Certified Manager of Quality Training Course Outline
Section I – Leadership
Module 1: Organisational Structures
- Organisational Design
- Vertical Organisational Design
- Horizontal Organisational Design
- Centralisation/Decentralisation
- Types of Organisational Structures
- Management Hierarchy and Influence on the Organisation
Module 2: Leadership Challenges
- Roles and Responsibilities of Leaders
- Roles and Responsibilities of Managers
- Change Management
- Leadership Techniques
- Empowerment
Module 3: Teams and Team Processes
- Types of Teams
- Stages of Team Development
- Team-Building Techniques
- Team Roles and Responsibilities
- Team Performance and Evaluation
Module 4: ASQ Code of Ethics
- Fundamental Principles
- Relations with the Public
- Relations with Employers and Clients
- Relations with Peers
Section II – Strategic Plan Development and Deployment
Module 5: Strategic Planning Models
- Strategic Planning Concepts
- Traditional Strategic Planning
- Scenario Planning
- Barriers to Successful Strategic Planning
Module 6: Business Environment Analysis
- Risk Analysis
- Market Forces
- Stakeholder Analysis
- Technology
- Internal Capability Analysis
- Legal and Regulatory Factors
Module 7: Strategic Plan Deployment
- Tactical Plans
- Resource Allocation and Deployment
- Organisational Performance Measurement
- Quality in Strategic Deployment
Section III – Management Elements and Methods
Module 8: Management Skills and Abilities
- Principles of Management
- Management Theories and Styles
- Interdependence of Functional Areas
- Human Resource (HR) Management
- Financial Management
- Risk Management
- Knowledge Management
Module 9: Communication Skills and Abilities
- Communication Techniques
- Interpersonal Skills
- Communication in a Global Economy
- Communications and Technology
Module 10: Project Management
- Project Management Basics
- Project Planning and Estimation Tools
- Measure and Monitor Project Activity
- Project Documentation
Module 11: Quality Systems
- Quality Mission and Policy
- Quality Planning, Deployment, and Documentation
- Quality System Effectiveness
Module 12: Quality Models and Theories
- Organisational and Performance Excellence
- ISO Quality Management Standards
- Other Quality Methodologies
- Quality Philosophies
Section IV – Quality Management Tools
Module 13: Problem-Solving Tools
- Seven Classic Quality Tools
- Basic Management and Planning Tools
- Process Improvement Tools
- Innovation and Creativity Tools
- Cost of Quality (COQ)
Module 14: Process Management
- Process Goals
- Process Analysis
- Lean Tools
- Theory of Constraints (TOC)
Module 15: Measurement: Assessment and Metrics
- Basic Statistical Use
- Sampling
- Statistical Analysis
- Measurement Systems Analysis
- Trend and Pattern Analysis
- Process Variation and Capability
- Reliability Terminology
Section V – Customer-Focused Organisations
Module 16: Customer Identification and Segmentation
- Internal Customers
- External Customers
- Customer Segmentation
- Qualitative Assessment
Module 17: Customer Relationship Management
- Customer Needs
- Customer Satisfaction and Loyalty
- Customer Service Principles
- Multiple and Diverse Customer Management
Section VI – Supply Chain Management
Module 18: Supply Chain Management
- Supplier Selection and Approval
- Supplier Risk Management
- Supplier Communications
- Supplier Performance
- Supplier Improvement
- Supplier Certification, Partnerships, and Alliances
- Supplier Logistics and Material Acceptance
Section VII – Training and Development
Module 19: Training and Development
- Training Plans
- Training Needs Analysis
- Training Materials/Curriculum Development and Delivery
- Training Effectiveness and Evaluation