ISO 20000 Training | ISO 20000 Internal Auditor Training in Columbia

ISO 20000 Internal Auditor Outline

Module 1: Information Technology Service Management (ITSM)

• Business Case
• Define the Scope of ITSMS
• IT Service Management
• Benefits of IT Service Management
• ITSMS Policy
• Documentation of Process and Procedures
• Process Approach
• Principles of Information Technology
• Develop a Project Plan
• Accounting the IT Services
• Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

• What is ISO/IEC 20000?
• Benefits of ISO/IEC 20000
• ISO/IEC 20000 – Parts

Module 3: Scope

• General
• Application

Module 4: Terms and Definitions

• Introduction
• Terms Specific to Management System Standards
• Terms Specific to Service Management

Module 5: Context of the Organisation

• Understanding the Organisation and its Context
• Understanding the Needs and Expectations of Interested Parties
• Determining the Scope of the Service Management System
• Service Management System

Module 6: Introduction to Auditing

• Define Auditing
• Types of Audit
• Audit Terminology
• Benefits of Auditing

Module 7: Auditing Roles and Principles

• Auditing Roles
• Audit Team
• Maintaining Confidentiality
• Independence
• Evidence-Based Approach
• Integrity
• Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

• Management of Personnel
• Preparing Checklist
• Scope of Work
• Managing an Audit Programme
• Communication at All Levels of Organization

Module 9: Skills and Competencies of an Internal Auditor

• Personal Attributes
• Skills
• Knowledge

Module 10: Purpose of Internal Auditing

• Detection
• Sampling for Auditors
• Nonconformities
• Agreeing Nonconformities
• Categorize Nonconformities
• Protection and Prevention
• Corrective Action
• Checking Corrective Action
• Listing of Corrective Actions Requests

Module 11: Leadership

• Leadership and Commitment
• Policy
• Organizational Roles, Responsibilities, and Authorities

Module 12: Planning

• Actions to Address Risks and Opportunities
• Service Management Objectives and Planning to Achieve Them
• Plan the Service Management System

Module 13: Support of the Service Management System

• Resources
• Competence
• Awareness
• Communication
• Documented Information
• Knowledge

Who should attend this ISO 20000 Internal Auditor Training Course?

The ISO 20000 Internal Auditor Course in Columbia is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. This course can be beneficial for a wide range of professionals, including:

• Audit Managers
• IT Service Managers
• Service Delivery Managers
• IT Consultants
• Risk Managers
• IT Auditors
• Quality Assurance Professionals

Prerequisites of the ISO 20000 Internal Auditor Training Course

There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Internal Auditor Training Course Overview

The ISO 20000 Internal Auditor Course is designed to delve into the intricacies of the ISO 20000 standard. As businesses increasingly rely on efficient IT services to thrive in a digital landscape, understanding and implementing this standard has become crucial. This training offers an in-depth look at the framework, focusing on its relevance in establishing and maintaining an effective IT Service Management system.

Professionals in IT Service Management, Quality Assurance, and Internal Auditing should consider this course to enhance their skill set. The certification is particularly beneficial for those looking to ensure their organization's IT services align with international standards. Internal Auditors, IT Managers, and Quality Assurance Professionals will find this training invaluable for mastering the principles and practices of the ISO 20000 standard.

This 2-day training by The Knowledge Academy is meticulously structured to equip delegates with the knowledge and skills required for conducting successful internal audits against the ISO 20000 standard. Delegates will learn how to evaluate the effectiveness of an IT Service Management system, identify areas for improvement, and ensure compliance with the standard.

Course Objectives

• To provide a thorough understanding of the ISO 20000 standard and its application in IT Service Management
• To equip delegates with the skills necessary to conduct effective internal audits against the ISO 20000 standard
• To enable identification and assessment of compliance with ISO 20000 requirements within an organization
• To foster an understanding of the roles and responsibilities of an ISO 20000 internal auditor
• To encourage the development of strategies for continuous improvement in IT Service Management
• To instill confidence in managing internal audit processes and reporting findings effectively

Upon completion of this course, delegates will not only gain the certification but also acquire a comprehensive skill set for conducting effective internal audits. This achievement will enable them to significantly contribute to their organization's continual improvement and adherence to international standards in IT Service Management.

What’s included in this ISO 20000 Internal Auditor Training Course?

• ISO 20000 Internal Auditor Examination
• World-Class Training Sessions from Experienced Instructors
• ISO 20000 Internal Auditor Certificate
• Digital Delegate Pack

ISO 20000 Internal Auditor Exam Information

To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 30 
• Total Marks: 30 Marks 
• Pass Mark: 50%, or 15/30 Marks 
• Duration: 40 Minutes  
• Open Book/ Closed Book: Closed Book