ISO 10002 Quality Management Training - Australia

Prerequisites

There are no formal prerequisites for attending this ISO 10002 Training course.

Audience

This 10002 training is suitable for anyone who wants to get in-depth knowledge of effectively handling complaints.

ISO 10002 Quality Management Training​ Course Overview

ISO 10002 furnishes planning, design, operation, maintenance, and improvement, giving guidelines on handling complaints about goods inside an organisation. It is also designed for usage by businesses of all sizes and across all industries. Delegates will lay their hands-on approach on analysing client complaints to enhance the quality of the product and customer service. This training course will enlighten the delegates' expertise in increasing customer satisfaction through developing a customer-centric atmosphere, addressing any complaints received and improving the organisation's capacity to enhance its product and customer service. Holding skills and knowledge about the ISO 10002, delegates can expect numerous opportunities and higher income if they boost their products using their expertise.

The Knowledge Academy's ISO 10002 Training course provides delegates with a comprehensive knowledge of the scope, normative references, terms and definitions, integration, prepare code procedures, etc. In this 1-day training course, delegates will understand various concepts such as transparency, responsiveness, guiding principles, customer-focused approach, leadership and commitment, etc. Our highly skilled and professional trainer will conduct this training and have years of experience teaching ISO Standard courses.

Apart from the above, delegates will also learn the following concepts, such as:

• Information integrity
• Complaints – handling framework
• Tracking of complaints
• Operations of complaints – handling process
• Analysis and evaluation of complaints

After attending this ISO 10002 training course, delegates will be able to handle the process of tracking complaints, investigating the complaints, and closing the complaints. They will also be able to plan, design and develop different activities, objectives and resources in ISO 10002.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor