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ITIL® 5 Service Certification is part of our Black Friday sale. Lock in 59% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

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ITIL® 5 Service Certification Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

  • Introduction to Digital Products and Services
  • Digital Product and Service Lifecycle Management Activities

Module 2: Discover

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Discover’ Activity
  • Steps and Outputs of the 'Discover’ Activity
  • Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Design' Activity
  • Steps and Outputs of the 'Design' Activity
  • Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Acquire' Activity
  • Steps and Outputs of the 'Acquire' Activity
  • Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Build' Activity
  • Steps and Outputs of the 'Build' Activity
  • Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Transition' Activity
  • Steps and Outputs of the 'Transition' Activity
  • Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

  • Key Concepts and Practices of the 'Operate' Activity
  • Steps and Outputs of the 'Operate' Activity
  • Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

  • Key Concepts and Practices of the 'Deliver' Activity
  • Steps and Outputs of the 'Deliver’ Activity
  • Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

  • Key Concepts and Practices of the 'Support' Activity
  • Steps and Outputs of the 'Support' Activity
  • Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

  • Managing the End-to-End Lifecycle
  • ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

  • ITIL, AI and Other Frameworks
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ITIL® 5 Service Certification Exam Information

The ITIL® 5 Service Certification Exam assesses delegates’ understanding and application of modern service management concepts and practices. It focuses on service delivery, value co-creation, service relationships, and approaches for managing and improving services in digital environments.

The ITIL® 5 Service Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Score: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Who Should Attend this ITIL® Version 5 Service Certification?

This course is designed for professionals involved in managing, delivering, supporting, or improving digital services. It is particularly beneficial for those seeking to strengthen value-driven service management, customer and stakeholder collaboration, service experience, and continual improvement capabilities. The following professionals can benefit from this course:

  • Service Managers
  • Support Managers
  • Incident Specialists
  • Process Owners
  • IT Analysts
  • IT Operations Professionals
  • Service Desk Analysts

Prerequisites of the ITIL® Version 5 Service Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Service Certification.

ITIL® Version 5 Service Certification Overview

The ITIL® Version 5 Service Certification Course develops knowledge of managing and improving digital services across their lifecycle. It covers the Discover, Designs, Acquire, Build, Transition, Operate, Deliver, and Support activities, including their steps, outputs, success factors, and metrics.

Delegates will develop skills in value-driven service management, experience-led service improvement, and continual improvement. They will also learn how evidence-based decisions, lifecycle activities, AI, and other frameworks contribute to effective service management.

This 2-Day by The Knowledge Academy enables delegates to manage and improve services across the end-to-end lifecycle while supporting value co-creation. It also prepares them for the official ITIL® Service (Version 5) Certification exam.

ITIL® Version 5 Service Certification Course Objectives

  • To explain the key concepts of digital product and service lifecycle management
  • To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support activities
  • To identify the steps, outputs, success factors, and metrics across lifecycle activities
  • To develop value-driven and experience-led approaches to service management
  • To strengthen continual improvement through evidence-based decision-making
  • To prepare effectively for the official ITIL® Service (Version 5) Certification exam

Learning Outcomes after Completing ITIL® Version 5 Service Certification

After completing this ITIL® Version 5 Service Certification Course, delegates will be better equipped to manage and improve digital services across their lifecycle. They will strengthen their ability to support value co-creation, improve service experiences, use evidence to guide decisions, and drive continual improvement.

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What's Included in this ITIL® Version 5 Service Certification?

  • World-Class Training from Experienced Instructors
  • Digital Delegate Pack
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Train Your Workforce

Looking for ITIL® 5 Service Certification in-house or onsite training San Antonio. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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The Knowledge Academy is an approved training supplier to 53,536 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our San Antonio venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

San Antonio is the seventh most populated city in the USA with an estimated population of 1.4 million people. The name is derived from the Spanish for Saint Anthony. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. It is estimated that there are over 100,000 student in San Antonio that are attending one of the 31 higher education institutions in the city. There are a number of publicly funded universities, including: University of Texas Health Science Center at San Antonio, the University of Texas at San Antonio, Texas A&M University–San Antonio, and the Alamo Community College District. The largest university in the city is the the University of Texas at San Antonio with over 28,000 pupils. There are also many private universities in the city including the highly respected Trinity University. This is a private liberal arts university that was founded in 1869. It offers up to 45 major programs and 60 minors, as well as 6 degree level programs. In 2013 it was named the US best university for Masters Studies by the Washington monthly. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as San Antonio.

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Ways to take ITIL® 5 Service Certification in San Antonio

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

2 days · next Thu 4 Feb 2027

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

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Package deals for ITIL® 5 Service Certification in San Antonio

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Service Certification - in San Antonio FAQs

What is the ITIL® (Version 5) Service Certification Course?

This course introduces the principles of service management within the ITIL® 5 framework, focusing on how services are designed, delivered, and improved to create value, support governance, and enable continual improvement in modern IT environments.

When is the ITIL® 5 Service Certification Course launching?

The ITIL® (Version 5) Service Certification Course is scheduled to launch on 12th March 2026. For pre-booking the course and more information, contact The Knowledge Academy support team.

Who should attend the ITIL® (Version 5) Service Certification Course?

It is suitable for IT Service Managers, Service Delivery Professionals, IT Architects, Consultants, Quality and Process Practitioners, IT Auditors, and anyone involved in managing or delivering services aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® (Version 5) Service Certification?

Yes, delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Service Certification. This ensures they have the required ITIL knowledge before progressing to the service-focused concepts and lifecycle activities covered in this course.

What is the cost/training fees for ITIL® 5 Service Certification in San Antonio?

The training fees for ITIL® 5 Service Certification in San Antonio starts from $2695

Which is the best training institute/provider of ITIL® 5 Service Certification in San Antonio?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in San Antonio?

Please see our ITIL® Certification Training courses available in San Antonio

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