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+1 7204454674 Available 24/7
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One of our training experts will be in touch shortly to go overy your training requirements.
One of our training experts will be in touch shortly to go over your training requirements.
Module 1: Introduction
Module 2: Virtual Call Center Agent Duties and Responsibilities
Module 3: Virtual Call Center Agent Skills and Competencies
Module 4: Virtual Call Centers Benefits in:
Module 5: Technology and Software Used for Virtual Call Centers
Prerequisites
In this Virtual Call Center Agent Masterclass training, there are no formal prerequisites.
Audience
This Virtual Call Center Agent Masterclass training is designed for those who wish to become a successful Virtual Call Center Agent.
A virtual call centre is a system that supports geographically distributed contact centre agents instead of working from a centralised physical location to provide customer service interactions. A virtual call centre utilises the distributed and varied workforces by matching the appropriate agent with the customer based on the rules that make sense for the business. Virtual Call Center Agents manage inbound or outbound telephone calls and usually chat and email as well. Organisations use virtual call center agents to give customer support for their own business to provide virtual call center telephone support for others. Virtual Call Center Agents can do the following:
In this 1-day training, delegates will gain knowledge of concepts and the job role of a Virtual Call Center Agent. Delegates will also understand the difference between physical and virtual call center. Delegates will also attain knowledge of how to answer phone calls as well as emails or online chat messages.
This training will cover various concepts, such as:
At the end of this training, delegates will also understand the benefits of Virtual Call Center Agent in different fields such as telemarketing or sales, customer service, third-party verification, or technical support for inbound or outbound calls.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
The Trainer has very good knowledge, patience, convincingly answers to the question during the training. will maintain the time, gives the time for revision of topic, very approachable, interactive. The only thing I would recommend is, training material was much theoretical there should be much more example for each topic so that it will be very easy to understand the topic.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.
If you miss out, enquire to get yourself on the waiting list for the next day!
