ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

  • Introduction to Digital Products and Services
  • Digital Product and Service Lifecycle Management Activities

Module 2: Discover

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Discover’ Activity
  • Steps and Outputs of the 'Discover’ Activity
  • Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Design' Activity
  • Steps and Outputs of the 'Design' Activity
  • Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Acquire' Activity
  • Steps and Outputs of the 'Acquire' Activity
  • Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Build' Activity
  • Steps and Outputs of the 'Build' Activity
  • Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Transition' Activity
  • Steps and Outputs of the 'Transition' Activity
  • Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

  • Key Concepts and Practices of the 'Operate' Activity
  • Steps and Outputs of the 'Operate' Activity
  • Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

  • Key Concepts and Practices of the 'Deliver' Activity
  • Steps and Outputs of the 'Deliver’ Activity
  • Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

  • Key Concepts and Practices of the 'Support' Activity
  • Steps and Outputs of the 'Support' Activity
  • Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

  • Managing the End-to-End Lifecycle
  • ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

  • ITIL, AI and Other Frameworks
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Who Should Attend this ITIL® Version 5 Service Certification?

This course is designed for professionals involved in managing, delivering, supporting, or improving digital services. It is particularly beneficial for those seeking to strengthen value-driven service management, customer and stakeholder collaboration, service experience, and continual improvement capabilities. The following professionals can benefit from this course:

  • Service Managers
  • Support Managers
  • Incident Specialists
  • Process Owners
  • IT Analysts
  • IT Operations Professionals
  • Service Desk Analysts

Prerequisites of the ITIL® Version 5 Service Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Service Certification.

ITIL® Version 5 Service Certification Overview 

The ITIL® Version 5 Service Certification Course develops knowledge of managing and improving digital services across their lifecycle. It covers the Discover, Designs, Acquire, Build, Transition, Operate, Deliver, and Support activities, including their steps, outputs, success factors, and metrics.

Delegates will develop skills in value-driven service management, experience-led service improvement, and continual improvement. They will also learn how evidence-based decisions, lifecycle activities, AI, and other frameworks contribute to effective service management.

This 2-Day by The Knowledge Academy enables delegates to manage and improve services across the end-to-end lifecycle while supporting value co-creation. It also prepares them for the official ITIL® Service (Version 5) Certification exam.

ITIL® Version 5 Service Certification Course Objectives

  • To explain the key concepts of digital product and service lifecycle management
  • To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support activities
  • To identify the steps, outputs, success factors, and metrics across lifecycle activities
  • To develop value-driven and experience-led approaches to service management
  • To strengthen continual improvement through evidence-based decision-making
  • To prepare effectively for the official ITIL® Service (Version 5) Certification exam

Learning Outcomes after Completing ITIL® Version 5 Service Certification

After completing this ITIL® Version 5 Service Certification Course, delegates will be better equipped to manage and improve digital services across their lifecycle. They will strengthen their ability to support value co-creation, improve service experiences, use evidence to guide decisions, and drive continual improvement.

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What's Included in this ITIL® Version 5 Service Certification?

  • World-Class Training from Experienced Instructors
  • Digital Delegate Pack
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ITIL® 5 Service Certification Exam Information

The ITIL® 5 Service Certification Exam assesses delegates’ understanding and application of modern service management concepts and practices. It focuses on service delivery, value co-creation, service relationships, and approaches for managing and improving services in digital environments.

The ITIL® 5 Service Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Score: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Train Your Workforce

Looking for ITIL® 5 Service Certification in-house or onsite training in Mississauga? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mississauga. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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To make sure you’re always connected we offer completely free and easy to access wi-fi.

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To keep you comfortable during your course we offer a fully air conditioned environment.

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IT support is on hand to sort out any unforseen issues that may arise.

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This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Ways to take ITIL® 5 Service Certification in Mississauga

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Service Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Join a scheduled class with a live instructor and other delegates.

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Engage in activities, and communicate with your trainer and peers.

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We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access ITIL® 5 Service Certification in Mississauga delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Service Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Service Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Service Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 5 Service Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Access ITIL® 5 Service Certification in Mississauga from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Service Certification that delivers high-quality course content without compromising learning outcomes.

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Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

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Fri 6th Nov 2026

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2 days

Online Instructor-Led

Package deals for ITIL® 5 Service Certification in Mississauga

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Service Certification - in Mississauga FAQs

What is the ITIL® (Version 5) Service Certification Course?

This course introduces the principles of service management within the ITIL® 5 framework, focusing on how services are designed, delivered, and improved to create value, support governance, and enable continual improvement in modern IT environments.

When is the ITIL® 5 Service Certification Course launching?

The ITIL® (Version 5) Service Certification Course is scheduled to launch on 12th March 2026. For pre-booking the course and more information, contact The Knowledge Academy support team.

Who should attend the ITIL® (Version 5) Service Certification Course?

It is suitable for IT Service Managers, Service Delivery Professionals, IT Architects, Consultants, Quality and Process Practitioners, IT Auditors, and anyone involved in managing or delivering services aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® (Version 5) Service Certification?

Yes, delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Service Certification. This ensures they have the required ITIL knowledge before progressing to the service-focused concepts and lifecycle activities covered in this course.

What is the cost/training fees for ITIL® 5 Service Certification in Mississauga?

The training fees for ITIL® 5 Service Certification in Mississauga starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Service Certification in Mississauga?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in Mississauga?

Please see our ITIL® Certification Training courses available in Mississauga

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