ITIL® 5 Service Certification - in Edmonton

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ITIL® 5 Service Certification

Edmonton

Develop the ability to measure service performance with ITIL® 5 Service Certification.
Build practical understanding of service lifecycles, relationships, and governance.
Understand how modern practices improve service quality, efficiency, and outcomes.

Dates & Prices

ITIL® 5 Service Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

Introduction to Digital Products and Services
Digital Product and Service Lifecycle Management Activities

Module 2: Discover

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Discover’ Activity
Steps and Outputs of the 'Discover’ Activity
Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Design' Activity
Steps and Outputs of the 'Design' Activity
Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Acquire' Activity
Steps and Outputs of the 'Acquire' Activity
Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Build' Activity
Steps and Outputs of the 'Build' Activity
Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Transition' Activity
Steps and Outputs of the 'Transition' Activity
Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

Key Concepts and Practices of the 'Operate' Activity
Steps and Outputs of the 'Operate' Activity
Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

Key Concepts and Practices of the 'Deliver' Activity
Steps and Outputs of the 'Deliver’ Activity
Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

Key Concepts and Practices of the 'Support' Activity
Steps and Outputs of the 'Support' Activity
Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

Managing the End-to-End Lifecycle
ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

ITIL, AI and Other Frameworks

Who Should Attend this ITIL® Version 5 Service Certification?

The ITIL® Version 5 Service Certification is designed for professionals who want to deepen their knowledge of service management and apply ITIL® 5 principles to improve service delivery and value creation. It is ideal for individuals involved in designing, managing, or supporting IT services in any organisation. This course is particularly beneficial for:

IT Service Managers
Service Delivery Professionals
IT Architects and Planners
IT Consultants
Advisory Professionals
Project Managers
Project Managers

Prerequisites of the ITIL® Version 5 Service Certification

There are no formal prerequisites for this ITIL® 5 Service Certification. However, delegates should have completed ITIL® Version 5 Foundation Certification to ensure a solid understanding of core ITIL® concepts.

ITIL® Version 5 Service Certification Overview

The ITIL® Version 5 Service Certification Course provides a structured understanding of how services are designed, delivered, and optimised to create value. It explores service lifecycles, service relationships, governance, and continual improvement, aligned with the ITIL® Value System and modern service management practices.

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL service lifecycle practices confidently in professional environments. Delegates will learn how to manage lifecycle activities, evaluate success metrics, and align digital services with organisational goals.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® (Version 5) Service Certification

What's Included in this ITIL® Version 5 Service Certification?

World-Class Training from Experienced Instructors
Digital Delegate Pack

ITIL® 5 Service Certification Course

The ITIL® 5 Service Certification course equips delegate with advanced knowledge of modern service management practices, focusing on value co-creation, digital transformation, and integrated service delivery. It builds on core ITIL principles to enable professionals to design, manage, and continuously improve services in dynamic, technology-driven environments.

The ITIL® 5 Service Certification Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Train Your Workforce

Looking for ITIL® 5 Service Certification in-house or onsite training in Edmonton? We specialise in corporate group training and bulk bookings for organisations of all sizes in Edmonton. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Edmonton venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Edmonton is the capital city of the province of Alberta in Canada. It’s the second largest city in Alberta and the fifth in Canada, with a population of around 850,000 people. Edmonton is known as ‘Canada’s Festival City’ for the fact is hosts a large amount of festivals over the year. Edmonton is the centre of a number of large oil sands projects and diamond mining activities occurring in the northwest territories of Canada. There are two English school boards in Edmonton and one French school board which govern the public schools. There are also a large amount of private schools, not governed by any board, and many parents choose to home-school their children. Schools in Edmonton are funded by property taxes and a large number of provincial grants but also provide resources and support for those who home-school or are home-schooled. There are six universities in Edmonton; Concordia University College of Alberta, MacEwan University, The King's University College, NorQuest College, Northern Alberta Institute of Technology (NAIT) and the University of Alberta, providing a large amount of degrees and programs for students. The largest is the University of Alberta and educates up for 40,000 students on around 400 programs. The second in the MacEwan University which caters to around 40,000 students, 14,000 of these being full-time. This university provides degrees, diplomas and certificates in a wide number of programs. Miscellaneous educational institutions include Taylor University College and Seminary and the Yellowhead Tribal College, which is a First Nations college.

Ways to take ITIL® 5 Service Certification in Edmonton

Online Instructor-Led Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Service Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Service Certification in Edmonton delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Service Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Service Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Service Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Service Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Service Certification in Edmonton from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Service Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

ITIL® 5 Service Certification Schedule in Edmonton

Online Instructor-Led

Classroom

Onsite

Package deals for ITIL® 5 Service Certification

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Service Certification - in Edmonton FAQs

What is the ITIL® (Version 5) Service Certification Course?

This course introduces the principles of service management within the ITIL® 5 framework, focusing on how services are designed, delivered, and improved to create value, support governance, and enable continual improvement in modern IT environments.

When is the ITIL® 5 Service Certification Course launching?

The ITIL® (Version 5) Service Certification Course is scheduled to launch on 12th March 2026. For pre-booking the course and more information, contact The Knowledge Academy support team.

Who should attend the ITIL® (Version 5) Service Certification Course?

It is suitable for IT Service Managers, Service Delivery Professionals, IT Architects, Consultants, Quality and Process Practitioners, IT Auditors, and anyone involved in managing or delivering services aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® (Version 5) Service Certification?

Yes, having completed the ITIL® (Version 5) Foundation Certification is recommended, as it provides a strong grounding in core ITIL® concepts and helps learners fully engage with the service-focused principles covered in this course.

What is the cost/training fees for ITIL® 5 Service Certification in Edmonton?

The training fees for ITIL® 5 Service Certification in Edmonton starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Service Certification in Edmonton?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in Edmonton?

Please see our ITIL® Certification Training courses available in Edmonton

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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