Handling Sales Objection Training | Sales Training - in Anchorage

Handling Sales Objection Training Course Outline

Module 1: What Objections Really Are?

• Eliminating Objections Before They Arise
• Leading with the ‘Soft’ Sell
• Follow with the ‘Hard’ Sell

Module 2: Six-Step Method for Handling Objections

• Tips, Hints, and Techniques to Become Effective Salesperson
• Six-Step Method

Module 3: Getting in the Door: Appointment Objections

• Getting Past the Gatekeeper
• Feel, Felt, Found
• Speaking with the Decision-Maker

Module 4: What Does It Really Cost: Price Objections

• Getting Past Price Concerns

Module 5: Time, Experience, Credentials, and Need: Objections Continued

• Time Objections
• Experience Objections
• Using Testimonials: Power of a Second Opinion
• Credential Objections
• Need Objections
• Ways to Differentiate Yourself from the Competition

Module 6: Mistakes That Annoy Customers and Incite Objections

• Not Being Organized
• Talking Too Much
• Interrupting
• Lacking Sincerity
• Not Analyzing Needs
• Being Too Pushy
• Reciting a Script
• Not Building Rapport
• Getting Defensive
• Taking it Personally

Module 7: Confidence: Great Objection Deflector

• Prepare
• Immerse
• Know Where Your Value Lies

Module 8: Knowing When to Walk Away

• Know When to Walk Away
• Follow the 80/20 Rule
• Ask Yourself Some Difficult Questions

Module 9: Essential Elements of the Sales Cycle

• Prospecting
• Qualifying
• Presentation
• Closing
• Follow-Through
• Steps for Overcoming Obstacles

Who should attend this Objection Handing Training?

This Handling Sales Objection Course in Anchorage is ideal for sales professionals, business development representatives, and anyone involved in sales activities. This Sales Training Course can benefit a wide range of professionals, including:

• Sales Executives
• Account Managers
• Sales Managers
• Customer Relationship Managers
• Sales Consultants
• Inside Sales Representatives
• Field Sales Representatives

Prerequisites of the Objection Handing Training

There are no formal prerequisites for this Handling Sales Objection Course.

Objection Handing Training Overview

Sales Objection is a clear expression by a buyer that a barrier exists between the current situation, which needs to be satisfied, as shown in this course in Anchorage, before buying any product or service. Sales objections drive many prospects not to buy products or services offered by an organization or individual. Responding to a buyer's objections in a way that changes their mind or alleviates their concerns is known as sales objection handling.

This Objection Handling Training Course in Anchorage equips sales professionals with the tools and expertise necessary to confidently address objections, build customer trust, and increase sales success rates. It focuses on practical skills, communication techniques, and objection-handling strategies essential for navigating the sales process challenges effectively.

In this 1-day Objection Handling Training Course by The Knowledge Academy, delegates in Anchorage learn about setting the tone, ground rules, and how to gather information about the customer’s needs and concerns. They also attain in-depth knowledge about showing the customer how the product or service offered is not the problem they see it to be, but can benefit them in various ways, etc.

Objection Handing Training Course Objectives

• To understand the importance of handling objections in sales
• To learn how to identify and classify objections
• To develop strategies for handling objections
• To practice taking complaints through role-playing and other exercises
• To create a positive attitude towards handling objections

After attending this course, delegates in Anchorage learn to take objections positively and take them as opportunities to understand their customers properly. Participants who join the Objection Handling Training in Anchorage gain similar insights and apply these strategies to move smoothly to the next stage of the sales process after solving the customer's objections and closing the sale.

What’s included in this Objection Handing Training?

• World-Class Training Sessions from Experienced Instructors   
• Handling Sales Objection Certificate
• Digital Delegate Pack