ITIL® 4 Managing Professional Transition Module Overview

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

ITIL® 4 Managing Professional Transition Module Course Outline

Module 1: Introduction

  • ITIL® 4 Certification Overview
  • Relation to ITIL® 4 Publications
  • Managing Professional Exam

Module 2: ITIL® 4 Foundation

  • Introduction to Information Technology Infrastructure Library (ITIL®)

Module 3: Key Concepts of Service Management

  • What is Service Management?
  • Value and Value Co-Creation
  • Organisations
  • Service Providers
  • Service Consumers
  • Stakeholders
  • Products and Services            
  • Service Offerings
  • Service Relationships
  • Service Relationships Model
  • Value: Outcomes, Costs, and Risks
  • Utility and Warranty

Module 4: Four Dimensions of Service Management

  • Introduction
  • Four Dimensions Model
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Module 5: ITIL® Service Value System

  • Service Value System (SVS)
  • Service Value System
  • Silos

Module 6: ITIL® Guiding Principles

  • Guiding Principles
  • Seven Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimise and Automate
  • Interaction Between Principles

Module 7: Service Value Chain

  • Service Value Chain
  • Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain or Build
  • Deliver and Support

Module 8: Create, Deliver, and Support (CDS)

  • Learning Objectives
  • CDS and the Value Chain
  • Plan and Build a Service Value Stream
  • Types of Organisational Structure
  • Organisational Structure
  • Integrated / Collaborative Teams
  • Team Capabilities, Roles, Competencies
  • Team Culture and Differences
  • Employee Satisfaction Management
  • Working with a Customer-Orientated Mind-Set
  • Positive Communications
  • Workforce Planning
  • Results Based Measuring and Reporting
  • Culture of Continual Improvement
  • Value Stream for a New Service
  • ITIL® Practices
  • Value Stream for User Support
  • Managing Queues and Backlogs
  • Prioritising Work
  • CDS – Summary

Module 9: Drive Stakeholder Value (DSV)

  • ITIL® 4 DSV and the Value Chain
  • Learning Objectives
  • Concept of the Customer Journey
  • Explore
  • Engage
  • Concept of the Customer Journey
  • Supplier and Partner Relationship Types
  • How to Develop Customer Relationships?
  • Mutual Readiness and Maturity
  • Designing Digital Service Experiences
  • Selling and Procuring Service Offerings
  • Agree
  • Onboard and Offboard Customers and Users
  • Planning Onboarding
  • Relating with Users and Fostering Relationships
  • User Engagement and Delivery Channels
  • Enabling Users to Service
  • Elevating Mutual Capabilities
  • Offboarding
  • Continual Value Co-Creation
  • How Users Request Services
  • User Communities
  • Encouraging and Managing Feedback
  • Moments of Truth
  • How to Realise and Validate Service Value
  • Measuring Experience and Satisfaction
  • Measuring Service Value
  • Reporting Service Outcome and Performance
  • Measuring Service Usage
  • Charging Mechanisms
  • Validating Service Value
  • Evaluating and Improving the Customer Journey
  • DSV – Summary

Module 10: High-Velocity IT

  • ITIL®4 HVIT and the Value Chain
  • Understand Terms – Digital Organisation
  • Understand Terms – High-Velocity IT
  • Understand Terms – Digital Transformation
  • Understand Terms – IT Transformation
  • Understand Terms
  • Understand Terms – Digital Products        
  • Understand Terms – Digital Technology  
  • When is Transformation Desirable and Feasible
  • High-Velocity IT Objectives
  • Four Dimensions of Service Management
  • ITIL® Service Value System
  • Service Value Chain
  • Digital Product Lifecycle
  • Key Behaviours
  • Fundamental Concepts for Delivering HVIT
  • Principles, Models, and Concepts
  • HVIT Summary

Module 11: Direct, Plan, and Improve

  • ITIL® 4 DPI and the Value Chain
  • Scope of Control
  • Goals Cascade
  • Policies, Controls, and Guidelines
  • Decision-Making Authority
  • Risk Management
  • Governance                   
  • Controls that are Sufficient, Yet Not Excessive
  • Organisational Change Management
  • OCM Overview
  • Identify and Manage Stakeholders
  • Effective Communication
  • Establishing Feedback Channels
  • DPI – Summary
  • Managing Professional Transition Summary
  • CDS Summary
  • DSV – Summary
  • HVIT Summary
  • DPI - Summary

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Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey.

Who should attend this  ITIL® 4 Managing Professional Transition Module Certification?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Prerequisites of the ITIL® 4 Managing Professional Transition Module Course

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

ITIL® 4 Managing Professional Transition Module Course Overview

This course allows professionals with credits from Intermediate modules in ITIL® v3 to transfer their knowledge to the new ITIL® Managing Professional stream and gain the ITIL® Managing Professional certification – all in just 2 days.

Taking previous knowledge of ITIL® into consideration, the course covers the four component modules which make up ITIL® Managing Professional:

  • ITIL® 4 Specialist Create, Deliver and Support
  • ITIL® 4 Specialist Drive Stakeholder Value
  • ITIL® 4 Specialist High Velocity IT
  • ITIL® 4 Strategist Direct, Plan and Improve

This is followed by an exam which confirms knowledge of how to manage successful IT services, teams, and workflows.

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Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

What's Included in this ITIL® 4 Managing Professional Transition Module Course?

  • ITIL® Managing Professional Exam
  • World-class training sessions from experienced instructors
  • ITIL® Managing Professional Certificate
  • Digital Delegate Pack

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ITIL® 4 Managing Professional Transition Module Exam Information

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL (V3) the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional.

ITIL® 4 Managing Professional Transition Module exam format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 28 out of 40 marks required to pass (70%)
  • Duration: 90 Minutes
  • Open Book: No, this is a closed book exam

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Managing Professional Transition Module. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Managing Professional Transition Module, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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