ITIL® 5 Service Certification Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

  • Introduction to Digital Products and Services
  • Digital Product and Service Lifecycle Management Activities

Module 2: Discover

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Discover’ Activity
  • Steps and Outputs of the 'Discover’ Activity
  • Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Design' Activity
  • Steps and Outputs of the 'Design' Activity
  • Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Acquire' Activity
  • Steps and Outputs of the 'Acquire' Activity
  • Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Build' Activity
  • Steps and Outputs of the 'Build' Activity
  • Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Transition' Activity
  • Steps and Outputs of the 'Transition' Activity
  • Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

  • Key Concepts and Practices of the 'Operate' Activity
  • Steps and Outputs of the 'Operate' Activity
  • Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

  • Key Concepts and Practices of the 'Deliver' Activity
  • Steps and Outputs of the 'Deliver’ Activity
  • Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

  • Key Concepts and Practices of the 'Support' Activity
  • Steps and Outputs of the 'Support' Activity
  • Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

  • Managing the End-to-End Lifecycle
  • ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

  • ITIL, AI and Other Frameworks
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ITIL® 5 Service Certification Exam Information

The ITIL® 5 Service Certification Exam assesses delegates’ understanding and application of modern service management concepts and practices. It focuses on service delivery, value co-creation, service relationships, and approaches for managing and improving services in digital environments.

The ITIL® 5 Service Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Score: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Who Should Attend this ITIL® Version 5 Service Certification?

This course is suitable for professionals involved in managing, delivering, operating, or supporting digital services. It is particularly relevant to those who want to strengthen their understanding of the digital product and service lifecycle, service performance, and end-to-end service delivery. The following professionals can benefit from this course:

  • Service Managers
  • Support Managers
  • Incident Specialists
  • Process Owners
  • IT Analysts
  • IT Operations Professionals
  • Service Desk Analysts

Prerequisites for the ITIL® Version 5 Service Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Service Certification.

ITIL® Version 5 Service Certification Overview 

The ITIL® Version 5 Service Certification Course develops knowledge of managing digital products and services across the full lifecycle. It introduces the key lifecycle activities, their outputs, success factors, and metrics.

Delegates will develop an understanding of how lifecycle activities are coordinated, measured, and managed across digital service environments. They will also explore how ITIL®, AI, and other frameworks can support effective product and service lifecycle management.

This 2-Day course offered by The Knowledge Academy helps delegates apply lifecycle management principles in digital service environments. It also prepares them for the official ITIL® Service (Version 5) Certification Exam.

ITIL® Version 5 Service Certification Course Objectives

  • To explain the key concepts of digital product and service lifecycle management
  • To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support activities
  • To identify the steps, outputs, success factors, and metrics across lifecycle activities
  • To understand how lifecycle activities work together across digital products and services
  • To explore how ITIL®, AI, and other frameworks support lifecycle management
  • To prepare effectively for the official ITIL® Service (Version 5) Certification exam

Learning Outcomes of this ITIL® Version 5 Service Certification

After completing this ITIL® Version 5 Service Certification Course, delegates will be better equipped to manage and improve digital services across their lifecycle. They will strengthen their ability to support value co-creation, improve service experiences, use evidence to guide decisions, and drive continual improvement.

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What's Included in this ITIL® Version 5 Service Certification?

  • World-Class Training from Experienced Instructors
  • ITIL® Version 5 Service Certification Examination
  • Interactive Learning with 24*7 Support
  • Digital Delegate Pack
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Train Your Workforce

Looking for ITIL® 5 Service Certification in-house or onsite training in Mississauga? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mississauga. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Ways to take ITIL® 5 Service Certification in Mississauga

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Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Service Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Engage in activities, and communicate with your trainer and peers.

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We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access ITIL® 5 Service Certification in Mississauga delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Service Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Service Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Service Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 5 Service Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Access ITIL® 5 Service Certification in Mississauga from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Service Certification that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

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Package deals for ITIL® 5 Service Certification in Mississauga

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Service Certification - in Mississauga FAQs

What is the ITIL® Service (Version 5) Certification Course?

The ITIL® (Version 5) Service Certification Course focuses on managing digital products and services across the end-to-end lifecycle. It helps delegates understand how lifecycle activities are coordinated, measured, and supported to achieve effective service delivery.

Who should attend the ITIL® (Version 5) Service Certification Course?

This course is suitable for Service Managers, Support Managers, Incident Specialists, Process Owners, IT Analysts, IT Operations Professionals, and Service Desk Analysts. It is particularly relevant to professionals responsible for managing, operating, delivering, or supporting digital services.

What skills will I gain from this ITIL® 5 Service Certification Training?

Delegates will strengthen their ability to manage lifecycle activities, monitor service performance, coordinate service delivery, and interpret success factors and metrics with this ITIL® 5 Service Training. They will also develop a clearer understanding of how digital products and services are managed across their full lifecycle.

What is the ITIL® 5 Service Certification exam format?

The exam consists of 40 multiple-choice questions and lasts 90 minutes. It is an open-book examination, and delegates must achieve a minimum score of 70% to pass the exam and be eligible for certification.

How can I prepare for the ITIL® 5 Service Certification exam?

This ITIL® 5 Service Training Course helps delegates prepare by covering the key lifecycle activities, concepts, metrics, and service management practices assessed in the exam. Instructor-led guidance, structured learning, and course materials also support revision and exam readiness.

What career opportunities can ITIL® 5 Service Certification support?

This ITIL® 5 Service Course can support professional development in roles such as Service Manager, IT Operations Manager, Support Manager, Service Delivery Manager, IT Analyst, and Service Management Consultant. Career progression will also depend on existing experience, qualifications, and organisational requirements.

How does the ITIL® 5 Service Certification benefit service management professionals?

ITIL® 5 Service Course helps service management professionals strengthen their understanding of end-to-end digital service delivery and lifecycle management. It can support more structured decision-making, performance monitoring, and coordination across service activities.

Is ITIL® 5 Service Certification recognised by employers in Mississauga?

Yes, ITIL® is widely recognised in service management across organisations and industries worldwide. The ITIL® 5 Service Certification demonstrates knowledge of managing digital products and services across their lifecycle, supporting its relevance to employers in Mississauga.

How long does ITIL® 5 Service Certification remain valid?

ITIL® 5 Service Certification is issued with a three-year renewal date. Professionals can keep their certification current through approved renewal routes, including CPD activities or completing another certification within the same product suite.

Why choose The Knowledge Academy in Mississauga over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 5 Service Certification in Mississauga?

The training fees for ITIL® 5 Service Certification in Mississauga starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Service Certification in Mississauga?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in Mississauga?

Please see our ITIL® Certification Training courses available in Mississauga

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