Virtual Online Job Roles Training - Belgium

Prerequisites

In this Managing Virtual Teams training, there are no formal prerequisites.

Audience

Managing Virtual Teams training is specially designed for:

• Project Managers
• Virtual team leaders
• Remote team organisers
• Professionals who manage virtual teams
• Small business owners
• Telecommuting professionals
• Directors
• Entrepreneurs

Managing Virtual Teams​ Course Overview

Teams are the building blocks of an organisation. A virtual team is a group of people who regularly work interdependently for a joint objective across time, distance, and organisation. The most significant benefit of virtual teaming is that it enables organisations to be more manageable as well as procure expertise from multiple locations, functions and organisations without geographical restrictions. Virtual teams work across boundaries of time and space by utilising modern computer-driven technologies. The word “virtual team” is applied to incorporate a broad range of activities and forms of technology-supported working.

In this 1-day training, delegates will gain knowledge about the concepts of Virtual Teams. Delegates will also understand how they can manage the different challenges that occur in the Virtual Teams. Delegates will also attain knowledge of trust and communication factors in virtual teams.

This training will cover various concepts, such as:

• Fundamentals of Virtual Teams
• Stages of the virtual team development
• Impact of different cultures in virtual team and how to overcome these differences
• Trust and communication in Virtual Teams
• Measuring the performance of a Virtual Team

At the end of this training, delegates will understand how to maintain virtual leadership in the teams. Delegates will also gain the knowledge of elements which affect the performance of virtual teams and how they can keep the team motivated through best practices.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Prerequisites

In this Travel Agent Masterclass training, there are no formal prerequisites.

Audience

This Travel Agent Masterclass training is designed for those who want to enhance their travel industry knowledge or wants to jump-start their career in the travel industry.

Travel Agent Masterclass​ Course Overview

Travel agents assist their clients in travel, transportation, lodging and touring arrangements. Most of the travel agencies need capable travel agents to start as reservation clerks or travel receptionists before becoming agents. Travel agents also manage trip planning for a single person as well as the whole organisations. For this purpose, they book flights for their clients, find appropriate accommodations for them at their destination, assist them in arranging transportation options and suggest them on local attractions. In this role, they may handle some or all of these needs for clients aspiring them to take a trip overseas.

They may also make customised tour packages and offer them to interested clients in this role. They may further work in a specific field, like offering travel agent services to people travelling overseas for leisure.

In this 1-day training, delegates will gain knowledge of basic concepts of a Travel Agent Masterclass. This course enhances the knowledge of delegates related to the travel industry. This training will cover various concepts, such as:

• Trends in the travel industry
• Customer service in the travel
• Travel marketing
• The computer uses in travel
• Geography

At the end of this training, delegates will gain an understanding of Sales and Marketing for Travel. Delegates will also attain knowledge of basic as well as international geographical skills.

The Knowledge Academy’s Travel Agent Masterclass course provides an understanding of International Travel as well as Domestic Air Travel.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Virtual Call Center Agent Masterclass training, there are no formal prerequisites.

Audience

This Virtual Call Center Agent Masterclass training is designed for those who wish to become a successful Virtual Call Center Agent.

Virtual Call Center Agent Masterclass​ Course Overview

A virtual call centre is a system that supports geographically distributed contact centre agents instead of working from a centralised physical location to provide customer service interactions. A virtual call centre utilises the distributed and varied workforces by matching the appropriate agent with the customer based on the rules that make sense for the business. Virtual Call Center Agents manage inbound or outbound telephone calls and usually chat and email as well. Organisations use virtual call center agents to give customer support for their own business to provide virtual call center telephone support for others. Virtual Call Center Agents can do the following:

• Telemarketing or sales
• Customer service
• Third-party verification
• Technical support for inbound or outbound calls

In this 1-day training, delegates will gain knowledge of concepts and the job role of a Virtual Call Center Agent. Delegates will also understand the difference between physical and virtual call center. Delegates will also attain knowledge of how to answer phone calls as well as emails or online chat messages.

This training will cover various concepts, such as:

• Basic concepts of Virtual Call Center Agent
• How to direct customers to other resources when appropriate?

• How to maintain an equipped home office?

• Skills required for Virtual Call Center Agent
• Software and tools used for Virtual Call Center 

At the end of this training, delegates will also understand the benefits of Virtual Call Center Agent in different fields such as telemarketing or sales, customer service, third-party verification, or technical support for inbound or outbound calls.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Virtual Social Media Manager training, there are no formal prerequisites. However, delegates must have a basic understanding of what works and what does not work on social media and should already have social media accounts on several different platforms.

Audience

This course is for anyone:

• Who wants to become financially independent.
• Who wants to build a virtual social media management business.
• Who wants to be self-employed.
• Who wants to work from home.

Virtual Social Media Manager Training Course Overview

Social Media management is one of the rapidly growing business. Many brands and small-medium businesses are looking to outsource their social media marketing by hiring Virtual Social Media Managers. A Virtual Social Media Manager is a remote professional whose responsibility is to handle the Social Profiles, pages or accounts on behalf of the company including, publishing posts, replying to comments and direct messages, posts, and hashtags research, planning and executing social media strategies and paid promotions. The social reputation of the brand of any organisation depends upon a Social Media Manager.

Since companies pay to hire Virtual Social Media Managers, it is essential for the managers to give the output that is expected from them. They are required to have a better knowledge of skills like copywriting, SEO research, sales analysis and the use of tools like Canva, Photoshop etc. as well as knowledge of specialised skill sets such as Pinterest, Instagram, Facebook etc. depending on your chosen platforms.

In this 1-day training, delegates will gain knowledge of basic concepts of a Virtual Social Media Management. They will also learn to identify which social media platforms are best for each client.

This training will cover various concepts, such as:

• How to become a virtual social media manager?
• The duties of a virtual social media manager
• Introduction to social media
• Benefits of social media
• Canva
• Pablo
• Live streaming
• Recorded videos
• Hardware & filming

At the end of this training, delegates will gain an understanding of creating and curating great content that works efficiently. They will also attain a great understanding of creating blog posts, images and videos.

The Knowledge Academy’s Virtual Social Media Manager course provides an understanding to delegates regarding creating monthly reports showing to clients in detail how they are achieving social media goals.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Virtual Salesperson Masterclass training, there are no formal prerequisites.

Audience

This Virtual Salesperson Masterclass training is designed and is best suited for professionals seeking the following skills such as:

• Manager interaction and coaching
• Assessments
• Selling techniques, skills, and processes

Virtual Salesperson Masterclass​ Course Overview

A virtual salesperson can be an independent contractor or a remote employee that an organisation recruits to complete particular sales tasks, projects, or roles. They work and communicate virtually as they do not depend upon the geographic location. A virtual salesperson can assist sales managers and their teams with a variety of tasks to fasten the sales cycle and free up time for higher priorities.

In this 1-day training, delegates will gain knowledge of the basic concepts of Virtual Salesperson. This training helps delegates to build sales team capabilities, and also enables them to apply those capabilities and transform the way they sell. This training will cover various concepts, such as:

• How to create a virtual sales training?
• The importance of virtual sales training
• R3 – the engaging call
• Building rapport
• Active listening
• Questioning techniques
• Role-play: calling skills

At the end of this training, delegates will understand the basics of creating client value as well as personal learning plan and manager coaching. This training also helps delegates to learn and/or improve their selling techniques, skills, and processes in order to become a skilled salesperson.

The Knowledge Academy’s Virtual Salesperson Masterclass course can immediately enhance and supplement the sales knowledge, including insights on skill-building, the importance of manager interaction and coaching as well as assessments of the delegates.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Virtual Graphic Designer Masterclass training, there are no formal prerequisites.

Audience

This Virtual Graphic Designer Masterclass training is designed for those who wish to become a successful Virtual Graphic Designer.

Virtual Graphic Designer Masterclass Training​ Course Overview

Graphic designers combine text and images into everything from company logos to advertisement materials and more. Graphic designers create visual information to communicate messages efficiently and aesthetically. A Virtual Graphic Designer can design web pages, brochures, logos, annual reports, signs, books, magazine covers, advertisements and communication materials. He can also communicate with clients to get an understanding of what they want and create illustrations, photos, and designs to show the desired theme.

In this 1-day training, delegates will gain knowledge of the concepts and the job role of a Virtual Graphic Designer. Delegates will also attain knowledge of how to create different designs for logos, web pages, pictures, advertisement, sketching and more.

This training will cover various concepts, such as:

• Role and responsibilities of a Virtual Graphic designer
• Skills and competencies of a Virtual Graphic designer
• The technology used for Virtual Graphic Designing
• Benefits of a Virtual Graphic Designer in different fields

This course will teach delegates about designing communication material. Delegates will also get familiarised with time management as well as teamwork skills. They will also learn about tools used for Virtual Graphic designing.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Online Internet Security Specialist training, there are no formal prerequisites.

Audience

This Online Internet Security Specialist training is designed for those who wishes to improve their understanding of system and network security and gain the skills to secure networks.

Online Internet Security Specialist Training Course Overview

Internet Security Professionals take accountability for computer-related security in their organisations, ensuring the company data is safe and protecting against cybercrimes. Such specialists are hired by organisations by reviewing existing systems, studying ever-evolving risks, recommending changes and implementing modifications to deter security breaches. Cyber-attacks can usually result in loss of consumer trust, leak of sensitive information, network failures, slow progress and compliance infringements, giving security experts a vital role in the overall security of their business.

As cloud computing and business dependence on technology grows, internet security specialists become more crucial. Those professionals are responsible for protecting their organisations and keeping track of existing security infrastructure to ensure that networks secure vital information. They perform daily reviews and recommend changes when appropriate, keeping them accountable for remaining up-to-date on best practices and responses to new threats.

In this 1-day training, delegates will gain knowledge of the basic concepts of internet security and the role of an internet security specialist. Delegates will also understand the various types of cookies and how to block them. Delegates will also attain the knowledge of internet security in multiple domains.

This training will cover various concepts, such as:

• Skills and responsibilities of Online Internet Security Specialist
• Blocking cookies and detecting phishing emails
• Anti-spamming techniques and tools
• Credit card fraud detection methods
• E-commerce top platforms and launching a secure online shop

At the end of this training, delegates will also understand how to minimise the risks to be infected from file download. Delegates will also attain the knowledge of how to do secure transactions in banks via the internet.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Online Product Manager Masterclass training, there are no formal prerequisites.

Audience

This Online Product Manager Masterclass training is designed for those who wishes to improve their understanding of product management skills and become an online product manager.

Online Product Manager Masterclass​ Course Overview

Online Product Managers oversee the production of a new product in an organisation or online, from its designing to sale. They handle current products using marketing data and find ways to improve such products based on consumer perception. Using inventive vision and market analysis skills, digital content managers prepare successful product development strategies and find the expectations of customers.

An Online Project Manager serves as a mediator between the technical teams and consumers, identifying requirements of consumers and then communicating those requirements to the team to design new product. The demand for the product manager is expanding because of the increasing importance of data in decision making, improved customer and design focus, and the evolution of software development methodologies.

In this 1-day training, delegates will gain knowledge of the basic concepts of online products and product management. Delegates will also understand how websites and apps act as products. Delegates will also attain the knowledge of skills and responsibilities of an online product manager.

This training will cover various concepts, such as:

• Product management connects creativity to business
• Role of the online product manager in different organisations and businesses
• Professional development
• Online marketing and customer expectations
• Fundamentals of MVP
• Measuring and communicating success of the product

At the end of this training, delegates will also understand how to analyse and prioritise the enhancements of human needs. Delegates will also attain the knowledge of how to generate reports and analyse the competition in the online marketing.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Online Teacher Masterclass course, there are no formal prerequisites.

Audience

This Online Teacher Masterclass course is designed for anyone willing, but, it is much more beneficial for:

• Experienced language teachers who are interested in teaching students online.
• Qualified tutors who are interested in training teachers online.
• Experienced teacher trainers looking at moving into online training.

Online Teacher Masterclass​ Course Overview

Teaching is a very dynamic stream with frequent pedagogical and technical advances, and this allows professional development which is a continuous, life-long process. A teacher affects numerous young minds; the teacher will typically design the malleable young minds in any shape. The young children see teachers as role models, and several times they can be seen imitating their teacher while playing.

These days online tutoring has become a highly profitable job choice. When students need to improve their school curriculum, require assistance with assignments, study for challenging tests, review selected lessons or enhance their learning in the classroom, tutors come into the frame, and they focus on online tutoring resources to save time and travel. Online tutoring is booming, and students around the world depend upon it in some or other way.

The main aim of this 1-day Online Teacher Masterclass training is to train the teachers with techniques and methods of online teaching for both student-oriented and teacher-oriented courses in virtual learning environment. The course concentrates on the demands of the asynchronous environments and how this is different from face-to-face teaching. In addition to this, the course provides various ways in which allows synchronous tools to be used for teaching face to face online. This course provides personal and professional training to teachers in the most efficient way.

This training will cover various key concepts, such as:

• How to become a tutor online?
• Features of online tutoring
• Professional development for online educators
• Roles and responsibilities of an online tutor
• Different types of online educators
• Online teacher skills and qualifications

At the end of this training, delegates will gain an understanding of making their sessions more engaging. Delegates will also attain knowledge of basic Tutoring Skills and different types of tutoring methods.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Online Writer or Editor Masterclass training, there are no formal prerequisites.

Audience

This Online Writer or Editor Masterclass training is designed for those who want to become a professional online content & copy editor, writers and entrepreneurs.

Online Writer or Editor Masterclass​ Course Overview

Online writers or editors are the people who write online publications, informational websites, periodicals, online advertisement, online newspapers and blogs. Writers also create the stories and dialogue for video games, movies, television shows and scripted radio broadcasts. There is a vast and developing market for online writers and editors who know how to communicate through the internet and who understand the writing principles for this medium.

All online newspapers and magazines have executive editors, managing editors, assignment editors, assistant editors and copy editors, with increasingly narrow duties. Executive editors supervise offices and determine the content of the publication. Managing editors supervise the regular operations of a particular department or newspaper section, like news or arts. Assignment editors decide which writers cover which stories. Copy editors check grammatical errors and correct readability problems and verifying that articles satisfy the necessities outlined in editorial policies.

In this 1-day training, delegates will gain knowledge of the basic concepts of online writing and editing. Delegates will also understand how to track changes in MS Word and Google Docs. Delegates will also attain the knowledge of how to read the content carefully.

This training will cover various concepts, such as:

• Fundamentals of online writing and editing
• Writing and editing steps
• Rules of editing
• Grammar rules for proofreading
• Various strategies of proofreading

At the end of this training, delegates will understand how to break the long sentences. Delegates will also gain knowledge of how to utilise the appropriate tenses, adjectives, verbs and nouns while editing. Delegates will learn about manually editing tools.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Online Product Reviewer Masterclass training, there are no formal prerequisites; however, delegates must have a basic understanding of:

• How to use a computer?
• How to use a video camera?
• How to use basic video editing software?

Audience

This course is for:

• Anyone interested in making product reviews and online marketing.
• For people of all ages who are looking to create a product review for a particular niche online.
• For beginner online Product Reviewers.

Online Product Reviewer Masterclass​ Course Overview

Product reviews are considered as one of the main elements of branding and marketing of an online store. They assist in building trust and loyalty and generally tell what makes products of an online organisation different from others. A product reviewer can be defined as the promoter of the given product. A reviewer's main aim is to put light on various products offered by an organisation virtually and represent a neutral, unbiased perspective. There are so many other benefits of becoming an online product reviewer. As there is an ever-increasing need for the online product reviewers, there is so much competition between the reviewers in the market.

In this 1-day training, delegates will gain knowledge of basic concepts of becoming an online product reviewer. Delegates will learn to choose a niche market in which they can choose the products to review to become a skilled product reviewer.

This training will cover various concepts, such as:

• How to Become a Product Reviewer?
• Finding and selecting items to review
• How to get companies to send you products to review?
• Steps to become an established Product Reviewer
• Social selling methods
• Choose a niche market

At the end of this training, delegates will be able to become qualified and capable of testing the products to their limits and give an unbiased review which is valuable to the company as well as their customers.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this training, there are no formal prerequisites.

Audience

This Masterclass training is designed for:

• Anyone who wants to become a virtual event planner
• Anyone who wants to learn how to organise an event from scratch
• Anyone who wants to learn how to organise seminar, course or camp virtually
• Anyone who wants to learn how to organise a virtual meeting, conference or party virtually

Virtual Event Planner Masterclass​ Course Overview

Working Virtually means you can share your skills more widely and broaden your customer pool around the world. Technological advances have made the foundation for a new kind of work throughout the event sector. As an event planner, there are more options to operate digitally than ever, from home. Virtual event planning has become more intelligent, and technology has opened up opportunities for flexible and global work. The best online event planners can convert a great virtual event into a reality. If you want a career as an event planner that works from home, it's essential to understand that this field is a competitive one.

This Virtual Event Planning Course will help delegates to master the art of virtual event planning. During this 1-day course, delegates will achieve the skills required to succeed as a professional event planner. They will also learn how to plan various meetings, parties, fundraisers, retreats, conferences etc.

This Virtual Event Planner Masterclass course covers the following topics:

• Planning your event virtually
• Researching your audience virtually
• Virtual Event marketing and sponsorship
• Virtual Event production
• What Virtual Event Planner does?
• How to become a Virtual Event Planner?

At the end of this training, delegates will be able to plan and organise any event virtually. They will also gain in-depth knowledge of how to use some of the best event planning tools.

The Knowledge Academy’s Virtual Event Planner Masterclass training illustrates delegates on how to execute various events at different stages of life and overcome challenges of planning destination events, corporate events, and auctions virtually.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Virtual Consultant Masterclass training, there are no formal prerequisites.

Audience

This Virtual Consultant Masterclass training is designed for those who want to become a Virtual Consultant.

Virtual Consultant Masterclass Course Overview

A Virtual Consultant is a person who earns money by selling their expertise through one-on-one consulting via the internet. A Virtual Consultant is independent of time and location. A Virtual Consultant is distinct from a regular consultant because they can work from a remote location. Their physical presence is not required to deliver service. Therefore, virtual workers involve graphic designers, software trainers, personal trainers, digital marketers and social media managers.

A virtual consultant works via the internet rather than on-site at the location of the customer. Hence, it saves the travelling money of the client, lodging and office space and allows the consultant to work from everywhere.

In this 1-day training, delegates will gain knowledge of the basic concepts of Virtual Consulting and the job role of a Virtual Consultant. Delegates will also understand how they can become a professional virtual consultant. Delegates will also attain knowledge of how to set up a website for selling someone else’s products.

This training will cover various concepts, such as:

• Fundamentals of Virtual Consultant and its advantages
• Difference between a regular consultant and virtual consultant
• Various accounting consulting firms
• How to track your consulting hours?
• How to create and sell PDF files?
• What types of costs are associated with consulting companies?
• How to build an e-commerce business plan?

At the end of this training, delegates will also understand how to start a concierge and errand service. Delegates will also gain knowledge of how to set up a virtual assistant business.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Virtual Transcript Professional training, there are no formal prerequisites.

Audience

This course is for anyone who wants to enhance their grammar and editing skills; however, students with prior secretarial or editing experience will find themselves an excellent fit for transcription professional. Also, students who want to earn money from home and are willing to put in the time to grow their skills.

Virtual Transcript Professional Training​ Course Overview

A transcriptionist is a professional typist who responds to recorded or live audio recordings, then translates what they hear into text format. They sell their services to the medical, legal, and transcription industry. Virtual Transcript Professionals gets many advantages like flexible hours, competitive pay and remote working ability. Working as a transcriptionist from home may be a fun and exciting career for individuals who have rigorous working ethics.

To become a transcript professional, delegates are required to be capable of typing at a high skill level. They need to be as professional as possible all the time. So, in this 1-day training, delegates will be provided with knowledge of basic concepts of a Virtual Transcript Professional.

This training will cover various concepts, such as:

• An introduction to the transcription industry
• Using express scribe to download, play, and work with audio
• Transcribing audio and editing the transcript
• Setting up Microsoft Word’s autocorrect to create text expanders
• What are the benefits of working from home?
• Becoming a transcriptionist
• How do I pay taxes on a home-based transcription business?

At the end of this training, delegates will gain an understanding of transcribing the audio files and will also learn to be proficient in both phone and office etiquette.

The Knowledge Academy’s Virtual Transcript Professional course provides accuracy, efficiency and the ability to delegates to fulfil target deadlines efficiently. Delegates will also learn to strengthen their typing and grammar skills to become a professional virtual transcriptionist in this course.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Virtual Recruiter Masterclass training, there are no formal prerequisites.

Audience

This Virtual Recruiter Masterclass training is designed for those who wish to improve recruitment as well as management skills and want to become a virtual recruiter. It is also beneficial for:

• Human Resource Manager
• HR Professionals
• Business Directors
• Business owners who operate in medium to large organisations, governmental agencies, or nonprofit organisations

Online Virtual Recruiter Masterclass​ Course Overview

Virtual Recruiter recruits and hires candidates for various job roles from a remote location. Virtual Recruiters resource, screen, shortlist, decide, and interview new employees. Virtual Recruiters should know about technology and have excellent written and verbal communication skills.

A Virtual Recruiter's duties involve writing and posting transparent job roles on the internet, recruiting and interviewing qualified applicants, interacting with supervisors and agencies, reviewing job needs, conveying interviews, facilitating onboarding and helping in all other recruitment-related activities.

In this 1-day training, delegates will gain knowledge of the basic concepts of virtual recruitment. Delegates will also understand the various skills and responsibilities of a Virtual Recruiter. Delegates will also attain an understanding of how to manage candidates and select them via the internet.

This training will cover various concepts, such as:

• Skills and competencies of a Virtual Recruiter
• Process of recruitment on the internet
• The methodology of business process
• How to deliver excellence in recruitment practice?
• Automated pre-screening and evaluation of candidates
• Selection and notification methods

At the end of this training, delegates will understand the Roaster Management Process. Delegates will also attain the knowledge of how to attract candidates through online advertisement.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor