Managing Difficult Conversations in Virginia Beach | Personal Development in Virginia Beach

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Managing Difficult Conversations Training

Virginia Beach

Learn to craft dialogues and communicate effectively Virginia Beach
Maintain professional integrity with valuable insights into effective communication
Learn relationship building tools with this Managing Difficult Conversations Course

Dates & Prices Dates & Prices

Course information

Managing Difficult Conversations Training Course Outline

Module 1: We Need to Talk

Delivering Bad or Sad News
Dealing with Rude or Disrespectful Behavior
Dealing with Bad Behavior or Poor Performance
Saying ‘No’

Module 2: Avoiding Conversation at Own Peril

Complaining: Surest Sign of Avoiding
Avoiding
Why We Love Avoiding Difficult Conversations?

Module 3: Nail the Real Issue

Finding Out Real Issue
Problem or No Problem: Just Think Before You Speak
Setting Expectations

Module 4: Establishing Your Goal

Clarify a Productive Goal
Backup Plan

Module 5: Resist Temptation

Lose the Urge to Control the Other Person
Top Tools to Recall: Resisting Unproductive Goals

Module 6: Designing Your ABC Message

Nuts and Bolts of the ABC Method
ABCs in Action
Top Tools to Recall While Designing Your ABC Message

Module 7: Delivering Your ABC Message

Anticipate Their Reactions
Unhook Emotionally
Story of Support
Setting the Stage
Top Tools to Recall: Delivering Your ABC Message

Module 8: Remembering That It’s a Talk and Not a Lecture

First Step in Listening: Shut Up
Good News: Listening Can Be Learned
Tools to Become a Better Listener
Ask Good Questions
Acknowledge the Other Person
Clarify If Needed
Top Tools to Recall: Listen Instead of Lecture

Module 9: Dealing with Defenses

What is Defensiveness Really About?
Defensiveness: Attempt to Undermine Your Perspective
What Not to Do?
Cut Them Some Slack
Final Caution
Top Tools to Recall While Dealing with Defenses

Module 10: Managing Freak-Outs

Basic Instincts
Fight, Flee, or Fold
Battle Your Basic Instincts
How Can You Diffuse Talking Time Bombs?
Top Tools to Recall While Fizzling Out Freak-Outs

Module 11: Tools to Stay Cool

What to Do if You Can’t Handle Heat?
Top Tools to Recall for Staying Cool

Module 12: Tell Me More

Why Do These Techniques Work?
Top Tools to Recall: Advanced Listening Skills

Module 13: Respond, Do Not React

Resist the Urge to Respond Defensively
Learning to Respond Powerfully
Wrap It Up!
Top Tools to Recall: Responding Powerfully

Module 14: Ultimate Power Tool

Being Genuine is Key
Simple Tools for Relationship Building
Helpful Hint: The Right Time for Appreciation

Who should attend this Managing Difficult Conversations Training Course?

The Managing Difficult Conversations Course in Virginia Beach is tailored for individuals who want to navigate challenging discussions with confidence and effectiveness. This is one of the Personal Development Courses that is essential for professionals across various roles who encounter tough conversations in the workplace and seek to improve their communication and conflict resolution skills. Many professionals can greatly benefit from attending this course, including:

Managers and Supervisors
Mediators and Conflict Resolution Specialists
Human Resources (HR) Professionals
Team Leaders and Project Managers
Customer Service Representatives
Business Owners and Entrepreneurs
Healthcare Professionals
Educators and Counsellors

Prerequisites of the Managing Difficult Conversations Training Course

There are no formal prerequisites for this Managing Difficult Conversations Course.

Managing Difficult Conversations Training Course Overview

Managing Difficult Conversations in Virginia Beach is a critical skill in the professional environment. This course focuses on strategies and techniques for effectively handling challenging interactions. The ability to navigate difficult conversations with tact and confidence is essential for maintaining positive relationships and resolving conflicts constructively.

This Personal Development Training in Virginia Beach is particularly important for Managers, HR Professionals, Team Leaders, and Customer Service Representatives. Professionals in these roles often face situations where difficult conversations are necessary, whether it's addressing performance issues, resolving conflicts, or providing sensitive feedback.

The Knowledge Academy’s 1-day Managing Difficult Conversations Course in Virginia Beach equips delegates with the tools and confidence to handle tough interactions. It covers key aspects such as communication techniques, emotional intelligence, and conflict resolution strategies, ensuring delegates can manage difficult conversations effectively.

Course Objectives

To understand the dynamics of difficult conversations
To develop effective communication strategies for challenging situations
To enhance skills in empathy and active listening
To learn techniques for de-escalating conflict
To practice providing constructive feedback in sensitive scenarios
To foster a positive approach to resolving conflicts and misunderstandings

Delegates completing this course in Virginia Beach, will be better equipped to manage difficult conversations in a professional and constructive manner. They will leave with practical skills that enable them to approach challenging interactions with confidence, leading to more effective communication and stronger relationships in the workplace.

What’s included in this Managing Difficult Conversations Training Course?

World-Class Training Sessions from Experienced Instructors
Managing Difficult Conversations Certificate
Digital Delegate Pack

Why choose us

Our Virginia Beach venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Virginia Beach has a population of around 450,000 inhabitants. The city is located within the state of Virginia, its boarders the south-eastern side of the Atlantic Ocean. Virginia Beach Is the largest city by size and the most populated in the state. It has been ranked at the 39^th most populated city in the United States. The city has around 200,000 employed residents and 9,000 unemployed. 67% of the cities ethnicity is white or Caucasian.The over 25 population of the Virginia Beach has around 90% having high school diploma or equivalent which is higher than the national average. The city is home to one of the state’s largest schooling systems, Virginia Beach City Public Schools. There are around 69,000 students that the public system educates, there are 58 elementary schools, 14 middle schools, 12 high schools.Virginia Beach is home to Landstown High School which has an enrolment of around 2,000 pupils. It is a public school offering engineering technology, information technology and entrepreneurship technology. Princess Anne High School is the oldest high school within the Virginia Beach public school system. The school has an enrolment of around 1,800 students.Regent University is one of the cities university with around 6,000 enrolled students, it is a private Christian research university and offers bachelors, masters and doctoral degrees.

Address

Hampton Inn Norfolk
5793 Greenwich Rd.
Virginia Beach
VA
23462

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Managing Difficult Conversations in Virginia Beach | Personal Development in Virginia Beach. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Managing Difficult Conversations in Virginia Beach | Personal Development in Virginia Beach, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Anna was responsive, articulate, and able to help me unpack aspects for my context.

Amy Featonby

Interesting, because she continuously focused on reflecting, looking deeper into situations than just training 'telling bad news'. Some more roleplays would have been nice, to practise the application of this models in 'real life situations'. We did this now by telling examples from our life, which already made a lot clear.

Bert van Veen

alot of good information was giving from the teacher.

Jesus Astorga

Managing Difficult Conversations in Virginia Beach | Personal Development in Virginia Beach FAQs

How do you handle a difficult conversation?

When one is involved in a difficult conversation, prioritize active listening, empathy, and clear communication to understand the other person's perspective and find mutually agreeable solutions. Remain calm, respectful, and open-minded while addressing any concerns or conflicts that may arise.

What are the benefits of taking this Managing Difficult Conversations Training Course?

Taking this Managing Difficult Conversations Course can improve communication skills, help build confidence in addressing challenging situations, and provide techniques for de-escalating conflicts and finding mutually beneficial solutions.

Are there any prerequisites for taking this Managing Difficult Conversations Certification Course?

There are no formal prerequisites for attending this Managing Difficult Conversations Course.

What is included in the Managing Difficult Conversations Course?

This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.

What is the duration of this course?

The duration of this Managing Difficult Conversations Course spans across 1 day.

What will I learn in this Managing Difficult Conversations Course?

In this course, you will learn effective strategies for navigating challenging interactions, including techniques for staying calm, active listening, and assertive communication.

What are the career opportunities available after completing this Managing Difficult Conversations Course?

After completing this course, individuals may pursue career opportunities in various fields such as Human Resources, Conflict Resolution, Leadership Development, Coaching, or Management Consulting.

Why choose The Knowledge Academy in Virginia Beach over others?

The Knowledge Academy in Virginia Beach is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this Managing Difficult Conversations Course.

What is the cost/training fees for Managing Difficult Conversations Training certification in Virginia Beach?

The training fees for Managing Difficult Conversations Training certification in Virginia Beach starts from $1295

Which is the best training institute/provider of Managing Difficult Conversations Training in Virginia Beach?

The Knowledge Academy is the Leading global training provider for Managing Difficult Conversations Training.

What are the best Personal Development Courses courses in Virginia Beach?

Please see our Personal Development Courses courses available in Virginia Beach

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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