Course information

Virtual Call Center Agent Masterclass​ Outline

Module 1: Introduction

  • Virtual Call Center
  • Role of Virtual Call Center Agent
  • Physical Vs Virtual Call Center

Module 2: Virtual Call Center Agent Duties and Responsibilities

  • Answering Phone Calls
  • Emails or Online Chat Messages
  • How to Address Customer Concerns?
  • Calls for Verify Information
  • Direct Customers to Other Resources When Appropriate
  • Properly Maintenance of Equipped Home Office

Module 3: Virtual Call Center Agent Skills and Competencies

  • Interpersonal Skills
  • Problem-Solving Techniques
  • Patience
  • Organisational Skills
  • Maintaining Workloads

Module 4: Virtual Call Centers Benefits in:

  • Telemarketing or Sales
  • Customer Service
  • Third-Party Verification
  • Technical Support for Inbound or Outbound Calls

Module 5:  Technology and Software Used for Virtual Call Centers

  • Technology Used in Virtual Call Center
  • Software Used in Virtual Call Center

 

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Who should attend the Virtual Call Center Agent Masterclass?

The Virtual Call Center Agent Masterclass is designed for individuals interested in becoming skilled Virtual Call Centre Agents or those looking to enhance their Customer Service and Communication skills. This course can be beneficial for a wide range of professionals, including:

  • Call Centre Agents
  • Customer Service Representatives
  • Telemarketing Agents
  • Sales Representatives
  • Human Resources Professionals
  • Recruitment Consultants
  • Service Desk Personnel

Prerequisites for the Virtual Call Center Agent Masterclass

There are no formal prerequisites to attend this Virtual Call Center Agent Masterclass. 

Virtual Call Center Agent Masterclass Overview

The Virtual Call Center Agent Masterclass is a comprehensive training course focusing on the dynamics of remote customer service in contemporary business environments. As the global workforce transitions towards remote models, mastering virtual call center operations becomes pivotal. This course explores the intricacies of remote customer support, offering insights into technology, communication, and efficiency in the virtual call center landscape.

Proficiency in this Virtual Online Job Roles Training Course is crucial for professionals in customer service, team management, and IT support. Customer service representatives, team leaders, and anyone involved in remote support activities will benefit from mastering this subject. The course equips individuals to adapt to the evolving nature of customer interactions and ensures they stay ahead in the competitive world of remote service provision.

This intensive 1-day training is designed to provide delegates with a deep understanding of virtual call center dynamics. Delegates will acquire practical skills in managing customer interactions remotely, utilising virtual tools effectively, and optimising communication channels. The masterclass focuses on enhancing problem-solving abilities, multitasking skills, and adapting to the virtual environment, ensuring delegates are well-prepared for the challenges of virtual call center operations.

Course Objectives:

  • To understand the fundamentals of virtual call center operations
  • To explore effective communication strategies in a remote customer service setting
  • To master the use of virtual tools and technology for enhanced efficiency
  • To develop skills in managing and resolving customer queries remotely
  • To enhance multitasking abilities in a virtual call center environment
  • To adapt to the challenges of remote team management and collaboration
  • To optimise customer satisfaction through virtual service excellence
  • To stay updated on the latest trends and technologies in virtual call center operations

After completing this Virtual Call Center Agent Masterclass, delegates will receive a certification acknowledging their proficiency in remote customer service operations. This certification serves as a testament to their skills in virtual call center management, providing a competitive edge in the evolving landscape of remote work.

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What’s included in the Virtual Call Center Agent Masterclass?

  • World-Class Training Sessions from Experienced Instructors   
  • Virtual Call Center Agent Certificate
  • Digital Delegate Pack

Why choose us

Our Oklahoma City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Oklahoma which means red people, is one of the states situated in South Central United States, as well as Oklahoma being one of the major producers of agricultural products, naturals gas and oil, it is also ranked 20th within the most extensive 50 United States. The Sooner State as Oklahoma is otherwise known as is home to an estimated 3,878,051 as of 2014 making it the 28th most populated within the 50 United States. Within 2008 there was roughly 1,845 public primary, secondary and vocational schools which taught 638,817 students all within the 533 school districts as well as an estimated 20,014 students doing a graduate course, 181,973 students taking an undergraduate course and around 4,395 students doing a first-professional degree. There are four main universities within Oklahoma which are the University of Central Oklahoma, the University of Oklahoma, Oklahoma State University and the Northeastern State University which is the second oldest university/college west of the Mississippi River. The University of Tulsa, Oklahoma City University, Northeastern State University and Oklahoma State University, they are all ranked within the cities best undergraduate business programs. Oklahoma is also home to one of the Cherokee Preservation Foundation schools which teach students in the Cherokee language from pre-school up to the eighth grade.

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Address

1 Park Avenue
Oklahoma City
Oklahoma
73102

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Oklahoma City. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Oklahoma City, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Oklahoma City FAQs

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The training fees for certification in Oklahoma City starts from $1295
The Knowledge Academy is the Leading global training provider for .
Please see our courses available in Oklahoma City
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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