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Personal Development Training courses

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

What will you Gain from this Course?

  • Understand how Attention Management has overcome Time Management 
  • You will gain productivity skills 
  • Learn how/why to set and achieve goals
  • Learn how to Prioritise effectively 

Attention Management Course Outline

This Attention Management training course will explore the following areas:

Introduction to Attention Management

  • What is attention management?
  • Difference between Time management and Attention management
  • The difference between urgency and importance

Setting Goals and Objectives

  • Why set goals?
  • SMART goals
  • How to Achieve Goals

Attention Management Principals

  • Avoiding Interruptions and Distractions
  • How to be efficient even in meetings
  • Delegation
  • Resting your Brain
  • Why you should stop multitasking
  • Plan your Procrastination
  • Practising the art of saying No
  • Emotional Intelligence
  • What is Emotional Intelligence?
  • Current Levels of Emotional Competence
  • Areas for Emotional Development
  • Developing & Breaking Habits

Prioritisation techniques

  • The 4’s D’s - Do's, Don't's, Delegate and Delay
  • Pareto 80/20 analysis,
  • 2min rule,
  • MoSCoW technique,
  • AHP,
  • 5 WHYS
  • Grid analysis tool for decision-making

Influencing Attention Management

  • Techniques to Influence Attention Management
  • Effective communication
  • Motivating through Attention Management

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Who Should Attend Attention Management Training Course?

This course is aimed at individuals who wish to develop their Attention Management and learn to focus on completing tasks correctly without wasting time. Staff of all levels should attend this Attention Management Course to boost productivity, raise motivation and increase staff happiness. 

Prerequisites?

There are no prerequisites for attending this Attention Management Training course.

Attention Management  Course Overview

Time needs to be spent, but attention needs to be paid. Time, or lack of it, has often been seen to be the key reason to tasks not being completed, or in some cases even started, so it was a natural to assume that time management is the most essential skill for productivity. This is a myth, Time isn’t the problem, the lack of attention during this time is. We all complain about long working hours, not meeting deadlines and the pressures of life but we all have enough time to complain about it and that’s the key, not wasting time. If we give our tasks the right level of attention and remain focused, without distractions, we can complete them quicker and better with the right level of detail and no rushed tasks late in the day or being unhappy at staying late. Learning to focus your attention on tasks, greatly improves your efficiency and productivity because getting one job completed in a day correctly is worth a lot more than starting five and not finishing any.

This course will provide tools and techniques to help you make better use of your time and regain control over your schedule by concentrating your attention to meet you goals. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different attention management techniques and build on current skills and efficiency. For individuals, this course will teach you to set and reach goals to achieve promotions at work and those personal targets you never get the time to do. For organisations, training your staff in Attention Management can boost productivity, raise motivation and increase staff happiness as they are not being overrun with work and constantly distracted.

This Attention Management Training course comes under the topic of Personal Development Training, which provides delegates with a range of courses that aim to develop individual's basic skills. This series of training courses will enable delegates to become more competent within their role, as well as being able to apply it to your personal life.

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What's Included in this Attention Management  Course?

  • A Comprehensive Attention Management Course Folder.
  • An Attention Management Action Plan.
  • Full Access to Training Slides and Trainer Notes.
  • Certificate of Attendance.
  • 24/7 Support Before, During & After your Course.

 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Exceptional Customer Service Course Outline

What is Customer Service?

  • Importance of Customer Service
  • Customer Service Skills
  • Different Communication Vehicles

Communication Barriers

  • Types of Barriers
  • Delivering Effective Customer Service
    • Self-Assessments
    • Questions and Answers
    • Rapport with Customers
    • Meet Customer Expectations

Handling Difficult Customers

  • How to deal with Difficult Customers
  • Solving the Problem

Assertiveness Techniques

  • Structure Communication with Customers
  • Dealing with Difficult Situations

Neuro-Linguistic Programming

  • Examples of NLP

Body Language

  • Facial Expressions
  • Body Posture
  • Gestures
  • Handshakes

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Who Should Attend this Customer Service Training?

This course would be useful in the following careers:

  • Personal Assistant & Receptionist
  • Secretary
  • Assistant
  • Office Administrators or Office Managers
  • Office Clerk
  • Marketing Assistants or Marketing Managers
  • Customer service Team Member or Supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales Manager
  • Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with years of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

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What's Included in this Customer Service Training Course?

  • A Comprehensive Customer Service Training Course Folder 
  • A Customer Service Training Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • Utilising assertive styles in difficult
  • Building your confidence and being able to say no
  • Understanding how others perceive your behaviour
  • Understanding how using customer-focused communication improves your service standard
  • Practising how to turn customer service disappointments into a positive experiences

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Supervisory Skills Outline

The course covers the following topics:

  • The role of a supervisor
  • Interacting with others
  • Dealing with conflict
  • Applying Adair action centred leadership
  • Management tools and techniques
  • Planning and Delegating
  • Teambuilding blocks
  • Personal motivation and motivating others
  • Goal setting and SMART
  • Giving and receiving feedback

By the end of the course you will:

  • Develop the qualities of an excellent leader
  • Identify your preferred style of management using Adair’s theory
  • Understand how to nurture team development
  • Delegate and manage your time effectively

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Who should attend this Supervisory Training Course?

This course is aimed at supervisors, team leaders and first line managers looking to improve their skills and effectiveness.

Prerequisites

There are no prerequisites to attend.

Supervisory Skills Overview

Aimed at newly promoted managers and supervisors, our 1-day Supervisory Skills course looks at the most essential skills for supervisors to use to manage people effectively. The training looks at topics such as your role and responsibilities, motivating a team, dealing with conflict and more. By the end, you’ll be more confident in your role and ready to take on the challenges of leadership.

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What’s Included in this Supervisory Training Course?

  • The Knowledge Academy Supervisory Skills Training Manual
  • Experienced Instructor
  • Certificate of Achievement
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Time Management Training Course Outline

This course will cover the following content:

Introduction to Time Management

  • The importance of organisation
  • Role of an organiser when managing a schedule within a certain time frame
  • Building a daily activity log to maintain your schedule and time
  • Fundamental skills for managing a schedule and time management
  • Features of a scheduleTime

Identify Objectives and Goals

  • Introduction to goal setting
  • Identify the principles of goal setting
  • SMART goals

Effective Time Management skills

  • Identify different tasks and managing time
  • Examine how to manage your time in an efficient manner
  • Identify energy flow within a timeframe 

Exploring Your Growth

  • Organise regular reviews within the correct time frame
  • Difference between planned and actual use
  • Monitoring the results

Introduction to Scheduling

  • Long-Term scheduling
  • Medium-Term Scheduling
  • Short-Term Scheduling
  • Task scheduling

Creating a Plan

  • Making an action plan to ensure your time is being management effectively 
  • Role of planning
  • Executing a plan
  • Assess methods of making a schedule

Overview of Priority Task

  • Prioritisation of your time within certain tasks
  • The difference between urgency and importance
  • Creating a paired comparison analysis tool
  • Pareto analysis technique
  • Grid analysis tool for decision-making

Introduction to Routines

  • About routines
  • Setting a routine and managing time
  • Using routine to manage an effective time-span

Establishing Your Work

  • Gathering Tools
  • Successful Skills which helps you to maintain your schedule

Manage a Meeting

  • Various meetings for different purposes
  • Planning for a meeting

Evaluation of time management

  • Maintaining a log
  • Interruptions
  • Tools to use for evaluation

Delegation of time

  • About delegates
  • The delegation Process
  • The advantages of delegation

Managing Scheduling Technology

  • Required tools and skills
  • Using technology for your benefits
  • Managing technology
  • Paper Handling

Enquire Now to Get Free Advice from The Knowledge Academy Time Management Training Experts!

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Who Should Attend this Time Management Training Course?

This course is aimed at individuals who wish to develop their time management skills. The staff of all levels can attend this course. Time Management is suitable for any individuals who need to prioritise and react to change when others demand their time.

Prerequisites?

There are no prerequisites for undertaking this Time Management Training course.

Time Management Training Course Overview

The Knowledge Academy is Globally Recognised as the Market Leader in providing Time Management Skills. Our "Time Management Training Experts” comprises of over 652 leading Industry Experts who on average have more than 23 years of industry recognised teaching experience. Our instructors have developed a unique teaching style to help aspiring Learners to master the art of successfully using Time Management Skills in their daily work life. Our Award-Winning Time Management Training Course Consultants will guide you step by step on how to Set Goals, Solve Problems and Make Time Based Decisions Effectively. All the topics and units are broken down in an easy to learn manner, making the course extremely enjoyable and our friendly instructors delight all our learners to use Time Management Skills comfortably in their daily work life.

Time management is an essential asset in almost all industries and all roles. Congruently, punctual delivery of projects, attendance, and contacts are fundamental determinants of a perceived competency. Hence, professionals undertaking this 1-day Time Management Training course will learn how to use schedules to organise their time, efficiently manage their time, evaluate their utilisation of time, and learn the necessity of a comprehensive time-structured plan.

This course will provide tools and techniques to help you make better use of your time and regain control over your workload. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different time management techniques and building on current skills.

This Time Management Training course comes under the topic of Personal Development Training, which provides delegates with a range of courses that aim to develop individual's basic skills. This series of training courses will enable delegates to become more competent within their role, whichever sector they are in. These courses also include:  Exceptional Customer Service Training, Stress Management Training, and Building Business Relationships.

Enquire Now to Get Free Advice from The Knowledge Academy Time Management Training Experts!

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What’s Included in this Time Management Training Course?

When you enrol on our Time Management Training course, we will supply you with:

  • The Knowledge Academy Time Management Training Courseware
  • Experienced Instructor
  • Certificate
  • Refreshments

 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Stress Management Training Outline

This Stress Management Training course will cover the following modules:

  • Module 1: Introduction
  • Module 2: Causes and Impacts of Stress
  • Module 3: Recognise the symptoms of stress
  • Module 4: Deal with stress
  • Module 5: Avoid build-up of stress
  • Module 6: Resolve conflict

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Who should attend this Stress Management Training?

This course is designed for any individual who is subject to high-stress levels and feels that this is affecting their performance and would like to learn techniques for reducing the impacts of stress for their daily lives.

Prerequisites

There are no prerequisites for enrolling on this Stress Management Training course.

Stress Management Training Overview

This Stress Management Training consists of a 1 day, trainer-led course that aims to help individuals deal with stress and the impact that it can have on their health. This course will focus on the causes of stress and developing a personal strategy for dealing with stress that is tailored to the individual and their specific needs.  

This trainer-led course is classroom-based and is taught by experienced instructors who have years of experience and who provide interactive training courses that include examples and group discussion. This course comes under the topic of Personal Development Training, which provides a range of courses, including Introduction to Managing Budgets, Time Management, and Exceptional Customer Service Training

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What’s Included in this Stress Management Training?

This course will include:

  • The Knowledge Academy Stress Management Training Manual
  • Expert Instructor
  • Certificates
  • Refreshments​​

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Managing Budgets Course Outline

This Introduction to Managing Budgets training course will cover the following modules:

Module 1: What is the Purpose of a Budget?

  • Budgeting
  • Budget Preparation
  • What is the Purpose?
  • Advantages of Budgeting
  • Limitations of Budgeting 

Module 2: Key Terminology

  • Key Components
  • Budget Manual, Period, Committee
  • Financial Terminology
  • Profit and Loss
  • Balance Sheets

Module 3: Understanding Cost

  • Cost Concepts, Classification, Behaviour.
  • Cost Behaviour Patterns
  • Determining the Fixed and Variable Elements of Semi-Variable Costs
  • Cost Variance

Module 4: Methods of Measuring Financial Performance

  • Basics of KPIs
  • Metrics, Measures, and Targets
  • Ratio Analysis
  • Analysing Trends in Financial Flows
  • Break-Even Analysis and Contribution
  • Break-Even Point
  • The Contribution/Sales (C/S) Ratio
  • The Margin of Safety
  • Break-Even Charts
  • The Profit/Volume (P/V) Graph

Module 5: Budgeting Techniques

Module 6: Overall Management of the Budget

  • How to Build a Budget?
  • Budget Control Cycle
  • Incremental Budgeting
  • Zero Budgeting
  • Zero-Based Budgeting
  • Framework for Budgeting
  • Budget Manual
  • Budget Preparation
  • Flexible Budgeting
  • Budget Review

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Who should attend this Managing Budgets Course?

This course is designed for any individual who would benefit from ascertaining a greater understanding of finance. Specifically, those who manage budget or would like to enter into a finance career that includes managing a budget.

Prerequisites

There are no prerequisites for undertaking this Introduction to Managing Budgets training course.

Introduction to Managing Budgets Course Overview

This Introduction to Managing Budgets training consists of 1 day, trainer-led cause that teaches delegate the fundamentals of managing a budget. This course will focus on budgeting techniques, understanding cost, and a range of methods that enable the measurement of financial performance. This course can be seen as an entry point into a career that includes managing a budget as it provides them with foundational knowledge within the topic and within finance.

This classroom-based course will be taught by our expert trainers who have years of experience teaching Managing Budgets courses. This course comes under the topic of Personal Development Training, which encompasses a range of courses that aim to provide delegates with an introduction to a range of fields. These include: Stress Management Training, Time Management Training, and Exceptional Customer Service Training.

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What’s Included in this Managing Budgets Course?

On this training course with The Knowledge Academy, you will be provided with:

  • The Knowledge Academy Introduction to Managing Budgets Courseware
  • Experienced Instructor
  • Certificate
  • Refreshments​​​

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Organisational Skills Outline

This Organisational Skills training consists of a 1 day, trainer-led course that aims to provide delegates with the skills to manage their personal role, and the assets associated with it, effectively. This course will focus on specific methods for staying organised, the importance of self-management, and creating an Action Plan for staying organised.

This Organisational Skills training course will cover the following content:

  • Module 1: What is Organisation?
  • Module 2: Self-management
  • Module 3: Methods of Organisation
  • Module 4: Time Management
  • Module 5: Personal Action Plan
  • Module 6: Staying Organised within a Team 

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Who should attend this Organisational Skills Training?

This course is designed for any individual who would like to develop their organisational skills to improve their efficiency within their job role.

Prerequisites

There are no prerequisites for enrolling on this Organisational Skills training course.

Organisational Skills Overview

This Organisational Skills training consists of a 1 day, trainer-led course that aims to provide delegates with the skills to manage their personal role, and the assets associated with it, effectively. This course will focus on specific methods for staying organised, the importance of self-management, and creating an Action Plan for staying organised.

This course comes under the topic of Personal Development Training that provides delegates with a range of courses to increase their competency within their role, which can be applied to any industry. 

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What’s Included in this Organisation Skills Training?

We will supply each delegate with:

  • The Knowledge Academy Organisational Skills Courseware
  • An Experienced Training Instructor
  • Certificate of Achievement
  • Refreshments​

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Building Business Relationships Course Outline

This Building Business Relationships course will cover the following modules:

Module 1: What is Building Business Relationships?

  • What defines a good relationship?

  • What do clients want?   

Module 2: Behaviours Cycle

  • Emotional Intelligence in the workplace

Module 3: Meeting Relationship Expectations

  • What are the expectations?
  • How to meet client expectations

Module 4: Stakeholder Management

  • How to engage with Stakeholders
  • Understanding what Stakeholders want
  • How to meet Stakeholder expectations

Module 5: Communication Vehicles

  • Importance of communication
  • Effective comunnications methods

Module 6: Influencing Relationships with Integrity

  • Why is integrity so important?
  • How to build a relationship based on integrity

Module 7: NLP and Body Language

  • What is NLP?
  • Why is body language so important to effective communciation?
  • The correct body language for building an effective relationship

Module 8: Self-assessment of Personal Style 

  • Continual self assessment

Module 9: Working with differing points of view

  • Understanding that different people have different view
  • How to overcome this factor to create a good business relationship

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Who should attend this Personal Development Training Course?

This course is designed for any individual who works in a Business environment and is responsible for building positive relationships between their organisation and clients, as well as relationships within the organisation.

Prerequisites

There are no prerequisites for enrolling on this Building Business Relationships training course, therefore anybody can attend.

Building Business Relationships Course Overview

This 1-day Building Business Relationships training course aims to provide delegates with the skills to build positive and effective relationships that will promote productivity and profitability. This course will focus on the behaviours, body language, and useful communication skills, and how these factors can help the individual to create effective business relationships.

The building of positive and effective business relationships is extremely important for the success of an organisation as it enables employees to communicate effectively both with clients and other staff members. This will improve the productivity of the company and increase the likelihood of clients giving the organisation their business.

This course comes under the topic of Personal Development Training. This topic encompasses a number of courses that allow delegates to improve their personal skills and increase their ability to work effectively. Some of these courses include Time Management Training, Exceptional Customer Service Training, and Stress Management Training.

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What’s Included in this Personal Development Training Course?

Delegates will be supplied with the following for this one-day Building Business Relationships course:

  • The Knowledge Academy Building Business Relationships Course Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments

 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Dealing with Difficult People Course Outline

This Dealing with Difficult People course will cover the following modules:

Module 1: Introduction to Dealing with Difficult People

  • What is conflict?
  • Types of conflict
  • What are difficult people?
  • Types of difficult people
  • Methods of dealing with conflict
  • Escalating specific levels of conflict

Module 2: Skills needed in Conflict Resolution

  • How to implement conflict resolution methods
  • Behaviours needed for conflict resolution
  • Conflict resolution approaches – win/win vs compromise
  • Responses to conflict
  • Creating different responses to conflict
  • Converting conflict into opportunity

Module 3: Assertive Behaviour with Difficult People

  • Assertive behaviour
  • Non-assertive behaviour
  • Aggressive behaviour
  • Benefits of being assertive
  • Working towards solving the problem, not attacking the person
  • Assertive in different types of conflict situations

Module 4: Effective Communication Techniques

  • Non-verbal communication
  • Listening is key
  • Tips for approaching and communicating with difficult people

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Who should attend this?

This Dealing with Difficult People training course is designed for individuals who would like to learn how to deal with conflict within their workplace. This course would be especially useful for managers of all types as it is important to ensure that conflict situations are dealt with in order to produce effective teamwork.

Prerequisites

There are no prerequisites for enrolling on this Dealing with Difficult People training course, therefore it is open to everyone.

Dealing with Difficult People Course Overview

This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.

This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.  

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What’s Included?

Delegates will be provided with:

  • The Knowledge Academy Dealing with Difficult People Manual
  • Training Instructor
  • Certificate
  • Refreshments

 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Emotional Intelligence Course Outline

This Emotional Intelligence training course covers the following areas:

  • What is Emotional Intelligence?
  • Thinking, Feeling, and Acting
  • Current Levels of Emotional Competence
  • Areas for Emotional Development
  • Changing Habits
  • Consuming Information
  • Changing Past Conditioning
  • Avoiding Conflict

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Who should attend this Emotional Intelligence Course?

Emotional Intelligence is designed for those wishing to better understand themselves, manage their emotions, handle their reactions, and alter the way they respond emotionally to situations.

Prerequisites

There are no prerequisites for Emotional Intelligence training, hence anyone can attend.

Emotional Intelligence Course Overview

This Emotional Intelligence training course will provide delegates with an enhanced understanding of Emotional Intelligence principles and will equip delegates with the means to change their habits and emotional responses to situations. Managing emotional reactions is of utmost importance because the ability to alter negative perspectives enables the achievement of business success.

Optimistically working towards a goal has the power to change the entire journey towards the outcome, as the positive individual is fully invested in the project. More open thought processes and correct emotional mindsets greatly impact the ability to reach objectives, as openness diminishes limits that emotions set in play. Overall, delegates will become more self-aware of their emotional reactions and will be able to better control their emotions in the workplace.

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What’s Included in this Emotional Intelligence​ Course?

The following is included:

  • The Knowledge Academy Emotional Intelligence Courseware Folder
  • Experienced Instructor
  • Completion Certificate
  • Refreshments​

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Course Outline

Module 1: We Need to Talk

  • Delivering Sensitive News 
  • Delivering Bad or Sad News 
  • Dealing with Rude or Disrespectful Behaviour 
  • Dealing with Bad Behaviour or Poor Performance
  • Saying "No"
  • Determining When You Need to Talk

Module 2: Avoiding Conversation at Own Peril 

  • Complaining: Surest Sign of Avoiding
  • Helpful Hint: Two-Minute Whine Rule
  • Big Deal About Avoiding
  • Showdown
  • Why We Love Avoiding to Talk

Module 3: Nail the Real Issue

  • Finding Out Real Issue 
  • Uncovering the Cold Hard Facts
  • Problem or No Problem: Just Think Before You Speak
  • Setting Expectations
  • But I Have No Time

Module 4: Establishing Your Goal

  • Clarify a Productive Goal
  • Backup Plan

Module 5: Resist Temptation

  • Lose the Urge to Control the Other Person
  • If I Had a Do-Over
  • Top Tools to Recall: Resisting Unproductive Goals

Module 6: Designing Your ABC Message

  • A Little Inspiration
  • Nuts and Bolts of the ABC Method
  • ABCs in Action
  • Top Tools to Recall While Designing Your ABC Message

Module 7: Delivering Your ABC Message

  • Anticipate Their Reactions
  • Unhook Emotionally
  • Story of Support
  • Setting the Stage
  • Top Tools to Recall While Delivering Your ABC Message

Module 8: Remembering That It’s a Talk and Not a Lecture

  • I Already Know How to Listen, Don’t I?
  • First Step in Listening: Shut Up
  • Good News: Listening Can Be Learned
  • Tools to Become a Better Listener
  • Ask Good Questions
  • Acknowledge the Other Person
  • Clarify If Needed
  • Taking Time
  • Top Tools to Recall: Listen Instead of Lecture

Module 9: Dealing with Defences

  • What Is Defensiveness Really About?
  • Hitting a Soft Spot
  • Defensiveness: Attempt to Undermine Your Perspective
  • What Not to Do
  • Cut Them Some Slack
  • Final Caution
  • Top Tools to Recall While Dealing with Defences

Module 10: Managing Freak-Outs

  • Basic Instincts
  • Fight, Flee or Fold
  • Battle Your Basic Instincts
  • How Can You Diffuse Talking Time Bombs?
  • Top Tools to Recall While Fizzling Out Freak-Outs

Module 11: Tools to Stay Cool

  • Their Reactions Are Never Personal
  • What to Do if You Can’t Handle Heat
  • Give Yourself a Break
  • Top Tools to Recall for Staying Cool

Module 12: Tell Me More

  • Power Tools to Take Your Listening Skills Up a Notch
  • Why Do These Techniques Work?
  • Top Tools to Recall: Advanced Listening Skills

Module 13: Respond, Don’t React

  • Resist the Urge to Respond Defensively
  • Learning to Respond Powerfully
  • Wrap It Up!
  • Top Tools to Recall: Responding Powerfully

Module 14: Ultimate Power Tool

  • Adopt the 5:1 Rule
  • Being Genuine is Key
  • Simple Tools for Relationship Building
  • Helpful Hint: The Right Time for Appreciation
  • Top Tools to Recall: Building Relationships

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Prerequisites 

There is no prior requirement to attend Managing Difficult Conversations course.

Audience 

This course is intended for the individual who wants to learn the art of handling a difficult conversation. 

Managing Difficult Conversations Training​ Course Overview

Once in a while, everyone has to face challenging conversation that they feel to be hard, and they are not prepared to have it. Difficult conversations comprise: tackling unacceptable behaviour, addressing performance issues, developmental feedback, handling complaints, etc. Initiating a difficult conversation can be overwhelming, and it is natural for many individuals to delay them rather than taking any action on it. But the problems don’t resolve itself and may cause harm to the workplace and its environment which can have negative cause for all those involved and for the organisation.

This one-day Managing Difficult Conversations training will provide delegates with a detailed understanding to manage difficult conversations. They will learn about the various tools and methods like designing and delivering the message, handling freak-outs, listening instead of lecturing, and dealing with defences are some of the techniques used to tackle difficult conversations. Delegates will also become familiar with topics like building a relationship and using power rule to deal with difficult conversations. The Knowledge Academy’s experienced and highly-skilled trainers will guide delegates throughout this course.

What will you learn:

  • Determine the need for conversation
  • Adopting the right approach
  • Challenging your beliefs and assumptions
  • Open the conversation
  • Present your side of the story
  • Listen to others point to view
  • Handling reactions with care

At the end of the training, the delegates will be skilled in planning and executing difficult talk. They will also learn some essential skills, like listening to others and handling freak-outs. Delegates will become capable of handling difficult conversations that will improve their communication to the next level.

The Knowledge Academy's Managing Difficult Conversations training course will be beneficial for every individual working in any professional field to handle conversations that are not easy to have. It will help them to improve the communication skill that will help them in their career advancement in their respective field.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Creative Writing Training Course Outline

Introduction to Creative Writing

Creative Writing Challenges

  • Challenges to Writers
  • Challenges for Translation
  • Experiment Challenges
  • Design and Quality Challenges

Composition and Creative Writing

Seven Processes of Creative Writing

Writing Fiction

  • Literary Fiction
  • Form and Structure
  • Finding Characters
  • Basics of Storymaking

Creative Nonfiction

Basics of Writing Poetry

  • Listening to Language
  • Finding Language
  • Awakening and Shaping Language
  • Playing with Language

Performing Writing

Writing in the Academy and Community

Tips to Improve Creative Writing

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Prerequisites

There are no formal prerequisites for this course.

Who should attend?

Anyone who wishes to improve their understanding and ability with creative writing can attend this course.

Creative Writing Training Course Overview

Creative writing is the process of appealingly presenting thoughts, feelings or emotions, as opposed to facts. The main purpose of creative writing is to express something, whether it be feelings, emotions, or thoughts.

This Creative Writing Training course is designed to make delegates aware of different writing skills and unlock their creativity and imagination. Delegates will learn how to structure and write literary fiction as well as ‘awaken’ and shape language for poetry.

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What's included?

  • The Knowledge Academy's Creative Writing Training Manual
  • Experienced Instructor
  • Certificate

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Report Writing Training Course Outline

Preparation for Report Writing

  • Setting your Objectives
  • Thinking about the Reader
  • Obtaining the Information

Planning the Report

  • Prioritising the Information
  • Structuring your Material
  • Sequencing your Material

Writing the Report

  • Accuracy, Brevity and Clarity
  • Writing Style
  • Using Illustrations
  • Presentation, Format and Layout
  • Editing
  • Proofing

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Prerequisites

There are no prerequisites to attend this course.

Audience

This course is designed for anyone who wants to develop their report writing skills.

Report Writing Training​ Course Overview

Report writing is creating a description and statement which explains in detail an event, situation, and occurrence as the result of observation or inquiry. It is a formal style of writing elaborately on a topic and consists of different types of reports.

This 1-day Report Writing Training will provide delegates with the necessary knowledge and skills required for presenting information interestingly and professionally. In this course, delegates will learn how they can effectively plan and write the reports with accuracy in their organisation. This training will cover these concepts:

  • Identify the purpose of their reports
  • Structuring material to plan the report
  • Accuracy, brevity and clarity in writing report
  • Presentation, format and layout in writing report
  • Preparation for report writing

In the end, delegates will learn a range of report writing formats which adapt to their needs.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Strategic Planning and Thinking Training Course Outline

  • Defining what "strategic" means
  • Using the strategic planning process to help you make choices about the future nature and direction of your organisation
  • Assessing the benefits and risks of strategic planning
  • Preparing for the planning process including developing a project plan, identifying your stakeholders
  • The value of stakeholder involvement at every phase
  • Undertaking a strategic review to determine ‘where are we now?' including stakeholder research, collaborator/competitor analysis and understanding when and how to use analytical tools such as SWOT, PEST and the Boston Consulting Group matrix to understand your organisation and its environment
  • Thinking about the relationship between outputs, outcomes and impact
  • Identifying strategic direction
  • Taking a fresh look at what your organisation is, what it does, and why
  • Clarifying mission, vision, values and direction of travel
  • Recognising the relationship between organisation strategy and brand identity, and aligning the two
  • Recognising how the findings of the review will impact on the organisation's strategic direction
  • Setting strategic objectives
  • Establishing success criteria
  • Listing priority areas for action and developing objectives
  • Applying SMART strategic thinking skills
  • Using outcomes-based tools
  • Implementing the strategy
  • Understanding the key factors involved in implementing strategy
  • Using action planning tools such as logical frameworking, action planning grids and planning wheels
  • Communicating your strategic plan
  • Undertaking effective monitoring and evaluation
  • Understanding the difference between monitoring, evaluation and impact assessment
  • Identifying the indicators, and how to measure their achievement
  • Recognising emergent approaches to monitoring and evaluation such as participatory, real-time, balanced scorecard

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Prerequisites

Ideally is suitable for managers with strategic planning responsibility.

Who Should Attend this Strategic Planning Training Course?

The Strategic Planning and Thinking course are aimed at corporate or organisation-wide planning, the tools and methods covered will have value for a business unit or departmental managers.

Strategic Planning and Thinking Training Overview

Strategic planning is about getting your organisation where it needs to go. Starting from knowing where you are and moving to where you want to get to, this course takes you right through the strategic development process with supportive tools, techniques and ideas for every stage to increase your strategic thinking skills

What will you learn?

Once you have completed the Strategic Planning and Thinking course you will be able to fully:

  • Confident in differentiating strategic from business planning
  • Understand the importance and value of detailed analysis and have experience in using a variety of tools and techniques.
  • Understanding of monitoring and evaluation, and will have improved your strategic thinking skills.

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What's included in this Strategic Planning and Thinking Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Active Listening Skills Course Outline

An overview of Active listening skills

  • What is Active Listening?
  • Importance of Active listening skills

Steps for Active listening skills

  • Listen Attentively but relaxed
  • Keep your mind open to listening
  • Pause before responding
  • Ask Question for clarification anything
  • Explain in brief in your wording
  • Feel same what the speaker feels

How to improve your Active listening skills

  • Face the speaker and make eye contact
  • Show to the speaker that you are interested and listen properly
  • Provide feedback
  • Do not interrupt the speaker
  • Try to do a conversation in front of the mirror
  • Listen and make a virtualisation picture

Benefits of Active listening skills

  • Understand the motive of conversation
  • Successful Conversation
  • Save time and money
  • Build a strong network and good relation with speaker
  • Reduce the stress level
  • Engagement and Motivation
  • Add-ons Teaching skills
  • Problem-solving or handing issues

Outcomes of Active listening

  • Person feel you are interested in listening
  • Increased self-confidence and understanding
  • Clarifying misunderstanding

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Who should attend this training course?

This Active listening training is designed for every person because its essential thing to listen to someone actively for better understanding of the things. Everyone can improve their skill through joining this training.

Prerequisites

Anyone can attend this training there are no criteria to join this course.

Active Listening Skills Course Overview

Active listening is helpful in improving relations between human beings. Active listening also increases the productivity of the people. Here are some points on why people listen:

  • Listen to get information
  • Listen to understand the situation or concept
  • Listening to build a relation
  • Listen for enjoyment
  • Listen to learn something

Active listening is a technique of listening someone, and some steps are followed during active listening such as listen carefully and attentively, keep your mind open during listening, pause before replying anything, put the question for clarification and lastly summarise in your word.

Active listening skill is beneficial because people can get the trust of the speaker and people can also feel confident in their self. The active listening process leads to successful conversation and on the other hand conversation partner would be happy from counselling or meeting. By having active listening skills, person can build a good relationship with each other. Also, people can become more active in their life.

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What's included in this active listening training?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

E-mail Etiquette Training Course Outline

Introduction to E-mail

  • What is E-mail?
  • Impact of E-mail on Business
  • Consequences of E-Mail
  • Handheld Electronic Devices
  • Internal Considerations
  • Email Pitfalls and Potential

Managing Mailbox

  • E-Mail Management
  • Receiving and Processing E-Mail
  • Auto-Reply Messages
  • Using Folders and Filters

Message Preparation

  • CC and BCC
  • SMART Subject Lines
  • Greetings
  • Message Ending
  • Signatures
  • Disclaimers and Confidentiality Clauses
  • Attachments

Writing E-Mails

  • Traditional Vs Modern Business Writing
  • What Goes Wrong in Written Communication?
  • ABC of Modern Business Writing
  • Benefits of ABC Approach
  • Rules of Good Writing
  • Composing CLEAR Messages

Planning and Structuring Messages

  • Steps to Success in Planning Messages
  • Structure Message Logically
  • Using Lists and Bullets

Creating Bonds and Developing Rapport

  • Online Communication
  • Use E-Mails to Build Relationships
  • Creating Real Bond
  • Building Relationships
  • Keep it Brief

Nurturing E-Mail Netiquette

  • Cyber-Grammar Skills
  • Punctuation
  • Use Active Voice
  • Electronic Emotions
  • Abbreviations

Practising Safe E-Mail

  • Scam Spam
  • Spam Filters
  • Flamers and Trolls
  • Mail Bombing
  • Chain Letters
  • Hoaxes and Snooping

Safety and Security

  • E-Mail Safety and Security
  • Controlled Access
  • Encryption
  • Digital Signatures and Certificates
  • Techniques to Protect Messages
  • Computer Viruses

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Prerequisites

There are no prerequisites to attend this course.

Audience

Anyone who wants to elevate their knowledge and skills to use e-mails effectively can attend this course.

E-mail Etiquette Training Course Overview

E-mail is the most used and efficient way of business communication. It is the factored and most productive type of correspondence; still, many organisations overlook this critical type of business correspondence. The Knowledge Academy’s E-mail Etiquette Training is designed to provide you with the techniques and skills required to write a professional e-mail with effective email structure.

In this E-mail Etiquette Training, delegates will gain knowledge about various pitfalls and potential of e-mail. Delegates will learn how to do effective e-mail management and how to use folders and filters. In addition, they will also learn about SMART subject lines as well as about disclaimers and confidentiality clauses.

During this 1-day training, delegates will get an understanding of how to plan and structure your messages. They will also learn how to use lists and bullets while writing an e-mail. Furthermore, delegates will be introduced to e-mail netiquette, digital signatures, and digital certificates. On completion of this course, delegates will be able to write effective e-mails to achieve clarity and avoid miscommunication.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Podcasting Course Outline

Introduction to Podcasting

  • Podcasting Fundamentals
  • Define Podcasters
  • Create a Podcast
  • Quest for Podcasts

Choosing Podcatcher Software

  • Define Podcatcher Software
  • Podcatcher Software for Windows, Macs, and Linux
  • Overview of Aggregators

Finding and Subscribing to Podcasts

  • Finding Podcasts
  • Using Podcatcher Software
  • Using Media Player Play Lists and Portable Media Players

Choosing Podcast Format

Producing a Podcasts

Semiprofessional Podcast Studio

  • Hardware Components
  • Mixers and Audio Processing
  • Digital Device Recording Considerations

Recording Locations and Process

  • Podcasting in Car, Public Places, Meetings and Conventions
  • Setting Up Software and Back-up Recorder
  • Ready to Record
  • Recording Pitfalls
  • Telephone Interviews

Recording Postproduction

Identify a Web Host for Podcast

  • Podcast-Hosting Scenarios
  • File Distribution Methods
  • Resources for Finding a Host

Podcast Publishing and Distribution Methods

  • Podcasting with a Weblog
  • Self-Hosting Weblogs
  • Working with Commercial Weblog Services

Uploading Files and Publishing Show

Feedback, Promotion, and Paying Bills

  • Collecting Feedback
  • Promoting Podcast
  • Advertising and Accepting Advertisers

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Prerequisites:

There are no formal prerequisites for attending this course.

Audience:

Anyone interested in creating a podcast can attend this course. Individuals working in media and communications can also participate in this course.

Introduction to Podcasting​ Course Overview

Podcasting refers to the preparation and distribution of audio files using RSS to the subscribed users’ computers. These audio files can then be uploaded to multimedia players or digital music. The format of podcasting is similar to radio or television shows. Anyone can create and share their opinions and thoughts with the podcast. This Introduction to Podcasting is designed to provide extensive knowledge of Podcasting.

This 1-day training course will teach delegates about all the fundamentals of podcasting. Delegates will learn how to create a podcast and how to choose a podcatcher software. In addition, delegates will become familiarised with Podcatcher software and aggregators. Delegates will also learn about how to choose a Podcast format and produce a podcast.

During this training course, delegates will gain knowledge of podcasting in different locations, such as in public places and meetings. They will learn how to identify a web host for the podcast. Furthermore, delegates will learn about self-hosting weblogs and commercial weblog services. By the completion of this course, delegates will be able to upload files and publish their shows.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Motivation and Goal Setting Course Outline

Module 1: Introduction

  • Motivation and Goal Setting
  • Importance of Goals

Module 2: Goal Setting Theory

  • Method 1: 1-4C F
  • Method 2: SMART
  • Method 3: Backwards Goal Setting

Module 3: How to Prioritise your Personal Goals

Module 4: Process of Goal Setting

  • Self-Awareness
  • Awareness of your Options
  • Awareness of Options that Best “Fit” You
  • Awareness of the Main Steps Required to Reach your Goal

Module 5: Strategies of Maintaining Motivation and Progress Towards your Goals

  • How to Visualise your Long-Range Goal?
  • Set your goals in writing
  • Map Out Your Goals
  • Keep a Record of your Progress
  • Maintain Positive Expectations

Module 6: Maslow’s Need Hierarchy Model

Module 7: Self-Motivation at Work

  • Motivation Challenges

Module 8: Useful Goal Setting Tools

  • Non-Digital Goal Setting Tools
  • Digital Goal Setting Tools

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Prerequisites

In this Motivation and Goal Setting training, there are no formal prerequisites.

Audience

This Motivation and Goal Setting training intend to give proven strategies of goal-setting that assist in enhancing work procedures and developing your daily working life with self-confidence and motivation for everyone from front-line staff to C-Suite directors.

Motivation and Goal Setting Course Overview

A goal is an objective toward which you can focus and direct your efforts. You are bound to go off in the wrong direction without a goal, thereby wasting time and energy. Your goal should be more precise and less generic than only acquiring education. You require to devise a simple notion not just about what you desire in your life, but also about why you want it. It is the goal that sets the almost blind deep-seated faith that if you keep working everything can turn out entirely.

In this 1-day training, delegates will gain knowledge of how they can motivate themselves on their own. Delegates will attain the knowledge of how they can establish self-awareness, confidence and success. This training is systematic and captivating with brilliantly illustrated steps that will help you getting accuracy, motivation, and goal achieving.

This training will cover various concepts, such as:

  • Basic concepts of goal setting with motivation
  • Theory of goal setting
  • Techniques of self-motivation
  • Tools of goal setting

At the end of this training, delegates will also understand how to prioritise your personal as well as professional goals using various goal-setting methods. Delegates will attain the knowledge of how to they can utilise the procedures of self-motivation and maintaining motivation towards your goals.

The Knowledge Academy’s Motivation and Goal Setting course will provide a thorough understanding of Maslow’s Need Hierarchy Model for human motivation and various goal-setting tools for everyone from front-line staff to C-Suite directors.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Getting Back into Work Masterclass Course Outline

Module 1: Set Yourself for the Success

  • Make Time for your Return to Work
  • Make a Return to Work Plan
  • Get in the Right Frame of Mind

Module 2: Build your Confidence

  • Identify your Strengths and Skills
  • Remind yourself of your Experience and Achievements
  • Recognise your Self-Doubts

Module 3: Get Clear on your Career Direction

  • Think About What You Want from your Next Job
  • Work Out the best Route Back-In

Module 4: Update your Skills and Knowledge

  • Identify what Skills and Knowledge Need Updating
  • Find Out where you can Update with Training Courses
  • Consider how Else you can Update

Module 5: Network

  • Use and Develop your Networks
  • Create your Return-to-Work Introduction

Module 6: Find Job Opportunities

  • Networking
  • Jobs Boards and Recruiters
  • Government Supported Schemes
  • Speculative Applications
  • Retraining Support
  • Start-up Advice
  • Volunteering Opportunities

Module 7: Prepare yourself for Interviews

  • Write your CV and Cover Letter
  • Understand the Different Types of Interview Questions
  • General Interview Questions
  • Competency-Based Interview Questions
  • Strengths-Based Interview Questions

Module 8: Negotiate Efficiently

Module 9: Get Ready to Return to Work

  • Plan for Charges at Home
  • Find Solutions for any Caring Responsibilities
  • Get into a Return-to-Work Mind-set
  • Work Through your Finances

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Prerequisites

In this Getting Back into Work Masterclass training, there are no formal prerequisites.

Audience

This Getting Back into Work Masterclass is ideal for anyone who wants to get ready for work after a long career break.

Getting Back into Work Masterclass ​Course Overview

The idea of going back to work after a long period of time away from the workplace can be daunting. There is always a risk of getting left behind, which can disrupt confidence and make the idea of going back to work look intimidating but make your return to work a successful one. You can conquer the fear, and handle it head-on, and now is the time to take the initiative and re-evaluate in which direction your profession or career to go.

In this 1-day training, delegates will gain knowledge of how to tackle the situation when you are going to apply for a new job role completely after a career break. Delegates will attain the understanding of how we can give appropriate answers when employers ask you about ‘why you took time off in the first place’. This course will provide the knowledge of creating a career plan for their better future.

This training will cover various concepts, such as:

  • Make a return to work plan
  • Remind your experience and achievements
  • Managing various kinds of interviews questions
  • Identify your skills and knowledge needs to update

At the end of this training, delegates will also understand how to find new job opportunities after a long career break. Delegates will attain the knowledge of how to prepare yourself for interview questions. Delegates will accomplish the understanding of building networks and then utilise them for creating return-to-work introduction and adapting new working environment during this training.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Voice Over Artist Masterclass​ Course Outline

Module 1: Introduction

  • What is a Voice Over?
  • Who is a Voice Over Artist and What is the Job of a Voice Artist?
  • Creating Character Voices

Module 2: Set Up, Tools and Resources

  • Overview of Setting Up and Getting Up
  • How to Set a Home Recording Studio?
  • Voice Over Recording Tool
  • Software for Edit Audio
  • External Studio Recording

Module 3: Training Voice

  • Warming Up your Voice
  • How to increase the Resonance and Depth of Voice?
  • Mouth Closure and Tension
  • Five Vocal Elements
  • How to Upwards and Downwards Pitch Movement Between Each Word?
  • How to End a Sentence?
  • Reading Lists
  • How to Voice Numbers and Hard Words with Perfection?

Module 4: Audio Editing and File Types

  • Introduction to Audio Editing
  • Reading Waveforms
  • Audio File Types and Managing different files
  • Keyboard Shortcuts

Module 5: Reading Scripts and Using Appropriate Voice Styles

  • Getting into the Head of Listeners
  • Reading Sight
  • Anchoring Voice Styles and Accents
  • Arm Movements While Recording

Module 6: Building Voice Over Business

  • Role of a Voice Over in Different Businesses
  • Business Model and Workflow
  • Tips for your Voice Over Website
  • Service Marketing
  • Audio Books
  • How to Create Showreels?
  • Templates and Boilerplates

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Prerequisites

In this Voice Over Artist Masterclass training, there are no formal prerequisites.

Audience

This Voice Over Artist Masterclass training designed for those who wish to become a voice-over artist in any field like radio stations, education, audiobooks, television, games, animation and phone systems.

Voice Over Artist Masterclass​ Course Overview

Voice Over is also called voice acting. The only eligibility criteria to become a voice-over-artist is a good voice. While, it may seem very easy, but when it comes actually to do a voice-over for a video or a character, many things come into the picture. But, primarily a good voice and control over various kinds of voice modulations are the necessities to become a VO artist. Voice-Over-Artists allow their voice to various visual projects like documentaries, e-Books, videos, films, TV shows.

In this 1-day training, delegates will gain knowledge of concepts and the job role of a Voice Over Artist. Delegates will also understand how they can train their voice through different activities as well as methods. Delegates will also attain the knowledge of how to edit audio and various file types.

This training will cover various concepts, such as:

  • How to create character voices?
  • How to set up the software for editing audio?
  • How to start and end a sentence with effectiveness while recording?
  • Getting into the head of listeners
  • Role of a voice-over artist in a business

At the end of this training, delegates will also understand to maintain different audio file types. Delegates will also gain the knowledge of voice hard words and numbers with perfection. Delegates will also understand how they can set up a voice over business and marketing services.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Audio Transcription Masterclass Course Outline

Module 1: Introduction to Audio Transcription

  • Basics of Transcribing Straight Forward Paragraphs
  • Formatting Requirements
  • Commonly Misspelt Words
  • Different Business Document Formats
  • Using Audio Transcription Equipment
  • Accurately Producing Business Documentation

Module 2: Transcribing:

  • A Letter
  • Memo
  • Report
  • Changing of Line Spacing

Module 3: Transcribing a Variety of Documents:

  • Special Marks
  • Brackets and Vertical Space
  • Routing of Documents
  • The Display of Text in Coloumns

Module 4: Transcribing Various Documents from Dictation comprising of:

  • Hesitations
  • Corrections
  • Missing Text

Module 5: Transcribing Different Types of Documents as well as Timing

  • Enhancing the Timing and Audio Transcription Skills to Maximise the Speed

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Prerequisites

In this training, there are no formal prerequisites.

Audience

This course is for anyone wishing to build on their Audio Transcription skills using a word processor. It is also beneficial for anyone keen to work in an Office Administration role.

Audio Transcription Masterclass Course Overview

Audio Transcription is an account of any verbal communication in writing. Audio Transcription converts any video or audio clip into an experience for the audience.

The main objective of this Audio Transcription Masterclass training is to enhance the timing and audio transcription skills of delegates. They will also be able to achieve the proficiencies and abilities required to build on their Audio Transcription skills using a word processor.

This training will cover various concepts, like delegates, will learn:

  • How to operate audio transcribing equipment?
  • How to transcribe sentences, paragraphs, business memos, correspondence and reports?
  • How to do document transcription?
  • How to manage the misspellings and sound-alike words?

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Get into Journalism Training​ Course Outline

Module 1: An Overview

  • Journalism
  • Media Functions
  • Journalism History

Module 2: A Matter of Facts

  • Fact vs Opinion
  • The News Values and Analysing
  • The News Elements and Recognising
  • Hard News and Soft News
  • Writing with Style
  • News Story Structure
  • News Writing

Module 3: News Gathering and Interviewing

  • Compiling a Beat Sheet
  • Preliminary Beat Report
  • Events Calendar
  • Background Research
  • Investigative Reporting
  • Conducting and Preparing the Interview
  • Writing the Interview

Module 4: Feature Writing

  • Feature Leads, Bodies and Conclusions
  • Planning a Feature Story

Module 5: Sports Writing

  • Analysing Sports Stories

Module 6: A Matter of Opinion

  • What an Editorial Does
  • Analysing and Writing an Editorial

Module 7: Headlines Writing and Typography & Graphics

  • Counting Headlines
  • Writing Headlines
  • Designing a Logo
  • Writing Captions

Module 8: Layout and Design and Writing for Broadcast

  • Designing a Nameplate
  • Designing a Front Page
  • Analysing Radio News
  • Analysing Television News

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Prerequisites

In this Get into Journalism training, there are no formal prerequisites.

Audience

Get into Journalism training is intended for those who are considering a profession in Journalism and wishing to gain more knowledge about the basic principles of this profession.

Get into Journalism Training​ Course Overview

Journalism is a kind of writing which explains people about things that occurred, but that they might not have known about already. People who write journalism are called “journalists.” They might work in magazines, newspapers, websites or for TV or radio stations. The essential quality shared by good journalists is curiosity. Good journalists like to read and want to find out as much as they can about the world around them.

This Get into journalism training will help you to show your dedication to potential employers and give you a summary of the life of a journalist. In this 1-day training, delegates will gain knowledge of the various kinds of Journalism. Delegates will also understand how to analyse and write different types of stories in Journalism.

This training will cover various concepts, such as:

  • Basic concepts of journalism
  • Different kinds of writing
  • How to create effective content for stories and headlines?
  • Methods of designing a logo and front page in a broadcast

At the end of this training, delegates will also understand the fundamental ideas of journalism and its different types. Delegates will attain the knowledge of how they can utilise the various kinds of writing (feature, sports and headlines) in editorials, newspapers, magazines.

The Knowledge Academy’s Get into Journalism course will provide an understanding of how to design a logo and nameplate in a broadcast. It also provides knowledge of analysing radio news as well as TV news.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Job Searching Masterclass Course Outline

Module 1: Introduction

  • Self-Introspection
  • Self-Realisation
  • Self-Motivation

Module 2: Job Search Strategies

  • What is a Goal?
  • What is an Ideal Goal?
  • Research Your Options

Module 3: Resume Writing

  • What is Resume Writing?
  • Elements of a Resume
  • How to Deal with Awkward Points on Resume?
  • Organising Your Resume
  • Format of a Resume

Module 4: Cover Letter

  • What is a Cover Letter?
  • Features and Elements of a Cover Letter
  • Format of a Cover Letter

Module 5: Portfolio

  • The Need for Portfolio
  • Essentials of Portfolio

Module 6: Where to Search

  • Offline
  • Online/LinkedIn

Module 7: Interview

  • Preparing for an Interview

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Prerequisites

In this Job Searching Masterclass training, there are no formal prerequisites.

Audience

This Job Searching Masterclass training is ideal for anyone from front-line staff to C-Suite directors.

Job Searching Masterclass​ Course Overview

Searching for a job is very difficult and time-consuming. Job search strategies are continually growing with our new economy and make it necessary for you to keep updated with the changes and adapt procedures to make sure that you do not get left behind.

In Job Searching Masterclass training, delegates will gain knowledge of how to determine their job interests. Delegates will also attain an understanding of how to prepare job search documents. This training will cover various concepts, such as:

  • Finding job opportunists
  • Researching job opportunists
  • Online and offline search
  • Applying for a Job

At the end of this training, delegates will understand the basic concepts of self-introspection, self-realisation, self-motivation. Delegates will gain knowledge of different techniques of job searching.

The Knowledge Academy’s Job Searching Masterclass course will provide an understanding of how to prepare documents such as a resume, portfolio and cover letter for interviews.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Speedwriting Masterclass Course Outline

Module 1: Introduction

  • Information Writing
  • Speedwriting
  • Speaking Books
  • Rewriting Information

Module 2: Utilisation of Existing Content

  • Public Domain Works
  • Private Label Rights

Module 3: Formatting and Editing

  • Adding Additional Comments
  • Formatting and Converting
  • Editing

Module 4: Basic Principles

  • Silent Letters and Vowels
  • Phonetics and Prefixes
  • Use of Subscript and Superscript
  • Suffixes
  • Dictation Passages

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Prerequisites

In this Speedwriting Masterclass training, there are no formal prerequisites.

Audience

This Speedwriting Masterclass training is designed to help delegates to precisely record the spoken word, up to speeds of up to 40 wpm. This training is beneficial for office administration type positions such as:

  • Secretary
  • Medical Secretary
  • Legal Secretary
  • Personal Assistant
  • Executive Assistant
  • Virtual Assistant

Speedwriting Masterclass​ Course Overview

Speedwriting is a method of writing very fast and is supposed to be especially helpful for taking notes. One of the benefits of speedwriting is that it utilises standard letters and characters from the alphabet together with common symbols like commas, dashes and periods. The use of common letters and symbols makes it comparatively easy for people to read and understand quickly when compared to other methods.

In this 1-day training, delegates will gain knowledge of the fundamentals of speedwriting. Delegates will also attain an understanding of how to utilise the various symbols and enhance the speed of writing.

This training will cover various concepts, such as:

  • How to write the information?
  • How to use the existing content?
  • Basic principles of speedwriting

At the end of this training, delegates will understand how to add vowels, prefixes, subscript, superscript and suffixes while writing. Delegates will attain knowledge of how to edit, format and convert the comments.

The Knowledge Academy’s Speedwriting Masterclass course will provide an understanding of how to work on public domain and private label rights.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Proofreading Masterclass Course Outline

Module 1: Proofreading & Copyediting

  • Introduction to Proofreading
  • What is Copyediting?
  • A Proofreader’s Responsibilities
  • Discover Industries and Types of Content that Require Proofreaders
  • Why and How to Choose a Niche?

Module 2: Common Mechanical Errors & How to Fix them

  • Grammar Assessment
  • Correct Spelling, Punctuation, Word Use, And Grammar
  • The Differences in US and UK English
  • Test All Mechanical Lessons
  • The Basics of Microsoft Word
  • Common Spelling Mistakes
  • Style
  • Academic Proofreading
  • Referencing and Citations
  • Formatting in Microsoft Word

Module 3: Formatting, Proofreaders' Marks, Proofreading Graphics & Art, Industry Terms

  • How to Proofread Formatting Errors?
  • Error Hotspots
  • Proofreading Visual Content
  • Proofreaders’ Marks
  • Proofing Marks
  • Content Industry Terms

Module 4: How to Use Style Guides and Style Sheets?

  • Learn the Importance of Style Guides and Sheets
  • How to Create and Use a Style Sheet
  • How to Use the Major Style Guides?

Module 5: Proofreading with Editing Programs

  • Proofreading vs Editing
  • How to Use Industry Standard Editing Programs?

Module 6: Working with Diverse Content

  • Understanding of Content Creation and Content Marketing
  • Proofreading Online and Digital Content
  • Learn How Proofreaders and Copy Editors Maintain Consistency in Content

Module 7: Proofreading Strategies and Tips

  • Personal Proofreading Tips

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Prerequisites

In this Proofreading Masterclass training, there are no formal prerequisites.

Audience

This Proofreading Masterclass training is designed for anyone who wants to improve their individual/team business writing. It is also beneficial for Bloggers, content creators and small business owners.

Proofreading Masterclass ​Course Overview

Proofreading can be defined as the process of reviewing a writing's final draft to make sure that accuracy and consistency in grammar, spelling, punctuation, and format is there in the final draft. Proofreading means carefully examining your text to detect and correct typos and errors in style, grammar and spelling. Here are a few techniques. Your personal and professional goals must produce error-free writing. Instead of the loose usage of vocabulary on social networking and email messages, it is expected that home, school environments, corporate communication, blogs, applications, and commercial copies should be written error-free.

This Proofreading Masterclass course will help the delegates to master the fundamentals of proofreading. This course explores advanced proofreading and editing techniques for each and every situation. During this 1-day course, the delegates will begin with an introduction to proofreading fundamentals which will sharpen their grammar and writing skills and will create an extra skill challenge.

This Proofreading Masterclass course covers the following topics:

  • Editing and proofreading: an introduction
  • The basics of Microsoft word
  • Common spelling mistakes
  • Common grammar mistakes
  • Common punctuation mistakes
  • Other common errors
  • Style
  • Academic proofreading
  • Referencing and citations
  • Formatting in Microsoft word

At the end of this training, delegates will learn how to sharpen their proofreading skills so that they will be able to realise their potential. The delegates will learn every single skill from correcting errors in spelling, grammar, and punctuation to dealing with different writing and referencing styles.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 646-687-6780 or Inquire.

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Frequently asked questions

FAQ's

You will receive your Knowledge Academy courseware folder and refreshments
Yes, we provide official Knowledge Academy certificates
Please arrive at your training venue for 08:45am
The Knowledge Academy is the Leading global training provider in the world for Personal Development Training.
The price for Personal Development Training certification in the United States starts from $595.

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