Conflict Management Training Overview

Conflict Management Training Course Outline

Module 1: Introduction to Conflict Management

  • Conflicts
  • Conflict Management in the Organization
  • Importance of Conflict Management

Module 2: Concept of Conflicts

  • Transition of Conflict Management
  • Traditional View
  • Human Relation View
  • Inter-Actionist View
  • Forms of Conflict in Organization
  • On the Basis of Direction
  • On the Basis of Levels

Module 3: Causes of Conflicts

  • Personality Clashes
  • Unrealistic Needs and Expectations
  • Business Values
  • Unresolved Workplace Issue
  • Increase in Workload

Module 4: Techniques

  • Forcing
  • Win-Win (Collaboration)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Types of Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflict Resolution

  • Stages of Conflict
  • Role of Third Party in Resolving Conflicts

Module 7: Framework of Organizational Conflict Management

  • Triangle of Truth
  • Receiving Feedback
    • Seek Feedback on an Ongoing Basis
    • Listen Carefully
    • Thank the Giver of the Feedback
    • Reflect
    • Look Forward

Module 8: How to Prevent Future Conflict?

  • Ways to Prevent Future Conflicts

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Who should attend this Conflict Management Training Course?

The Conflict Management Course in the United States is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:

  • Managers
  • Supervisors
  • Human Resources (HR) Professionals
  • Team Leaders
  • Project Managers
  • Healthcare and Social Services Professionals
  • Business Professionals

Prerequisites of the Conflict Management Training Course

There are no formal prerequisites for this Conflict Management Course.

Conflict Management Course Overview

The Conflict Management Course in the United States addresses the critical need for effective conflict resolution in today's workplace. Conflicts, arising from differing opinions and personal preferences, can be disruptive and challenging to handle. In the modern business environment, where collaboration and teamwork are crucial, the ability to recognize and resolve conflicts is highly relevant. This training develops the skills necessary to navigate and manage conflicts.

Mastering Conflict Management is important for professionals across all sectors, especially Team Leaders, Managers, HRs, etc. Conflict can disrupt productivity, damage relationships, and hinder organizational success. Understanding the principles of conflict resolution with this training in the United States empowers individuals to maintain a harmonious work environment and build stronger professional relationships, making it a vital skill for career growth and leadership roles.

The 1-day Conflict Management Training in the United States provided by the Knowledge Academy offers delegates a comprehensive understanding of conflict resolution within an organizational context. Delegates will learn various Conflict Management techniques, how to handle different types of conflicts, and the role of third parties in conflict resolution.

Course Objectives

  • To equip delegates with the knowledge and skills necessary to handle conflicts effectively
  • To provide an understanding of various Conflict Management techniques
  • To teach participants how to maintain positive relationships with colleagues and team members
  • To address the emotional aspects of conflicts and offer strategies for managing them
  • To explore the different phases of conflict and the conflicting resolution model
  • To enable delegates to proactively manage and overcome conflicts within the organization

Upon completion of this course in the United States, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. They will be better equipped to manage conflicts, maintain positive professional relationships, and contribute to the overall success of their organization.

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What’s included in this Conflict Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Conflict Management Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Conflict Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

What our customers are saying

Conflict Management Training FAQs

Conflict management is the process of identifying, addressing, and resolving disputes or disagreements between individuals or groups in a constructive and collaborative manner. It involves employing strategies to minimize negative consequences and promote positive outcomes in various interpersonal or organizational settings.
This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion. Learn Conflict Management Online by The Knowledge Academy and you can gain a competitive edge in the job market.
Conflict Management Certification enhances interpersonal skills, equipping individuals with proven techniques to address and resolve conflicts professionally, fostering positive relationships in both personal and professional spheres.
In this Conflict Management Course, you will learn communication strategies, negotiation skills, and techniques to resolve conflicts efficiently, fostering a harmonious and productive environment in various settings.
Anyone seeking to enhance interpersonal skills and resolve conflicts in professional or personal settings can benefit from this Conflict Management Course, fostering a more harmonious and productive environment. This training is valuable for individuals at all levels of an organization, from employees to managers and leaders.
There are no formal prerequisites for this Conflict Management Training Course.
Yes, we provide corporate training for this Conflict Management Course. We offer courses tailored to your organizational needs for a smooth learning journey.
Yes. The Knowledge Academy offers flexible learning options for the Conflict Management Training Courses which helps delegates learn according to their convenience. These learning modes include the online instructor-led training, classroom training, on-site training, and self-paced training.
The difficulty levels for the Conflict Management Courses vary, typically ranging from beginner-friendly content focused on basic communication skills to advanced courses addressing complex organizational conflicts. The challenge increases as degates delve into nuanced negotiation techniques and leadership strategies for resolving intricate interpersonal disputes.
The duration of this Conflict Management Course spans across 1 day.
Do you offer 24/7 support for the Conflict Management Training Course?
The training fees for Conflict Management Training certification in the United States starts from $1295
The Knowledge Academy is the Leading global training provider for Conflict Management Training.
Please see our Management Courses courses available in the United States
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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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