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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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ISO 20000 Training - United States

ISO 20000 is an international standard for IT service management which provides guidance on how to create an effective information technology service management system. Our range of training courses will show you how to interpret the requirements and put them in action to make your organisation ISO 20000 compliant.

ISO 20000 Training Information

About ISO 20000 Training

ISO 20000 is an international standard for IT service management. It describes the requirements for an information technology service management system which utilises continual service improvement. It also matches the best practices used in ITIL. Our training will introduce you to the standard, show you how to apply it in your organisation, and how to audit yours and other organisations against it.

This depends on the training course you choose. ISO 20000 Foundation is 1 day, while the Auditor and Implementer courses run between 2 and 5 days.
The Knowledge Academy’s ISO 20000 training courses include the courseware, a certificate, and an experienced instructor.
We offer ISO 20000 training courses in locations all over the UK, as well as abroad. We make it easy to find a training venue near you.
Prerequisites vary according to the course. Please see each course for details.
Please see our ISO 20000 Training courses available in the United States
The Knowledge Academy is the Leading global training provider in the world for ISO 20000 Training.
The price for ISO 20000 Training certification in the United States starts from $1529.

ISO 20000 Foundation Course Overview

This 1-day ISO 20000 Foundation training course aims to provide delegates with an introduction to how their organisation’s services must be managed, measured, and reviewed to ensure that corporate and customer specifications are met. On completion of this course, candidates will have an understanding of how their business strategy can be aligned with IT facilities to increase business outputs, whilst lowering costs.


ISO 20000 Internal Auditor Overview

This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.


ISO 20000 Lead Auditor Course Overview

This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.


ISO 20000 Lead Implementer Course Overview

This ISO 20000 Lead Implementer training consists of a 5-day course that will teach delegates how an IT Service Management System can be efficiently established, implemented, managed, and maintained. This will include applying the correct approaches, concepts, methods, and techniques in order to produce successful outcomes.

ISO 20000 Training Benefits for Individuals

  • Learn an international approach to IT service management
  • Consolidate existing IT service management knowledge including ITIL
  • Understand how to implement and manage an IT service management system

ISO 20000 Training Benefits for Businesses

  • Improve your approach to IT service management
  • Train staff in using ISO 20000
  • Improve your business opportunities

Reasons to choose
ISO 20000 Training

  • Understand the content and requirements of the International Standard

  • Gain the knowledge and understanding of ISO 20000 principles and process

  • Demonstrate the overall Service Management system

  • ISO 20000 Training in luxury nationwide venues

Why choose
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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

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Resources Included

Resources are included for a comprehensive learning experience.

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Dates & Prices

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Mon 6th Apr 2020
Places available
$2495
Washington D.C.
Mon 20th Apr 2020
Places available
$4989
San Antonio
Mon 20th Apr 2020
Places available
$4989
Boston
Mon 20th Apr 2020
Places available
$4989
Minneapolis
Mon 27th Apr 2020
Places available
$4989
San Diego
Mon 27th Apr 2020
Places available
$4989
Tampa
Mon 27th Apr 2020
Places available
$4989
Las Vegas
Mon 4th May 2020
Places available
$4989
Mon 4th May 2020
Places available
$2495
New York
Mon 4th May 2020
Places available
$4989
Seattle
Mon 4th May 2020
Places available
$4989
Colorado Springs
Mon 11th May 2020
Places available
$4989
Phoenix
Mon 11th May 2020
Places available
$4989
Denver
Mon 11th May 2020
Places available
$4989
Los Angeles
Mon 18th May 2020
Places available
$4989
Austin
Mon 18th May 2020
Places available
$4989
Irvine
Mon 18th May 2020
Places available
$4989
Atlanta
Mon 1st Jun 2020
Places available
$4989
Sacramento
Mon 1st Jun 2020
Places available
$4989
Mon 1st Jun 2020
Places available
$2495
Philadelphia
Mon 8th Jun 2020
Places available
$4989
Chicago
Mon 8th Jun 2020
Places available
$4989
San Francisco
Mon 15th Jun 2020
Places available
$4989
Detroit
Mon 15th Jun 2020
Places available
$4989
Portland
Mon 22nd Jun 2020
Places available
$4989
San Jose
Mon 22nd Jun 2020
Places available
$4989
Seattle
Mon 22nd Jun 2020
Places available
$4989
Houston
Mon 6th Jul 2020
Places available
$4989
Mon 6th Jul 2020
Places available
$2495
San Antonio
Mon 6th Jul 2020
Places available
$4989
Phoenix
Mon 13th Jul 2020
Places available
$4989
Minneapolis
Mon 13th Jul 2020
Places available
$4989
Boston
Mon 20th Jul 2020
Places available
$4989
Dallas
Mon 20th Jul 2020
Places available
$4989
Denver
Mon 27th Jul 2020
Places available
$4989
Las Vegas
Mon 27th Jul 2020
Places available
$4989
Mon 3rd Aug 2020
Places available
$2495
New York
Mon 3rd Aug 2020
Places available
$4989
Colorado Springs
Mon 3rd Aug 2020
Places available
$4989
Washington D.C.
Mon 10th Aug 2020
Places available
$4989
Irvine
Mon 10th Aug 2020
Places available
$4989
Los Angeles
Mon 17th Aug 2020
Places available
$4989
Philadelphia
Mon 17th Aug 2020
Places available
$4989
Tampa
Mon 24th Aug 2020
Places available
$4989
Austin
Mon 24th Aug 2020
Places available
$4989
Seattle
Mon 31st Aug 2020
Places available
$4989
San Francisco
Mon 31st Aug 2020
Places available
$4989
Mon 14th Sep 2020
Places available
$2495
Atlanta
Mon 14th Sep 2020
Places available
$4989
San Diego
Mon 14th Sep 2020
Places available
$4989
Chicago
Mon 21st Sep 2020
Places available
$4989
Sacramento
Mon 21st Sep 2020
Places available
$4989
Dallas
Mon 28th Sep 2020
Places available
$4989
Portland
Mon 28th Sep 2020
Places available
$4989
San Jose
Mon 5th Oct 2020
Places available
$4989
Minneapolis
Mon 5th Oct 2020
Places available
$4989
Mon 5th Oct 2020
Places available
$2495
Phoenix
Mon 19th Oct 2020
Places available
$4989
Los Angeles
Mon 19th Oct 2020
Places available
$4989
Denver
Mon 26th Oct 2020
Places available
$4989
Las Vegas
Mon 26th Oct 2020
Places available
$4989
Houston
Mon 26th Oct 2020
Places available
$4989
Irvine
Mon 2nd Nov 2020
Places available
$4989
San Diego
Mon 2nd Nov 2020
Places available
$4989
Detroit
Mon 2nd Nov 2020
Places available
$4989
New York
Mon 16th Nov 2020
Places available
$4989
Colorado Springs
Mon 16th Nov 2020
Places available
$4989
Mon 16th Nov 2020
Places available
$2495
Tampa
Mon 16th Nov 2020
Places available
$4989
Boston
Mon 30th Nov 2020
Places available
$4989
Philadelphia
Mon 30th Nov 2020
Places available
$4989
Washington D.C.
Mon 30th Nov 2020
Places available
$4989
Dallas
Mon 7th Dec 2020
Places available
$4989
Mon 7th Dec 2020
Places available
$2495
San Antonio
Mon 7th Dec 2020
Places available
$4989
San Francisco
Mon 7th Dec 2020
Places available
$4989
Atlanta
Mon 14th Dec 2020
Places available
$4989
Sacramento
Mon 14th Dec 2020
Places available
$4989
Austin
Mon 14th Dec 2020
Places available
$4989

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Key points about this course


Duration: 5 days*

Pre-requisites:ISO 20000 Foundation

Support: 24/7



This course is exclusive to those in full or part time employment in the field in which the instruction is
being offered to provide continuing education and as required for the profession defined by law within this state.


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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