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Management Training

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Introduction to Management Course Outline

Module 1: Introduction to Management

  • What is Management?
  • Leadership Vs Management

Module 2: Role of a Manager

  • What is the Role of the Manager?
  • Responsibilities of a Manager
  • Objectives of a Manager

Module 3: Qualities of a Successful Manager

  • Succeeding as a Manager
  • Useful Skills to Have

Module 4: Self-Assessment of Management Skills

  • Types of Management Style
    • Directive
    • Authoritative
    • Affiliative
    • Participative
    • Pace-Setting
    • Coaching

Module 5: Importance of Self-Confidence

  • Characteristics of Low Self-Esteem
  • Techniques to Boost Self-Esteem
  • Assertive, Aggressive and Passive Behaviour
  • Assertiveness at Work

Module 6: Management Techniques

  • Behavioural Approach
  • Theory Z and Theory W
  • Summary of Theories
  • Humanistic Approach
  • Maslow's Hierarchy of Needs
  • Adair's Theory

 Module 7: Self and Team Organisation

  • Self-Management
  • Team Management

Module 8: Preferred and Required Leadership Styles

  • Visionary Leaders
  • Connective Leaders
  • Storytellers
  • Adaptive Leaders
  • Transformational Vs Transactional
  • Dispersed Leadership
  • Goleman – Leadership Styles
  • Choosing the Appropriate Leadership Style

 Module 9: Effective Communication Skills

  • Communication
  • How People Communicate?
  • Process of Communication

Module 10: Team Development and Cohesion

  • Group Vs Team
  • Group Composition
  • Personality Types
  • Developing Cohesiveness
  • Group Communication
  • Types of Team
  • Belbin Types
    • Action-Oriented Roles
    • People Oriented Roles
    • Cerebral Oriented Roles
  • Team Development – Tuckman 1965

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Who should attend this Management Training Course?

Prerequisites

There are no formal prerequisites for attending this Introduction to Management Training course.

Audience

This Introduction to Management Training course is intended for anyone who wants to become a manager in an organisation.

Introduction to Management Course Overview

Management mainly refers to the activities and tasks undertaken to achieve business goals through continuous activities such as planning, organising, leading, and controlling. It is essential for an organisation to run operations or projects more effectively without significant problems. This training session enables learners to collect and arrange the resources needed to achieve the desired objectives. Additionally, this training will assist individuals in planning, leading, monitoring, setting goals, organising work, and selecting people to accomplish those tasks successfully in their organisations. Holding the required knowledge and skills within this training helps individuals lead their team to achieve initial goals or objectives and explore new job possibilities in prominent organisations.

The Knowledge Academy’s 1-day Introduction to Management Training course provides delegates with the skills that are required for managing employees. During this training, they will learn the difference between leadership and management. They will also learn how to enhance self-confidence and assertiveness in a managerial context. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this Introduction to Management Training course.

Course Objectives

  • To attain knowledge of how to effectively achieve the goals of the organisation
  • To learn about how to organise and coordinate the business functions of a company
  • To complete tasks within specific timelines to yield tangible results
  • To learn how to generate enough revenues to cover operational costs
  • To improve a company's target achievement ratios and ease the company's operation
  • To unify the efforts of different individuals in an organisation towards achieving a common goal

After attending this training course, delegates will be able to use various tips and tricks for becoming successful managers in an organisation. They will also be able to manage people using different techniques and best practises to enhance business performance and demonstrate a commitment to their professional and personal development.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Introduction to Managing People Course Outline

This Introduction to Managing People training course will cover the following topics:

Management Evaluation

  • The need for Management Skills
  • Approaches to Management Skills
  • Principles of Management
  • Theory of Organisation

The Management Process

  • Planning Process
  • Process of Organising
  • Staffing
  • Directing the Process
  • The Control Process
  • Coordination of Process
  • Ways to Manage Power and Authority
  • The Decision-Making Process

Overview of Leadership

  • Introduction to Leadership
  • Role of the Leader
  • Leadership Skills
  • Tools and Techniques of Leadership
  • Different Theories of Leadership Skills
  • Characteristics of Leadership
  • The relationship between Leadership and Management
  • Qualities of a Good Leader
  • Types of Leadership
  • Autocratic Leadership
  • Democratic and Participative Leadership
  • Free-rein Leadership
  • Variety of Leadership
  • Factors of Leadership
  • Leadership Approaches
  • Leadership Effectiveness

Motivation and Personal Performance

  • Introduction to Motivation
  • Characteristics of Motivation
  • Importance of Motivation
  • Motivation Theories
  • Maslow’s Need Hierarchy Theory
  • Herzberg’s Two-Factor Theory
  • McGregor’s Model
  • Maslow’s Need Hierarchy vs Herzberg’s Two-Factor Theory
  • Vroom’s Expectancy Theory

Time Management

  • Introduction to Managing Time
  • Identify Objectives and Goals
  • Fundamental Skills for Managing
  • Why is Time Management Important in a Corporate Environment?
  • Allocating time
  • Creating a plan
  • Role of Planning
  • Time Management in different organisations
  • Role of the Organiser

Effective Team Management

  • Team Building
  • Qualities of Good Teams
  • Types of Teams
  • Team Behaviour
  • Ways to Build a Successful Team
  • Steps of Team Development
  • Standard Managing Style

Performance Management

  • How to deal with Poor Performance
  • Delivering the message
  • Team Support
  • Evolving Individuals
  • Goals and Objectives of Managing Performance

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Who should attend this Management Training Course?

This training course can be taken by anyone who wishes to improve their skills in managing people.

Prerequisites

There is no pre-course reading required for this course.

Introduction to Managing People Course Overview

This Management Training course provides candidates with an understanding of management and the skills required to effectively manage people within a team. This Managing People training course enables candidates to effectively manage people within a team and overcome financial and policy related issues. Individuals will learn the key responsibilities of a manager, including hiring, firing, communicating, appraising, disciplining, and training team members.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Senior Management Training Outline

This course will cover the following content:

Module 1: Communication Skills

  • Effective Interpersonal Communication
  • Understanding the Environment
  • Emotional Intelligence
  • Delivering and Receiving Feedback
  • Handling Difficult Conversations
  • Active Listening and presentations
  • Non-verbal and verbal Communication
  • Presentations
  • Written and Oral Communication

Module 2: Conflict

  • Interpersonal and Organisational Conflict Resolution
  • Mediation

Module 3: Creativity and Innovation

  • Creative Thinking
  • Customer service and support

Module 4: Employee Wellbeing

  • Assisting the employees
  • Safety and wellness of the employees
  • Stress Management
  • Violence Detection and Prevention
  • Work-life Balance

Module 5: Ethics

  • Social Responsibility
  • Inquiry and questions
  • Meeting Management

Module 6: Group Dynamics

  • Group Problem Solving and Decision Making
  • Learn to Lead Groups and Meetings
  • Online Groups
  • Questioning Techniques

Module 7: Leadership Training

  • Common Employment Laws
  • Crisis Management
  • Dealing with Ineffective Managers
  • Learn about effective Decision Making
  • Delegation
  • Demonstrating Integrity and Courage in employees
  • Employee Maintenance
  • Managing Absenteeism
  • Managing Day-to-Day Employee Performance
  • Managing High Potential Talented Employees
  • Managing in Tough Times
  • Strategic Leadership and Thinking
  • Supervision and management

Module 8: Performance Management

  • Capacity Building
  • Disciplinary Action
  • Goal Setting and Feedback
  • Performance Development, Improvement, Measurement, and Planning

Module 9: Project Management Training

  • Benchmarking
  • Balanced Scorecard
  • Plan-Do-Study-Act Cycle for Continuous Improvement
  • Problem Solving & Lean Concepts
  • Systems Thinking

Module 10: Executive Training

  • Team Building
  • Employee Empowerment and Involvement
  • Team Building Activities
  • Self-directed Teams
  • Team Performance Management

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Who should attend this Management Training Course?

This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.

Prerequisites

There are no prerequisites for enrolling on this Senior Management Training course.

Senior Management Training Overview

This 1-day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.

This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable. 

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Managing Remote Teams Course Outline

This 1-day project management course will help delegates learn how to overcome the challenges of managing employees in different time zones and locations. Delegates will also be able to learn how to hire the right people and improve their communication skills with remote teams.

The following topics will be taught during this 1-day Management Training Course:

The Fundamentals of Managing Remote Teams

  • Introducing Remote Leadership
  • Accounting for Cultural Differences
  • Remote Leadership Competencies

Building and Maintaining Trust with Remote Teams

  • Building Trust
  • Build Camaraderie Across the Company
  • Respect, Trust, and Value Individual Members
  • Form a Collective Shared Vision for the Team
  • Share Ownership for Work Produced
  • Foster Two-Way Communication
  • Show Gratitude
  • Maintaining Trust
  • Creating Teamwork

Teaching Remote Teams

  • Leading from a Distance
  • Scheduled Check-in Calls
  • Screen Sharing
  • Affirmations and Compliments
  • Collaboration Zones
  • Directing the Team

Technology, Communication, and Remote Teams

  • Using Technology to Communicate
  • Communicating by Email
  • Communicating by VoIP
  • Communicating by Video Conference
  • Communicating by Remote Desktop Assistance
  • Core Concepts of Communication
  • Problems with Communication
  • Verbalising Expectations Clearly
  • Barriers to Effective Communication

Participating in Remote Team Meetings

  • Facilitating Remote Team Meetings
  • Preparing an Agendas
  • Start Each Meeting with an Icebreaker
  • Practice Using Videoconferencing and Remote Connection Tools

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Who should attend this Management Training Course?

This course is for new and inexperienced project managers who have been put in the situation of managing remote teams based in various locations and time zones.

Prerequisites

There are no prerequisites for the Managing Remote Teams training course.

Managing Remote Teams Course Overview

Managing remote teams requires an entirely separate set of skills. The idea of managing teams remotely is becoming extremely popular with businesses as they access more and better talent much faster. Other benefits include lower costs and the improvement of technology for communicating with teams.

This course will be able to help you to manage remote teams efficiently while dealing with different time zones.

In short, the course will help delegates to:

  • Lead from a distance
  • Direct the team
  • Use technology to communicate
  • Remote team meetings
  • Deal with different time zones

In addition, other benefits include lower costs and the improvement of technology to communicate with teams.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Introduction to Supplier Management Course Outline

  • The definition of a supply chain
  • The advantages of supplier management
  • The supplier management lifecycle
  • Supplier management techniques
  • Improving the supply chain

By the end of the course, you will:

  • Understand the role of suppliers within an organisation’s system
  • Understand the Supplier Management Lifecycle
  • Know how to evaluate, select, and monitor suppliers effectively

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Who should attend this Management Training Course?

This course is aimed at anybody involved in or looking to be involved in supplier management, including project managers, business managers and business owners. 

Prerequisites

As the course is introductory, there are no prerequisites to attend.

Introduction to Supplier Management Course Overview

This 1-day Supplier Management course focuses on the fundamentals of managing suppliers, including identification, selection, contracting, monitoring, and reporting. By the end of the course, you will understand the basic steps of supplier management, allowing you to implement a supplier management program and increase the value you receive from your suppliers.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Management Training for New Managers Course Outline

Module 1: Role of the Manager

  • Descriptions of the Role of a Manager
  • Broad Roles of Managers

Module 2: Action-Centred Leadership

  • What is Action-Centred Leadership?
  • Situational Leadership Model
  • Development Levels for Existing Staff
  • Needs as a Manager
  • Communication
  • Effective Communication

Module 3: Team Briefing and Time Management

  • Team Briefing Benefits
  • Key Features of Team Briefing
  • Time Management

Module 4: Typical Procrastinators and Time Wasters

  • Examples of Some Biggest Time Wasters

Module 5: Establishing Priorities

  • Examples of Pareto's Law in Various Situations
  • Examples of Time Savers
  • Principles for Effective Personal Time Management

Module 6: Decision Making

  • How to Decide What to Do? 
  • Tips on Decision Making

Module 7: Delegation

  • What to Delegate?

Module 9: Who’s Got the Monkey?

  • Introduction
  • Who's Working for Who?
  • Getting Rid of the Monkey
  • Transferring the Initiative

Module 9: Setting Objectives

  • Different Sorts of Objectives
  • Setting SMART Objectives

Module 10: Feedback and How to Give it

  • Setting
  • Dealing with Reactions to Feedback
  • When Receiving Feedback?

Module 11: EEC Model

  • Giving Praise and Encouragement
  • Giving Critical Feedback

Module 12: Managing Under Performance

  • Failure to Address Poor Performance
  • Recognising the Early Stages of Disciplinary and Capability Problems
  • Managing the Under Performer
  • Dealing with Problems: Golden Rules

Module 13: Managing Performance: Latecomer

  • Latecomer
  • Managing Performance: Making Mistakes
  • Conflict Management Case Study: No Meetings
  • Mediation in the Workplace
  • Motivation
  • Motivating Team

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Prerequisites

There are no formal prerequisites for attending this Management Training for New Managers course.

Audience

This training course is ideal for anyone who wants to gain in-depth knowledge of management processes and techniques.

Management Training for New Managers Course Overview

Management is the process of coordinating and overseeing the activities and resources of an organisation to achieve its goals and objectives. New managers are responsible for setting goals, assigning tasks, providing guidance and support, managing performance, and fostering a positive work environment. This training aims to provide learners with skills to perform tasks and functions for achieving organisational goals, maximising productivity, and ensuring the success of the team and its members. Studying this training equips learners to develop skills to provide constructive feedback and address performance issues. This training assists learners in effectively leading their team, driving performance, and contributing to the overall success of the organisation. Individuals with excellent communication and management skills will get satisfactory jobs in multinational cooperation with the desired earnings.

The Knowledge Academy’s 1-day Management Training for New Managers course provides delegates with in-depth knowledge about the essential skills and knowledge needed to excel in their managerial roles. During this training, they will learn about the various roles and responsibilities. They will also learn how to develop strategies for managing mistakes and conflicts effectively. This course will be conducted by our highly skilled and knowledgeable trainer, who has years of experience in teaching Management Training courses and will help delegates get a complete understanding of the management processes and framework.

Course Objectives

  • To develop higher-order managerial skills pertaining to managing performance
  • To send and receive messages using different methods of communication
  • To make sure all employees know exactly what is going on and why
  • To learn the various techniques for dealing with reactions to feedback
  • To use time management skills in managing their personal workload
  • To understand the role of a leader in enabling and managing performance

At the end of this training, delegates will be able to implement tips and techniques gained for improving their decision-making skills. They will also be able to manage their workload and avoid unnecessary burdens.

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What's Included in this Management Training for New Managers Course?

  • A Comprehensive Management Training for New Managers Course Folder
  • Management Training for New Managers Training​ Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • How to Plan, prioritise, set goals and delegate effectively
  • Learn the main mistakes new manages can make and how to avoid them
  • Understand how you can get the absolute best from your people
  • Use a range of strategies for managing and developing a highly motivated and effective team
  • Identifying areas for improvement and the need for change
  • Engaging and understanding people based on their personality type by using a range of techniques

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Introduction to Performance Management Course Outline

Overview of Performance Management

  • Definition, Objectives and Responsibilities of Management by Performance
  • Structure Expectations
  • Importance of Planning Objectives

Performance Management Cycle

  • Planning
  • Monitoring
  • Developing
  • Rating
  • Rewarding

  Standards of Performance

  • Considering the Circumstances
  • Skills required in a team
  • Accessing and Understanding the Skills
  • Team, Individual and Smart Objectives

  Leadership

  • The key role of the leader within a team
  • Characteristics or features of a leader
  • Styles of leadership within a team
  • Maintaining authority and respect
  • Improvement of individual performance objectives
  • Achieving results through others
  • Motivation
  • Factors of Motivation
  • Techniques of motivation
  • Practical steps to be performed by the team
  • Different people with different needs
  • Leadership development

Managing Performance and Training

  • The importance or value of ongoing performance management objectives
  • Progress and Achievements evaluation
  • Maintaining flexibility according to business change
  • Recognising and closing gaps
  • Revising standards for the team welfare
  • Making changes to your objectives
  • Organisational alignment
  • Inventory of skilled interventions
  • Providing constructive feedback

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Prerequisites

  • There are no pre-requisites for this Performance Management training course
  • Anyone can enrol to enhance their performance management skills

Who Should Attend this Management Training Course?

  • Business leaders of teams at all levels
  • Corporate environment workers as well as Company and team workers

Introduction to Performance Management Course Overview

Performance management is a one-day course. Training on Performance management is a continuous process and helps to establish a culture in which individuals and teams take responsibility for business processes, skills, behaviour, and contributions. The entire course process involves identification, evaluation, and development of the work performance of the employees through effective management practice like development training, feedback, and regular communication.

What Will You Learn?

  • Advanced two-way interaction between supervisors and employees
  • How to define mission, goals, responsibilities, priorities, and expectations
  • How to identify and resolve performance problems
  • Be able to recognise excellent performance
  • Provide a basis for official judgments such as promotions, succession, and strategic planning, and pay for performance

Benefits of this Course:

  • Company Performance is improved through evaluation of the current performance and creating plans for objectives
  • Helps the employee in identifying the knowledge and skills required for performing the job efficiently and achieving team objectives
  • Helps in maintaining effective communication between the teams and the employees for clarifying expectations about the roles, accountabilities and communicating the functional and goals of the team
  • Providing regular feedback will improve employee performance and development training
  • Identifying the barriers to performance and resolving them through constant monitoring, training, and development
  • Understand the basis for several administrative decisions like strategic and succession planning, promotions, and performance-based payment
  • Personal growth with advancement in the career of the employees promoted as they acquire the desired knowledge, skills, and objectives

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Personal and Organisational Development Course Outline

This Personal and Organisational Development course will cover the following content:

Module One: Personal Skills

  • Introduction
  • Strengths and Weaknesses
  • Setting Goals
  • Personal Action Plan

Module Two: Personal Opportunities

  • Presentation and Communication skills
  • Interviewing Techniques
  • Attaining Feedback
  • Career Development

Module Three: Methods of Organisation

  • Fundamentals of Effective Organisation
  • Who uses Organisational Development?
  • Planning Skills
  • Teamwork

Module Four: Management Skills

  • Self-Management
  • Team Management
  • Motivation
  • Intervention

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Who should attend this Personal Development Course?

This course is designed for individuals in the Military and Civilian positions from all levels of management within Defence Environment, Government, and Industry.

Prerequisites

There are no prerequisites for enrolling on this Personal and Organisational Development training course.

Personal and Organisational Development Course Overview

This 1 day Personal and Organisational Development training course aims to teach delegates the skills and techniques associated with the delivery of change. This course will focus on organisational metaphors, such as machine, organism, culture, political, and flux, and the ability to analyse management theories in defence acquisition. This course comes under the topic of Management Training, where a range of courses are available to help candidates develop their skills.

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What's included in this Personal Development Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Corporate Social Responsibility CSR Training Course Outline 

Module 1: Defining Corporate Social Responsibility 

  • Definitions of CSR 
  • Effects of Organisational Activity 
  • Principles of CSR 

Module 2: CSR Importance and Implications

  • Prominence of CSR 
  • Changing Emphasis in Companies 
  • Environmental Issues and their Effects and Implications 
  • Externalising Costs 
  • Social Contract 

Module 3: Stakeholders and Social Contract 

  • What is a Stakeholder? 
  • Multiple Stakeholding 
  • Classification of Stakeholders 
  • Stakeholder Theory 
  • Regulation and its Implications 
  • Risk Reducing 

Module 4: Issues Concerning Sustainability 

  • Defining Sustainability 
  • Brundtland Report 
  • Critiquing Brundtland 
  • Sustainability and the Cost of Capital 
  • Redefining, Distributable, Summarising Sustainability 

Module 5: Ethics, CSR, and Corporate Behaviour 

  • What is Ethics? The Why? 
  • Ethical Philosophies 
  • Gaia Hypothesis 
  • Corporate Behaviour 
  • CSR, Ethics, and Corporate Behaviour 
  • Corporate Reputation 

Module 6: Performance Evaluation and Performance Reporting 

  • What is Performance? 
  • Social Accounting 
  • Aspects of Performance 
  • Balanced Scorecard 
  • Environmental Audit 
  • Measurement of Performance 
  • Evaluation of Performance 
  • Multi-Dimensional Performance Management 

Module 7: Globalisation and CSR 

  • Globalisation 
  • How Globalisation Affects CSR? 
  • Globalisation, Corporate Failures, and CSR 
  • Is Globalisation an Opportunity or Threat for CSR? 

Module 8: CSR in Not for Profit Organisations 

  • Distinguishing Features of Sector 
  • Types of NFP Organisation 
  • Motivation for NFP’s 
  • Implications for Managers 
  • Available Resources 
  • Structure of a Charity 
  • Accounting Issues 
  • CSR Issues in NFPs 

Module 9: CSR and Strategy 

  • Role of a Business Manager 
  • Objectives of a Business 
  • Tasks of a Manager 
  • Importance of Performance Measurement 
  • Managers and Business Ethics 
  • Corporate Governance 
  • Corporate Governance Principles 

Module 10: Corporate Social Responsibility and Leadership 

  • Concept of Leadership 
  • Styles of Leadership 
  • Organisational Culture and Styles of Leadership 
  • Motivation 
  • Definitions of Power 
  • Sources of Power 
  • Systems of Control 
  • Strategic Planning 
  • Corporate Planning 
  • Planned and Emergent Strategy 
  • Agency Theory 
  • Limitations of Agency Theory 

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Prerequisites

There are no formal requirements to attend this Corporate Social Responsibility (CSR) Training course.

Audience

This Corporate Social Responsibility (CSR) Training course is for anyone interested in CSR and sustainability and would like to understand.

Corporate Social Responsibility CSR Training​ Course Overview

CSR (Corporate Social Responsibility), also known as corporate citizenship, is a self-regulatory business model that allows a business to be socially accountable to itself, its stakeholders, and the general public. Companies can be aware of their impact on all parts of society, including economic, social, and environmental, by exercising corporate social responsibility. Businesses run various CSR programmes, including volunteer work, charities, community welfare and sustainability activities that benefit society while boosting their brands. CSR helps professionals and businesses create and drive long-overdue changes and become connected with the world around them. Attending this Corporate Social Responsibility (CSR) Training will help learners gain the skills required to run an effective CSR programme and become part of the change they long for.

The Knowledge Academy’s Corporate Social Responsibility (CSR) Training is designed to provide delegates with an understanding of CSR’s importance and effects. In this 1-day training, delegates will learn about the effects of organisational activities, prominence of CSR, classification of stakeholders, risk reduction, etc. They will also learn about sustainability and the cost of capital, ethical philosophies, corporate behaviour and reputation, measurement of performance, and many more concepts. Our highly skilled and professional trainers will conduct this training and help delegates to gain the knowledge and skills required to run successful CSR programmes.

Other than the above topics, delegates will also learn the following concepts

  • Environmental issues and their effects and implications
  • Stakeholders and social contract
  • Ethics, CSR, and corporate behaviour
  • Multi-dimensional performance management
  • How globalisation affects CSR?
  • CSR in not for profit organisations
  • Corporate social responsibility and leadership

At the end of this Corporate Social Responsibility (CSR) Training will enable delegates to bring sustainability, accountability, and transparency to their organisation's CSR activities. They will also be able to bring determination and consistency in their CSR activities as leaders and professionals.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (3 days)

Online Self-paced (24 hours)

Certified Manager of Quality Training Course Outline

Section I – Leadership

Module 1: Organisational Structures

  • Organisational Design
  • Vertical Organisational Design
  • Horizontal Organisational Design
  • Centralisation/Decentralisation
  • Types of Organisational Structures
  • Management Hierarchy and Influence on the Organisation

Module 2: Leadership Challenges

  • Roles and Responsibilities of Leaders
  • Roles and Responsibilities of Managers
  • Change Management
  • Leadership Techniques
  • Empowerment

Module 3: Teams and Team Processes

  • Types of Teams
  • Stages of Team Development
  • Team-Building Techniques
  • Team Roles and Responsibilities
  • Team Performance and Evaluation

Module 4: ASQ Code of Ethics

  • Fundamental Principles
  • Relations with the Public
  • Relations with Employers and Clients
  • Relations with Peers

Section II – Strategic Plan Development and Deployment

Module 5: Strategic Planning Models

  • Strategic Planning Concepts
  • Traditional Strategic Planning
  • Scenario Planning
  • Barriers to Successful Strategic Planning

Module 6: Business Environment Analysis

  • Risk Analysis
  • Market Forces
  • Stakeholder Analysis
  • Technology
  • Internal Capability Analysis
  • Legal and Regulatory Factors

Module 7: Strategic Plan Deployment

  • Tactical Plans
  • Resource Allocation and Deployment
  • Organisational Performance Measurement
  • Quality in Strategic Deployment

Section III – Management Elements and Methods

Module 8: Management Skills and Abilities

  • Principles of Management
  • Management Theories and Styles
  • Interdependence of Functional Areas
  • Human Resource (HR) Management
  • Financial Management
  • Risk Management
  • Knowledge Management

Module 9: Communication Skills and Abilities

  • Communication Techniques
  • Interpersonal Skills
  • Communication in a Global Economy
  • Communications and Technology

Module 10: Project Management

  • Project Management Basics
  • Project Planning and Estimation Tools
  • Measure and Monitor Project Activity
  • Project Documentation

Module 11: Quality Systems

  • Quality Mission and Policy
  • Quality Planning, Deployment, and Documentation
  • Quality System Effectiveness

Module 12: Quality Models and Theories

  • Organisational and Performance Excellence
  • ISO Quality Management Standards
  • Other Quality Methodologies
  • Quality Philosophies

Section IV – Quality Management Tools

Module 13: Problem-Solving Tools

  • Seven Classic Quality Tools
  • Basic Management and Planning Tools
  • Process Improvement Tools
  • Innovation and Creativity Tools
  • Cost of Quality (COQ)

Module 14: Process Management

  • Process Goals
  • Process Analysis
  • Lean Tools
  • Theory of Constraints (TOC)

Module 15: Measurement: Assessment and Metrics

  • Basic Statistical Use
  • Sampling
  • Statistical Analysis
  • Measurement Systems Analysis
  • Trend and Pattern Analysis
  • Process Variation and Capability
  • Reliability Terminology

Section V – Customer-Focused Organisations

Module 16: Customer Identification and Segmentation

  • Internal Customers
  • External Customers
  • Customer Segmentation
  • Qualitative Assessment

Module 17: Customer Relationship Management

  • Customer Needs
  • Customer Satisfaction and Loyalty
  • Customer Service Principles
  • Multiple and Diverse Customer Management

Section VI – Supply Chain Management

Module 18: Supply Chain Management

  • Supplier Selection and Approval
  • Supplier Risk Management
  • Supplier Communications
  • Supplier Performance
  • Supplier Improvement
  • Supplier Certification, Partnerships, and Alliances
  • Supplier Logistics and Material Acceptance

Section VII – Training and Development

Module 19: Training and Development

  • Training Plans
  • Training Needs Analysis
  • Training Materials/Curriculum Development and Delivery
  • Training Effectiveness and Evaluation

 

 

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Prerequisites

There are no formal prerequisites to attend this Certified Manager of Quality training course.

Audience

This course is ideal for anyone who wishes to have a successful career in management and want to have a flourishing career. However, the individuals currently working as managers, team members, project coordinators, or other project management personnel can thrive professionally after attending this training. 

Certified Manager of Quality Training Course Overview

Certified Manager of Quality is a specialist who leads and advocates process-improvement initiatives for business organisations of all sizes. These process improvement initiatives can have a regional or global focus in various services and industrial perspectives. Certified Manager plays a vital role in facilitation and leading team efforts to secure and monitor customer and supplier relations, strategic planning and distribution actions, and assist in developing analysis systems to deduce organisational improvement. Quality Managers also evaluate and motivate staff, manage human resources, projects, analyse financial conditions, determine and assess risks, and apply knowledge management methods and tools to solve organisational hurdles. Certified Manager of Quality can make necessary improvements and changes in organisations via their advanced knowledge and skills. That's why the individuals who possess the knowledge and skills of a Certified Manager of Quality can have many opportunities to work in big scale organisations on higher ranks and achieve great heights in their careers.

In this 3-day Certified Manager of Quality Training, delegates will gain insights into various leadership and management practices that encompass organisational structures to manage teams, plan, deployment, and many more. They will learn management skills and abilities, communication techniques, interpersonal skills, project management etc., in detail. Delegates will learn the use of various problem-solving tools for different purposes, process management, statistical analysis, measurement systems analysis, and many more. They will also know about customer relationship management, supply chain management, and analysing and preparing training and development programmes for employees. Our experienced and skilled instructors will teach this course to delegates and help them to gain the required skills to become Manager of Quality.

Other than the above topics, delegates will also learn the following:

  • Organisational structures
  • Teams and team processes
  • Strategic plan deployment
  • Quality models and theories
  • Quality management tools
  • Supplier selection and approval
  • Supplier logistics and material acceptance

After attending this Certified Manager of Quality training, delegates will be able to apply leadership techniques and team-building techniques of an organisation successfully. They will also be able to develop strategic plans and deploy those strategic plans for achieving organisational goals. Delegates will become familiar with various management skills gained during this training to problem-solving and process management. 

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  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Operations Management Masterclass Course Outline

Module 1: Introduction to Operations Management

  • Production Functions
  • Functions and Responsibility of Production Management and its Relations to Other Management Functions
  • Automation
  • Difference between Services and Manufacturing
  • Competitiveness and Strategy and Productivity
  • Computing Productivity

Module 2: Product and Service Design

  • Legal and Environmental Issues
  • Lifecycles
  • Product Design and Development
  • Delayed Differentiation
  • Commonality
  • Mass Customisation
  • Standardisation of Products and Services
  • Modular Design
  • Design for Manufacturability
  • Service Design
  • Differences Between Product Design and Service Design
  • Reliability
  • Computer-Aided Design

Module 3: Process Selection, Facility Layout, and Location

  • Types of Manufacturing Processes
  • Flexibility in Manufacturing Systems
  • Computer Integrated Manufacturing (CIM)
  • Facilities Layout
  • Repetitive Process Layout
  • Repetitive Product or Line Layout and its Design
  • Fixed Position Layout
  • Cellular or Group Layout
  • Combination Layout
  • Need for a Facility Location Planning
  • Nature of Location Decisions
  • Factors Affecting Location Decisions
  • Selection of Site for the Plant
  • Procedure for Location Decisions
  • Techniques of Locational Analysis

Module 4: Quality Assurance and Control

  • Quality Control Defined
  • Collection and Presentation of Data
  • Statistical Quality Control (SQC)
  • Importance of Statistical Quality Control
  • Human Behaviour in Managing Quality
  • Total Quality Management (TQM)
  • Determinants of Quality
  • Quality Circles
  • KAIZEN

Module 5: Process Control Charts

  • Analysing a Process
  • Process Flow Charts and Decision
  • Characteristics of Different Production Systems
  • Services and Designing Processes

Module 6: Acceptance Sampling

  • Acceptance Sampling
  • Acceptance Quality Control and Acceptance Sampling
  • Making a Final Choice

Module 7: Inventory Planning and Control

  • Inventory Costs
    • Holding (or Carrying) Costs
    • Cost of Ordering
    • Set Up (or Ordering) Costs
  • Shortage or Stock-out Costs
  • Inventory Control by Classification Systems
  • Inventory Control System

Module 8: Economic Order Quantity

  • EOQ Model

Module 9: Supply Chain Management

  • Benefits and Needs for Supply Chain Management
  • Elements of Supply Chain Management
  • Logistics
  • Electronic Data Interchange
  • E-Commerce
  • Requirements for Supply Chain Management
  • Decisions in Supply Chain Management
    • Internal Supply Chain
    • External Supply Chain
    • Supply Chain Processes
  • Performance Optimisation
  • JIT in Services
 
 

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Prerequisite

There are no such obligatory conditions needed to attend this course. Therefore, anybody can opt for this Operations Management Masterclass course.

Audience

The Knowledge Academy's Operations Management Masterclass course can be attended by anyone who wants to expand their range of skills to handle their responsibilities as an operation manager and increase their organisation's productivity.

Operations Management Masterclass Course Overview

Operations Management is the administration of business operations to create the highest possible efficiency and productivity within an organisation. Operations Management helps organisations to use the employees, resources, processes, and policies to maximise profit and achieve sustainable growth. Implementing Operations Management practices help organisations determine the desired direction of the business processes to balance costs and revenue to attain the highest operating profit. Individuals who have the skills to formulate and implement Operations Management processes can have good upward mobility in their job and gain more professional success.

The Knowledge Academy offers this 1-day Operations Management Masterclass course to increase the delegate's ability in handling operational processes in any organisation. This course will help delegates to upgrade their skills to deal with issues in an organisation and learn all the aspects, such as production functions, mass customisation, and inventory costs. They will also learn about manufacturing processes, Computer Integrated Manufacturing (CIM), facilities layout, facility location planning, etc. This course will enhance delegates' skills in optimising different operations processes in organisations to achieve desirable outcomes. This course will be taught by our experienced trainers who will help delegates to gain complete knowledge of Operations Management.

This course also covers some of the salient topics given below:

  • Overview of Operations Management
  • Computing productivity
  • Control flow charts
  • Benefits and needs of supply chain management
  • Performance optimisation

At the end of this course, delegates will be able to compute productivity and do facility location planning. They will become equipped to ensure the quality of goods/services provided in the system, resulting in more efficient work. This course will enable the delegates to handle complex operations by breaking them down into simple processes and become successful professionals.

 

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  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Business Process Improvement Training Course Outline

Introduction to Business Process Improvement (BPI)

  • What is Business Process Improvement (BPI)?
  • Objectives of BPI

Developing the Process Inventory

  • The Process Inventory
  • Process Prioritisation

Establishing the Foundation

  • Section 1: Process Name
  • Section 2: Process Owner
  • Section 3: Description
  • Section 4: Scope
  • Section 5: Process Responsibilities
  • Section 6: Client and Client Requirements
  • Section 7: Important Stakeholders and Interests
  • Section 8: Success Measurement

Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Estimating Time and Cost and Validating the Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Applying Improvement Techniques

  • Eliminating Bureaucracy and Duplication
  • Simplification
  • Reducing Cycle Time
  • Automation

Creating Internal Controls, Tools, and Metrics

  • Internal Controls
  • Tools – Job Aids, Excel Tools, Custom Email Forms
  • Metrics

Testing and Reworking

  • Creating the Test Plan
  • Developing the Scenarios
  • Implementing the Test Plan
  • Summarising Feedback and Rework
  • Retesting

Implementing the Change

  • Implementation Plan
  • Phases of the Implementation Plan

Driving Continuous Improvement

  • The Continuous Improvement Cycle
  • Continuous Improvement Plan

BPI Methodologies

  • Six Sigma
  • Lean
  • Total Quality Management (TQM)

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Prerequisites

There are no formal prerequisites for attending this course. However, experience in modelling business processes will be beneficial.

Audience

Anyone who needs to gain knowledge of improving and managing business processes. This course is well-suited for:

  • Business Analysts
  • Process Analysts
  • Business Process Owners

Business Process Improvement Training​ Course Overview

Business Process Improvement (BPI) is the method of analysing, reviewing, and improving the existing business processes. It is a management discipline for organisations to help enhance their efficacy and accuracy of their business processes. It is done by mapping out the business process, recognising inefficiencies, reforming the process, and benchmarking the initial metrics.

The Knowledge Academy’s Business Process Improvement Training course will equip delegates with the knowledge of business process improvement and its objectives. Delegates will learn about the process inventory, establishing the foundation, and drawing the process map. In addition, delegates will gain an in-depth understanding of applying improvement techniques.

During this 1-day course, delegates will gain knowledge of how to implement the change and drive continuous improvement. Delegates will become familiarised with the various BPI methodologies. By attending this course, you will develop your knowledge and skills to employ a step-by-step Business Process Improvement (BPI) framework in your organisations.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Event Management Masterclass Course Outline

Introduction to Events Management

  • Define Event
  • Why Organise Events?
  • Types of Events
  • Event Theme
  • Creating an Event

Event Planning Process

  • Vision and Theme of an Event
  • Conducting SWOT Analysis
  • Set Goals and Objectives
  • Determine Event Feasibility
  • Select Organisational Structure
  • Create a Plan
  • Evaluate Event
  • 5 W’s of Event Creation

Human Resources and Logistic in Event Management

  • Human Resource Management for Events
  • Selecting an Ideal Venue
  • Marketing and Promoting Event
  • Elements of Event Promotion and Marketing
  • Event Budgeting
  • Safety Components
  • Risk Mitigation and Contingency Plans
  • Potential Problems

Event Assessment and Evaluation

  • Assessment vs Evaluation
  • Key Stages in Event Evaluation
  • Event Evaluation Methods
  • Gantt Charta to Manage Task Schedules
  • ROI Evaluation
  • Social Media Engagement

Organising Events

  • Plan and Execute Effective Campaign
  • Use Efficient Communication System
  • Use Event Web Site
  • Use Technology
  • Execute Sound Logistics System

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Prerequisites

There are no prerequisites to attend this course.

Audience

Anyone who is involved in event management, public relations, and business etiquette can attend this course.

Event Management Masterclass Course Overview

The event industry is growing significantly and has become a robust economic force. Events also play an essential role in the economic development and social well-being that helps to accomplish business goals. This Event Management Masterclass course is designed to provide the knowledge and skills required to be a professional event organiser.

In this 1-day course, delegates will be provided with the knowledge of the detailed background of event management. Delegates will get an understanding of the complexities of the event management industry. The course will teach and equip delegates with the skills to succeed in several aspects of event management. Along with this, delegates will learn how to choose an appropriate organisational structure.

During this course, delegates will master the skills of marketing and promoting the event. In addition, they will learn about the elements of event promotion and marketing. Gantt charts, ROI evaluation, and social media engagement are some other essential topics to be covered in this course. At the end of this training, delegates will get an understanding of all the required steps to be taken for organising an effective event.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Conflict Management Course Outline

Module 1: Introduction

  • Conflicts
  • Conflict Management in Organisations
  • Importance of Conflict Management

Module 2: Concepts of Conflicts

  • Transition in Views of Conflict
  • Forms of Conflict in Organisations

Module 3: Causes of Conflicts

Module 4: Techniques

  • Forcing
  • Win-Win (Collaborating)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflicting Resolution Model

  • Stages of Conflict
  • Role of third-party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • The Triangle of Truth
  • Receiving Feedback

Module 8: How to Prevent Future Conflict

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Prerequisites

In this Conflict Management training, there are no formal prerequisites.

Audience

Conflict Management training is ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management.

Conflict Management​ Course Overview

Conflict occurs between individuals with opposing opinions and personal preferences during disagreements and struggles, and it can be extremely challenging to manage inside the working environment. Conflict Management is the method of being capable to recognise and resolve conflicts, which is essential in today's market. Every employee wants to prove how important they are to the organisation with whom they work, and, at times, it will contribute to conflicts with other team leaders.

In this 1-day training, delegates will gain knowledge of how to manage conflicts using various methods in an organisation. Delegates will also gain an understanding of several types of conflicts with its handling techniques and a role of third-party in resolving conflicts.

This training will cover various concepts, such as:

  • Handling Conflicts
  • Managing Conflicts
  • Maintaining relationships with other employees
  • Emotions of conflicts
  • Different Phases of Conflict and Conflicting Resolution Model

At the end of this training, delegates will also understand how to manage and overcome conflicts within the organisation. Delegates will attain the knowledge of how to build a harmonious relationship with their colleagues, team leader and managers.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Costing and Pricing Training​ Course Outline

Module 1: Introduction

  • Costing
  • Concepts of Costing with Example
  • Variable and Fixed Costs

Module 2: Introduction

  • Pricing
  • Concepts of Pricing with Example
  • Methods

Module 3: Costing and Pricing Procedures

  • Identifying Costs
  • Price-Quality Strategy
  • Setting Pricing Policy

Module 4: Price-Reaction Program

Module 5: Break-Even Point Formula

  • Calculation
  • Components
  • Break-Even Point with Graph
  • How to Use a Break-Even Analysis?
  • Limitations

Module 6: Strategies of Pricing

Module 7: Absorption Costing with Example

  • Components of Absorption Costing
  • Absorption Costing Formula Using Excel
  • Overview of Costs in Absorption Costing and Variable Costing
  • Advantages

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Prerequisites

In this Costing and Pricing training, there are no formal prerequisites.

Audience

This Costing and Pricing training is ideal for anyone who wants to learn and understand the techniques and methods of projecting project and program costs in the business.

Costing and Pricing Training​ Course Overview

Cost and price analysis are two different approaches of projecting project and program costs which are interdependent. Price analysis aims purely at a vendor's unit price. In contrast, cost analysis combines the moderate cost of delivering the item to the vendor to define the cost and suitability of the quoted price.

In this 1-day training, delegates will gain knowledge of different ideas of costing and pricing in businesses. Delegates will also gain an understanding of the strategies of Costing and Pricing. This training will also provide the knowledge of how to set a price policy and costing and pricing formulas (Break-Even Point Formula and Absorption Costing).

This training will cover various concepts, such as:

  • Evaluation of existing price history
  • Comparison of prices to internal projections
  • Working hours of the personnel
  • Cost of Resources

At the end of this training, delegates will also understand the requirement of employees in their organisation and cost of resources such as raw material or machine time. Delegates will also attain the knowledge of projected indirect costs like warehousing, transportation, taxes, fees and comparison competitive bids from multiple vendors.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Team Development Masterclass​ Course Outline

Module 1: Introduction

  • Define Team and Teamwork
  • Common Characteristics of Effective Teams
  • Why Use Teams?
  • Common Misconceptions

Module 2: Bruce Tuckman’s Team Development Model

  • Forming
  • Storming
  • Norming
  • Performing

Module 3: Selecting Team Members

  • Qualities of Good Team Members
  • How to Choose Team Members?
  • Tips for Choosing Team Members

Module 4: Leadership

  • Responsibilities of a Leader

Module 5: Team Meetings

  • Rules
  • Benefits of Team Meetings
  • Chairing Team Meetings

Module 6: Effective Teamwork Matrix

  • Team Identity
  • Shared Vision
  • Communication
  • Collaboration and Participation
  • Issue Negotiation and Resolution
  • Reflection and Self-Assessment

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Prerequisites

In this Team Development Masterclass training, there are no formal prerequisites.

Audience

This Team Development Masterclass training is designed for those wishing to work as a leader in a team of an organisation for its growth and development.

Team Development Masterclass​ Course Overview

Team building is an essential topic in the current business environment as organisations are looking to team-based structures to stimulate additional enhancements to their productivity, profitability, and service quality. Organisation members and managers are universally exploring ways to enhance business outcomes as well as profitability. Team development efforts aim to increase results for clients, and team building includes a vast variety of activities, given to organisations and tried at developing team performance.

In this 1-day training, delegates will gain knowledge of how to work in a team. Delegates will also understand the significance of the responsibilities of a team leader. Delegates will also attain the knowledge of how the teamwork includes building relationships as well as working with other people for utilising several essential skills and habits:

  • Working with cooperation
  • Contributing to team with new concepts, ideas, and efforts
  • Communication
  • Understanding of responsibility
  • A respect for various ideas, methods, and individual preferences
  • Ability to engage in team decision-making

At the end of this training, delegates will also understand the basic concepts of team meetings. Delegates will gain knowledge of how collaboration and participation of a team member will affect on growth and development of the team.

The Knowledge Academy’s Team Development Masterclass course will provide an understanding of how to implement Bruce Tuckman’s Team Development Model in a team.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Anti-Social Behaviour Management Training ​Course Outline

Module 1: Basics of Anti-Social Behaviour Management

  • What is Anti-Social Behaviour?
  • What Constitutes Anti-Social Behaviour?
  • Types of Anti-Social Behaviour
  • Who can Help When Cases of Anti-Social Behaviour Occur?
  • Why is it Significant to Report Anti-Social Behaviour?

Module 2: Strategic Management and Monitoring of Anti-Social Behaviour 

  • Managing Anti-Social Behaviour Service
  • Recording and Monitoring Anti-Social Behaviour
  • Recording Actions taken to Combat Anti-Social Behaviour
  • Staffing the Anti-Social Behaviour Service

Module 3: Prevention from Anti-Social Behaviour

  • Choosing Priority Actions and Targets to Prevent Anti-Social Behaviour 
  • Allocating Tenancies
  • Occupancy Agreements and Information for Tenants
  • Participation of Occupant in Preventing Anti-Social Behaviour
  • Social, Community and Youth Services

Module 4: Combating Anti-Social Behaviour

  • Evaluating Anti-Social Behaviour
  • Initial Investigation 
  • Closure of Tenancies on the Ground of Anti-Social Behaviour

Module 5: Customer Care, Personal Management and Development

  • Emerging a Customer Care Code
  • Welfare Considerations
  • Personal Management and Development Policy
  • Information for Anti-Social Behaviour Staff
  • Skills Development of Staff 
  • Staff Participation in the Management of Anti-Social Behaviour Service

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Prerequisites 

In this Anti-Social Behaviour Management training, there are no formal prerequisites.

Audience

The Knowledge Academy's Anti-Social Behaviour Management training is designed for anyone who wants to learn how to authorise clients to control their behaviour and obtain skills for social living. However, this course is more beneficial for managers and frontline staff of the vagrancy and supporting house sectors.

Anti-Social Behaviour Management Training ​Course Overview

Anti-Social Behaviour (ASB) is defined as a behaviour of an individual which causes, or likely to cause nuisance and annoyance to any other individual or a wider community. It includes unacceptable behaviour which affects the quality of life for residents. It can also be defined as any behaviour that disrupts the fundamental rights of other individuals, which is considered disruptive to others in society. A growing number of researchers and policymakers concern themselves with the effectiveness of different approaches to anti-social behaviour (ASB) management. Anti-Social Behaviour manager protects and supports individuals to improve communities and quality of life. The primary role of the ASB manager is to use and operate a variety of strategies and legislation to tackle anti-social behaviour successfully.

In this 1-day training, delegates will gain knowledge regarding the basics of Anti-Social Behaviour Management. Delegates will also understand how to evaluate Anti-Social Behaviour. Delegates will also attain the knowledge of monitoring, recording, and actions taken to combat Anti-Social Behaviour.

This training will cover various concepts, such as:

  • Fundamentals of Anti-Social Behaviour Management
  • Defining and recognising Anti-Social Behaviour 
  • Types of Anti-Social Behaviour
  • How to manage the Anti-Social Behaviour service?
  • How to develop a customer care code?

At the end of this training, delegates will be able to understand how to manage anti-social behaviour service. Delegates will also become able to recognise how to handle ASB complaints effectively. They will also attain knowledge regarding the participation of staff in the management of anti-social behaviour service.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Course Outline

Module 1: Defining and Understanding Diversity

  • Define Diversity in the Workplace
  • Understanding the Concept of Diversity
  • Diversity and Equal Opportunities

Module 2: Identifying the Impact of Diversity on Your Business

  • Impact of Diversity on Your Business
    • Effects of Diversity in the workplace
    • Positive Impact of Diversity
    • Negative Impact of Diversity
  • Best Practice
  • Demographic Change
    • Ageing Population
    • Labour Force Diversity

Module 3: Diversity and Recruitment

  • Diversity and Recruitment
    • Attracting Candidates
    • Selecting Candidates
    • Partners
    • Flexible Working
    • Looking at the Organisation
    • Anti-Bias Training
    • Social Media
    • Be Wary of “Culture Fit”
    • Prioritise Skills
    • Diversify the Interviewing Board

Module 4: Managing Diversity at Work

  • Reinforcing Employee Competencies
    • Learning and Development
  • Communicate Effectively
  • Actively Facilitate Inclusiveness
  • Evaluate Effectiveness
  • Failure to Manage Diversity

Module 5: Legislation and Development

  • Employers: Preventing Discrimination
  • The Equality Act: Employers' Guidance
  • Equality Act 2010

Module 6: Diversity Issues

  • Diversity Issues
  • Age Discrimination
  • LGBTQ+
  • Disability Inclusion
  • Race in the Workplace
  • Religion in the Workplace

Module 7: Action Planning, Sensitivity Training, and Implementation

  • Action Planning
  • Sensitivity Training
  • Implementing Diversity in Your Workplace
  • Planning your Next Key Steps

Module 8: Case Study: Riot Games

  • Reports and Allegations
  • Facts and Figures

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Prerequisites

There are no formal requirements to attend this Equality and Diversity Training course.

Audience

This course is intended for anyone who wishes to learn about Equality and Diversity in the workplace. However, this course can be much more beneficial for individuals working as:

  • Managers
  • Human Resource (HR) Professionals  
  • Supervisors
  • Recruiters
  • Directors and Executives of Companies

Overview

People think that Equality is treating everyone the same. But this is not always right. Equality is tied with ensuring individuals are treated according to law. Diversity recognises, regards and value distinction. By assessing an individual's various foundations, individual needs, knowledge, aptitudes, and skills, one can harness the experience and have a viable understanding of Diversity. Such benefits enlist increase in moral, better staff maintenance, and improved organisation reputation. Equality and Diversity are about considering everyone justly and with regard. Better work environment leads to better performance and efficiency of the organisations.

This 1-day course of Equality and Diversity Training helps delegates to learn how to manage Equality and Diversity in the workplace. Delegates will understand the importance of Equality and Diversity for organisations and companies. They will learn the impact of the diversity on the reputation of the organisation.

What will I learn:

  • Using best practices ensure Equality and Diversity in your organisation
  • How to manage diversity in the workplace?
  • Managing Equality and Diversity in the recruitment process
  • Lawful and illegal behaviour described in the Equality Act 2010
  • Become aware of nine protected categories under the Equality Act 2010
  • Understand various Diversity issues      

At the end of this course, delegates will understand the importance of Equality and Diversity in the organisation and workplace. They will become familiar with the legislation and policies relating it. Delegates will also become able to identify various issues relating to Equality and Diversity and implement diversity action in the workplace.

The Knowledge Academy's Equality and Diversity Training course will include all the essential topics that will deliver delegates with a complete understanding of the subject matter. Our experienced, highly skilled, and knowledgeable trainers will teach this course.  

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Problem Solving Training Course Outline

Module 1: Introduction to Problem Solving

  • Characteristics of Difficult Problems
  • Barriers to Problem Solving
  • Steps to Effective Problem Solving

Module 2: Strategies for Investigating Problems

  • Psychological Strategies
  • Methods of Arguments

Module 3: Barriers to Problem Solving

  • Decision-Making Problems
  • Troubleshooting and Diagnosis Problems
  • Strategic-Performance Problems
  • Policy-Analysis Problems
  • Design Problem Solving

Module 4: Tactics for Solving Problems and Crossover Tactics

  • Symmetry
  • Extreme Principle
  • Pigeonhole Principle
  • Invariants
  • Graph Theory
  • Complex Number
  • Generation Function

Module 5: Models for Problem Solving

  • The Deming Wheel – PDCA Cycle
  • Hurson’s Productive Thinking Model
  • Fishbone Diagrams
  • TRIZ

Module 6: Problem-Solving Cycle

Module 7: Applying Critical Thinking to Everyday Problems

  • Make the Best Use of Time
  • Tackle One Thing at a Time
  • Step by Step Approach
  • Record your Progress
  • Modify your Habits
  • Tackle your Autopilot Mode
  • Change Perspective
  • Be Reasonable/ Practical

Module 8: Improving Decision Making Skills and Thinking Capacity

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Prerequisites

There are no formal prerequisites for attending this Problem-Solving Training course.

Audience

This Problem-Solving Training course is suitable for anyone who wants to learn more about how to solve problems effectively and efficiently.

Problem Solving Training Course​ Overview

Problem Solving is the act of determining a problem, picking the reason of the issues, identifying, prioritising, and choosing options for a solution, and executing a solution. Problem-solving skills assist anyone in solving issues swiftly and efficiently. Problem-solving skills demand swiftly recognising the underlying problem and executing a solution. It's one of the critical skills that every company seeks in job applicants because individuals with these skills tend to be self-reliant and process in the company's day-to-day functioning. This training will help you get an in-depth understanding of Problem Solving and Problem-Solving skills, which every multinational company highly demands.

This 1-day Problem Solving Training course covers all the important topics of which delegates will fully be proficient with the Problem-Solving skills. During this course, delegates will learn about various models of Problem Solving – TRIZ, PDCA Cycle, Hurson’s Productive Thinking Model, and Fishbone Diagrams.

Our highly experienced, skilled, and expert trainers will conduct this training and provide you with the required knowledge of this Problem Solving.

Apart from the above-discussed topics, delegates will also learn the following topics:

  • Improving decision-making skills and thinking capacity
  • Applying critical thinking to everyday problems
  • Tactics for solving problems and crossover tactics
  • Troubleshooting and diagnosis problems
  • Barriers to Problem Solving
  • Strategies for investigating problems

At the end of this training course, delegates will be able to manage and solve difficult problems effectively. They will be able to use various tactics for solving problems and apply critical thinking to everyday problems. They will also be able to find various barriers and use tactics to overcome these barriers.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Workforce Resource Planning Training​ Course Outline

Module 1: Introduction to Workforce Planning

  • What is Workforce Planning?
  • Strategic Planning and Workforce Planning
  • Why do Workforce Planning?
  • Models and Techniques of Workforce Planning

Module 2: Understanding the Organisation and its Environment

  • Understanding the External Environment
  • Understanding the Workforce Planning and Labour Market Change
  • Understand the Organisational Strategy

Module 3: Analyse your Current and Potential Workforce

  • Workforce Segmentation
  • Workforce Analytics

Module 4: Workforce Planning Model

  • Stages of Workforce Planning Model
  • Strategic Steps to Optimise Workforce Planning

Module 5: Resource Planning Tools

  • Essential Workforce Planning Tools

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Prerequisites

There are no prior prerequisites to attend this Workforce Resource Planning Training course.

Audience

This Workforce Resource Planning Training course is ideal for anyone who wishes to learn this skillset. Although this course can be extremely helpful for the individuals working as:

  • HR Professionals
  • Managers
  • Team Leaders

These professionals can learn the skills of resource planning and shape their career and take it to next level.

Workforce Resource Planning Training Course Overview

Workforce Planning is the procedure to forecast, analyse, identify gaps, plan workforce supply and demand, to ensure that organisations have the right person in the right place at the right time to achieve the desired outcomes. This training course will help individuals to evaluate the staff requirements and investigate the most appropriate and cost-effective means of recruiting and retaining the employees. Excelling in this Workforce Resource Planning training course will help you upgrade your organisational skills and attain many more excellent opportunities in an organisation. The obtained information from this training course will boost individuals' calibre and enable them to attain numerous job roles such as resource management team lead, associate analyst, workforce planning manager, and many other highly paid job roles.

The Knowledge Academy's 1-day Workforce Resource Planning training course enhances the delegates' ability to get elaborated information about maintaining workforce resources in an organisation efficiently. During this training course, delegates will also get in-depth knowledge about workforce planning and the labour market change. Delegates will learn about the organisational strategy to create vision and direction for the whole organisation.

It also accommodates the delegates with more interesting topics, such as:

  • Strategic planning and workforce planning
  • Workforce analytics
  • Workforce segmentation
  • Why does workforce planning?
  • Stages of the workforce planning model

At the end of this training course, delegates will be able to implement the models and techniques of workforce planning according to the requirements of the organisation's plan. Delegates will also be able to adapt all the strategic steps to optimise workforce planning. Our highly expert trainer with abundant knowledge will conduct this training and bring out the best expertise in the delegates to strengthen their foundation of the workplace.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Managing Projects Remotely Training​ Course Outline

Module 1: Remote Projects and Teams

  • What is Remote Project Management?
  • Remote Project Management Teams and Roles
  • What is a Remote Project Team?
  • Types of Remote Teams in a Project
  • Advantages of Working as a Remote Team
  • Challenges Faced in Remote Project Management
  • Face-to-Face Project Management Vs Remote Project Management
  • Future of Remote Project Management

Module 2: Effective Remote Project Management Essentials

  • Managing Remote Projects with Authority
  • Simplifying Resource Allocation
  • Steps to Successfully Managing a Project Remotely
  • Tools for Remote Project Management

Module 3: Scoping Out and Prioritising Project Ideas

  • Ideas and Feedback Collection
  • “DO” Cycle
  • Prioritising and Assigning Projects Across Remote Teams

Module 4: Assembling Cross-Functional Remote Teams

  • Select Right Remote Project Team Members
  • Ideal Structure for Remote Teams
  • Approaches to Remote Project Teams

Module 5: Controlling Remote Project Tasks and Processes

  • Track Tasks and Deadline in a Central Tool
  • Keep Teammates Accountable with Quick Status Updates
  • Document Every Process and Automate Whenever Possible

Module 6: Keeping the Communication Lines Open

  • Real-Time Communication Problems
  • Asynchronous Communication Benefits
  • Best Practices for Communicating Asynchronously
  • Reducing Time Zone Barriers

Module 7: Remote Projects – Product Development and Delivery

  • Incremental Development Vs Waterfall Development
  • End-to-end Product Development
  • Onboarding into Existing Project

Module 8: Solving Common Problems with Remote Projects

  • Communication Breakdowns
  • Lack of Responsiveness
  • Unclear Responsibilities
  • Conflicting Priorities

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Prerequisites

In this Managing Projects Remotely Training course, there are no formal prerequisites. However, having basic knowledge about project management will be more beneficial for delegates.

Audience

This Managing Projects Remotely Training is designed for anyone who wants to gain in-depth knowledge about managing successful projects through remote teams. However, this course is more beneficial for:

  • Project Managers
  • Project Team Members

Managing Projects Remotely Training​ Course Overview

Remote project management is the process of managing and organising project deliverables achieved through globally dispersed teams. Its aim is the same as traditional project management to deliver the project within the defined specifications. Remote project management includes ensuring projects run smoothly, get completed on time and with the proposed budget while managing remote teams. Using remote project management practices allow organisations to hire talented employees without geographical constraints, cutting infrastructure costs, and focusing on organisational success. Managing projects remotely has become famous as organisations felt its benefits and efficiency for projects and teams. Therefore, individuals with the required skills for Managing Projects Remotely can get plenty of job opportunities in multinational companies with prominent job profiles.

Our 1-day Managing Projects Remotely Training course aims to provide delegates with a comprehensive knowledge of managing projects remotely. During this course, delegates will learn about various challenges faced in remote project management, various steps to overcome these challenges, and successfully managing a project remotely. They will also learn to assemble cross-functional remote teams, solve real-time communication problems, reducing time zone barriers, conflicting priorities, and many more. Our highly professional trainer with years of experience in teaching management courses will conduct this training course and will help you get a complete understanding of managing remote projects.

This training will also cover the following concepts:

  • The ideal structure for remote teams
  • Track tasks and deadlines in a central tool
  • Asynchronous communication benefits
  • Lack of responsiveness

At the end of this Managing Projects Remotely Training course, delegates will be able to use various tools to manage remote projects and solve challenges faced during remote projects. They will also be able to select the right remote project team and use various approaches to create effective remote project teams.

Apart from attending this Managing Projects Remotely training course, delegates can also select courses from our extensive course catalogue to enhance their managerial skills and knowledge that includes Management Training for New Managers, Managing Remote Teams, Introduction to Supplier Management, Managing Remote Teams, Senior Management Training, and many more from Management Training section. 

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Conference Management Masterclass Course Outline

Module 1: Introduction to Conference Management

  • Definition of a Conference
  • What is Conference Management?
  • Types of Conference Management
  • What is the Process of Conference Management?
  • Functions of Conference Management

Module 2: Events and Conferences

  • What Does MICE Stand for?
  • Types of Events
  • Types of Event Management
  • Difference Between Conference and Event
  • What is a Conference Manager?
  • Difference Between Conference Manager and Event Manager

Module 3: Importance of Conference Management

  • What Skills Do You Need for Conference Management?
  • What is it so Important for Conference Managers to Plan Properly?
  • Importance of Conference Management
  • What is Convention and Event Management?
  • What Does an Event Manager Do?

Module 4: Conference Management Software

  • What is Conference Management Software?
  • Open Source Conference Management Software
  • International Conference Solution
  • Academic Conference Management Software
  • Online Conference System
  • Open Conference System
  • Conference Management System Project Documentation

Module 5: Planning for Events and Conferences

  • Conference Planning Tips
  • Conference Planning Checklist
  • Planning with SMART Objectives
  • How to Plan an Event?
  • How to Choose the Event Venue for Conferences?

Module 6: Organisation of the Event or Conference

  • Role of Human Resources in Event and Conference Planning
  • Who Sits on a Conference Organising Committee?
  • How to Use Team-Building Games and Group Activities?

Module 7: Promotional Activities for Events and Conferences

  • How to Advertise an Event?
  • How to Promote a Conference Event?

Module 8: Managing Events and Conferences

  • How to Plan an Exhibition?
  • How to Organise a Successful Exhibition?
  • How to Monitor an Event?

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Prerequisites

In this Conference Management Masterclass, there are no formal prerequisites.

Audience

This Conference Management Masterclass training is ideal for anyone who wants to gain in-depth knowledge about Conference Management.

Conference Management Masterclass​ Course Overview

A conference is a gathering of persons who share a particular interest or background to meet one another to learn and discuss topics, ideas, and projects of mutual significance. They are significant, specialised professional gatherings that may help organisations expand by engaging with colleagues in the industry of new and present clients. After a strategy and objectives have been established, conference management comprises overseeing the overall execution of the event, monitoring the progress of team members with their assigned responsibilities, and addressing any difficulties or issues onsite. Holding the ability and skills to handle a conference call will lead the delegates to attain greater designations such as Event Planners, Event Managers, Administrative Assistants, and numerous highly skilled job profiles.

In this 1-day Conference Management Masterclass, delegates will gain in-depth knowledge about the management of conference calls, an excellent method to raise awareness of the subject matter and the organisation that hosts them. Delegates will obtain their insights into meeting one another to learn about the debate issues, ideas, and projects centred on a shared concern. Our highly expert trainer with many years of experience will teach their delegates to work with finances, schedules, and vendors to organise and manage the most pleasing events possible for their clients.

It also accommodates the delegates with the related topics, such as:

  • Types of event management
  • Difference between conference and event
  • Academic conference management software
  • Online conference system
  • Conference planning tips

At the end of this masterclass, delegates will know the importance of conference managers to plan properly. They will also be able to know about the conference management system project documentation and conference management process.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Vendor Management Training​ Course Outline

Module 1: Introduction to Vendor Management

  • What is Vendor Management?
  • Why is it Important?
  • Vendor Management Process
  • Benefits of Vendor Management
  • Challenges of Vendor Management
  • Vendor Management Tips for Success
  • Vendor Lifecycle Management
  • Phases of Vendor Lifecycle Management
  • Needs Identification and Solicitation
  • Vendor Management Lifecycle Best Practices
  • Pillars of Effective Vendor Management

Module 2: Commitments

  • Successful Vendor-Management Strategies
  • Vendor Agreements
  • Evaluation of Bid Proposals
  • Vendor Contract Management Process
  • Creating Effective SOWs
  • Contract Risk Types

Module 3: Relationships

  • Managing Vendor Relationships
  • Vendor Governance Practices
  • Changing Controls Systems
  • Escalation Management
  • Negotiate with Vendors Effectively
  • Ways to Efficiently Collaborate with Vendor Team
  • Alternative Dispute Resolution
  • General Management Skills
    • Analysis
    • Communication
    • Critical Thinking
    • Decision-Making

Module 4: Metrics

  • Vendor Metrics
  • Mobile App KPIs
  • Understanding Responsibility Assignment Matrix
  • Vendor Scorecard
  • Vendor Performance
  • Balanced Scorecard (BSC)
  • Improve Vendor Management Process

Module 5: Risk

  • Vendor Risks
  • Risk Mitigation
  • Minimising the Burden, Ramping Business

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Prerequisites

In this Vendor Management training course, there are no formal prerequisites.

Audience

This training course is suitable for anyone who wants to gain in-depth knowledge about Vendor Management.

Vendor Management Training​ Course Overview

Vendor management is the process that enables an organisation to control costs, reduce potential vendor risks, ensure outstanding service delivery, and get long-term value from suppliers. It comprises various activities such as vendor selection, contract negotiation, cost management, vendor-related risk mitigation, and service delivery. It enables individuals to use supplier management to achieve business goals and facilitate the onboarding process. An effective supplier management process helps organisations build stronger relationships with their suppliers, which leads to opportunities to negotiate better prices. Having immense knowledge of essential resources for maintaining a high-profile business will empower individuals to get highly reputed designations in multinational corporations and enhance their career opportunities.

In this 1-day Vendor Management Training course, delegates will enhance their expertise with a comprehensive knowledge of Vendor Management and its challenges. Delegates will get acquainted with strategic management tools, vendor evaluation and negotiating skills, sourcing strategies, buying procedures, and contract management knowledge. Our highly skilled and professional trainer will conduct this training who has years of experience in teaching Vendor Management Training that will help the delegates to gain a holistic view of how suppliers are selected, motivated, and managed.

Course Objectives:

  • To get familiar with various ways to efficiently collaborate with the vendor team
  • To recognise the techniques for managing different vendor relationships
  • To understand strategies for monitoring and evaluating vendor performance
  • To get acquainted with vendor lifecycle management
  • To acquire knowledge of the evaluation of bid proposals

At the end of this training, delegates will be able to implement various techniques for resolving vendor issues and giving them alternative dispute resolution. They will also be able to create a better vendor management process for fulfilling business needs.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Business Sustainability Masterclass Course Outline

Module 1: Sustainability

  • Basics of Sustainability
  • Sustainable Development
  • Working Together

Module 2: Meaning of Sustainability for Business

  • Business Case
  • Sustainability Sales Pitch

Module 3: Sustainability Journey

  • Journey
  • What does a Leading Company Look Like?

Module 4: Getting Started

  • Step by Step
  • Getting Past Internal Excuses

Module 5: Accounting, Economics, and Entrepreneurship

  • Why is it Important?
  • Key Concepts
  • Challenges
  • Trends and New Ideas

Module 6: Ethics and Corporate Governance

  • Importance of Ethics and Corporate Governance
  • Main Concepts
  • Challenges of Ethics and Corporate Governance
  • Trends and New Ideas of Ethics and Corporate Governance

Module 7: Finance, Marketing, and Operations

  • Why is it Important?
  • Important Concepts 
  • Challenges
  • New Ideas and Trends in Finance, Marketing, and Operations

Module 8: Strategy, HR, and Organisational Behaviour

  • Why is Strategy, HR, and Organisational Behaviour Important?
  • Comprehensive Concepts
  • Challenges
  • Trends and New Ideas

Module 9: Tools for Monitoring, Managing, and Improving Performance

  • Assessments
  • Audits
  • Environmental and Social Managing System
  • Standards

Module 10: Tools for Greening Offices and Buildings

  • Steps for Setting up Office Greening Programs
  • Buildings
  • Energy and Water
  • Waste and Recycling
  • Paper and Electronics
  • Commuting to Work
  • Organising Green Events and Meetings
  • Putting Together a Green Team

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Prerequisites

In this Business Sustainability Masterclass, there are no formal prerequisites.

Audience

This masterclass is designed for anyone who wants to gain in-depth knowledge about Business Sustainability.

Business Sustainability Masterclass Course Overview

A sustainable business harmonises profit, concerns for the environment, and social commitment. Business sustainability is important for organisations to make more money and increase profits by making their business more sustainable. Sustainable business is the key to attracting new customers, increasing sales, and boosting workforce morale and innovation. This masterclass is designed to provide learners with essential knowledge and skills to reduce business costs, apply innovative strategies, make a better reputation, and increase customers who value sustainability, which will result in increased revenue. Holding knowledge and skills in making a business sustainable will provide individuals with various career opportunities and work in high job roles in numerous multinational organisations.

In this 1-Day Business Sustainability Masterclass, delegates will magnify their expertise regarding the development of sustainability and sustainability sales pitch. Delegates will learn about the role in combating global climate change, as well as how our rising population can meet present and future resource demands. Our highly expert trainer with deep knowledge will guide the delegates to effectively moderate and resolve workplace disagreements to create a positive workplace environment.

Delegates will also learn the various concepts, such as: 

  • Business case of sustainability  
  • Getting past internal excuses
  • Ethics and corporate governance
  • Strategies in business sustainability
  • Assessments and audits

At the end of this masterclass, delegates will be able to manage and handle the process of Business Sustainability. They will also be able to analyse new ideas and trends in finance, marketing, and operations.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Consulting Skills Training Course Outline

  • What is consultation?
    • Consulting v. managing; different consultancy styles and key features; transferring ownership; linking activities to organisational aims and goals.
  • The consulting processes:
    • Consulting is really a series of stages or phases, and we use ECIFAR (entry, contracting, investigation, feedback, action, review) to explore the key activities and skills of each of these phases of the process.
  • Key skills in consultancy:
    • Questioning, listening, matching energy, diagnosing and analysis, feedback.
  • Consulting issues:
    • Ethical considerations; the true client.
  • Current Perceptions:
    • Individual Roles
    • Clients View
    • Ideal Situation
  • Introduction to Consultancy:
    • Key skills and behaviours required by a consultant
    • The consultancy processes
    • Self-analysis
  • Entry and Contracting Phases:
    • Key skills and behaviours
    • practical session
  • Investigation phase:
    • Diagnosis techniques
    • Analysis techniques
  • The final Stages Process - key skills:
    • Feedback
    • Action
    • Review
    • Practical Session
  • Consulting Issues:
    • Ethical issues
    • Who is the real client?

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Who is this course for?

This Consulting Skills training course is designed for anyone operating in a consulting capacity. The programme is particularly suitable for those consulting in their professional field or as an internal consultant.

Prerequisites

There are no formal prerequisites for the Consulting training course.

Consulting Skills Training Course Overview

The need for consulting work is more important than ever as businesses look to improve their processes and streamline operations. Hence, business skills and personal development training courses are important. The aim of this Consulting Skills training course is to develop the consulting skills of professional staff to promote and improve a client centered approach.

Having completed this consulting skills training course participants will be able to:

  • Build an effective working relationship with their clients,
  • Carry out an initial diagnosis of client needs,
  • Contract with clients to provide a framework within which they will work,
  • Provide feedback to a client,
  • Review and evaluate solutions implemented,
  • Develop ongoing relationships with their clients.

We offer Consulting Skills courses on a private basis with course content tailored to your specific goals.

Course Objectives

Having completed this Consulting Skills training course participants will be able to:

  • Build an effective working relationship with their clients
  • Carry out an initial diagnosis of client needs
  • Contract with clients to provide a framework within which they will work
  • Provide feedback to a client
  • Review and evaluate solutions implemented
  • Develop on-going relationships with their clients

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What's included within this consulting training course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +1 7204454674 or Inquire.

Management Training FAQs

FAQ's

Management Training certifications are valid indefinitely, therefore they do not need to be renewed in order to stay current.
We provide our candidates with a delegate pack including course notes, a manual, a certificate, an experienced trainer, and refreshments.
The Knowledge Academy have training venues in locations across the UK and around the world, making it easy to find a training venue near you.
Yes, The Knowledge Academy offer all of its candidates support throughout the duration of their course and after it has been completed.
The Knowledge Academy is the Leading global training provider for Management Training.
The price for Management Training certification in the United States starts from $.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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