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This ISO 20000 Lead Implementer training course is made up of 19 modules. These modules will cover the following content:
Module 1: Information Technology Service Management (ITSM)
Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Introduction ISO/IEC 20000-1:2011
Module 4: Service Management System (SMS)
Module 5: Design & Transition of New or Changed Services
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Audit Procedures
Module 12: Audit triangle
Module 13: Audit template/work documents
Module 14: Complete Management
Module 15: Scope
Module 16: Launching and Implementing
Module 17: The Administration of Information Security
Module 18: Implementation Guidance and Types
Module 19: Control, Monitor, and Measure
This ISO 20000 Lead Implementer certification is designed for individuals who are responsible for implementing IT Service Management Systems. Specific individuals who would benefit from this training include:
In order to enrol on this training course, delegates must have prior knowledge of the ISO 20000 Foundation training, experience in auditing and knowledge of ITIL®.
This ISO 20000 Lead Implementer training consists of a 3-day course that will teach delegates how an IT Service Management System can be efficiently established, implemented, managed, and maintained. This will include applying the correct approaches, concepts, methods, and techniques in order to produce successful outcomes.
This ISO 20000 Lead Implementer training course will then allow organisations to reach their set goals through the assessment of internal processes and the implementation of more efficient processes. These processes are highly significant for the success of an organisation as they focus on the improvement of quality to increase customer satisfaction, whilst striving to reduce costs and enhance profit margins.
This ISO 20000 Lead Implementer training is the fourth and final course within our ISO 20000 series. In order to gain the full scope of ISO 20000, we recommend that candidates complete all four certifications. These include; ISO 20000 Foundation, ISO 20000 Internal Auditor, and ISO 20000 Lead Auditor.
This training course includes:
In order to complete this ISO 20000 Lead Implementer training course, candidates must complete an examination. This exam will take place at the end of the final day of the course when all content has been covered. The exam is:
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
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Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water