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The following topics comprise this Soft Skills Introduction to Management course:
This course is recommended to any individual who aspires to be a manager. Managers are required in businesses across all sectors and industries, so this course is applicable to anybody, no matter what industry they are in, or wish to enter.
There are no prerequisites for this course.
This Introduction to Management course aims to administer the skills required to manage a small-scale team of employees. Using the acquired techniques within this Management training, candidates can become successful managers, leading their own team, and executing goals and objectives.
Through attending this Introduction to Management course with The Knowledge Academy, candidates will be able to motivate, lead, and inspire their team to productivity. This course will develop a candidate’s awareness of effective people management and resource utilisation, to enhance their professional management proficiency and understand the true role requirements.
By attending this course candidates will demonstrate a commitment to both their professional and personal development. This, in turn, can improve job opportunities.
This Introduction to Managing People training course will cover the following topics:
The Management Process
Overview of Leadership
Motivation and Personal Performance
Effective Team Management
This training course can be taken by anyone who wishes to improve their skills in managing people.
There is no pre-course reading required for this course.
This Management Training course provides candidates with an understanding of management and the skills required to effectively manage people within a team. This Managing People training course enables candidates to effectively manage people within a team and overcome financial and policy related issues. Individuals will learn the key responsibilities of a manager, including hiring, firing, communicating, appraising, disciplining, and training team members.
This course will cover the following content:
Module 1: Communication Skills
Module 2: Conflict
Module 3: Creativity and Innovation
Module 4: Employee Wellbeing
Module 5: Ethics
Module 6: Group Dynamics
Module 7: Leadership Training
Module 8: Performance Management
Module 9: Project Management Training
Module 10: Executive Training
This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.
There are no prerequisites for enrolling on this Senior Management Training course.
This 1-day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.
This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable.
This 1-day project management course will help delegates learn how to overcome the challenges of managing employees in different time zones and locations. Delegates will also be able to learn how to hire the right people and improve their communication skills with remote teams.
The following topics will be taught during this 1-day Management Training Course:
The Fundamentals of Managing Remote Teams
Building and Maintaining Trust with Remote Teams
Teaching Remote Teams
Technology, Communication, and Remote Teams
Participating in Remote Team Meetings
This course is for new and inexperienced project managers who have been put in the situation of managing remote teams based in various locations and time zones.
There are no prerequisites for the Managing Remote Teams training course.
Managing remote teams requires an entirely separate set of skills. The idea of managing teams remotely is becoming extremely popular with businesses as they access more and better talent much faster. Other benefits include lower costs and the improvement of technology for communicating with teams.
This course will be able to help you to manage remote teams efficiently while dealing with different time zones.
In short, the course will help delegates to:
In addition, other benefits include lower costs and the improvement of technology to communicate with teams.
This course is aimed at anybody involved in or looking to be involved in supplier management, including project managers, business managers and business owners.
As the course is introductory, there are no prerequisites to attend.
This 1-day Supplier Management course focuses on the fundamentals of managing suppliers, including identification, selection, contracting, monitoring, and reporting. By the end of the course, you will understand the basic steps of supplier management, allowing you to implement a supplier management program and increase the value you receive from your suppliers.
Module 1: What is the Role of the Manager?
Module 2: Action Centred Leadership
Module 3: Team Briefing and Time Management
Module 4: Typical Procrastinators and Time Wasters
Module 5: Establishing Priorities
Module 6: Decision Making
Module 7: Delegation
Module 8: Who’s Got the Monkey?
Module 9: Manager’s Role
Module 10: Setting Objectives
Module 11: Feedback and How to Give it
Module 12: EEC Model
Module 13: Managing Under Performance
Module 14: Managing Performance: The Latecomer
There are no formal prerequisites to attend this Management Training for New Managers course.
This Management Training for New Managers course is ideal for anyone who wants to gain in-depth knowledge of management. However, it will be more beneficial for individuals who got promoted to management roles.
Managers help organisations in achieving goals with the help of better teamwork and maintaining better relationships with the individuals they manage. Management Training for New Managers is a training programme that emphasises improving any individual who is new to management's skills as a manager. This management training aims to provide learners who are starting their job as newly appointed managers with the required skills to deal with people and manage the people they used to work with. Attending this Management Training for New Managers will enable learners to understand the role of a manager for operating day-to-day operations in organisations and getting optimum performance. Individuals who possess the management skills required to manage work and people efficiently certainly gain more success in their careers and get more career enhancement opportunities.
This 1-day Management Training for New Managers course covers all the essential topics by which delegates will become fully familiar with the skills of a new manager. During this training, they will learn about roles and responsibilities as a manager. They will also learn about delegation, dealing with reactions to feedback, management behaviour, development levels for existing staff, managing the underperformer, and many more. Our highly professional trainer with years of experience in teaching management training will conduct this training course and help delegates get comprehensive knowledge and skills to fulfil a manager's roles and responsibilities.
This training will also cover the following essential topics such as:
At the end of this Management Training for New Managers course, delegates will be able to effectively play their roles and responsibilities as a manager. They will also be able to recognise the early stages of disciplinary and capability problems and how to handle them.
If delegates are interested in managing various aspects of business in an organisation or want to have a steady career in the Management field, then they can choose our popular Management Training courses, including Introduction to Management, Introduction to Managing People, Event Management Masterclass, Team Development Masterclass, and more courses.
Overview of Performance Management
Performance Management Cycle
Standards of Performance
Managing Performance and Training
Performance management is a one-day course. Training on Performance management is a continuous process and helps to establish a culture in which individuals and teams take responsibility for business processes, skills, behaviour, and contributions. The entire course process involves identification, evaluation, and development of the work performance of the employees through effective management practice like development training, feedback, and regular communication.
What Will You Learn?
Benefits of this Course:
This Personal and Organisational Development course will cover the following content:
Module One: Personal Skills
Module Two: Personal Opportunities
Module Three: Methods of Organisation
Module Four: Management Skills
This course is designed for individuals in the Military and Civilian positions from all levels of management within Defence Environment, Government, and Industry.
There are no prerequisites for enrolling on this Personal and Organisational Development training course.
This 1 day Personal and Organisational Development training course aims to teach delegates the skills and techniques associated with the delivery of change. This course will focus on organisational metaphors, such as machine, organism, culture, political, and flux, and the ability to analyse management theories in defence acquisition. This course comes under the topic of Management Training, where a range of courses are available to help candidates develop their skills.
Module 1: Defining Corporate Social Responsibility
Module 2: CSR Importance and Implications
Module 3: Stakeholders and Social Contract
Module 4: Issues Concerning Sustainability
Module 5: Ethics, CSR, and Corporate Behaviour
Module 6: Performance Evaluation and Performance Reporting
Module 7: Globalisation and CSR
Module 8: CSR in Not for Profit Organisations
Module 9: CSR and Strategy
Module 10: Corporate Social Responsibility and Leadership
There are no formal requirements to attend this Corporate Social Responsibility (CSR) Training course.
This Corporate Social Responsibility (CSR) Training course is for anyone interested in CSR and sustainability and would like to understand.
CSR (Corporate Social Responsibility), also known as corporate citizenship, is a self-regulatory business model that allows a business to be socially accountable to itself, its stakeholders, and the general public. Companies can be aware of their impact on all parts of society, including economic, social, and environmental, by exercising corporate social responsibility. Businesses run various CSR programmes, including volunteer work, charities, community welfare and sustainability activities that benefit society while boosting their brands. CSR helps professionals and businesses create and drive long-overdue changes and become connected with the world around them. Attending this Corporate Social Responsibility (CSR) Training will help learners gain the skills required to run an effective CSR programme and become part of the change they long for.
The Knowledge Academy’s Corporate Social Responsibility (CSR) Training is designed to provide delegates with an understanding of CSR’s importance and effects. In this 1-day training, delegates will learn about the effects of organisational activities, prominence of CSR, classification of stakeholders, risk reduction, etc. They will also learn about sustainability and the cost of capital, ethical philosophies, corporate behaviour and reputation, measurement of performance, and many more concepts. Our highly skilled and professional trainers will conduct this training and help delegates to gain the knowledge and skills required to run successful CSR programmes.
Other than the above topics, delegates will also learn the following concepts
At the end of this Corporate Social Responsibility (CSR) Training will enable delegates to bring sustainability, accountability, and transparency to their organisation's CSR activities. They will also be able to bring determination and consistency in their CSR activities as leaders and professionals.
Introduction to Business Process Improvement (BPI)
Developing the Process Inventory
Establishing the Foundation
Drawing the Process Map
Estimating Time and Cost and Validating the Process Map
Applying Improvement Techniques
Creating Internal Controls, Tools, and Metrics
Testing and Reworking
Implementing the Change
Driving Continuous Improvement
There are no formal prerequisites for attending this course. However, experience in modelling business processes will be beneficial.
Anyone who needs to gain knowledge of improving and managing business processes. This course is well-suited for:
Business Process Improvement (BPI) is the method of analysing, reviewing, and improving the existing business processes. It is a management discipline for organisations to help enhance their efficacy and accuracy of their business processes. It is done by mapping out the business process, recognising inefficiencies, reforming the process, and benchmarking the initial metrics.
The Knowledge Academy’s Business Process Improvement Training course will equip delegates with the knowledge of business process improvement and its objectives. Delegates will learn about the process inventory, establishing the foundation, and drawing the process map. In addition, delegates will gain an in-depth understanding of applying improvement techniques.
During this 1-day course, delegates will gain knowledge of how to implement the change and drive continuous improvement. Delegates will become familiarised with the various BPI methodologies. By attending this course, you will develop your knowledge and skills to employ a step-by-step Business Process Improvement (BPI) framework in your organisations.
Introduction to Events Management
Event Planning Process
Human Resources and Logistic in Event Management
Event Assessment and Evaluation
There are no prerequisites to attend this course.
Anyone who is involved in event management, public relations, and business etiquette can attend this course.
The event industry is growing significantly and has become a robust economic force. Events also play an essential role in the economic development and social well-being that helps to accomplish business goals. This Event Management Masterclass course is designed to provide the knowledge and skills required to be a professional event organiser.
In this 1-day course, delegates will be provided with the knowledge of the detailed background of event management. Delegates will get an understanding of the complexities of the event management industry. The course will teach and equip delegates with the skills to succeed in several aspects of event management. Along with this, delegates will learn how to choose an appropriate organisational structure.
During this course, delegates will master the skills of marketing and promoting the event. In addition, they will learn about the elements of event promotion and marketing. Gantt charts, ROI evaluation, and social media engagement are some other essential topics to be covered in this course. At the end of this training, delegates will get an understanding of all the required steps to be taken for organising an effective event.
Module 1: Introduction
Module 2: Concepts of Conflicts
Module 3: Causes of Conflicts
Module 4: Techniques
Module 5: Conflict Management
Module 6: Conflicting Resolution Model
Module 7: Framework of Organisational Conflict Management
Module 8: How to Prevent Future Conflict
In this Conflict Management training, there are no formal prerequisites.
Conflict Management training is ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management.
Conflict occurs between individuals with opposing opinions and personal preferences during disagreements and struggles, and it can be extremely challenging to manage inside the working environment. Conflict Management is the method of being capable to recognise and resolve conflicts, which is essential in today's market. Every employee wants to prove how important they are to the organisation with whom they work, and, at times, it will contribute to conflicts with other team leaders.
In this 1-day training, delegates will gain knowledge of how to manage conflicts using various methods in an organisation. Delegates will also gain an understanding of several types of conflicts with its handling techniques and a role of third-party in resolving conflicts.
This training will cover various concepts, such as:
At the end of this training, delegates will also understand how to manage and overcome conflicts within the organisation. Delegates will attain the knowledge of how to build a harmonious relationship with their colleagues, team leader and managers.
Module 1: Introduction
Module 2: Introduction
Module 3: Costing and Pricing Procedures
Module 4: Price-Reaction Program
Module 5: Break-Even Point Formula
Module 6: Strategies of Pricing
Module 7: Absorption Costing with Example
In this Costing and Pricing training, there are no formal prerequisites.
This Costing and Pricing training is ideal for anyone who wants to learn and understand the techniques and methods of projecting project and program costs in the business.
Cost and price analysis are two different approaches of projecting project and program costs which are interdependent. Price analysis aims purely at a vendor's unit price. In contrast, cost analysis combines the moderate cost of delivering the item to the vendor to define the cost and suitability of the quoted price.
In this 1-day training, delegates will gain knowledge of different ideas of costing and pricing in businesses. Delegates will also gain an understanding of the strategies of Costing and Pricing. This training will also provide the knowledge of how to set a price policy and costing and pricing formulas (Break-Even Point Formula and Absorption Costing).
This training will cover various concepts, such as:
At the end of this training, delegates will also understand the requirement of employees in their organisation and cost of resources such as raw material or machine time. Delegates will also attain the knowledge of projected indirect costs like warehousing, transportation, taxes, fees and comparison competitive bids from multiple vendors.
Module 1: Introduction
Module 2: Bruce Tuckman’s Team Development Model
Module 3: Selecting Team Members
Module 4: Leadership
Module 5: Team Meetings
Module 6: Effective Teamwork Matrix
In this Team Development Masterclass training, there are no formal prerequisites.
This Team Development Masterclass training is designed for those wishing to work as a leader in a team of an organisation for its growth and development.
Team building is an essential topic in the current business environment as organisations are looking to team-based structures to stimulate additional enhancements to their productivity, profitability, and service quality. Organisation members and managers are universally exploring ways to enhance business outcomes as well as profitability. Team development efforts aim to increase results for clients, and team building includes a vast variety of activities, given to organisations and tried at developing team performance.
In this 1-day training, delegates will gain knowledge of how to work in a team. Delegates will also understand the significance of the responsibilities of a team leader. Delegates will also attain the knowledge of how the teamwork includes building relationships as well as working with other people for utilising several essential skills and habits:
At the end of this training, delegates will also understand the basic concepts of team meetings. Delegates will gain knowledge of how collaboration and participation of a team member will affect on growth and development of the team.
The Knowledge Academy’s Team Development Masterclass course will provide an understanding of how to implement Bruce Tuckman’s Team Development Model in a team.
Anti-Social Behaviour Management Training Course Outline
Module 1: Basics of Anti-Social Behaviour Management
Module 2: Strategic Management and Monitoring of Anti-Social Behaviour
Module 3: Prevention from Anti-Social Behaviour
Module 4: Combating Anti-Social Behaviour
Module 5: Customer Care, Personal Management and Development
In this Anti-Social Behaviour Management training, there are no formal prerequisites.
The Knowledge Academy's Anti-Social Behaviour Management training is designed for anyone who wants to learn how to authorise clients to control their behaviour and obtain skills for social living. However, this course is more beneficial for managers and frontline staff of the vagrancy and supporting house sectors.
Anti-Social Behaviour (ASB) is defined as a behaviour of an individual which causes, or likely to cause nuisance and annoyance to any other individual or a wider community. It includes unacceptable behaviour which affects the quality of life for residents. It can also be defined as any behaviour that disrupts the fundamental rights of other individuals, which is considered disruptive to others in society. A growing number of researchers and policymakers concern themselves with the effectiveness of different approaches to anti-social behaviour (ASB) management. Anti-Social Behaviour manager protects and supports individuals to improve communities and quality of life. The primary role of the ASB manager is to use and operate a variety of strategies and legislation to tackle anti-social behaviour successfully.
In this 1-day training, delegates will gain knowledge regarding the basics of Anti-Social Behaviour Management. Delegates will also understand how to evaluate Anti-Social Behaviour. Delegates will also attain the knowledge of monitoring, recording, and actions taken to combat Anti-Social Behaviour.
This training will cover various concepts, such as:
At the end of this training, delegates will be able to understand how to manage anti-social behaviour service. Delegates will also become able to recognise how to handle ASB complaints effectively. They will also attain knowledge regarding the participation of staff in the management of anti-social behaviour service.
Module 1: Defining and Understanding Diversity
Module 2: Identifying the Impact of Diversity on Your Business
Module 3: Diversity and Recruitment
Module 4: Managing Diversity at Work
Module 5: Legislation and Development
Module 6: Diversity Issues
Module 7: Action Planning, Sensitivity Training, and Implementation
Module 8: Case Study: Riot Games
There are no formal requirements to attend this Equality and Diversity Training course.
This course is intended for anyone who wishes to learn about Equality and Diversity in the workplace. However, this course can be much more beneficial for individuals working as:
People think that Equality is treating everyone the same. But this is not always right. Equality is tied with ensuring individuals are treated according to law. Diversity recognises, regards and value distinction. By assessing an individual's various foundations, individual needs, knowledge, aptitudes, and skills, one can harness the experience and have a viable understanding of Diversity. Such benefits enlist increase in moral, better staff maintenance, and improved organisation reputation. Equality and Diversity are about considering everyone justly and with regard. Better work environment leads to better performance and efficiency of the organisations.
This 1-day course of Equality and Diversity Training helps delegates to learn how to manage Equality and Diversity in the workplace. Delegates will understand the importance of Equality and Diversity for organisations and companies. They will learn the impact of the diversity on the reputation of the organisation.
What will I learn:
At the end of this course, delegates will understand the importance of Equality and Diversity in the organisation and workplace. They will become familiar with the legislation and policies relating it. Delegates will also become able to identify various issues relating to Equality and Diversity and implement diversity action in the workplace.
The Knowledge Academy's Equality and Diversity Training course will include all the essential topics that will deliver delegates with a complete understanding of the subject matter. Our experienced, highly skilled, and knowledgeable trainers will teach this course.
Module 1: Introduction to Problem Solving
Module 2: Strategies for Investigating Problems
Module 3: Barriers to Problem Solving
Module 4: Tactics for Solving Problems and Crossover Tactics
Module 5: Models for Problem Solving
Module 6: Problem-Solving Cycle
Module 7: Applying Critical Thinking to Everyday Problems
Module 8: Improving Decision Making Skills and Thinking Capacity
There are no formal prerequisites for attending this Problem-Solving Training course.
This Problem-Solving Training course is suitable for anyone who wants to learn more about how to solve problems effectively and efficiently.
Problem Solving is the act of determining a problem, picking the reason of the issues, identifying, prioritising, and choosing options for a solution, and executing a solution. Problem-solving skills assist anyone in solving issues swiftly and efficiently. Problem-solving skills demand swiftly recognising the underlying problem and executing a solution. It's one of the critical skills that every company seeks in job applicants because individuals with these skills tend to be self-reliant and process in the company's day-to-day functioning. This training will help you get an in-depth understanding of Problem Solving and Problem-Solving skills, which every multinational company highly demands.
This 1-day Problem Solving Training course covers all the important topics of which delegates will fully be proficient with the Problem-Solving skills. During this course, delegates will learn about various models of Problem Solving – TRIZ, PDCA Cycle, Hurson’s Productive Thinking Model, and Fishbone Diagrams.
Our highly experienced, skilled, and expert trainers will conduct this training and provide you with the required knowledge of this Problem Solving.
Apart from the above-discussed topics, delegates will also learn the following topics:
At the end of this training course, delegates will be able to manage and solve difficult problems effectively. They will be able to use various tactics for solving problems and apply critical thinking to everyday problems. They will also be able to find various barriers and use tactics to overcome these barriers.
Module 1: Introduction to Workforce Planning
Module 2: Understanding the Organisation and its Environment
Module 3: Analyse your Current and Potential Workforce
Module 4: Workforce Planning Model
Module 5: Resource Planning Tools
There are no prior prerequisites to attend this Workforce Resource Planning Training course.
This Workforce Resource Planning Training course is ideal for anyone who wishes to learn this skillset. Although this course can be extremely helpful for the individuals working as:
These professionals can learn the skills of resource planning and shape their career and take it to next level.
Workforce Planning is the procedure to forecast, analyse, identify gaps, plan workforce supply and demand, to ensure that organisations have the right person in the right place at the right time to achieve the desired outcomes. This training course will help individuals to evaluate the staff requirements and investigate the most appropriate and cost-effective means of recruiting and retaining the employees. Excelling in this Workforce Resource Planning training course will help you upgrade your organisational skills and attain many more excellent opportunities in an organisation. The obtained information from this training course will boost individuals' calibre and enable them to attain numerous job roles such as resource management team lead, associate analyst, workforce planning manager, and many other highly paid job roles.
The Knowledge Academy's 1-day Workforce Resource Planning training course enhances the delegates' ability to get elaborated information about maintaining workforce resources in an organisation efficiently. During this training course, delegates will also get in-depth knowledge about workforce planning and the labour market change. Delegates will learn about the organisational strategy to create vision and direction for the whole organisation.
It also accommodates the delegates with more interesting topics, such as:
At the end of this training course, delegates will be able to implement the models and techniques of workforce planning according to the requirements of the organisation's plan. Delegates will also be able to adapt all the strategic steps to optimise workforce planning. Our highly expert trainer with abundant knowledge will conduct this training and bring out the best expertise in the delegates to strengthen their foundation of the workplace.
Module 1: Remote Projects and Teams
Module 2: Effective Remote Project Management Essentials
Module 3: Scoping Out and Prioritising Project Ideas
Module 4: Assembling Cross-Functional Remote Teams
Module 5: Controlling Remote Project Tasks and Processes
Module 6: Keeping the Communication Lines Open
Module 7: Remote Projects – Product Development and Delivery
Module 8: Solving Common Problems with Remote Projects
In this Managing Projects Remotely Training course, there are no formal prerequisites. However, having basic knowledge about project management will be more beneficial for delegates.
This Managing Projects Remotely Training is designed for anyone who wants to gain in-depth knowledge about managing successful projects through remote teams. However, this course is more beneficial for:
Remote project management is the process of managing and organising project deliverables achieved through globally dispersed teams. Its aim is the same as traditional project management to deliver the project within the defined specifications. Remote project management includes ensuring projects run smoothly, get completed on time and with the proposed budget while managing remote teams. Using remote project management practices allow organisations to hire talented employees without geographical constraints, cutting infrastructure costs, and focusing on organisational success. Managing projects remotely has become famous as organisations felt its benefits and efficiency for projects and teams. Therefore, individuals with the required skills for Managing Projects Remotely can get plenty of job opportunities in multinational companies with prominent job profiles.
Our 1-day Managing Projects Remotely Training course aims to provide delegates with a comprehensive knowledge of managing projects remotely. During this course, delegates will learn about various challenges faced in remote project management, various steps to overcome these challenges, and successfully managing a project remotely. They will also learn to assemble cross-functional remote teams, solve real-time communication problems, reducing time zone barriers, conflicting priorities, and many more. Our highly professional trainer with years of experience in teaching management courses will conduct this training course and will help you get a complete understanding of managing remote projects.
This training will also cover the following concepts:
At the end of this Managing Projects Remotely Training course, delegates will be able to use various tools to manage remote projects and solve challenges faced during remote projects. They will also be able to select the right remote project team and use various approaches to create effective remote project teams.
Apart from attending this Managing Projects Remotely training course, delegates can also select courses from our extensive course catalogue to enhance their managerial skills and knowledge that includes Management Training for New Managers, Managing Remote Teams, Introduction to Supplier Management, Managing Remote Teams, Senior Management Training, and many more from Management Training section.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 646-687-6780 or Inquire.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell