deploy Windows 10 using modern deployment techniques such as Windows Autopilot, Windows Configuration Designer, and Configuration Manager Servicing.
  • Implement volume license activation and configuration settings for client computers.
  • Customize and deploy Microsoft Office and configure access to Microsoft Store for Business apps.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

 

Show moredown

Deploying Windows Desktops and Enterprise Applications Exam Information

Please Note: The exam for this course has been retired by Microsoft

What's included in this Microsoft Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Supporting And Troubleshooting Windows 10 Course Outline | M10982

Module 1: Implementing a Troubleshooting Methodology

This module explains the processes of establishing and using a troubleshooting methodology in Windows 10. This module also covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. It also explains the role of an EDST (Enterprise Desktop Support Technician) in a Windows 10 environment.

Lessons

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps
  • Troubleshooting Tools

Lab: Implementing a Troubleshooting Methodology

  • Implementing a Troubleshooting Methodology

Lab: Using Troubleshooting Tools

  • Using Troubleshooting Tools

After completing this module, students will be able to:

  • Describe the Windows 10 operating system, devices it supports, and the Windows 10 architecture.
  • Understand the Enterprise Desktop Support Technician (EDST) role in a Windows 10 environment.
  • Understand the troubleshooting methodology for Windows 10.
  • Describe Windows 10 troubleshooting tools.
  • Use Windows 10 troubleshooting tools.

Module 2: Troubleshooting Startup Issues

This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).

Lessons

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Service Issues
  • Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

Lab: Recovering BitLocker-Encrypted Drives

  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password

After completing this module, students will be able to:

  • Describe the Windows 10 startup architecture.
  • Optimize and troubleshoot startup settings.
  • Troubleshoot Windows 10 operating system services.
  • Recover drives encrypted with Windows BitLocker Drive Encryption.

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to support users that utilize a multitude of devices that run Windows 10. It describes how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur.

Lessons

  • Troubleshooting Device Drivers Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Lab: Troubleshooting Device Driver Issues

  • Troubleshooting a Missing Device Driver
  • Resolving Hardware Problems
  • Resolving Device Driver Problems
  • Configuring Group Policy Settings to Control Device Installation

Lab: Troubleshooting Hardware Issues

  • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
  • Accessing a Volume from a Failed Computer

After completing this module, students will be able to:

  • Troubleshoot hardware device drivers.
  • Describe the process of troubleshooting hardware.
  • Troubleshoot physical hardware failures.
  • Monitor the reliability of Windows 10 devices.
  • Configure the Windows 10 registry.

Module 4: Troubleshooting Remote Computers

The focus of this module is on using tools that are designed specifically to facilitate remote management connections. This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.

Lessons

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Lab: Troubleshooting Remote Computers through Remote Desktop and Remote Assistance

  • Using Remote Desktop
  • Using Remote Assistance

Lab: Troubleshooting a Remote Computer by Using Windows PowerShell

  • Using Windows PowerShell Remoting

After completing this module, students will be able to:

  • Use Remote Desktop to manage remote computers.
  • Use Remote Assistance to manage remote computers.
  • Use Windows PowerShell remoting to manage remote computers.

Module 5: Resolving Issues with Network Connectivity

This module describes the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and configure and troubleshoot network connections.

Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Lab: Resolving Network Connectivity Issues

  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network

After completing this module, students will be able to:

  • Determine network settings in Windows 10.
  • Troubleshoot issues with network connectivity.
  • Troubleshoot issues with name resolution.

Module 6: Troubleshooting Group Policy

This module provides an overview of Group Policy and describes how to apply GPOs to computers. It also explains how to resolve configuration problems and issues with applying GPOs.

Lessons

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Lab: Troubleshooting Issues with Group Policy Application

  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Resolving Group Policy Application (3)

Lab: Resolving Issues with Group Policy

  • Resolving Group Policy Application (1)

After completing this module, students will be able to:

  • Describe how you apply GPOs to computers.
  • Resolve client-configuration failures and GPO application issues.

Module 7: Troubleshooting User Settings

In this module, you will examine issues that can occur when users sign in. You will study the methods that you can use to identify the causes of sign-in issues, and learn how to troubleshoot them. You will also learn how to troubleshoot the application of user settings.

Lessons

  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings

Lab: Troubleshooting Sign-In Issues

  • Resolving Sign-In Issue 1
  • Resolving Sign-In Issue 2

Lab: Troubleshooting the Application of User Settings

  • Resolving a Folder Redirection Issue

After completing this module, students will be able to:

  • Troubleshoot user sign-in issues.
  • Troubleshoot the correct application of user settings.

Module 8: Troubleshooting Remote Connectivity

This module explains the virtual private network (VPN) and Direct Access technologies, and the common problems with their implementation and usage. The module also provides several possible mitigations for these problems.

Lessons

  • Troubleshooting Issues with VPN Connectivity
  • Troubleshooting Direct Access

Lab: Troubleshooting VPN Connectivity

  • Troubleshoot VPN Connectivity Issue 1
  • Troubleshoot VPN Connectivity Issue 2

Lab: Configuring and Troubleshooting Direct Access

  • Prepare the Direct Access Implementation
  • Configuring and Verifying Client-Side Settings for Direct Access
  • Troubleshooting Direct Access

After completing this module, students will be able to:

  • Troubleshoot issues with VPN connectivity.

Configure and troubleshoot Direct Access.

Module 9: Troubleshooting Resource Access within a Domain

This module explains how to resolve problems related to resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) issues, and printer access issues.

Lessons

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Issues with Printer Access

Lab: Troubleshooting File-Access Issues

  • Resolving a File-Access Issue (1)
  • Resolving a File-Access Issue (2)
  • Resolving a File-Access Issue (3)

Lab: Troubleshooting Access to Encrypted Files

  • Encrypting and Recovering Access to Encrypted Files

Lab: Troubleshooting Printer Issues

  • Resolving a Printer Issue (1)
  • Resolving a Printer Issue (2)

After completing this module, students will be able to:

  • Troubleshoot issues with file permissions.
  • Recover files encrypted by EFS.
  • Troubleshoot issues with accessing printers.

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

This module explains how to resolve problems related to resource access from computers that are not domain members. You will learn how to configure and troubleshoot the Work Folders feature, which enables users to access organizational data securely from their personal devices. You will also learn how to configure and troubleshoot access to Microsoft OneDrive.

Lessons

  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Lab: Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Troubleshooting Work Folders 1
  • Troubleshooting Work Folders 2
  • Troubleshooting OneDrive for Business

After completing this module, students will be able to:

  • Configure and troubleshoot the Work Folders feature.
  • Configure and troubleshoot access to Microsoft OneDrive.

Module 11: Troubleshooting Applications

Windows 10 supports the installation and use of two types of applications: desktop apps and Universal Windows apps. This module examines these two types of applications, and the issues—including application compatibility issues—that affect a user’s ability to install and run them. This module also covers how users can resolve web browser–related issues, specifically issues associated with both Microsoft Internet Explorer and Microsoft Edge.

Lessons

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • Troubleshooting Access to Company Web Applications

Lab: Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Applications
  • Troubleshooting Application Compatibility Issues

Lab: Troubleshooting Access to Company Web Applications

  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

After completing this module, students will be able to:

  • Troubleshoot desktop app installation issues.
  • Troubleshoot desktop apps.
  • Manage Universal Windows apps.
  • Troubleshoot web browsers.

Module 12: Maintaining Windows 10

Once the Windows 10 operating system is activated on your computers, you must establish procedures to monitor their performance and ensure that they remain up-to-date with the latest operating system updates and security fixes. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.

Lessons

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

Lab: Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

After completing this module, students will be able to:

  • Manage and troubleshoot volume activation in Windows operating systems.
  • Monitor and troubleshoot Windows 10 performance.
  • Update applications and Windows 10.

Module 13: Recovering Data and Operating Systems

This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.

Lessons

  • File Recovery in Windows 10
  • Recovering an Operating System

Lab: Recovering Data

  • Resolving Issues with Previous Versions

Lab: Provisioning Computers to Comply with Company Standards

  • Provisioning a Computer to Comply with Company Standards

After completing this module, students will be able to:

  • Recover files in Windows 10 by configuring and using file recovery features.
  • Recover a computer that is running Windows 10.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who should attend this Microsoft Training Course?

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

 

Supporting And Troubleshooting Windows 10 Course Overview | M10982

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

 

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Supporting And Troubleshooting Windows 10 Exam Information | M10982

Please Note: The exam for this course has been retired by Microsoft

What's included in this Microsoft Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

 

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Automating Administration with Windows PowerShell Course Outline |  M10961

Module 1: Getting started with Windows PowerShell

  • Overview and background of Windows PowerShell
  • Understanding command syntax
  • Finding commands

Lab: Configuring Windows PowerShell

  • Configuring the Windows PowerShell console
  • Configuring the Windows PowerShell ISE application

Lab: Finding and running basic commands

  • Finding commands
  • Running commands
  • Using the About files

Module 2: Cmdlets for administration

  • Active Directory administration cmdlets
  • Network configuration cmdlets
  • Other server administration cmdlets

Lab: Windows Administration

  • Creating and managing Active Directory objects
  • Configuring network settings on Windows Server
  • Creating a web site

Module 3: Working with the Windows PowerShell pipeline

  • Understanding the pipeline
  • Selecting, sorting, and measuring objects
  • Filtering objects out of the pipeline
  • Enumerating objects in the pipeline
  • Sending pipeline data as output

Lab: Using the pipeline

  • Selecting, sorting, and displaying data

Lab: Filtering objects

  • Filtering objects

Lab: Enumerating objects

  • Enumerating objects

Lab: Sending output to a file

  • Exporting user information to a file

Module 4: Understanding how the pipeline works

  • Passing the pipeline data
  • Advanced considerations for pipeline data

Lab: Working with pipeline parameter binding

  • Predicting pipeline behaviour

Module 5: Using PSProviders and PSDrives

  • Using PSProviders
  • Using PSDrives

Lab: Using PSProviders and PSDrives

  • Creating files and folders on a remote computer
  • Creating a registry key for your future scripts
  • Create a new Active Directory group

Module 6: Querying system information by using WMI and CIM

  • Understanding WMI and CIM
  • Querying data by using WMI and CIM
  • Making changes with WMI/CIM

Lab: Working with WMI and CIM

  • Querying information by using WMI
  • Querying information by using CIM
  • Invoking methods

Module 7: Working with variables, arrays, and hash tables

  • Using variables
  • Manipulating variables
  • Manipulating arrays and hash tables

Lab: Working with variables

  • Working with variable types
  • Using arrays
  • Using hash tables

Module 8: Basic scripting

  • Introduction to scripting
  • Scripting constructs
  • Importing data from files

Lab: Basic scripting

  • Setting a script
  • Processing an array with a ForEach loop
  • Processing items by using If statements
  • Creating a random password
  • Creating users based on a CSV file

Module 9: Advanced scripting

  • Accepting user input
  • Overview of script documentation
  • Troubleshooting and error handling
  • Functions and modules

Lab: Accepting data from users

  • Querying disk information from remote computers
  • Updating the script to use alternate credentials
  • Documenting a script

Lab: Implementing functions and modules

  • Creating a logging function
  • Adding error handling to a script
  • Converting a function to a module

Module 10: Administering Remote Computers

  • Using basic Windows PowerShell remoting
  • Using advanced Windows PowerShell remoting techniques
  • Using PSSessions

Lab: Using basic remoting

  • Enabling remoting on the local computer
  • Performing one-to-one remoting
  • Performing one-to-many remoting

Lab: Using PSSessions

  • Using implicit remoting
  • Managing multiple computers

Module 11: Using background jobs and scheduled jobs

  • Using background jobs
  • Using scheduled jobs

Lab: Using background jobs and scheduled jobs

  • Starting and managing jobs
  • Creating a scheduled job

Module 12: Using advanced Windows PowerShell techniques

  • Creating profile scripts
  • Using advanced techniques

Lab: Practicing advanced techniques

  • Creating a profile script
  • Verifying the validity of an IP address
  • Reporting disk information
  • Configuring NTFS permissions
  • Creating user accounts with passwords from a CSV file

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who should attend this Microsoft Powershell Training Course?

This course is ideally suited to IT professionals with prior knowledge and experience of Windows Server and Windows Client administration, who wish to advance their understanding of Windows PowerShell. Additionally, the course can be attended by IT professionals who are already proficient in server administration using Exchange Server, SQL Server, SharePoint Server, System Center and more.

Prerequisites

  • Candidates must have experience of:
  • Windows networking technologies and implementation
  • Windows Server administration, maintenance, and troubleshooting
  • Windows Client administration, maintenance, and troubleshooting
  • It is possible for delegates who attend this training course to achieve these requirements by gaining equivalent knowledge and skills through practical experience as a Windows System Administrator 

Automating Administration with Windows PowerShell Course Overview | M10961

This course provides students with the fundamental knowledge and skills to use Windows PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft SQL Server, System Center, and more. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

 

After completing this course, students will be able to:

  • Describe the functionality of Windows PowerShell and use it to run and find basic commands.
  • Identify and run cmdlets for server administration.
  • Work with Windows PowerShell pipeline.
  • Describe the techniques Windows PowerShell pipeline uses.
  • Use PSProviders and PSDrives to work with other forms of storage.
  • Query system information by using WMI and CIM.
  • Work with variables, arrays, and hash tables.
  • Write basic scripts in Windows PowerShell.
  • Write advanced scripts in Windows PowerShell.
  • Administer remote computers.
  • Use background jobs and scheduled jobs.
  • Use advanced Windows PowerShell techniques.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Automating Administration with Windows PowerShell Exam Information M10961C

Please note that the Exam for course M10961 has been retired by Microsoft.

What's included in this Microsoft Powershell training course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Advanced Automated Administration With Windows PowerShell Course Outline | M10962

Module 1: Creating advanced functions

This module explains how to parameterise a command into an advanced function.

Lessons:

  • Converting a command into an advanced function
  • Creating a script module
  • Defining parameter attributes and input validation
  • Writing functions that accept pipeline input
  • Producing complex pipeline output
  • Documenting functions by using comment-based help
  • Supporting –WhatIf and -Confirm

Lab: Converting a command into an advanced function

  • Converting a command into an advanced function

Lab: Creating a script module

  • Creating a script module

Lab: Defining parameter attributes and input validation

  • Defining parameter attributes and input validation

Lab: Writing functions that accept pipeline input

  • Writing functions that accept pipeline input

Lab: Producing complex pipeline output

  • Producing complex pipeline output

Lab: Documenting functions by using comment-based help

  • Documenting functions by using comment-based help

Lab: Supporting –WhatIf and -Confirm

  • Supporting –WhatIf and -Confirm

Module 2: Using Microsoft .NET Framework and REST API in Windows PowerShell

This module explains how to use Microsoft .NET Framework and REST API to supplement functionality that Windows PowerShell commands provide.

Lessons:

  • Using Microsoft .NET Framework in Windows PowerShell
  • Using REST API in Windows PowerShell

Lab: Using Microsoft .NET Framework in Windows PowerShell

  • Using Microsoft .NET Framework in Windows PowerShell

Lab: Using REST API in Windows PowerShell

  • Using REST API in Windows PowerShell

Module 3: Writing controller scripts

This module explains how to combine advanced functions that perform a specific task and a controller script that provides a user interface or automates a business process.

Lessons:

  • Introducing controller scripts
  • Writing controller scripts that display a user interface
  • Writing controller scripts that produce reports

Lab: Writing controller scripts

  • Writing controller scripts that display a user interface
  • Writing controller scripts that implement a text-based menu

Lab: Writing controller scripts that produce HTML reports

  • Writing functions to be used in the controller script
  • Writing a controller script that produces HTML reports

Module 4: Handling script errors

This module explains how to perform basic error handling in scripts.

Lessons:

  • Understanding error handling
  • Handling errors and timeouts in a script

Lab: Handling errors in a script

  • Handling errors in a script

Module 5: Using XML, JSON, and custom-formatted data

This module explains how to read, manipulate, and write data in XML and JSON format.

Lessons:

  • Reading, manipulating, and writing XML-formatted data
  • Reading, manipulating, and writing JSON-formatted data
  • Reading and manipulating custom-formatted data

Lab: Reading, manipulating, and writing XML-formatted data

  • Testing the provided tools
  • Updating an XML inventory document

Module 6: Enhancing server management with Desired State Configuration and Just Enough Administration

This module explains how to write Desired State Configuration (DSC) configuration files, deploy those files to servers, and monitor servers’ configurations. This module also explains how to restrict administrative access with Just Enough Administration (JEA).

Lessons:

  • Understanding Desired State Configuration
  • Creating and deploying a DSC configuration
  • Implementing Just Enough Administration

Lab: Creating and deploying a DSC configuration

  • Creating and deploying a DSC configuration

Lab: Configuring and using JEA

  • Configuring and using JEA

Module 7: Analysing and debugging scripts

This module explains how to use native Windows PowerShell features to analyse and debug existing scripts.

Lessons:

  • Debugging in Windows PowerShell
  • Analysing and debugging an existing script

Lab: Analysing and debugging an existing script

  • Analysing and debugging an existing script

Module 8: Understanding Windows PowerShell Workflow

This module explains the features of the Windows PowerShell Workflow technology.

Lessons:

  • Understanding Windows PowerShell Workflow

Lab: Creating and running a Windows PowerShell Workflow

  • Creating and running a Windows PowerShell Workflow

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who should attend this Microsoft Windows Server Course?

This course is designed for IT professionals who wish to develop their understanding and experience with Windows Server and Windows Client. Delegates are expected to have at least a basic understanding of Windows PowerShell, so is particularly ideal for those who have already competed 10961C: Automating Administration with Windows PowerShell.

Prerequisites

Delegates should have a technical understanding and professional experience with the following topics:

  • Windows networking technologies and implementation
  • Windows Server administration, maintenance, and troubleshooting
  • Windows Client administration, maintenance, and troubleshooting
  • Windows PowerShell to run commands and to create basic non-modularised scripts

Delegates who wish to attend this training course can meet the prerequisites by obtaining equivalent knowledge and skills through practical experience as a Windows System Administrator. Course 10961: Automating Administration with Windows PowerShell is strongly recommended to obtain prerequisite skills in Windows PowerShell.

Advanced Automated Administration With Windows PowerShell Course Overview | M10962

This three-day training course is designed to teach delegates about automating administrative tasks through Windows PowerShell. The course will cover fundamental scripting techniques, including advanced functions, controller scripts, and script errors. Delegates will also develop an understanding of Windows PowerShell Workflow, the REST API and XML, and JSON. The new administrative features, such as Desired State Configuration and Just Enough Administration, will also be covered.

After completing this course, students will be able to:

  • Create advanced functions
  • Use Microsoft .NET Framework and REST API in Windows PowerShell
  • Write controller scripts
  • Handle script errors
  • Use XML, JSON, and custom formatted data
  • Enhance server management with Desired State Configuration and Just Enough Administration
  • Analyse and debug scripts
  • Understand Windows PowerShell workflow

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Advanced Automated Administration With Windows PowerShell Exam Information | M10962

  • Please Note: The Exam for this course has been retired by Microsoft.

What's Included in this Microsoft Windows Server Training?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Troubleshooting and Supporting Windows 7 in the Enterprise Course Outline | M6293

 

Module 1: Implementing a Troubleshooting Methodology

This module describes the steps involved in establishing and using a typical troubleshooting methodology. It also covers the job role and responsibilities of the EDST.

Lessons

  • Lesson 1: Introduction to the EDST Job Role
  • Lesson 2:  Overview of Troubleshooting Steps

After completing this module, students will be able to:

  • Describe the job role of the EDST.
  • Describe the steps of a typical troubleshooting methodology.

Module 2: Troubleshooting Startup Issues

This module describes how to use Windows 7 recovery tools to troubleshoot startup problems. Additionally, it provides the information to configure and troubleshoot startup settings, and to troubleshoot operating system services.

Lessons

  • Lesson 1: Overview of the Windows 7 Recovery Environment
  • Lesson 2: Configuring and Troubleshooting Startup Settings
  • Lesson 3: Troubleshooting Operating System Services Issues

Lab: Troubleshooting Startup Issues

After completing this module, students will be able to:

  • Use Windows 7 recovery tools to troubleshoot startup problems.
  • Configure and troubleshoot startup settings.
  • Troubleshoot operating system services.

Module 3: Using Group Policy to Centralize Configuration

This module describes Group Policy application. It also covers steps to troubleshoot both client configuration failures and GPO application issues.

Lessons

  • Lesson 1: Overview of Group Policy Application
  • Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Lab: Using Group Policy to Centralize Configuration

After completing this module, students will be able to:

  • Describe Group Policy application.
  • Troubleshoot client configuration failures and GPO application issues.

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues

This module helps students troubleshoot issues related to hardware devices and device drivers by identifying basic hardware-related issues. Additionally, the module helps students determine hardware failure issues, and the problems that device drivers can cause. Finally, this module provides guidance on how to configure performance options in Windows 7, as well as monitor reliability and performance of Windows 7 computers.

Lessons

  • Lesson 1: Overview of Hardware Troubleshooting
  • Lesson 2: Troubleshooting Physical Failures
  • Lesson 3: Monitoring Reliability and Performance
  • Lesson 4: Configuring Performance Options in Windows 7
  • Lesson 5: Troubleshooting Device Driver Failures

Lab: Lab A: Resolving Hardware Device and Device Driver Issues

Lab: Lab B: Troubleshooting Performance-Related Issues

After completing this module, students will be able to:

  • Identify basic hardware-related issues.
  • Determine hardware failure issues.
  • Monitor reliability and performance of Windows 7 computers.
  • Configure performance options in Windows 7.
  • Determine problems that device drivers cause.

Module 5: Troubleshooting Network Connectivity Issues

This module describes how to troubleshoot issues related to network connectivity by providing the steps to determine the network configuration of client computers, and then to troubleshoot network connections.

Lessons

  • Lesson 1: Determining Network Settings
  • Lesson 2: Troubleshooting Network Connectivity Issues

Lab: Troubleshooting Network Connectivity Issues

After completing this module, students will be able to:

  • Determine the network configuration of client computers.
  • Troubleshoot network connections.

Module 6: Troubleshooting Remote Connectivity Issues

This module describes how to troubleshoot remote connectivity issues. This module instructs students on how to configure and troubleshoot virtual private network (VPN) connections, as well as how to use Remote Desktop and Remote Assistance to assist users. This module also covers the troubleshooting steps for Network Access Protection (NAP) and Direct Access issues.

Lessons

  • Lesson 1: Troubleshooting VPN Connectivity Issues
  • Lesson 2: Using Remote Desktop
  • Lesson 3: Troubleshooting User Issues by Using Remote Assistance
  • Lesson 4: Troubleshooting NAP Issues
  • Lesson 5: Troubleshooting Direct Access Issues

Lab: Resolving Remote Connectivity Issues

After completing this module, students will be able to:

  • Configure and troubleshoot VPN connections.
  • Use Remote Desktop.
  • Use Remote Assistance.
  • Troubleshoot NAP issues.
  • Troubleshoot Direct Access issues.

Module 7: Troubleshooting Logon and Resource Access Issues

This module describes how to use troubleshooting tools and methods to troubleshoot user profile and logon scripts issues, and issues with file and printer access.

Lessons

  • Lesson 1: Troubleshooting User Logon Issues
  • Lesson 2: Troubleshooting User Profile Issues
  • Lesson 3: Troubleshooting File Access Issues
  • Lesson 4: Troubleshooting File Permissions Issues
  • Lesson 5: Troubleshooting Printer Access Issues

Lab: Troubleshooting Logon and Resource Access Issues

After completing this module, students will be able to:

  • Troubleshoot user logon issues.
  • Troubleshoot user profile issues.
  • Troubleshoot file access issues.
  • Troubleshoot file permissions issues.
  • Troubleshoot printer access issues.

Module 8: Troubleshooting Security Issues

This module describes how to troubleshoot issues related to security systems such as EFS, BitLocker, and file permissions. The module instructs students how to troubleshoot and recover files encrypted with EFS and BitLocker-protected drives. In this module, students also troubleshoot file permissions, content access issues, and Windows Internet Explorer issues.

Lessons

  • Lesson 1: Recovering Files Encrypted by EFS
  • Lesson 2: Recovering BitLocker-Protected Drives
  • Lesson 3: Troubleshooting Internet Explorer and Content Access Issues

Lab: Troubleshooting Security Issues

After completing this module, students will be able to:

  • Recover files encrypted by using EFS.
  • Recover BitLocker-protected drives.
  • Troubleshoot Internet Explorer and content access issues.

Module 9: Troubleshooting Operating System and Application Issues

This module describes how to troubleshoot issues related to operating system features and applications, including application installation and operation issues. This module also addresses applying application and Windows updates.

Lessons

  • Lesson 1: Troubleshooting Application Installation Issues
  • Lesson 2: Troubleshooting Application Operations Issues
  • Lesson 3: Applying Application and Windows Updates

Lab: Troubleshooting Operating System and Application Issues

After completing this module, students will be able to:

  • Troubleshoot application installation issues.
  • Troubleshoot application operation issues.
  • Apply application and Microsoft Windows updates

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who Should Attend?

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

Prerequisites

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

  • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

 

Troubleshooting and Supporting Windows 7 in the Enterprise Training | M6293

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:
  • Startup
  • Group Policy
  • Hardware and device driver
  • Performance
  • Network connectivity
  • Remote connectivity
  • User profile and logon
  • Security
  • Applications
After completing this course, students will be able to:
  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver, and performance issues.
  • Troubleshoot network connectivity issues.
  • Troubleshoot remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
  • Troubleshoot operating system and applications issues.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

 
 

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Troubleshooting and Supporting Windows 7 in the Enterprise Exam Information | M6293

Please Note: The exam for this course has been retired by Microsoft.

What's Included?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Planning and Managing Windows 7 Desktop Deployments and Environments Course Outline | M6294

This course includes the following modules:

Module 1: Preparing to Deploy Windows 7 Business Desktops

This module helps delegates plan and perform effective preparation tasks for deploying Windows 7 clients. It begins by discussing client, hardware, and deployment lifecycles. It also discusses how to assess existing computing environments and licencing.

Lessons:

  • Overview of the Desktop Lifecycle
  • Desktop Deployment: Challenges and Considerations
  • Tools and Technologies Used in the Desktop Deployment Lifecycle
  • Assessing the Current Computing Environment for Deploying Windows 7
  • Designing Windows Activation

Lab: Assessing the Computing Environment by Using the Microsoft Assessment and Planning Toolkit

Lab: Recommending an Activation Strategy

Module 2: Assessing Application Compatibility in Windows 7

This module describes the process for addressing common application compatibility issues experienced during a typical operating system deployment. It also explains how to use the Microsoft Application Compatibility Toolkit (ACT) to help inventory, analyse, and mitigate application compatibility issues.

Lessons:

  • Overview of Application Compatibility
  • Assessing and Resolving Application Compatibility Issues by Using ACT 5.5

Lab: Evaluating Application Compatibility Using the Microsoft Application Compatibility Toolkit

Lab: Creating Application Compatibility Fixes

Module 3: Evaluating Windows 7 Deployment Methods

This module discusses different deployment scenarios and methods that are available when deploying Windows 7. It also discusses various tools and technologies to use in the different scenarios, and considerations for selecting a deployment scenario and method.

Lessons:

  • Evaluating In-Place Deployment
  • Evaluating Side-by-Side Deployment
  • Evaluating Lite-Touch Deployment Method
  • Evaluating Zero-Touch Deployment Method

Lab: Determining the Windows 7 Deployment Method

Module 4: Designing Standard Windows 7 Images

This module explains the underlying architecture of the computer imaging system that can be used to create and deploy a custom image of a Windows 7 desktop. It also discusses the different phases of the imaging process, and how to determine imaging strategy and image servicing opportunities in Windows 7.

Lessons:

  • Overview of Windows 7 Installation Architecture
  • Overview of the Imaging Process
  • Determining the Image Strategy
  • Selecting the Image Servicing Methods

Lab: Determining the Windows 7 Imaging Strategy

Module 5: Deploying Windows 7 by Using WAIK

This module explains the underlying computer imaging architecture of Windows AIK 2.0, which can be used to create and deploy a custom Windows 7 desktop image.

Lessons:

  • Overview of WAIK 2.0
  • Building a Reference Windows 7 Image by Using Windows SIM and Sysprep
  • Managing the Windows Preinstallation Environment
  • Capturing, Applying, and Servicing a Windows 7 Image

Lab: Installing WAIK

Lab: Building a Reference Image Using Windows SIM and Sysprep

Lab: Creating Windows PE Boot Media

Lab: Capturing and Applying a Windows 7 Image Using ImageX

Lab: Servicing Images by Using DISM

Module 6: Deploying Windows 7 by Using Windows Deployment Services

This module describes how WDS can be used to deploy custom system images to client computers located within the network infrastructure.

Lessons:

  • Overview of WDS
  • Designing and Configuring WDS for Windows 7 Deployment

Lab: Deploying Windows 7 by Using Windows Deployment Services

Module 7: Deploying Windows 7 by Using Lite Touch Installation

This module describes how to design the Lite Touch Installation (LTI) environment, and provides you with an overview of the techniques that you can use to build and deploy Windows 7 using the MDT and the LTI scenario.

Lessons:

  • Designing the Lite Touch Installation Environment
  • Implementing MDT 2010 for Deploying Windows 7

Lab: Planning and Configuring MDT 2010

Lab: Deploying Windows 7 by Using Lite Touch Installation

Module 8: Deploying Windows 7 by Using Zero Touch Installation

This module describes the necessary prerequisites and procedures for deploying the Windows 7 operating system using Zero Touch Installation methodology.

Lessons:

  • Designing the Zero Touch Installation Environment
  • Performing Zero-touch Installation of Windows 7 by using MDT 2010 and Configuration Manager 2007

Lab: Deploying Windows 7 by Using Zero Touch Installation

Module 9: Migrating User State by Using WET and USMT 4.0

This module explains user state migration, and how to use tools, such as Windows Easy Transfer and the Microsoft Windows User State Migration Tool (USMT), in various migration scenarios.

Lessons:

  • Overview of User State Migration
  • Overview of USMT 4.0
  • Planning User State Migration (USMT 4.0)
  • Migrating User State by Using USMT 4.0

Lab: Migrating User State by Using Windows Easy Transfer

Lab: Migrating User State by Using the User State Migration Tool 4.0

Lab: Migrating User State by Using State using Hard Link Migration

Module 10: Designing, Configuring, and Managing the Client Environment

This module examines how to design, configure, and manage Windows 7 client configurations. Specifically, it discusses Group Policy, Internet Explorer, and system security settings.

Lessons:

  • Overview of Planning Client Configuration
  • Designing and Configuring Standard System Settings
  • Designing and Configuring Internet Explorer Settings
  • Designing and Configuring Security Settings
  • Designing and Implementing Group Policy
  • Troubleshooting Group Policy

Lab: Designing and Configuring the Client Environment

Lab: Troubleshooting GPO Issues

Module 11: Planning and Deploying Applications and Updates to Windows 7 Clients

This module discusses the implications of deploying applications to Windows 7 clients including Microsoft Office 2007.  It also discusses the use of Windows Server Update Services (WSUS).

Lessons:

  • Determining the Application Deployment Method
  • Deploying the 2007 Microsoft Office System
  • Planning and Configuring Desktop Updates by Using WSUS

Lab: Determining the Application Deployment Method

Lab: Customizing the Microsoft Office Professional Plus 2007 Installation

Lab: Planning and Managing Updates by Using WSUS

 

Module 12: Deploying Windows 7 – Challenge Scenario

This module is a comprehensive lab that gives delegates an opportunity to perform an end-to-end deployment of Windows 7 by using the LTI.

Lessons

  • Deploying Windows 7 – Challenge Scenario

Lab: Planning an End-to-End Windows 7 LTI Deployment

Lab: Deploying Windows 7 using the LTI Deployment Plan

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who Should Attend?

This course is intended for IT Professionals who are interested in specialising in Windows 7 desktop and application deployments and managing the desktop environments for large organizations. Delegates attending this training could support technicians or currently in deployment roles and are looking at taking the next step in their career or enhancing their skills in the areas of planning and deploying Windows 7 desktops.

The secondary audience for this course is individuals interested in taking Microsoft Exam 70-686, Pro: “Windows 7, Enterprise Desktop Administrator.”

Prerequisites

Before attending this course, delegates should have or be able to demonstrate:

  • A solid understanding of TCP/IP and networking concepts
  • A solid Windows and Active Directory background. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership
  • A good understanding of scripts and batch files
  • A solid understanding of security concepts such as authentication and authorisation
  • Performed a clean installation of Windows 7, Upgrade to Windows 7, and migrate user-related data and settings from Windows XP
  • Configured disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired
  • Experience configuring and troubleshooting permissions and other settings to allow access to resources and applications on Windows 7 Systems
  • Experience configuring settings to enable network connectivity
  • Experience configuring and troubleshooting a wireless network connection
  • Experience configuring and troubleshooting Windows 7 security
  • Configured mobile computers and devices
  • Familiarity with the client administration capabilities of Windows Server and familiarity with management tools such as the System Centre suite of products
  • Familiarity with deployment, packaging, and imaging tools
  • The ability to work in a team/virtual team
  • Trained and mentored others

Planning and Managing Windows 7 Desktop Deployments and Environments Training | M6294

Delegates taking this 3-day course will learn about desktop deployment, configuration, and management. In this course, delegates will also learn how to plan and deploy Windows 7 desktops in large organisations. They will discover how to design, configure, and manage the Windows 7 client environment. This course helps delegates prepare for the Exam 70-686, Pro: Windows 7, Enterprise Desktop Administrator.

After completing this course, delegates will be able to:

  • Prepare to deploy Windows 7 business desktops
  • Assess and resolve application compatibility issues with Windows 7
  • Determine the most appropriate method to deploy Windows 7 based upon specific business requirements
  • Design a standard Windows 7 image by assessing and evaluating the business requirements
  • Deploy Windows 7 by using WAIK
  • Deploy Windows 7 by using WDS
  • Deploy Windows 7 by using Lite Touch Installation
  • Deploy Windows 7 by using Zero Touch Installation
  • Migrate user state by using Windows Easy Transfer and User State Migration Tool 4.0
  • Design, configure, and manage the Windows 7 client environment
  • Plan and deploy applications and updates to Windows 7 client computers
  • Plan and deploy Windows 7 by using LTI (Lab-Only Module)

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Planning and Managing Windows 7 Desktop Deployments and Environments Exam Information | M6294

Taking this course will help to prepare delegates for the Windows 7, Enterprise Desktop Administrator 70-686 Pro exam. The Knowledge Academy does not provide the exam and it must be taken separately. The examination will cover the following areas:

  • Planning and managing a client life cycle strategy (16%)
  • Designing a standard image (17%)
  • Designing client configurations (17%)
  • Designing a Windows 7 client deployment (15%)
  • Designing application packages for deployment (17%)
  • Identifying and resolving deployment and client configuration issues (19%)

What's Included?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Installing and Configuring Windows 7 Client Course Outline | M6292

This course includes the following modules:

Module 1: Installing, Upgrading, and Migrating to Windows 7

This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7.

Lessons:

  • Preparing to Install Windows 7
  • Performing a Clean Installation of Windows 7
  • Upgrading and Migrating to Windows 7
  • Performing Image-based Installation of Windows 7
  • Configuring Application Compatibility

Lab: Installing and Configuring Windows 7

Module 2: Configuring Disks and Device Drivers

This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired.

Lessons:

  • Partitioning Disks in Windows 7
  • Managing Disk Volumes
  • Maintaining Disks in Windows 7
  • Installing and Configuring Device Drivers

Lab: Configuring Disks and Device Drivers

Module 3: Configuring File Access and Printers on Windows 7 Client Computers

This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing.

Lessons:

  • Overview of Authentication and Authorization
  • Managing File Access in Windows 7
  • Managing Shared Folders
  • Configuring File Compression
  • Managing Printing

Lab: Configuring File Access and Printers on Windows 7 Client Computers

Module 4: Configuring Network Connectivity

This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity.

Lessons:

  • Configuring IPv4 Network Connectivity
  • Configuring IPv6 Network Connectivity
  • Implementing Automatic IP Address Allocation
  • Overview of Name Resolution
  • Troubleshooting Network Issues

Lab: Configuring Network Connectivity

Module 5: Configuring Wireless Network Connections

This module describes key wireless network technologies and how to configure wireless network components and the Windows 7 elements that are necessary to access wireless networks. 
Lessons:

  • Overview of Wireless Networks
  • Configuring a Wireless Network

Lab: Configuring Wireless Network Connections

Module 6: Securing Windows 7 Desktops

This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8.

Lessons:

  • Overview of Security Management in Windows 7
  • Securing a Windows 7 Client Computer by Using Local Security Policy Settings
  • Securing Data by Using EFS and BitLocker
  • Configuring Application Restrictions
  • Configuring User Account Control
  • Configuring Windows Firewall
  • Configuring Security Settings in Internet Explorer 8
  • Configuring Windows Defender

Lab: Configuring UAC, Local Security Policies, EFS, and AppLocker

Module 7: Optimizing and Maintaining Windows 7 Client Computers

This module describes how to use the monitoring and configuration tools to obtain information about Windows 7 performance and how to troubleshoot performance and reliability problems.

Lessons:

  • Maintaining Performance by Using the Windows 7 Performance Tools
  • Maintaining Reliability by Using the Windows 7 Diagnostic Tools
  • Backing Up and Restoring Data by Using Windows Backup
  • Restoring a Windows 7 System by Using System Restore Points
  • Configuring Windows Update

Lab: Optimizing and Maintaining Windows 7 Client Computers

Module 8: Configuring Mobile Computing and Remote Access in Windows 7

This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7.

Lessons:

  • Configuring Mobile Computer and Device Settings
  • Configuring Remote Desktop and Remote Assistance for Remote Access
  • Configuring DirectAccess for Remote Access
  • Configuring BranchCache for Remote Access

Lab: Configuring Mobile Computing and Remote Access in Windows 7

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

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Who Should Attend?

This course is intended for IT professionals who are interested in:

  • Expanding their knowledge base and technical skills about Windows 7 Client
  • Acquiring deep technical knowledge of Windows 7
  • Learning the details of Windows 7 technologies
  • Focusing on the "how to" associated with Windows 7 technologies

Prerequisites

In addition to their professional experience, delegates who attend this training should already have the following technical knowledge:

  • Experience installing PC hardware and devices
  • Basic understanding of TCP/IP and networking concepts
  • Basic Windows and Active Directory knowledge
  • The skills to map network file shares
  • Experience working from a command prompt
  • Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server
  • Basic understanding of security concepts such as authentication and authorisation
  • An understanding of the fundamental principles of using printers

Installing and Configuring Windows 7 Client Training | M6292

This 3-day course is designed for Information Technology (IT) professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, delegates will learn how to install, upgrade, and migrate to Windows 7 client. Delegates then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps delegates prepare for the Exam 70-680, TS: Windows 7, Configuring.

After completing this course, delegates will be able to:

  • Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows
  • Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer
  • Configure file access and printers on a Windows 7 client computer
  • Configure network connectivity on a Windows 7 client computer
  • Configure wireless network connectivity on a Windows 7 client computer
  • Secure Windows 7 client desktop computers
  • Optimise and maintain the performance and reliability of a Windows 7 client computer
  • Configure mobile computing and remote access settings for a Windows 7 client computer

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

Show moredown

Installing and Configuring Windows 7 Client Exam Information | M6292

Please Note: The exam for this course has been retired by Microsoft.

What's Included?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (5 days)

Online Self-paced (40 hours)

MD-101: Managing Modern Desktops

Managing Modern Desktops Course Outline | MD101

Module 1: Planning an Operating System Deployment Strategy

This module explains how to plan and implement a deployment strategy. It covers various methods and scenarios for deploying Windows. It discusses on-premise and cloud technologies as well as considerations for new deployments, upgrading, and migrations.

Lessons

  • Overview of Windows as a service
  • Windows 10 Deployment options
  • Considerations for Windows 10 deployment

Lab: Practice Lab - Planning Windows 10 deployment

After completing this module, students will be able to:

  • Describe Windows as a Service.
  • Describe the different methods for deployment.
  • Understand the differences between on-premise and cloud-based solutions.
  • Describe methods of dynamic provisioning.
  • Describe the different tools available in the Windows Assessment and Deployment Kit.
  • Describe the scenarios and limitations for in-place upgrades and migrations.

Module 2: Implementing Windows 10

This module covers new modern methods for deploying Windows 10 such as Windows Autopilot and provisioning packages. This module also covers tool used in upgrade planning, application compatibility and migration methods.

Lessons

  • Implementing Windows 10 by using dynamic deployment
  • Implementing Windows 10 by using Windows Autopilot
  • Upgrading devices to Windows 10

Lab: Practice Lab - Implementing Windows 10

  • Creating and deploying provisioning package
  • Migrating user settings
  • Deploying Windows 10 with AutoPilot

After completing this module, students will be able to:

  • Develop an Operating System deployment and upgrade strategy
  • Understand the different methods of deployment.
  • Understand which scenarios on-premise and cloud-based solutions can be used for.
  • Deploy and migrate desktops to Windows 10.
  • Plan and configure Windows Update policies.

Module 3: Managing Updates for Windows 10

This module covers managing updates to Windows. This module introduces the servicing options for Windows 10. Students will learn the different methods for deploying updates and how to configure windows update policies.

Lessons

  • Updating Windows 10
  • Windows Update for Business
  • Introduction to Windows Analytics

Lab: Practice Lab - Managing Updates for Windows 10

  • Manually configuring Windows Update settings
  • Configuring Windows Update by using GPOs

After completing this module, students will be able to:

  • Describe the Windows 10 servicing channels.
  • Configure a Windows update policy using Group Policy settings.
  • Configure Windows Update for Business to deploy OS updates.
  • Use Windows Analytics to assess upgrade readiness and update compliance.

Module 4: Device Enrollment

In this module, students will examine the benefits and prerequisites of co-management and learn how to plan for it. This module will also cover Azure AD join, an introduction to Microsoft Intune, as well as how to configure policies for enrolling devices. The module will conclude with an overview of device inventory in Intune and reporting using the Intune console, Power BI, and Microsoft Graph.

Lessons

  • Device management options
  • Manage Intune device enrollment and inventory

Lab: Practice Lab - Device Enrollment and Management

  • Installing the MDM Migration Analysis Tool (MMAT)
  • Obtain Intune and Azure AD Premium licenses and enable device management
  • Enrolling devices in Intune
  • Managing devices in Intune
  • Creating device inventory reports

After completing this module, students will be able to:

  • Describe benefits and methods for migrating to co-management
  • Deploy an MDM with Microsoft Intune
  • Configure device enrollment
  • Enroll desktop and mobile devices in Windows Intune
  • Configure and downloads inventory reports

Module 5: Configuring Profiles

This module dives deeper into Intune device profiles including the types of device profiles and the difference between built-in and custom profiles. The student will learn about assigning profiles to Azure AD groups and monitoring devices and profiles in Intune. The module will conclude with an overview of using Windows Analytics for health and compliance reporting.

Lessons

  • Configuring device profiles
  • Managing user profiles
  • Monitoring devices

Lab: Practice Lab - Managing profiles

  • Configuring roaming user profiles and Folder Redirection
  • Create and deploy device profile based on the scenario
  • Change deployed policy and monitor user and device activity
  • Configuring Enterprise State Roaming

After completing this module, students will be able to:

  • Describe the types of device profiles
  • Create and assign device profiles
  • Configure user profile and folder redirection
  • Monitor and report on devices using Intune and Windows Analytics

Module 6: Application Management

In this module, students learn about application management on-premise and cloud-based solutions. This module will cover how to manage Office 365 ProPlus deployments in Intune as well as how to manage apps on non-enrolled devices. The module will conclude with an overview of Enterprise Mode with Internet Explorer and Microsoft Edge and tracking your installed applications, licenses, and assigned apps using Intune.

Lessons

  • Implement Mobile Application Management (MAM)
  • Deploying and updating applications
  • Administering applications

Lab: Practice Lab - Managing Applications

  • Deploying apps by using Intune
  • Configure and deploy Office 365 ProPlus from Intune
  • Configure MAM policies in Intune

After completing this module, students will be able to:

  • Describe the methods for application management
  • Deploy applications using Intune and Group Policy
  • Configure Microsoft Store for Business
  • Deploy Office365 ProPlus using Intune
  • Manage and report application inventory and licenses
  • Configure Internet Explorer Enterprise Mode

Module 7: Managing Authentication in Azure AD

In this module, students will be introduced to the concept of directory in the cloud with Azure Active Directory (Azure AD). Students will learn the similarities and differences between Azure AD and Active Directory DS and how to synchronize between the two. Students will explore identity management in Azure AD and learn about identity protection using Windows Hello for Business, as well as Azure AD Identity Protection and multi-factor authentication. The module will conclude with securely accessing corporate resources and introduce concepts such as Always On VPN and remote connectivity in Windows 10.

Lessons

  • Azure AD Overview
  • Managing identities in Azure AD
  • Protecting identities in Azure AD
  • Managing device authentication
  • Enabling corporate access

Lab: Practice Lab - Managing objects and authentication in Azure AD

  • Enabling and configuring Azure AD Premium with Enterprise Mobility + Security (EMS) tenant
  • Creating user and group objects with UI and Windows PowerShell
  • Configuring Self-service password reset (SSPR) for user accounts in Azure AD
  • Joining a device to Azure AD

After completing this module, students will be able to:

  • Describe the capabilities of Azure AD.
  • Manage users using Azure AD with Active Directory DS.
  • Implement Windows Hello for Business.
  • Join devices to Azure AD.
  • Describe methods of enabling access from external networks.

Module 8: Managing Devices and Device Policies

In this module, students will be introduced to managing device security with Intune. Students will discover how Intune can use device profiles to manage configuration of devices to protect data on a device. Students will learn how to create and deploy compliance policies and use compliance policies for conditional access. The module concludes with monitoring devices enrolled in Intune.

Lessons

  • Microsoft Intune Overview
  • Managing devices with Intune
  • Implement device compliance policies

Lab: Practice Lab - Managing devices

  • Configuring Microsoft Intune for device management
  • Configuring compliance policies and device profiles
  • Enrolling Windows 10 devices and managing compliance

After completing this module, students will be able to:

  • Describe mobile device management with Intune.
  • Create and assign device profiles to protect data on devices.
  • Deploy compliance and conditional access policies.
  • Use Intune to monitor device compliance.

Module 9: Managing Security

In this module, students will learn about data protection. Topics will include Windows & Azure Information Protection, and various encryption technologies supported in Windows 10. This module also covers key capabilities of Windows Defender Advanced Threat Protection (Windows Defender ATP) and how to implement these capabilities on devices in your organization. The module concludes using Windows Defender and using functionalities such as antivirus, firewall and Credential Guard.

Lessons

  • Implement device data protection
  • Managing Windows Defender ATP
  • Managing Windows Defender in Windows 10

Lab : Practice Lab - Managing Security in Windows 10

  • Configuring Encrypting File System (EFS)
  • Configuring BitLocker
  • Configuring a WIP policy in Intune
  • Configuring Windows Defender

After completing this module, students will be able to:

  • Describe the methods protecting device data.
  • Describe the capabilities and benefits of Windows Defender ATP
  • Deploy and manage settings for Windows Defender clients.

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Who should attend this Microsoft Windows Training?

The Modern Desktop Administrator (MDA) deploys, configures, secures, manages, and monitors devices and client applications in an enterprise environment. Responsibilities include managing identity, access, policies, updates, and apps. The MDA collaborates with the M365 Enterprise Administrator to design and implement a device strategy that meets the business needs of a modern organization. The MDA must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring and maintaining Windows 10 and non-Windows devices. The MDA role focuses on cloud services rather than on-premises management technologies.

Prerequisites

The Modern Desktop Administrator (MDA) must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring and maintaining Windows 10 and non-Windows devices. The MDA role focuses on cloud services rather than on-premises management technologies.

Managing Modern Desktops Course Overview | MD101

As desktops have evolved, so have methods for deploying and updating them. In this course, you'll learn how to plan and implement an operating system deployment strategy. This course will help students understand the various methods available, the scenarios they're suited for, as well as how to deploy Windows using modern methods. This course will also cover planning and implementing an update strategy for Windows.

As demand for organizations to enable workforces to be more mobile, a Desktop Administrator’s role is really is no longer about just “desktop” management. With BYOD becoming commonplace and the need for employees to access line of business apps on personal devices, the scope of desktop administration must include both desktop and mobile devices, regardless of ownership. During this course, students will be introduced to key components of modern management and co-management strategies. They will examine what it takes to incorporate Microsoft Intune into an organization and how to use it to manage modern desktops and devices. Students will also learn about methods for deployment and management of apps and browser-based applications.

Every day, more organizations are asking IT to support mobility in the workforce. Modern environments require the Desktop Administrator be able to manage and support phones, tablets, and computers, whether they’re owned by the organization or personally owned by the employee. At the same time, IT must still be able to protect the data that these devices access. In this course, the student will be introduced to the key concepts of security in modern management. This course covers authentication, identities, and access, as well as how to protect these categories. The student will be introduced to the Azure Active Directory and learn how to use Microsoft Intune to protect devices and data with compliance policies. Finally, this course will cover the key capabilities of Azure Information Protection and Windows Defender Advanced Threat Protection and how to implement these capabilities.

After completing this module, students will be able to:

  • Develop an Operating System deployment and upgrade strategy
  • Understand the different methods of deployment
  • Understand which scenarios on-premise and cloud-based solutions can be used for
  • Deploy and migrate desktops to Windows 10
  • Plan and configure Windows Update policies
  • Understand the benefits and methods of co-management strategies
  • Configuring Intune
  • Enrol devices in Intune and configure device policies
  • Manage user profiles and folder redirection
  • Plan a mobile application management strategy
  • Manage and deploy apps, including Office 365 ProPlus and Internet Explorer settings
  • Describe the benefits and capabilities of Azure AD.
  • Manage users using Azure AD with Active Directory DS.
  • Implement Windows Hello for Business.
  • Configure conditional access rules based on compliance policies.
  • Describe the various tools used to secure devices and data.
  • Implement Windows Defender Advanced Threat Protection.

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What's included in this Microsoft Windows Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

Show moredown

Managing Modern Desktops MD-101 Exam Information

  • Deploy and update operating systems (15-20%)
  • Manage policies and profiles (35-40%)
  • Manage and protect devices (15-20%)
  • Manage apps and data (25-30%)

Please Note: The exam is not included within the cost of the training course.

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accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Mobility & Devices Fundamentals Course Outline | M40368

Module 1: Understanding Device Configurations

Lessons

  • Configuring Device Options
  • Configuring Desktop Settings
  • Configuring Drive Encryption
  • Configuring Updates

 

Module 2: Understanding Data Access and Management

Lessons

  • Understanding Cloud Storage Services
  • Understanding Local Storage
  • Understanding File Systems
  • Understanding File and Print Sharing
  • Understanding Data Encryption

 

Module 3: Understand Device Security

Lessons

  • Understanding the Differences between the Internet, an Intranet, and an Extranet
  • Understanding User Authentication
  • Understanding Permissions
  • Understanding Malware

 

Module 4: Understanding Cloud Services

Lessons

  • Understanding the Types of Cloud Services
  • Understanding Microsoft Intune
  • Understanding Microsoft Intune Capabilities
  • Understanding Microsoft Azure
  • Understanding Virtual Machines
  • Understanding Disaster Recovery, High Availability, Redundancy, and Fault Tolerance

 

Module 5: Understanding Enterprise Mobility

Lessons

  • Understanding Identity Services
  • Understanding Business Data Access
  • Understanding Bring Your Own Device (BYOD)

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Who should attend this Microsoft Windows Training Course?

The primary audience for this course are delegates who wish to lay the foundations for a career in Microsoft technologies.

Prerequisites

Delegates need not possess any experience in Microsoft technologies, as this course does not assume on-the-job experience in this area. However, it does assume delegates will possess some hands-on experience and an interest in technology.

Mobility & Devices Fundamentals Course Overview | M40368

This 3-day course is intended to prepare delegates for the Microsoft Technology Associate Exam 98-368, and build an understanding of device configurations, data access and management, device security, cloud services, and enterprise mobility.​

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Mobility & Devices Fundamentals Course Exam information | M40368

 

What's included in this Microsoft Windows Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (5 days)

Online Self-paced (40 hours)

MD-100: Windows 10

Microsoft Windows 10 Course Outline | MD100

Module 1: Installing Windows

This module covers installing the Windows 10 OS. Students will learn the different editions of Windows 10, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process.

  • Introducing Windows 10
  • Windows 10 Editions and Requirements
  • Deployment Options
  • Upgrading to Windows 10
  • Deployment Tools

Lab: In-place upgrade of Win7 to Win 10

Lab: Migrating User Settings using USMT

After completing this module, students will be able to:

  • Understanding the different editions and features of Windows 10.
  • Understand the Windows 10 client installation options.
  • Practice installing Windows 10.
  • Migrate content using the User State Migration Tool.

Module 2: Post-installation Configuration and Personalization

This module covers common post-installation tasks in Windows 10. Students will learn how to customize the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.

  • Configure and Customize the Windows Start Menu
  • Common Configuration Options
  • Advanced Configuration Methods
  • Managing Drivers and Devices

Lab: Using Settings App & Control Panel

Lab: Using Group Policy ObjectsLab : Using PowerShell to Configure Windows

Lab: Managing local and network printers

After completing this module, students will be able to:

  • Customize the Windows 10 UI
  • Configure device specific settings such as power plans and mobile device options.
  • Use the Windows control panel and setting app to configure settings.
  • Perform tasks using Windows PowerShell.
  • Describe concepts related to drivers.
  • Describe printer management concepts.
  • Configure client-side printing and managing print server properties.

Module 3: Updating Windows in Windows 10

In this module, Students will learn about keeping Windows 10 up-to-date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various different methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.

  • Windows Servicing Model
  • Updating Windows

Lab: Updating Windows 10

After completing this module, students will be able to:

  • Describe the Windows servicing model.
  • Configure Windows update settings.
  • Describe updating Windows using WSUS.
  • Describe updating Windows using Windows Update for Business.
  • Configure Windows update using group policy.

Module 4: Configuring Networking

In this module, Students will learn about networking concepts. This module will introduce to IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.

  • Configure IP Network Connectivity
  • Implement Name Resolution
  • Implement Wireless Network Connectivity
  • Remote Access Overview
  • Remote Management

Lab: Configuring Network Connectivity

Lab: Configuring and Testing Name Resolution

Lab: Remote Management

After completing this module, students will be able to:

  • Configure IP network connectivity.
  • Describe how name resolution works.
  • Describe remote access technologies like VPNs.
  • Configure Windows for remote management and access.

Module 5: Configuring Storage

This module covers storage configuration and management in Windows 10. Students will be introduced to local, cloud and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.

  • Overview of storage options
  • Managing Local Storage
  • Maintaining Disks and Volumes
  • Managing Storage Spaces

Lab: Managing Storage

Lab: Compressing Folders

Lab: Enabling Disk Quotas

Lab: Creating a Storage Space

Lab: Synchronizing files with OneDrive

After completing this module, students will be able to:

  • Describe the options and benefits of local, cloud, and virtual storage.
  • Configure OneDrive.
  • Configure local disk partitions and volumes.
  • Describe the capabilities and benefits of Storage spaces.

Module 6: Managing Apps in Windows 10

In this module, Students will be introduced to App management in Windows 10. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover the differences between Internet Explorer and Microsoft Edge.

  • Providing Apps to Users
  • Managing Universal Windows Apps
  • Web Browsers in Windows 10

Lab: Sideloading an App

Lab : Installing and Updating Microsoft Store Apps

Lab : Configuring Internet Explorer Enterprise Mode

After completing this module, students will be able to:

  • Describe the different types of applications.
  • Install applications manually and using automated methods.
  • Manage application deployment using the Windows Store.
  • Learn about web browser features in Windows 10.

Module 7: Configuring Authorization & Authentication

This module introduces the tools and features of Windows 10 for authorizing access to Windows 10 clients. Students will learn about methods for how users sign-in to Windows 10. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.

  • Authentication
  • Configuring User Account Control
  • Implementing Device Registration

Lab: Joining a Domain

Lab: Creating Security Policies

Lab: Configuring UAC

After completing this module, students will be able to:

  • Describe the different methods for securing data and the Windows 10 OS.
  • Describe the different types of user and service accounts.
  • Configure Windows Hello.
  • Configure user account control.

Module 8: Configuring Data Access and Usage

In this module, Students will learn about permissions. This module will cover considerations for different files systems. Students will learn how to configure file and folder permissions as well as shared folders. The module will conclude with configuring settings through methods such as local and group policy.

  • Overview of File Systems
  • Configuring and Managing File Access
  • Configuring and Managing Shared Folders

Lab: Creating, Managing, and Sharing a Folder

Lab: Using Conditions to Control Access and Effective Permissions

After completing this module, students will be able to:

  • Describe the differences and benefits of supported file systems.
  • Configure file and folder permissions.
  • Configure shared folders.
  • Secure Windows through local policy settings.

Module 9: Configuring Threat Protection and Advanced Security

This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.

  • Malware and Threat Protection
  • Windows Defender
  • Connection Security Rules
  • Advanced Protection Methods

Lab: Configuring Windows Defender

Lab: Creating Firewall Rules

Lab: Creating Connection Security Rules

Lab: Using EFS

Lab: Using Bitlocker

Lab: Configuring AppLocker

After completing this module, students will be able to:

  • Identify common security threats .
  • Describe the methods by which you can mitigate these common security threats.
  • Describe the different methods of encryption.
  • Describe how Windows firewall can secure the device.
  • Describe the benefits of using IPSec.
  • Describe the different features of Windows Defender.
  • Describe the benefits of using AppLocker.

Module 10: Supporting the Windows 10 Environment

This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows 10.

  • Windows Architecture
  • Support and Diagnostic Tools
  • Monitoring and Troubleshooting Computer Performance

Lab : Monitoring Events

Lab : Monitoring Reliability and Performance

After completing this module, students will be able to:

  • Describe the Windows architecture.
  • Describe key stages in troubleshooting.
  • Describe the purpose and benefits of the various tools in Windows.
  • Use monitoring tools to establish a performance baseline
  • Optimize performance on Windows 10 clients.

Module 11: Troubleshooting Files & Applications

This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.

  • File Recovery in Windows 10
  • Application Troubleshooting

Lab : Using File History to Recover Files

Lab : Troubleshooting Desktop Apps

Lab : Troubleshooting Application Compatibility Issues

Lab : Troubleshooting Microsoft Edge Issues

After completing this module, students will be able to:

  • Describe the different methods of file recovery.
  • Configure Windows 10 to support individual file and system recovery.
  • Recover a device using the Reset This PC function.
  • Solve application compatibility issues with the Application Compatibility Toolkit.
  • Troubleshoot common browser issues.

Module 12: Troubleshooting the OS

In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.

  • Troubleshooting Windows Startup
  • Troubleshooting Operating System Service Issues

Lab: Recovering using Reset This PC

Lab: Recovering using a Restore Point

After completing this module, students will be able to:

  • Describe the various methods identifying and recovering from startup issues.
  • Describe when to use the various advanced startup options.
  • Identify and disable a failed service.
  • Identify and mitigate common locked account scenarios.

Module 13: Troubleshooting Hardware and Drivers

This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures

Lab : Recovering using Driver Rollback

After completing this module, students will be able to:

  • Troubleshoot and remediate driver issues.
  • Troubleshoot Peripherals
  • Diagnose and replace hardware

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Who should attend this Microsoft Windows Training?

Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.

Prerequisites

  • Basic understanding of computer networks and hardware concepts.
  • Basic understanding of OS and Application concepts.
  • Experience with using the Windows OS.

 

Microsoft Windows 10 Course Overview | MD100

In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows 10.

After completing this course, learners should be able to:

  • Install and customize Windows 10
  • Configure Updates for Windows.
  • Configure devices and drivers for Windows.
  • Configure storage for Windows.
  • Configure network and remote management settings in Windows.
  • Configure and manage browsers and applications in Windows.
  • Configure account access and authentication.
  • Configure file and folder permissions.
  • Describe methods for securing Windows 10, common threats and methods for mitigating against them.
  • Troubleshoot Windows and application installations.
  • Troubleshoot hardware and driver issues.
  • Troubleshoot file issues and perform recoveries.

Show moredown

What's included in this Microsoft Windows Training?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

Microsoft Windows 10 MD-100 Exam Information

  • Deploy Windows (15-20%)
  • Manage devices and data (35-40%)
  • Configure connectivity (15-20%)
  • Maintain Windows (25-30%)

Please Note: The exam is not included in the cost of the training course

Show moredown

accredited by

Microsoft Gold Partner, on behalf of Microsoft Partner

Online Instructor-led (5 days)

Online Self-paced (40 hours)

Windows PowerShell Scripting and Toolmaking Course Overview | M55039

 

Module 1: Tool Design

This module explains how to design tools and units of automation that comply with native PowerShell usage patterns.

Lessons

  • Tools do one thing
  • Tools are flexible
  • Tools look native

Lab: Designing a Tool

  • Design a tool

After completing this module, students will be able to:

  • Describe the native shell patterns that a good tool design should exhibit

Module 2: Start with a Command

This module explains how to start the scripting process by beginning in the interactive shell console.

Lessons

  • Why start with a command?
  • Discovery and experimentation

Lab: Designing a Tool

  • Start with a command

After completing this module, students will be able to:

  • Describe the benefits of discovery and experimentation in the console
  • Discover and experiment with existing commands in the console

Module 3: Build a Basic Function and Module

This module explains how to build a basic function and module, using commands already experimented with in the shell.

Lessons

  • Start with a basic function
  • Create a script module
  • Check prerequisites
  • Run the new command

Lab: Designing a Tool

  • Build a basic function and module

After completing this module, students will be able to:

  • Build a basic function
  • Create a script module
  • Run a command from a script module

Module 4: Adding CmdletBinding and Parameterizing

This module explains how to extend the functionality of a tool, parameterize input values, and use CmdletBinding.

Lessons

  • About CmdletBinding and common parameters
  • Accepting pipeline input
  • Mandatory-ness
  • Parameter validation
  • Parmeter aliases

Lab: Designing a Tool

  • Adding CmdletBinding and Parameterizing

After completing this module, students will be able to:

  • Describe the purpose of CmdletBinding and list common parameters
  • Parameterize a script’s input
  • Define parameters as mandatory
  • Define parameters as accepting pipeline input
  • Define parameter validation

Module 5: Emitting Objects as Output

This module explains how to create tools that produce custom objects as output.

Lessons

  • Assembling information
  • Constructing and emitting output
  • Quick tests

Lab: Designing a Tool

  • Emitting objects as output

After completing this module, students will be able to:

  • Describe the purpose of object-based output
  • Create and output custom objects from a function

Module 6: An Interlude: Changing Your Approach

This module explains how to re-think tool design, using concrete examples of how it’s often done wrong.

Lessons

  • Examining a script
  • Critiquing a script
  • Revising the script

After completing this module, students will be able to:

  • Describe the native patterns that a good tool design should exhibit
  • Redesign a script to meet business requirements and conform to native patterns

Module 7: Using Verbose, Warning, and Informational Output

This module explains how to use additional output pipelines for better script behaviors.

Lessons

  • Knowing the six channels
  • Adding verbose and warning output
  • Doing more with verbose output
  • Informational output

Lab: Designing a Tool

  • Using Verbose, Warning, and Informational Output

After completing this module, students will be able to:

  • Describe the six output channels in the shell
  • Write commands that use verbose, warning, and informational output
  • Run commands with extra output enabled

Module 8: Comment-Based Help

This module explains how to add comment-based help to tools.

Lessons

  • Where to put your help
  • Getting started
  • Going further with comment-based help
  • Broken help

Lab: Designing a Tool

  • Comment-based help

After completing this module, students will be able to:

  • Describe the purpose and construction of comment-based help
  • Add comment-based help to a function
  • Identify causes of broken comment-based help

Module 9: Handling Errors

This module explains how to create tools that deal with anticipated errors.

Lessons

  • Understanding errors and exceptions
  • Bad handling
  • Two reasons for exception handling
  • Handling exceptions in our tool
  • Capturing the actual exception
  • Handling exceptions for non-commands
  • Going further with exception handling
  • Deprecated exception handling

Lab: Designing a Tool

  • Handling errors

After completing this module, students will be able to:

  • Describe the native patterns for handling errors in a command
  • Add error handling to a command
  • Run a command and observe error handling behaviors

Module 10: Basic Debugging

This module explains how to use native PowerShell script debugging tools.

Lessons

  • Two kinds of bugs
  • The ultimate goal of debugging
  • Developing assumptions
  • Write-Debug
  • Set-PSBreakpoint
  • The PowerShell ISE

Lab: Designing a Tool

  • Basic debugging

After completing this module, students will be able to:

  • Describe the tools used for debugging in PowerShell
  • Debug a broken script

Module 11: Going Deeper with Parameters

This module explains how to further define parameter attributes in a PowerShell command.

Lessons

  • Parameter positions
  • Validation
  • Multiple parameter sets
  • Value from remaining arguments
  • Help messages
  • Aliases
  • More CmdletBinding

After completing this module, students will be able to:

  • Describe the use of positional parameters
  • Describe additional parameter validation methods
  • Describe how to define multiple parameter sets
  • Describe other parameter definition options

Module 12: Writing Full Help

This module explains how to create external help for a command.

Lessons

  • External help
  • Using PlatyPs
  • Supporting online help
  • “About” topics
  • Making your help updatable

Lab: Designing a Tool

  • Writing full help

After completing this module, students will be able to:

  • Describe the advantages of external help
  • Create external help using PlatyPS and Markdown

Module 13: Unit Testing Your Code

This module explains how to use Pester to perform basic unit testing.

  • Lessons
  • Sketching out the test
  • Making something to test
  • Expanding the test
  • Going further with Pester

Lab: Designing a Tool

  • Unit testing your code

After completing this module, students will be able to:

  • Describe the purpose of unit testing
  • Write basic unit tests for PowerShell functions

Module 14: Extending Output Types

This module explains how to extend objects with additional capabilities.

Lessons

  • Understanding types
  • The Extensible Type System
  • Extending an object
  • Using Update-TypeData

After completing this module, students will be able to:

  • Describe the purpose of the ETS
  • Extend an existing object type

Module 15: Analyzing Your Script

This module explains how to use Script Analyzer to support best practices and prevent common problems.

Lessons

  • Performing a basic analysis
  • Analyzing the analysis

Lab: Designing a Tool

  • Analyzing your script

After completing this module, students will be able to:

  • Describe the use of Script Analyzer
  • Perform a basic script analysis

Module 16: Publishing Your Tools

This module explains how to publish tools to public and private repositories.

Lessons

  • Begin with a manifest
  • Publishing to PowerShell Gallery
  • Publishing to private repositories

Lab: Designing a Tool

  • Publishing your tools

After completing this module, students will be able to:

  • Describe the tool publishing process and requirements
  • Publish a tool to a repository

Module 17: Basic Controllers: Automation Scripts and Menus

This module explains how to create controller scripts that put tools to use.

Lessons

  • Building a menu
  • Using UIChoice
  • Writing a process controller

Lab: Designing a Tool

  • Basic controllers

After completing this module, students will be able to:

  • Describe the purpose of basic controller scripts
  • Write a simple controller script

Module 18: Proxy Functions

This module explains how to create and use proxy functions.

Lessons

  • A proxy example
  • Creating the proxy base
  • Modifying the proxy
  • Adding or removing parameters

Lab: Designing a Tool

  • Proxy functions

After completing this module, students will be able to:

  • Describe the purpose of proxy functions
  • Create a simple proxy function

Module 19: Working with XML Data

This module explains how to work with XML data in PowerShell.

Lessons

  • Simple: CliXML
  • Importing native XML
  • ConvertTo-XML
  • Creating native XML from scratch

Lab: Designing a Tool

  • Working with XML

After completing this module, students will be able to:

  • Describe the use of XML within PowerShell
  • Use XML data within a PowerShell function

Module 20: Working with JSON Data

This module explains how to using JSON data in PowerShell.

Lessons

  • Converting to JSON
  • Converting from JSON

Lab: Designing a Tool

  • Working with JSON data

After completing this module, students will be able to:

  • Describe the use of JSON data within PowerShell
  • Use JSON data within a PowerShell function

Module 21: Working with SQL Server Data

This module explains how to use SQL Server from within a PowerShell script.

Lessons

  • SQL Server terminology and facts
  • Connecting to the server and database
  • Writing a query
  • Running a query
  • Invoke-SqlCmd
  • Thinking about tool design patterns

After completing this module, students will be able to:

  • Describe the use of SQL Server from within PowerShell
  • Write and run SQL Server queries
  • Design tools that use SQL Server for data storage

Module 22: Final Exam

This module provides a chance for students to use everything they have learned in this course within a practical example.

Lessons

  • Lab problem
  • Break down the problem
  • Do the design
  • Test the commands
  • Code the tool

Lab: Final Exam

  • Lab one

Lab: Final Exam

  • Lab two

After completing this module, students will be able to:

  • Create PowerShell tools, using native design patterns, from business requirements.

Show moredown

Who should attend this Powershell Training Course?

This course is intended for administrators in a Microsoft-centric environment who want to build reusable units of automation, automate business processes, and enable less-technical colleagues to accomplish administrative tasks.

Prerequisites

Before attending this course, students must have:

  • Experience at basic Windows administration
  • Experience using Windows PowerShell to query and modify system information
  • Experience using Windows PowerShell to discover commands and their usage
  • Experience using WMI and/or CIM to query system information

Windows PowerShell Scripting and Toolmaking Course Overview | M55039

This five-day instructor-led is intended for IT professionals who are interested in furthering their skills in Windows PowerShell and administrative automation. The course assumes a basic working knowledge of PowerShell as an interactive command-line shell and teaches students the correct patterns and practices for building reusable, tightly scoped units of automation.

After completing this course, students will be able to:

  • Describe the correct patterns for building modularized tools in Windows PowerShell
  • Build highly modularized functions that comply with native PowerShell patterns
  • Build controller scripts that expose user interfaces and automate business processes
  • Manage data in a variety of formats
  • Write automated tests for tools
  • Debug tools

Show moredown

What's included in this Micorosft Powershell Training?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.

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Yes, exams are included in our Microsoft Windows training.
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The price for Microsoft Windows Training certification in Philippines starts from $3899.

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