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ITIL® 4 Strategist: Direct, Plan and Improve Training Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Understand the Key Concepts of Direct, Plan & Improve

  • Understand the Following Key Terms:
    • Direction
    • Planning
    • Improvement
    • Operating Model
    • Methods
    • Risks
    • Scope of Control
  • Differences Between the Following Key Concepts:
    • Vision and Mission
    • Strategy, Tactics, and Operations
    • Governance, Compliance, and Management
    • Policies, Controls, and Guidelines
  • Relationship Between Value, Outcomes, Costs, Risks, and Direction, Planning, and Improvement

Module 2: Comprehend the Scope of Direction/Planning and Apply Key Principles and Methods

  • Identify the Scope of Control and Within This:
    • How to Cascade Objectives and Requirements
    • How to Define Effective Policies, Controls, and Guidelines
    • How to Place Decision-Making Authority at the Correct Level

Module 3: Integrate Governance, Risk, and Compliance (GRC) Principles Into the Service Value System

  • Role of Risk and Risk Management in DPI
  • How Governance Impacts DPI
  • How to Ensure That Controls are Sufficient, But Not Excessive

Module 4: Apply Continual Improvement Principles to Various Enhancements

  • How to Use the ITIL Continual Improvement Model to Improve the Service Value System or Any Part of the SVS
  • How to Identify Assessment Objectives, Outputs, Requirements, and Criteria
  • How to Select an Appropriate Assessment Method for a Particular Situation
  • How to Define and Prioritise Desired Outcomes of an Improvement
  • How to Build, Justify and Advocate for a Business Case
  • How to Conduct Improvement Reviews
  • How to Embed Continual Improvement at All Levels of the SVS

Module 5: Use Communication and Change Management Principles for Direction, Planning, and Improvement

  • Nature, Scope, and Potential Benefits of Organisational Change Management
  • How to Use the Key Principles and Methods of Communication & OCM:
    • Identify and Manage Different Types of Stakeholders
    • Effectively Communicate With and Influence Others
    • Establish Effective Feedback Channels
  • How to Establish Effective Interfaces Across the Value Chain

Module 6: Apply Measurement and Reporting Principles to Direction, Planning, and Improvement

  • How to Define Indicators and Metrics to Support Objectives

Module 7: How to Direct, Plan, and Improve Value Streams and Practices

  • Direct, Plan, and Improve Value Streams and Practices
  • Choose Appropriate Methods to Direct, Plan, and Improve Value Streams and Practices:
    • Addressing the 4 Dimensions
    • Applying the Guiding Principles
    • Value Stream Mapping
    • Optimisation of Workflow
    • Elimination of Waste
    • Ensuring & Utilising Feedback
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ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book
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Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course in Grand Rapids is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This certification course is especially beneficial for these professionals:

  • IT Service Management (ITSM) Professionals
  • Senior IT Managers
  • Business Relationship Managers
  • IT Project Managers
  • IT Programme Managers
  • Quality Assurance Managers
  • IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

Since this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Training is an advanced level course, holding an ITIL® 4 Foundation Certification is a strict prerequisite. Delegates are recommended to have some work experience in IT Service Management as well.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organizations in Grand Rapids to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organizational transformation, and continuously improves businesses.

This ITIL® 4 Strategist Direct, Plan and Improve Course in Grand Rapids is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team. And having the required knowledge and skills of using ITIL® 4 will help individuals to get desired job profiles in prominent organizations with

In this 2-day ITIL® 4 Strategist: Direct, Plan and Improve DPI Certification Training in Grand Rapids, delegates will gain in-depth knowledge on how to build and run an organization in a continuous improvement cycle by using various best-practices and established process model. They will learn various topics such as operating models, identify assessment objectives, types of measurements, direct, plan, and improve value streams and practices, nature, scope, benefits of OCM, and many more. The Knowledge Academy's highly experienced expert trainers will provide this ITIL ® Certification Course and help you to take up your career in this field.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Objectives

  • To gain in-depth knowledge about policies, controls, and guidelines for providing direction
  • To attain knowledge about governance structures used for decisions-making
  • To get familiar with gap analysis and SWOT analysis for better assessment
  • To acquire knowledge building, communicating, and advocating for portfolio management
  • To know about the structures and methods used to direct behaviors
  • To understand the role of risk and risk management in DPI

At the end of this ITIL Certification Course in Grand Rapids, delegates will be able to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models. They will be able to use the appropriate methods and techniques to DPI value streams and practices to ensure and utilize feedback.

If delegates are interested in upgrading their knowledge and skills to ITIL® 4, then they can choose from our wide range of courses, including ITIL® 4 Foundation, ITIL® 4 Specialist: Create Deliver And Support CDS, ITIL® 4 Specialist: Drive Stakeholder Value DSV, ITIL® Foundation And Practitioner and more certification courses from our ITIL® Certification Training section.

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What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

  • ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
  • Digital Delegate Pack
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Train Your Workforce

Looking for ITIL® 4 Strategist: Direct, Plan and Improve Training in-house or onsite training Grand Rapids. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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The Knowledge Academy is an approved training supplier to 53,514 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Grand Rapids, a city in the state of Michigan, has a current population that totals an average of roughly 194,000 spread across 45.27 square miles of land.  At The Knowledge Academy we offer over 50,000 classroom based training courses in Grand Rapids, in order to enhance people’s learning in an array of subject areas.  Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating in a course at a community college will be earning credits in order to achieve an associate’s degree.

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Ways to take ITIL® 4 Strategist: Direct, Plan and Improve Training in Grand Rapids

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

2 days · next Thu 3 Dec 2026

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

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Package deals for ITIL® 4 Strategist: Direct, Plan and Improve Training in Grand Rapids

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Strategist: Direct, Plan and Improve Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Strategist: Direct, Plan and Improve Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Grand Rapids FAQs

What is the ITIL® 4 Strategist: Direct, Plan And Improve Training?

This training provides skills for effective IT management, focusing on continual improvement, strategic planning, and organizational change within the ITIL® 4 framework.

What advantages does implementing Direct, Plan, and Improve (DPI) offer?

DPI enhances organizational agility, fosters continuous improvement, optimizes resources, and improves decision-making, leading to more effective management and alignment of business strategies with operational execution.

What knowledge and skills will be gained from the ITIL® 4 Strategist: Direct, Plan, and Improve Training?

You will learn strategic planning, improvement practices, and how to effectively direct organizational change within the ITIL® 4 framework.

What are the prerequisites for taking ITIL® 4 Strategist: Direct, Plan And Improve Training course?

No formal prerequisites are required to attend this ITIL® 4 Strategist: Direct, Plan, And Improve Training Course.

What is included in the course?

In this ITIL® 4 Strategist: Direct, Plan and Improve Certification, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this course?

The duration of this course is 2-Days

Is the ITIL® 4 Strategist: Direct, Plan and Improve Training suitable for me?

If you aim to enhance service management practices, particularly at the service desk, and wish to apply ITIL 4 concepts effectively, this course is ideal for you.

How long until I receive the course confirmation details?

Upon registering for this ITIL® 4 Strategist: Direct, Plan and Improve Training, you will receive the course confirmation details immediately.

Do you offer support for the ITIL Certification Course?

Yes, we offer support for this ITIL® 4 Strategist: Direct, Plan and Improve Certification.

Why choose The Knowledge Academy in Grand Rapids over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Strategist: Direct, Plan and Improve Course.

What is the cost/training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Grand Rapids?

The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Grand Rapids starts from $2495

Which is the best training institute/provider of ITIL® 4 Strategist: Direct, Plan and Improve Training in Grand Rapids?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.

What are the best ITIL® Certification Training courses in Grand Rapids?

Please see our ITIL® Certification Training courses available in Grand Rapids

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