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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Exceptional Customer Service Training - United States

Key points about this course


Duration: 1 Days*

Support: 24/7

Dates & Prices Inquire
  • Discover how to enhance your customer service skills.
  • Includes course materials, experienced instructor, and certificate.
  • Delivered by our skilled Customer Service trainers.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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In-house

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Classroom

Take all courses remotely with Home Virtual

Many people are switching to our Home Virtual Classes so they can keep on learning just like they would in a classroom.

  • Easy to join a class in just 3 simple steps
  • Interact with a live trainer and your peers
  • All you need is a device with Internet (camera and microphone recommended)
  • In a survey, 85% of students said that Virtual Classes were better than classroom courses at a venue

Join a Live Class for free Dates & Prices

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 1 Days*

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

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646-687-6780
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Exceptional Customer Service Training Dates & Prices

Select your preferred delivery method

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Office Icon All Online Instructor-Led courses are delivered in real-time
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Wed 1st Apr 2020
Places available
$1219
Los Angeles
Fri 3rd Apr 2020
Places available
$1669
Seattle
Fri 3rd Apr 2020
Places available
$1669
Atlanta
Fri 3rd Apr 2020
Places available
$1669
Wed 15th Apr 2020
Places available
$1219
San Jose
Fri 17th Apr 2020
Places available
$1669
Fri 17th Apr 2020
Places available
$1195
Denver
Fri 17th Apr 2020
Places available
$1669
Portland
Fri 17th Apr 2020
Places available
$1669
Wed 22nd Apr 2020
Places available
$1219
Minneapolis
Fri 24th Apr 2020
Places available
$1669
New York
Fri 24th Apr 2020
Places available
$1669
Chicago
Fri 24th Apr 2020
Places available
$1669
Wed 29th Apr 2020
Places available
$1219
Irvine
Fri 1st May 2020
Places available
$1669
Washington D.C.
Fri 1st May 2020
Places available
$1669
Austin
Fri 1st May 2020
Places available
$1669
Wed 6th May 2020
Places available
$1219
Fri 8th May 2020
Places available
$1195
Boston
Fri 8th May 2020
Places available
$1669
Las Vegas
Fri 8th May 2020
Places available
$1669
New York
Fri 8th May 2020
Places available
$1669
Wed 13th May 2020
Places available
$1219
Sacramento
Fri 15th May 2020
Places available
$1669
Dallas
Fri 15th May 2020
Places available
$1669
Houston
Fri 15th May 2020
Places available
$1669
Wed 20th May 2020
Places available
$1219
Philadelphia
Fri 22nd May 2020
Places available
$1669
San Francisco
Fri 22nd May 2020
Places available
$1669
San Antonio
Fri 22nd May 2020
Places available
$1669
Wed 27th May 2020
Places available
$1219
Denver
Fri 29th May 2020
Places available
$1669
Washington D.C.
Fri 29th May 2020
Places available
$1669
Wed 3rd Jun 2020
Places available
$1219
San Diego
Fri 5th Jun 2020
Places available
$1669
Atlanta
Fri 5th Jun 2020
Places available
$1669
Fri 5th Jun 2020
Places available
$1195
Detroit
Fri 5th Jun 2020
Places available
$1669
Wed 10th Jun 2020
Places available
$1219
Phoenix
Fri 12th Jun 2020
Places available
$1669
Portland
Fri 12th Jun 2020
Places available
$1669
San Jose
Fri 12th Jun 2020
Places available
$1669
Wed 17th Jun 2020
Places available
$1219
Los Angeles
Fri 19th Jun 2020
Places available
$1669
New York
Fri 19th Jun 2020
Places available
$1669
Minneapolis
Fri 19th Jun 2020
Places available
$1669
Wed 24th Jun 2020
Places available
$1219
Dallas
Fri 26th Jun 2020
Places available
$1669
San Francisco
Fri 26th Jun 2020
Places available
$1669
Sacramento
Fri 26th Jun 2020
Places available
$1669
Philadelphia
Fri 10th Jul 2020
Places available
$1669
Fri 10th Jul 2020
Places available
$1195
Colorado Springs
Fri 10th Jul 2020
Places available
$1669
Chicago
Fri 10th Jul 2020
Places available
$1669
Tampa
Fri 17th Jul 2020
Places available
$1669
Houston
Fri 17th Jul 2020
Places available
$1669
Boston
Fri 17th Jul 2020
Places available
$1669
Washington D.C.
Fri 24th Jul 2020
Places available
$1669
San Jose
Fri 24th Jul 2020
Places available
$1669
San Antonio
Fri 24th Jul 2020
Places available
$1669
Irvine
Fri 31st Jul 2020
Places available
$1669
New York
Fri 31st Jul 2020
Places available
$1669
Phoenix
Fri 31st Jul 2020
Places available
$1669
San Diego
Fri 7th Aug 2020
Places available
$1669
Atlanta
Fri 7th Aug 2020
Places available
$1669
Las Vegas
Fri 7th Aug 2020
Places available
$1669
Fri 7th Aug 2020
Places available
$1195
Denver
Fri 14th Aug 2020
Places available
$1669
Los Angeles
Fri 14th Aug 2020
Places available
$1669
Sacramento
Fri 21st Aug 2020
Places available
$1669
Detroit
Fri 21st Aug 2020
Places available
$1669
Seattle
Fri 28th Aug 2020
Places available
$1669
Minneapolis
Fri 28th Aug 2020
Places available
$1669
Dallas
Fri 4th Sep 2020
Places available
$1669
Fri 4th Sep 2020
Places available
$1195
Chicago
Fri 4th Sep 2020
Places available
$1669
Austin
Fri 11th Sep 2020
Places available
$1669
Houston
Fri 11th Sep 2020
Places available
$1669
Philadelphia
Fri 18th Sep 2020
Places available
$1669
San Francisco
Fri 18th Sep 2020
Places available
$1669
Boston
Fri 18th Sep 2020
Places available
$1669
Portland
Fri 25th Sep 2020
Places available
$1669
Los Angeles
Fri 25th Sep 2020
Places available
$1669
Washington D.C.
Fri 25th Sep 2020
Places available
$1669
New York
Fri 2nd Oct 2020
Places available
$1669
Phoenix
Fri 2nd Oct 2020
Places available
$1669
San Diego
Fri 2nd Oct 2020
Places available
$1669
Fri 2nd Oct 2020
Places available
$1195
San Jose
Fri 9th Oct 2020
Places available
$1669
Las Vegas
Fri 9th Oct 2020
Places available
$1669
Denver
Fri 16th Oct 2020
Places available
$1669
Atlanta
Fri 16th Oct 2020
Places available
$1669
Colorado Springs
Fri 23rd Oct 2020
Places available
$1669
Dallas
Fri 23rd Oct 2020
Places available
$1669
Austin
Fri 30th Oct 2020
Places available
$1669
Irvine
Fri 30th Oct 2020
Places available
$1669
Chicago
Fri 30th Oct 2020
Places available
$1669
Detroit
Fri 6th Nov 2020
Places available
$1669
Fri 6th Nov 2020
Places available
$1195
Seattle
Fri 6th Nov 2020
Places available
$1669
Houston
Fri 13th Nov 2020
Places available
$1669
San Francisco
Fri 13th Nov 2020
Places available
$1669
Los Angeles
Fri 20th Nov 2020
Places available
$1669
Tampa
Fri 20th Nov 2020
Places available
$1669
Denver
Fri 4th Dec 2020
Places available
$1669
San Diego
Fri 4th Dec 2020
Places available
$1669
New York
Fri 4th Dec 2020
Places available
$1669
Colorado Springs
Fri 11th Dec 2020
Places available
$1669
Fri 11th Dec 2020
Places available
$1195
Phoenix
Fri 11th Dec 2020
Places available
$1669
Atlanta
Fri 11th Dec 2020
Places available
$1669
San Antonio
Fri 18th Dec 2020
Places available
$1669
Washington D.C.
Fri 18th Dec 2020
Places available
$1669
San Jose
Fri 18th Dec 2020
Places available
$1669

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 1 Days*

Support: 24/7


Course Information

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with yearsd of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

Exceptional Customer Service Course Outline

What is Customer Service?

  • Importance of Customer Service
  • Customer Service Skills
  • Different Communication Vehicles

Communication Barriers

  • Types of Barriers
  • Delivering Effective Customer Service
    • Self-Assessments
    • Questions and Answers
    • Rapport with Customers
    • Meet Customer Expectations

Handling Difficult Customers

  • How to deal with Difficult Customers
  • Solving the Problem

Assertiveness Techniques

  • Structure Communication with Customers
  • Dealing with Difficult Situations

Neuro-Linguistic Programming

  • Examples of NLP

Body Language

  • Facial Expressions
  • Body Posture
  • Gestures
  • Handshakes

Who Should Attend this Customer Service Training?

This course would be useful in the following careers:

  • Personal Assistant & Receptionist
  • Secretary
  • Assistant
  • Office Administrators or Office Managers
  • Office Clerk
  • Marketing Assistants or Marketing Managers
  • Customer service Team Member or Supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales Manager
  • Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.
There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.
We provide you with: a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.
Please arrive at the venue at 8:45am.
The price for Exceptional Customer Service Training certification in the United States starts from $939
The Knowledge Academy is the Leading global training provider in the world for Exceptional Customer Service Training.

What's Included in this Customer Service Training Course?

  • A Comprehensive Customer Service Training Course Folder 
  • A Customer Service Training Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • Utilising assertive styles in difficult
  • Building your confidence and being able to say no
  • Understanding how others perceive your behaviour
  • Understanding how using customer-focused communication improves your service standard
  • Practising how to turn customer service disappointments into a positive experiences

Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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