ITIL® 5 Service Certification - in Kitchener

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ITIL® 5 Service Certification

Kitchener

Develop the ability to measure service performance with ITIL® 5 Service Certification.
Build practical understanding of service lifecycles, relationships, and governance.
Understand how modern practices improve service quality, efficiency, and outcomes.

Dates & Prices

ITIL® 5 Service Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

Introduction to Digital Products and Services
Digital Product and Service Lifecycle Management Activities

Module 2: Discover

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Discover’ Activity
Steps and Outputs of the 'Discover’ Activity
Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Design' Activity
Steps and Outputs of the 'Design' Activity
Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Acquire' Activity
Steps and Outputs of the 'Acquire' Activity
Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Build' Activity
Steps and Outputs of the 'Build' Activity
Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Transition' Activity
Steps and Outputs of the 'Transition' Activity
Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

Key Concepts and Practices of the 'Operate' Activity
Steps and Outputs of the 'Operate' Activity
Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

Key Concepts and Practices of the 'Deliver' Activity
Steps and Outputs of the 'Deliver’ Activity
Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

Key Concepts and Practices of the 'Support' Activity
Steps and Outputs of the 'Support' Activity
Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

Managing the End-to-End Lifecycle
ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

ITIL, AI and Other Frameworks

Who Should Attend this ITIL® Version 5 Service Certification?

The ITIL® Version 5 Service Certification is designed for professionals who want to deepen their knowledge of service management and apply ITIL® 5 principles to improve service delivery and value creation. It is ideal for individuals involved in designing, managing, or supporting IT services in any organisation. This course is particularly beneficial for:

IT Service Managers
Service Delivery Professionals
IT Architects and Planners
IT Consultants
Advisory Professionals
Project Managers
Project Managers

Prerequisites of the ITIL® Version 5 Service Certification

There are no formal prerequisites for this ITIL® 5 Service Certification. However, delegates should have completed ITIL® Version 5 Foundation Certification to ensure a solid understanding of core ITIL® concepts.

ITIL® Version 5 Service Certification Overview

The ITIL® Version 5 Service Certification Course provides a structured understanding of how services are designed, delivered, and optimised to create value. It explores service lifecycles, service relationships, governance, and continual improvement, aligned with the ITIL® Value System and modern service management practices.

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL service lifecycle practices confidently in professional environments. Delegates will learn how to manage lifecycle activities, evaluate success metrics, and align digital services with organisational goals.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® (Version 5) Service Certification

What's Included in this ITIL® Version 5 Service Certification?

World-Class Training from Experienced Instructors
Digital Delegate Pack

ITIL® 5 Service Certification Course

The ITIL® 5 Service Certification course equips delegate with advanced knowledge of modern service management practices, focusing on value co-creation, digital transformation, and integrated service delivery. It builds on core ITIL principles to enable professionals to design, manage, and continuously improve services in dynamic, technology-driven environments.

The ITIL® 5 Service Certification Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Train Your Workforce

Looking for ITIL® 5 Service Certification in-house or onsite training in Kitchener? We specialise in corporate group training and bulk bookings for organisations of all sizes in Kitchener. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Kitchener venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kitchener is a city located in Southern Ontario, Canada. There is a population of around 219,200 people living in Kitchener whilst the metropolitan area has around 507,100 people inhabiting there. The University of Waterloo is a public research university based just outside of Kitchener. The University was established in 1956. The University of Waterloo has around 30,000 students in attendance studying various areas such as; Applied Health Sciences, Public Health, Accounting & Finance, International Affairs, Engineering, Environment, Mathematics, Science and Pharmaceutical Studies. The Wilfrid Laurier University is also located just outside of Kitchener. It is a public research university and was established in 1973. There are around 18,000 students in attendance either full time or part time.

Ways to take ITIL® 5 Service Certification in Kitchener

Online Instructor-Led Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Service Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Service Certification in Kitchener delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Service Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Service Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Service Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Service Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Service Certification in Kitchener from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Service Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

ITIL® 5 Service Certification Schedule in Kitchener

Online Instructor-Led

Classroom

Onsite

Package deals for ITIL® 5 Service Certification

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Service Certification - in Kitchener FAQs

What is the ITIL® (Version 5) Service Certification Course?

This course introduces the principles of service management within the ITIL® 5 framework, focusing on how services are designed, delivered, and improved to create value, support governance, and enable continual improvement in modern IT environments.

When is the ITIL® 5 Service Certification Course launching?

The ITIL® (Version 5) Service Certification Course is scheduled to launch on 12th March 2026. For pre-booking the course and more information, contact The Knowledge Academy support team.

Who should attend the ITIL® (Version 5) Service Certification Course?

It is suitable for IT Service Managers, Service Delivery Professionals, IT Architects, Consultants, Quality and Process Practitioners, IT Auditors, and anyone involved in managing or delivering services aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® (Version 5) Service Certification?

Yes, having completed the ITIL® (Version 5) Foundation Certification is recommended, as it provides a strong grounding in core ITIL® concepts and helps learners fully engage with the service-focused principles covered in this course.

What is the cost/training fees for ITIL® 5 Service Certification in Kitchener?

The training fees for ITIL® 5 Service Certification in Kitchener starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Service Certification in Kitchener?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in Kitchener?

Please see our ITIL® Certification Training courses available in Kitchener

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water