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Management Training courses

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Management Course Outline

The following topics comprise this Soft Skills Introduction to Management course:

  • What is management?
  • Role of a Manager
  • Qualities of a Successful Manager
  • Self-Assessment on Management Skills
  • Importance of Self-Confidence
  • Management Techniques
  • Organisation of oneself
  • Organisation of the Team Processes
  • Difference between Preferred and Required Leadership Styles
  • Effective Communication
  • Team Development and Cohesion

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Who should attend this Management Training Course?

This course is recommended to any individual who aspires to be a manager. Managers are required in businesses across all sectors and industries, so this course is applicable to anybody, no matter what industry they are in, or wish to enter.

Prerequisites

There are no prerequisites for this course.

Introduction to Management Course Overview

This Introduction to Management course aims to administer the skills required to manage a small-scale team of employees. Through the use of the acquired techniques within this Management training, candidates can become successful managers, leading their own team and executing goals and objectives.

Through attending this Introduction to Management course with The Knowledge Academy, candidates will be able to motivate, lead, and inspire their team to productivity. This course will develop a candidate’s awareness of effective people management and resource utilisation, in order to enhance their professional management proficiency and understand the true role requirements.

By attending this course candidates will demonstrate a commitment to both their professional and personal development. This, in turn, can substantially improve job opportunities.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Managing People Course Outline

This Introduction to Managing People training course will cover the following topics:

Management Evaluation

  • The need for Management Skills
  • Approaches to Management Skills
  • Principles of Management
  • Theory of Organisation

The Management Process

  • Planning Process
  • Process of Organising
  • Staffing
  • Directing the Process
  • The Control Process
  • Coordination of Process
  • Ways to Manage Power and Authority
  • The Decision-Making Process

Overview of Leadership

  • Introduction to Leadership
  • Role of the Leader
  • Leadership Skills
  • Tools and Techniques of Leadership
  • Different Theories of Leadership Skills
  • Characteristics of Leadership
  • The relationship between Leadership and Management
  • Qualities of a Good Leader
  • Types of Leadership
  • Autocratic Leadership
  • Democratic and Participative Leadership
  • Free-rein Leadership
  • Variety of Leadership
  • Factors of Leadership
  • Leadership Approaches
  • Leadership Effectiveness

Motivation and Personal Performance

  • Introduction to Motivation
  • Characteristics of Motivation
  • Importance of Motivation
  • Motivation Theories
  • Maslow’s Need Hierarchy Theory
  • Herzberg’s Two-Factor Theory
  • McGregor’s Model
  • Maslow’s Need Hierarchy vs Herzberg’s Two-Factor Theory
  • Vroom’s Expectancy Theory

Time Management

  • Introduction to Managing Time
  • Identify Objectives and Goals
  • Fundamental Skills for Managing
  • Why is Time Management Important in a Corporate Environment?
  • Allocating time
  • Creating a plan
  • Role of Planning
  • Time Management in different organisations
  • Role of the Organiser

Effective Team Management

  • Team Building
  • Qualities of Good Teams
  • Types of Teams
  • Team Behaviour
  • Ways to Build a Successful Team
  • Steps of Team Development
  • Standard Managing Style

Performance Management

  • How to deal with Poor Performance
  • Delivering the message
  • Team Support
  • Evolving Individuals
  • Goals and Objectives of Managing Performance

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Who should attend this Management Training Course?

This training course can be taken by anyone who wishes to improve their skills in managing people.

Prerequisites

There is no pre-course reading required for this course.

Introduction to Managing People Course Overview

This Management Training course provides candidates with an understanding of management and the skills required to effectively manage people within a team. During one day this Managing People training course enables candidates to effectively manage people within a team and overcome financial and policy related issues. Individuals will learn the key responsibilities of a manager, including hiring, firing, communicating, appraising, disciplining, and training team members.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Senior Management Training Outline

This course will cover the following content:

Module 1: Communication Skills

  • Effective Interpersonal Communication
  • Understanding the Environment
  • Emotional Intelligence
  • Delivering and Receiving Feedback
  • Handling Difficult Conversations
  • Active Listening and presentations
  • Non-verbal and verbal Communication
  • Presentations
  • Written and Oral Communication

Module 2: Conflict

  • Interpersonal and Organisational Conflict Resolution
  • Mediation

Module 3: Creativity and Innovation

  • Creative Thinking
  • Customer service and support

Module 4: Employee Wellbeing

  • Assisting the employees
  • Safety and wellness of the employees
  • Stress Management
  • Violence Detection and Prevention
  • Work-life Balance

Module 5: Ethics

  • Social Responsibility
  • Inquiry and questions
  • Meeting Management

Module 6: Group Dynamics

  • Group Problem Solving and Decision Making
  • Learn to Lead Groups and Meetings
  • Online Groups
  • Questioning Techniques

Module 7: Leadership Training

  • Common Employment Laws
  • Crisis Management
  • Dealing with Ineffective Managers
  • Learn about effective Decision Making
  • Delegation
  • Demonstrating Integrity and Courage in employees
  • Employee Maintenance
  • Managing Absenteeism
  • Managing Day-to-Day Employee Performance
  • Managing High Potential talented Employees
  • Managing in Tough Times
  • Strategic Leadership and Thinking
  • Supervision and management

Module 8: Performance Management

  • Capacity Building
  • Disciplinary Action
  • Goal Setting and Feedback
  • Performance Development, Improvement, Measurement, and Planning

Module 9: Project Management Training

  • Benchmarking
  • Balanced Scorecard
  • Plan-Do-Study-Act Cycle for Continuous Improvement
  • Problem Solving & Lean Concepts
  • Systems Thinking

Module 10: Executive Training

  • Team Building
  • Employee Empowerment and Involvement
  • Team Building Activities
  • Self-directed Teams
  • Team Performance Management

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Who should attend this Management Training Course?

This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.

Prerequisites

There are no prerequisites for enrolling on this Senior Management Training course.

Senior Management Training Overview

This 1-day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.

This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable. 

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Managing Remote Teams Course Outline

This 1-day project management course will help delegates learn how to overcome the challenges of managing employees in different time zones and locations. Delegates will also be able to learn how to hire the right people and improve their communication skills with remote teams.

The following topics will be taught during this 1-day Management Training Course:

The Fundamentals of Managing Remote Teams

  • Introducing Remote Leadership
  • Accounting for Cultural Differences
  • Remote Leadership Competencies

Building and Maintaining Trust with Remote Teams

  • Building Trust
  • Build Camaraderie Across the Company
  • Respect, Trust, and Value Individual Members
  • Form a Collective Shared Vision for the Team
  • Share Ownership for Work Produced
  • Foster Two-Way Communication
  • Show Gratitude
  • Maintaining Trust
  • Creating Teamwork

Teaching Remote Teams

  • Leading from a Distance
  • Scheduled Check-in Calls
  • Screen Sharing
  • Affirmations and Compliments
  • Collaboration Zones
  • Directing the Team
  • Technology, Communication, and Remote Teams

  • Using Technology to Communicate
  • Communicating by Email
  • Communicating by VoIP
  • Communicating by Video Conference
  • Communicating by Remote Desktop Assistance
  • Core Concepts of Communication
  • Problems with Communication
  • Verbalising Expectations Clearly
  • Barriers to Effective Communication

Participating in Remote Team Meetings

  • Facilitating Remote Team Meetings
  • Preparing an Agendas
  • Start Each Meeting with an Icebreaker
  • Practice Using Videoconferencing and Remote Connection Tools

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Who should attend this Management Training Course?

This course is for new and inexperienced project managers who have been put in the situation of managing remote teams based in different locations and time zones.

Prerequisites

There are no prerequisites for the Managing Remote Teams training course.

Managing Remote Teams Course Overview

Managing remote teams requires an entirely different set of skills. The idea of managing teams remotely is becoming very popular with businesses as they access more and better talent much faster. Other benefits include lower costs and the improvement of technology for communicating with teams.

This course will be able to help you to manage remote teams efficiently while dealing with different time zones.

In short, the course will help delegates to:

  • Lead from a distance
  • Direct  the team
  • Use technology to communicate
  • Remote team meetings
  • Deal with different time zones

In addition, other benefits include lower costs and the improvement of technology to communicate with teams.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Supplier Management Course Outline

  • The definition of a supply chain
  • The advantages of supplier management
  • The supplier management lifecycle
  • Supplier management techniques
  • Improving the supply chain

By the end of the course, you will:

  • Understand the role of suppliers within an organisation’s system
  • Understand the Supplier Management Lifecycle
  • Know how to evaluate, select and monitor suppliers effectively

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Who should attend this Management Training Course?

This course is aimed at anybody involved in or looking to be involved in supplier management, including project managers, business managers and business owners. 

Prerequisites

As the course is introductory, there are no prerequisites to attend.

Introduction to Supplier Management Course Overview

This 1-day Supplier Management course focuses on the fundamentals of managing suppliers, including identification, selection, contracting, monitoring and reporting. By the end of the course you will understand the basic steps of supplier management, allowing you to implement a supplier management program and increase the value you receive from your suppliers.

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Management Training for New Managers Course Outline

  • What is the Role of the Manager?
  • Action Centred Leadership
  • Situational Leadership
  • Communication
  • Team Briefing
  • Time Management
  • Decision Making
  • Who’s Got the Monkey?
  • The Manager’s Role
  • Setting Objectives
  • Feedback and how to give it
  • Managing Under Performance
  • Motivation

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Who Should Attend this Management Training Course?

The Management Training for New Managers course is aimed primarily at those who have recently been promoted or are looking to further their career and get promoted to a management role.

Prerequisites

There are no formal requirements, so anyone can attend this Management Training for New Managers course.

Management Training for New Managers Course Overview

This Management Training for New Managers Course introduces you to the key fundamentals of being a manager, confidence building, managerial techniques and most importantly learning how best to deal with people. Although you have proven you have the knowledge to deserve a promotion to the transition from successful employee to successful manager is a difficult one, requiring a completely different skill set, as well as learning to trust your team rather than relying on yourself and facing new problems such as managing the people you used to work with.

Our 1 day Management Training for New Managers course is designed to set new managers up for managerial success by providing them with the skills and training needed to have confidence in your abilities and avoid those common mistakes that new managers can make. You will be taught by one of our expert management trainers who will provide real-world experience so you are gaining managerial knowledge throughout the course as well as learning the tools to becoming a successful and trusted manager.

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What's Included in this Management Training for New Managers Course?

  • A Comprehensive Management Training for New Managers Course Folder
  • Management Training for New Managers Training​ Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • How to Plan, prioritise, set goals and delegate effectively
  • Learn the main mistakes new manages can make and how to avoid them
  • Understand how you can get the very best from your people
  • Use a range of strategies for managing and developing a highly motivated and effective team
  • Identifying areas for improvement and the need for change
  • Engaging and understanding people based on their personality type by using a range of techniques

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Performance Management Course Outline

Overview of Performance Management

  • Definition, Objectives and Responsibilities of Management by Performance
  • Structure Expectations
  • Importance of Planning Objectives

Performance Management Cycle

  • Planning
  • Monitoring
  • Developing
  • Rating
  • Rewarding

  Standards of Performance

  • Considering the Circumstances
  • Skills required in a team
  • Accessing and Understanding the Skills
  • Team, Individual and Smart Objectives

  Leadership

  • The major role of the leader within a team
  • Characteristics or features of a leader
  • Styles of leadership within a team
  • Maintaining authority and respect
  • Improvement of individual performance objectives
  • Achieving results through others
  • Motivation
  • Factors of Motivation
  • Techniques of motivation
  • Practical steps to be performed by the team
  • Different people with different needs
  • Leadership development

Managing Performance and Training

  • The importance or value of ongoing performance management objectives
  • Progress and Achievements evaluation
  • Maintaining flexibility according to business change
  • Recognising and closing gaps
  • Revising standards for the team welfare
  • Making changes to your objectives
  • Organisational alignment
  • Inventory of skilled interventions
  • Providing constructive feedback

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Prerequisites

  • There are no pre-requisites for this Performance Management training course
  • Anyone can enrol to enhance their performance management skills

Who Should Attend this Management Training Course?

  • Business leaders of teams at all levels
  • Corporate environment workers as well as Company and team workers

Introduction to Performance Management Course Overview

Performance management is a one-day course.

Training on Performance management is a continuous process and helps to establish a culture in which individuals and teams take responsibility for business processes, skills, behaviour, and contributions.

The entire course process involves identification, evaluation and development of the work performance of the employees through effective management practice like development training, feedback, and regular communication.

What Will You Learn?

  • Advanced two-way interaction between supervisors and employees
  • How to define mission, goals, responsibilities, priorities, and expectations
  • How to identify and resolve performance problems
  • Be able to recognise excellent performance
  • Provide a basis for official judgments such as promotions, succession, and strategic planning, and pay for performance

Benefits of this Course:

  • Company Performance is improved through evaluation of the current performance and creating plans for objectives
  • Helps the employee in identifying the knowledge and skills required for performing the job efficiently and achieving team objectives
  • Helps in maintaining good communication between the teams and the employees for clarifying expectations about the roles, accountabilities and communicating the functional and goals of the team
  • Providing regular feedback will improve employee performance and development training
  • Identifying the barriers to performance and resolving them through constant monitoring, training and development
  • Understand the basis for several administrative decisions like strategic and succession planning, promotions and performance-based payment
  • Personal growth with advancement in the career of the employees promoted as they acquire the desired knowledge, skills and objectives

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What's included in this Management Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Personal and Organisational Development Course Outline

This Personal and Organisational Development course will cover the following content:

Module One: Personal Skills

  • Introduction
  • Strengths and Weaknesses
  • Setting Goals
  • Personal Action Plan

Module Two: Personal Opportunities

  • Presentation and Communication skills
  • Interviewing Techniques
  • Attaining Feedback
  • Career Development

Module Three: Methods of Organisation

  • Fundamentals of Effective Organisation
  • Who uses Organisational Development?
  • Planning Skills
  • Team Work

Module Four: Management Skills

  • Self-Management
  • Team Management
  • Motivation
  • Intervention

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Who should attend this Personal Development Course?

This course is designed for individuals in the Military and Civilian positions from all levels of management within Defence Environment, Government, and Industry.

Prerequisites

There are no prerequisites for enrolling on this Personal and Organisational Development training course.

Personal and Organisational Development Course Overview

This 1 day Personal and Organisational Development training course aims to teach delegates the skills and techniques associated with the delivery of change. This course will focus on organisational metaphors, such as machine, organism, culture, political, and flux, and the ability to analyse management theories in defence acquisition. This course comes under the topic of Management Training, where a range of courses are available to help candidates develop their skills.

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What's included in this Personal Development Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Process Improvement Training Course Outline

Introduction to Business Process Improvement (BPI)

  • What is Business Process Improvement (BPI)?
  • Objectives of BPI

Developing the Process Inventory

  • The Process Inventory
  • Process Prioritisation

Establishing the Foundation

  • Section 1: Process Name
  • Section 2: Process Owner
  • Section 3: Description
  • Section 4: Scope
  • Section 5: Process Responsibilities
  • Section 6: Client and Client Requirements
  • Section 7: Important Stakeholders and Interests
  • Section 8: Success Measurement

Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Estimating Time and Cost and Validating the Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Applying Improvement Techniques

  • Eliminating Bureaucracy and Duplication
  • Simplification
  • Reducing Cycle Time
  • Automation

Creating Internal Controls, Tools, and Metrics

  • Internal Controls
  • Tools – Job Aids, Excel Tools, Custom Email Forms
  • Metrics

Testing and Reworking

  • Creating the Test Plan
  • Developing the Scenarios
  • Implementing the Test Plan
  • Summarising Feedback and Rework
  • Retesting

Implementing the Change

  • Implementation Plan
  • Phases of the Implementation Plan

Driving Continuous Improvement

  • The Continuous Improvement Cycle
  • Continuous Improvement Plan

BPI Methodologies

  • Six Sigma
  • Lean
  • Total Quality Management (TQM)

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Prerequisites

There are no formal prerequisites for attending this course. However, experience in modelling business processes will be beneficial.

Audience

Anyone who needs to gain knowledge of improving and managing business processes. This course is well-suited for:

  • Business Analysts
  • Process Analysts
  • Business Process Owners

Business Process Improvement Training​ Course Overview

Business Process Improvement (BPI) is the method of analysing, reviewing and improving the existing business processes. It is a management discipline for organisations to help enhance their efficacy and accuracy of their business processes. It is done by mapping out the business process, recognising inefficiencies, reforming the process, and benchmarking the initial metrics.

The Knowledge Academy’s Business Process Improvement Training course will equip delegates with the knowledge of business process improvement and its objectives. Delegates will learn about the process inventory, establishing the foundation, and drawing the process map. In addition, delegates will gain an in-depth understanding of applying improvement techniques.

During this 1-day course, delegates will gain knowledge of how to implement the change and drive continuous improvement. Delegates will become familiarised with the various BPI methodologies. By attending this course, you will develop your knowledge and skills to employ a step-by-step Business Process Improvement (BPI) framework in your organisations.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Event Management Masterclass Course Outline

Introduction to Events Management

  • Define Event
  • Why Organise Events?
  • Types of Events
  • Event Theme
  • Creating an Event

Event Planning Process

  • Vision and Theme of an Event
  • Conducting SWOT Analysis
  • Set Goals and Objectives
  • Determine Event Feasibility
  • Select Organisational Structure
  • Create a Plan
  • Evaluate Event
  • 5 W’s of Event Creation

Human Resources and Logistic in Event Management

  • Human Resource Management for Events
  • Selecting an Ideal Venue
  • Marketing and Promoting Event
  • Elements of Event Promotion and Marketing
  • Event Budgeting
  • Safety Components
  • Risk Mitigation and Contingency Plans
  • Potential Problems

Event Assessment and Evaluation

  • Assessment vs Evaluation
  • Key Stages in Event Evaluation
  • Event Evaluation Methods
  • Gantt Charta to Manage Task Schedules
  • ROI Evaluation
  • Social Media Engagement

Organising Events

  • Plan and Execute Effective Campaign
  • Use Efficient Communication System
  • Use Event Web Site
  • Use Technology
  • Execute Sound Logistics System

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Prerequisites

There are no prerequisites to attend this course.

Audience

Anyone who is involved in event management, public relations, and business etiquette can attend this course.

Event Management Masterclass Course Overview

The event industry is growing significantly and has become a robust economic force. Events also play an essential role in the economic development and social well-being that helps to accomplish business goals. This Event Management Masterclass course is designed to provide the knowledge and skills required to be a professional event organiser.

In this 1-day course, delegates will be provided with the knowledge of the detailed background of event management. Delegates will get an understanding of the complexities of the event management industry. The course will teach and equip delegates with the skills to succeed in several aspects of event management. Along with this, delegates will learn how to choose an appropriate organisational structure.

During this course, delegates will master the skills of marketing and promoting the event. In addition, they will learn about the elements of event promotion and marketing. Gantt charts, ROI evaluation, and social media engagement are some other essential topics to be covered in this course. At the end of this training, delegates will get an understanding of all the required steps to be taken for organising an effective event.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Conflict Management Course Outline

Module 1: Introduction

  • Conflicts
  • Conflict Management in Organisations
  • Importance of Conflict Management

Module 2: Concepts of Conflicts

  • Transition in Views of Conflict
  • Forms of Conflict in Organisations

Module 3: Causes of Conflicts

Module 4: Techniques

  • Forcing
  • Win-Win (Collaborating)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflicting Resolution Model

  • Stages of Conflict
  • Role of third-party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • The Triangle of Truth
  • Receiving Feedback

Module 8: How to Prevent Future Conflict

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Prerequisites

In this Conflict Management training, there are no formal prerequisites.

Audience

Conflict Management training is ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management.

Conflict Management​ Course Overview

Conflict occurs between individuals with opposing opinions and personal preferences during disagreements and struggles, and it can be extremely challenging to manage inside the working environment. Conflict Management is the method of being capable to sensibly, reasonably and effectively recognise and resolve conflicts, and it is essential in today's market. Every employee wants to prove how important they are to the organisation with whom they work and, at times, it will contribute to conflicts with other team leaders.

In this 1-day training, delegates will gain knowledge of how to manage conflicts using various methods in an organisation. Delegates will also gain an understanding of different types of conflicts with its handling techniques and a role of third-party in resolving conflicts.

This training will cover various concepts, such as:

  • Handling Conflicts
  • Managing Conflicts
  • Maintaining relationships with other employees
  • Emotions of conflicts
  • Different Phases of Conflict and Conflicting Resolution Model

At the end of this training, delegates will also understand how to manage and overcome conflicts within the organisation. Delegates will attain the knowledge of how to build a harmonious relationship with their colleagues, team leader and managers.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Costing and Pricing Training​ Course Outline

Module 1: Introduction

  • Costing
  • Concepts of Costing with Example
  • Variable and Fixed Costs

Module 2: Introduction

  • Pricing
  • Concepts of Pricing with Example
  • Methods

Module 3: Costing and Pricing Procedures

  • Identifying Costs
  • Price-Quality Strategy
  • Setting Pricing Policy

Module 4: Price-Reaction Program

Module 5: Break-Even Point Formula

  • Calculation
  • Components
  • Break-Even Point with Graph
  • How to Use a Break-Even Analysis?
  • Limitations

Module 6: Strategies of Pricing

Module 7: Absorption Costing with Example

  • Components of Absorption Costing
  • Absorption Costing Formula Using Excel
  • Overview of Costs in Absorption Costing and Variable Costing
  • Advantages

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Prerequisites

In this Costing and Pricing training, there are no formal prerequisites.

Audience

This Costing and Pricing training is ideal for anyone who wants to learn and understand the techniques and methods of projecting project and program costs in the business.

Costing and Pricing Training​ Course Overview

Cost and price analysis are two different approaches of projecting project and program costs which are interdependent. Price analysis aims purely at a vendor's unit price. In contrast, cost analysis combines the moderate cost of delivering the item to the vendor to define the cost and suitability of the quoted price.

In this 1-day training, delegates will gain knowledge of different ideas of costing and pricing in businesses. Delegates will also gain an understanding of the strategies of Costing and Pricing. This training will also provide the knowledge of how to set a price policy and costing and pricing formulas (Break-Even Point Formula and Absorption Costing).

This training will cover various concepts, such as:

  • Evaluation of existing price history
  • Comparison of prices to internal projections
  • Working hours of the personnel
  • Cost of Resources

At the end of this training, delegates will also understand the requirement of employees in their organisation and cost of resources such as raw material or machine time. Delegates will also attain the knowledge of projected indirect costs like warehousing, transportation, taxes, fees and comparison competitive bids from multiple vendors.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Team Development Masterclass​ Course Outline

Module 1: Introduction

  • Define Team and Teamwork
  • Common Characteristics of Effective Teams
  • Why Use Teams?
  • Common Misconceptions

Module 2: Bruce Tuckman’s Team Development Model

  • Forming
  • Storming
  • Norming
  • Performing

Module 3: Selecting Team Members

Module 4: Leadership

  • Responsibilities of a Leader

Module 5: Team Meetings

  • Rules
  • Benefits of Team Meetings
  • Chairing Team Meetings

Module 6: The Effective Teamwork Matrix

  • Team Identity
  • Shared Vision
  • Communication
  • Collaboration and Participation
  • Issue Negotiation and Resolution
  • Reflection and Self-Assessment

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Prerequisites

In this Team Development Masterclass training, there are no formal prerequisites.

Audience

This Team Development Masterclass training is designed for those wishing to work as a leader in a team of an organisation for its growth and development.

Team Development Masterclass​ Course Overview

Team building is an essential topic in the current business environment as organisations are looking to team-based structures to stimulate additional enhancements to their productivity, profitability and service quality. Organisation members and managers are universally exploring ways to enhance business outcomes as well as profitability. Team development efforts aim to increase results for clients, and team-building includes a vast variety of activities, given to organisations and tried at developing team performance.

In this 1-day training, delegates will gain knowledge of how to work in a team. Delegates will also understand the significance of the responsibilities of a team leader. Delegates will also attain the knowledge of how the teamwork includes building relationships as well as working with other people for utilising several essential skills and habits:

  • Working with cooperation
  • Contributing to team with new concepts, ideas, and efforts
  • Communication
  • Understanding of responsibility
  • A healthy respect for various ideas, methods, and individual preferences
  • Ability to engage in team decision-making

At the end of this training, delegates will also understand the basic concepts of team meetings. Delegates will gain knowledge of how collaboration and participation of a team member will effect on growth and development of the team.

The Knowledge Academy’s Team Development Masterclass course will provide an understanding of how to implement Bruce Tuckman’s Team Development Model in a team.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Anti-Social Behaviour Management Training ​Course Outline

Module 1: Basics of Anti-Social Behaviour Management

  • What is Anti-Social Behaviour?
  • What Constitutes Anti-Social Behaviour?
  • Types of Anti-Social Behaviour
  • Who can Help When Cases of Anti-Social Behaviour Occur?
  • Why is it Significant to Report Anti-Social Behaviour?

Module 2: Strategic Management and Monitoring of Anti-Social Behaviour 

  • Managing Anti-Social Behaviour Service
  • Recording and Monitoring Anti-Social Behaviour
  • Recording Actions taken to Combat Anti-Social Behaviour
  • Staffing the Anti-Social Behaviour Service

Module 3: Prevention from Anti-Social Behaviour

  • Choosing Priority Actions and Targets to Prevent Anti-Social Behaviour 
  • Allocating Tenancies
  • Occupancy Agreements and Information for Tenants
  • Participation of Occupant in Preventing Anti-Social Behaviour
  • Social, Community and Youth Services

Module 4: Combating Anti-Social Behaviour

  • Evaluating Anti-Social Behaviour
  • Initial Investigation 
  • Closure of Tenancies on the Ground of Anti-Social Behaviour

Module 5: Customer Care, Personal Management and Development

  • Emerging a Customer Care Code
  • Welfare Considerations
  • Personal Management and Development Policy
  • Information for Anti-Social Behaviour Staff
  • Skills Development of Staff 
  • Staff Participation in the Management of Anti-Social Behaviour Service

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Prerequisites 

In this Anti-Social Behaviour Management training, there are no formal prerequisites.

Audience

The Knowledge Academy's Anti-Social Behaviour Management training is designed for anyone who wants to learn how to authorise clients to control their behaviour and obtain skills for social living. However, this course is more beneficial for managers and frontline staff of the vagrancy and supporting house sectors.

Anti-Social Behaviour Management Training ​Course Overview

Anti-Social Behaviour (ASB) is defined as a behaviour of an individual which causes, or likely to cause nuisance and annoyance to any other individual or a wider community. It includes unacceptable behaviour which affects the quality of life for residents. It can also be defined as any behaviour that disrupts the fundamental rights of other individuals, which is considered disruptive to others in society. A growing number of researchers and policy-makers concern themselves with the effectiveness of different approaches to anti-social behaviour (ASB) management. Anti-Social Behaviour manager protects and supports individuals to improve communities and quality of life. The primary role of the ASB manager is to use and operate a variety of strategies and legislation to tackle anti-social behaviour successfully.

In this 1-day training, delegates will gain knowledge regarding the basics of Anti-Social Behaviour Management. Delegates will also understand how to evaluate Anti-Social Behaviour. Delegates will also attain the knowledge of monitoring, recording, and actions taken to combat Anti-Social Behaviour.

This training will cover various concepts, such as:

  • Fundamentals of Anti-Social Behaviour Management
  • Defining and recognising Anti-Social Behaviour 
  • Types of Anti-Social Behaviour
  • How to manage the Anti-Social Behaviour service?
  • How to develop a customer care code?

At the end of this training, delegates will be able to understand how to manage anti-social behaviour service. Delegates will also become able to recognise how to handle ASB complaints effectively. They will also attain knowledge regarding the participation of staff in the management of anti-social behaviour service.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Course Outline

Module 1: Defining and Understanding Diversity

  • Define Diversity in the Workplace
  • Understanding the Concept of Diversity
  • Diversity and Equal Opportunities

Module 2: Identifying the Impact of Diversity on Your Business

  • Impact of Diversity on Your Business
    • Effects of Diversity in the workplace
    • Positive Impact of Diversity
    • Negative Impact of Diversity
  • Best Practice
  • Demographic Change
    • Ageing Population
    • Labour Force Diversity

Module 3: Diversity and Recruitment

  • Diversity and Recruitment
    • Attracting Candidates
    • Selecting Candidates
    • Partners
    • Flexible Working
    • Looking at the Organisation
    • Anti-Bias Training
    • Social Media
    • Be Wary of “Culture Fit”
    • Prioritise Skills
    • Diversify the Interviewing Board

Module 4: Managing Diversity at Work

  • Reinforcing Employee Competencies
    • Learning and Development
  • Communicate Effectively
  • Actively Facilitate Inclusiveness
  • Evaluate Effectiveness
  • Failure to Manage Diversity

Module 5: Legislation and Development

  • Employers: Preventing Discrimination
  • The Equality Act: Employers' Guidance
  • Equality Act 2010

Module 6: Diversity Issues

  • Diversity Issues
  • Age Discrimination
  • LGBT+
  • Disability Inclusion
  • Race in the Workplace
  • Religion in the Workplace

Module 7: Action Planning, Sensitivity Training, and Implementation

  • Action Planning
  • Sensitivity Training
  • Implementing Diversity in Your Workplace
  • Planning your Next Key Steps

Module 8: Case Study: Riot Games

  • Reports and Allegations
  • Facts and Figures

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Prerequisites

There are no formal requirements to attend this Equality and Diversity Training course.

Audience

This course is intended for anyone who wishes to learn about Equality and Diversity in the workplace. However, this course can be much more beneficial for individuals working as:

  • Managers
  • Human Resource (HR) Professionals  
  • Supervisors
  • Recruiters
  • Directors and Executives of Companies

Overview

Generally, people think that Equality is treating everyone the same. But this is not always right. Equality is tied with ensuring individuals are treated reasonably according to law. Diversity recognises, regards and value distinction. By assessing an individual's various foundations, individual needs, knowledge, aptitudes, and skills, one can harness the experience and have a viable understanding of Diversity. Such benefits enlist increase in moral, better staff maintenance, and improved organisation reputation. Equality and Diversity are about considering everyone justly and with regard. Better work environment leads to better performance and efficiency of the organisations.

This 1-day course of Equality and Diversity Training helps delegates to learn how to manage Equality and Diversity in the workplace. Delegates will understand the importance of Equality and Diversity for organisations and companies. They will learn the impact of the diversity on the reputation of the organisation.

What will I learn:

  • Using best practices ensure Equality and Diversity in your organisation
  • How to manage diversity in the workplace?
  • Managing Equality and Diversity in the recruitment process
  • Lawful and illegal behaviour described in the Equality Act 2010
  • Become aware of nine protected categories under the Equality Act 2010
  • Understand various Diversity issues      

At the end of this course, delegates will understand the importance of Equality and Diversity in the organisation and workplace. They will become familiar with the legislation and policies relating it. Delegates will also become able to identify various issues relating to Equality and Diversity and implement diversity action in the workplace.

The Knowledge Academy's Equality and Diversity Training course will include all the essential topics that will deliver delegates with a complete understanding of the subject matter. Our experienced, highly-skilled, and knowledgeable trainers will teach this course.  

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 646-687-6780 or Inquire.

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Frequently asked questions

FAQ's

Management Training certifications are valid indefinitely, therefore they do not need to be renewed in order to stay current.
We provide our candidates with a delegate pack including course notes, a manual, a certificate, an experienced trainer, and refreshments.
The Knowledge Academy have training venues in locations across the UK and around the world, making it easy to find a training venue near you.
Yes, The Knowledge Academy offer all of its candidates support throughout the duration of their course and after it has been completed.
The Knowledge Academy is the Leading global training provider in the world for Management Training.
The price for Management Training certification in the United States starts from $495.

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